Supply Chain Performance Management

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In today's dynamic and fiercely competitive business environment, the role of technology in modern Supply Chain Management (SCM) has become increasingly indispensable. This paper delves into the transformative impact of cutting-edge technologies such as Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), blockchain, and automation on SCM practices. Through a comprehensive analysis of academic literature and real-world case studies, we explore how these technologies have revolutionized traditional supply chain processes, empowering organizations to achieve heightened levels of efficiency, transparency, and responsiveness. We thoroughly examine key areas of technology-driven SCM, including demand forecasting, inventory optimization, real-time tracking, and collaboration among supply chain partners. Furthermore, this paper underscores the significance of technology adoption in SCM, emphasizing the strategic advantage it confers in adapting to market changes, mitigating risks, and enhancing customer experiences. We also discuss the future prospects of technology-driven SCM, presenting exciting possibilities for end-to-end supply chain visibility, predictive analytics, and sustainable practices. Overall, this paper underscores the critical role of technology in shaping the future of Supply Chain Management and its pivotal importance for organizations striving for excellence in today's rapidly evolving business landscape.

This empirical study is based on primary data emphasizing the importance of evaluating supply chain performance through financial metrics, each activity within the supply chain directly impacts both the top line and bottom line of a business. In today's challenging business environment, organizations must prioritize monitoring their financial performance to ensure enduring resilience. The economy of Bangladesh has encountered turbulence due to disruptions such as the aftermath of the COVID-19 pandemic and the ongoing global political unrest. These occurrences have significantly impacted the business landscape, resulting in uncertainties in both demand and supply, shifts in consumer purchasing patterns, and notable increases in the prices of essential commodities and raw materials, therefore, the overall cost of business has risen. This study investigates the consequences of various disruptions, both internal and external, on the economy, adversely affecting organizations. The ability of an organization to withstand such challenges depends on maintaining robust financial and operational performance. Given the persistent global upheaval, there is a compelling need for an innovative approach to enhance supply chain optimizations, overall operational efficiency, and meticulous budget control and variance analysis aligned with financial planning. This is crucial at a substantial level to ensure positive entries in the profit and loss account and maintain a healthy cash flow statement. This study is done based on twenty-four (24) manufacturing sectors of Bangladesh. To address these challenges, the study advocates an Integrated Supply Chain Performance Measurement (ISCPM) model. This model contributes to academia through a novel approach, demonstrating its effectiveness by employing ten attributes to evaluate supply chain performance, with a specific focus on the financial performance termed Financial Health (FH), an attribute to measure supply chain performance in an organization. The study further elaborates Financial Health attributes into five key Performance Measurement Index (PMI) which are Economic Performance, Cost, Budget Variance, Inventory, and Planning Variance-within the context of manufacturing operations, providing insights into various facets of their impact. The study significantly contributes to the industry for practitioners by bringing synergy into the framework and performance measurement attributes, ultimately adding value to the manufacturing industry.

— Theorizing and moderated mediation analysis enables supply chain management scholars and practitioners to extend the boundaries of our present knowledge by examining how, when, and why lean, agile, resilient, and green association to capabilities, sustainability, and performance occur. However, only a limited number of studies have addressed this issue because of the complexities associated with their execution. In this article, we provide primary data on capabilities, sustainability, and performance in the supply chain contexts of a detailed model. Also, a widespread review of the literature was presented to motivate the underlying measures associated with the supply chain management paradigms, supply chain capability, sustainability, and performance used to create the study model. This review and subsequent model are intended to support future theoretical and practical investigations of supply chain management paradigms across complex and comprehensive relationships.

The biotechnology industry is evolving rapidly in terms of production processes. In this study, we will evaluate the manufacturing technology in bioprocessing, automation, and data integration in biotechnological engineering. It will also examine how artificial intelligence (AI) enhances industrial operations, Predictive maintenance through AI, and Process optimization using AI; it facilitates quality control and supply chain management performance with the implementation of artificial intelligence. The evaluation result significantly incorporates artificial intelligence into different stages of biomanufacturing processes, unveiling current trends within this sector and their implications for future growth. Artificial intelligence is a productive and novel result in biotechnologies

The majority of organizations place a high priority on supply chain management since it is essential to both the company's performance and customers' satisfaction. It also strengthens the firm's and society's financial positions while enhancing customer service, optimizing the supply chain and lowering operating costs. One of the various supply chain management techniques that many companies use is TQM. It streamlines supply chain management, improves the customer experience and ensures that staff are up-to-date on all training requirements. The objective is to boost the quality of a firm's outputs, particularly its products and services, by constant internal practice improvement. The present study's primary aim is to investigate the effect of total quality management practices on supply chain performance effectiveness with a focus on the Dilmah Ceylon Tea Company in particular. It makes use of information obtained from the Dilmah Ceylon Tea Company. To put it simply, the author's goal with this topic is to look into the TQM techniques utilized in supply chains and how they impact the performance of the supply chain as a whole. TQM practices act as the independent variable of this study whilst supply chain performance acts as the dependent variable. Based on the referred literature, TQM practices have been further divided into four key sub variables for the convenience of measuring the impact of each has on supply chain performance: supplier quality management, employee empowerment, management commitment and leadership, customer focus. A questionnaire survey was used as the study instrument within the quantitative research approach. According to the findings, TQM practices have a massive impact on how well the supply chain performs. Of all the factors examined in accordance with TQM practices, it was found that employee empowerment had the highest effect on supply chain performance. Second, it was discovered that customer focus had a stronger impact on the effectiveness of the supply chain.  In a comparable instance, it was discovered that management commitment and leadership among managers and supplier quality management had a stronger impact on supply chain performance effectiveness. Thus, recommendations were provided to enhance employee empowerment initiatives while having more customer centric strategies in place.

Çok Kriterli Karar Verme (ÇKKV) yöntemlerinin sınıflandırma problemlerini çözmek için kullanılan ELECTRE TRI yöntemi, gerçek kriterler yerine sözde kriterler kullanan ve bulanık ikili üstünlük ilişkisine dayanan bir sınıflandırma yöntemdir. Bu yöntem, üstünlük ilişkisini kullanarak, önceden tanımlanmış kategorilerin bir kümesine her bir alternatifin atanması için tasarlanmıştır. Ekonomiler rekabet gücünü artırmak için küçük ve orta büyüklükteki işletmelerin kuruluşlarını ve faaliyetlerini kolaylaştırmak amacıyla ciddi düzenlemeler yapmışlardır. Kolaylaştırıcı bir iş ortamını sağlayacak düzenleyici ve yasal sistemleri incelemek amacıyla, İş Yapma Kolaylığı Endeksi (İŞYKE) oluşturulmuştur. Bu endeks çok kriterli bir yapıya sahip olduğundan, ELECTRE TRI yönteminin bu alana uygulanması uygun görülmüştür. Bu çalışmada, ülke ekonomileri iş yapma kolaylığına göre dört kategoriye ayırılarak sınıflandırılmıştır. Sınıflandırma, ELECTRE TRI yönteminin hem iyimser hem de kötümser atama kuralları göz önünde bulundurularak yapılmış ve bu iki atama İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi (INIJOSS), Cilt 9, Sayı 2, (2020), http://dergipark.gov.tr/inijoss 425 kuralının sonuçları karşılaştırılmıştır. Ayrıca, yöntemin farklı parametrelerine duyarlılık analizi yapılmış ve elde edilen yeni sınıflandırmalar İŞYKE sınıflandırması ile karşılaştırılmıştır. Elde edilen sonuçlara göre, iyimser ve kötümser atama kurallarının çok yakın sonuçlara sahip olduğu görülmüştür. Fakat iyimser atama kuralı ile elde edilen sonuçların gerçek sınıflandırmanın sonuçları ile biraz daha uyumlu olduğu sonucuna varılmıştır.

The efficiency and effectiveness of supply chain and logistics management have become crucial
determinants of success in project-based industries, particularly in Saudi Arabia's Basic
Industries sector. This research paper explores the supply chain and logistics strategies employed
by SABIC, a leading Saudi conglomerate operating in the Basic Industries sector, to drive the
success of its project-based operations.
The study highlights the multifaceted approach adopted by SABIC, which includes supplier
relationship management, inventory optimization, transportation and logistics optimization,
digital transformation, and talent development. These strategies aim to address the unique
challenges faced by Basic Industries projects in Saudi Arabia, such as geographical constraints,
supplier diversification, regulatory compliance, volatility in demand and pricing, talent
shortages, and sustainability concerns.
The paper emphasizes the strategic importance of effective supply chain and logistics
management in enabling timely delivery, cost optimization, quality assurance, risk mitigation,
and overall operational efficiency for project-based organizations in the Basic Industries sector.
SABIC's comprehensive approach serves as a model for other companies in the region,
demonstrating how the integration of supply chain and logistics practices can contribute to the
broader economic development of Saudi Arabia.
The research findings provide valuable insights for project managers, supply chain professionals,
and decision-makers in the Basic Industries sector, highlighting the critical role of supply chain
8
and logistics management in driving project success and sustaining competitive advantage in a
dynamic and challenging market environment.

The efficiency and effectiveness of supply chain and logistics management have become crucial
determinants of success in project-based industries, particularly in Saudi Arabia's Basic
Industries sector. This research paper explores the supply chain and logistics strategies employed
by SABIC, a leading Saudi conglomerate operating in the Basic Industries sector, to drive the
success of its project-based operations.
The study highlights the multifaceted approach adopted by SABIC, which includes supplier
relationship management, inventory optimization, transportation and logistics optimization,
digital transformation, and talent development. These strategies aim to address the unique
challenges faced by Basic Industries projects in Saudi Arabia, such as geographical constraints,
supplier diversification, regulatory compliance, volatility in demand and pricing, talent
shortages, and sustainability concerns.
The paper emphasizes the strategic importance of effective supply chain and logistics
management in enabling timely delivery, cost optimization, quality assurance, risk mitigation,
and overall operational efficiency for project-based organizations in the Basic Industries sector.
SABIC's comprehensive approach serves as a model for other companies in the region,
demonstrating how the integration of supply chain and logistics practices can contribute to the
broader economic development of Saudi Arabia.
The research findings provide valuable insights for project managers, supply chain professionals,
and decision-makers in the Basic Industries sector, highlighting the critical role of supply chain
8
and logistics management in driving project success and sustaining competitive advantage in a
dynamic and challenging market environment.

The aim of this study is to recommend a supply chain integration model to suppliers and retailers operating in the fashion industry and to define the features and benefits of the model. Design/methodology/approach-The interview method is used as the primary research and books, journals and magazines are used as secondary research methods. The sample selection consisted of Turkish suppliers, manufacturers and British retailers. Findings-While the SCI model implementation provides advantages and benefits with 33% higher rate in efficiency and lead time, 27% in competition and quality, 20% in profit margin and stability, in contrast, dependability and supplier/buyer commitments, new opportunities and implementation skills, new IT investment and labour commitments with 33%, 27% and 20% respectively were forecasted as disadvantages and concerns. Discussion-Supply chain integration models have a significant impact on the functioning of companies operating in the fashion industry. While it creates a positive impact, especially in preventing waste, accelerating processes and reducing costs, it also creates risks in terms of dependency and trust.

There is a paradigm shift occurring in organizations towards sustainable production through cleaner production strategies. This cleaner production concept has been proven to be cost-effective, resultoriented, environment-savvy and provides the organizations a cutting edge over their counterparts. However, there is a lack of awareness about cleaner production practices in Iraq while the current study analyzed one of the most important factories in Iraq for sugar production to understand the factors required for successful application of cleaner production strategy and the challenges to be expected. In this study, the researchers followed an exploratory research approach. For this study, a questionnaire was designed, validated and distributed randomly among 700 potential respondents working in various departments of the organization under study. Out of the total responses, 482 responses were considered and SEM-PLS analysis was conducted. The cleaner production strategies were applied through nine dimensions and the relationship between the performance of the factory and sustainable supply chain was found to be prominent. With a few limitations such as the choice of a single factory, weak relationship between the variables identified from hypothesis testing, the study is a first-of-its-kind in this domain, especially in dealing with sugar refineries. Based on the outcomes, policy recommendations were made to the decision makers and the government. It can be concluded that the application of modern technologies and effective resource management can help in achieving the goal of the study.

This study is aimed at examining the association between market orientation and business performance of Nigerian small and medium enterprises (SMEs). Even though their associations have received substantial scholarly interest, few studies have been conducted among Nigerian SMEs. However, this study seeks also to examine the mediating role of organizational culture between market orientation and business performance relationship. SME is essential to economic growth of Nigeria, and they are considered as a major source of job creation, poverty reduction and significantly contributes to the gross domestic products. Based on theoretical consideration, a framework was developed to investigate these relationships. The model was tested on a sample of 640 firms through self-administration of a questionnaire survey. The result from correlation analysis established a good relationship between market orientations, organizational culture and business performance. However, regression results est...

With rising competitiveness in the express delivery industry in Thailand, the national postal service company encounters heightened rivalry from its immediate competing companies in the market. This paper proposes the conceptual supply chain digitization strategy with the aim to increase operational efficiency and enhance customer serviceability. The operational gaps of the case study company are identified and analyzed. We undertake the customer survey to obtain the level of satisfaction and ways forward for the industry, which is factored into the determination of company-specific digitization strategy. The survey indicates that a substantial number of customers have had previous encounters with reliability issues from the provided service of the case study company. It is discovered that the market demands for three vital aspects of delivery excellence-timeliness, accuracy, and acceptable parcel condition. Furthermore, three of the market-winning elements identified by the Thai market include pre-delivery SMS reminders, realtime traceability, and clear or flexible delivery timing, which are incorporated into the conceptual framework. The proposed digitization conceptual framework for the case company integrates four main methods-RFID with smart labels, AIBA telematics, cloud computing, and last-mile delivery vehicle routing to enable the achievement of improved operational efficiency and serviceability. Eventually, we derive the lessons learnt for the industrial peers to realise the importance of process integration, automation, cloud computing integration, last-mile delivery process, and customer comprehension-which has increasingly become vital for logistics companies going forward.

The aim of this paper is to distinguish the relationship between different components of supply chain management (SCM) and its impact on the performance of pharmaceutical manufacturing firms in Pakistan. Data has been gathered from 35 pharmaceutical companies located in the big cities of Pakistan. Self-reported questionnaires were used to collect data from the managerial level people working in different pharmaceutical companies of Pakistan. The result indicates that strategic supplier partnership, level of information sharing and quality of information sharing significantly correlates with the performance of manufacturing pharmaceutical firms. The current study will prove fruitful for the organization in improving their performance by implementing concepts of SCM within their companies. The study explored that all independent variables significantly predicted the performance of the firm. Strategic supplier partnerships, quality of information sharing have a positive effect on the performance of pharmaceutical companies whereas the level of information sharing has a negative impact on performance. The findings provide the evidence for previous literature. Results are helpful to policy makers and management to integrate the concepts within the organization to increase the performance of the firm and to win competitive advantage.

The Freight Forwarding and Logistics industry play a vital role in the overall economy of Pakistan. The purpose of this study is to determine the effect of the dynamic capabilities, services, capabilities, competitive advantage, and information sharing capabilities on organizational performance in the logistics industry in Karachi, Pakistan. Dynamic capabilities, services, capabilities, competitive advantage, and information sharing capabilities hypothesized as positively impacting on organizational performance. An online survey was conducted and the data were obtained from a sample size of 100 full time and part time employees from the logistics industry in Karachi. We performed multiple regression analysis to indicate all factors significant impact on organizational performance. Reliability test was also performed which showed that our study is significant. Conducting the research in a city with low literacy rate and low employee growth rate resulted in a small sample size because many people tend not to respond to online surveys.

The aim of this paper is to develop a comprehensive model that facilitates an understanding of relationships among information and communication technology, integrative capabilities, operational responsiveness and dimensions of performance in a developing economy. Data were collected from a survey administered to 140 firms in the manufacturing industry in Pakistan. Hypotheses testing were done by PLS-SEM using SMART-PLS software. The results show that the best way to achieve operational performance is to better invest in information and communication technology which improves the integrative capabilities along with operational responsiveness, which in turn improves the operational performance. This paper provides insights to many supply chain practitioners to configure their supply chain responsiveness from customer facing to supplier facing through integration.

The current study examined firm quality and competitiveness using process, market and information strategy and logistics coordination effectiveness in manufacturing industry of Malaysia. The study used survey methodology and the respondents were gathered via convenience sampling. The data analysis was conducted using PLS-SEM. Furthermore, the outcome of study showed that information strategy was found insignificant towards firm quality and competitiveness. However, the information strategy was significantly affecting the logistics coordination effectiveness. Moreover, logistics coordination effectiveness was significantly affecting the firm quality and competitiveness. The market strategy was significantly affecting firm competitiveness. Additionally, market strategy was significantly affecting the logistics coordination effectiveness. Also, process strategy was not significantly affecting the firm competitiveness; however, process strategy was significantly affecting the logistics coordination effectiveness. Moreover, logistics coordination effectiveness was significantly mediating the relationship between all three strategies namely market strategy, process strategy and process strategy and firm competitiveness.

The set of journals have been ranked according to their SJR and divided into four equal groups, four quartiles. Q1 (green) comprises the quarter of the journals with the highest values, Q2 (yellow) the second highest values, Q3 (orange) the third highest values and Q4 (red) the lowest values.

Cloud Computing are innovative technologies that are being applied in the main business functions in the supply chain. This study aims to reveal the determinant factors (drivers and a relevant outcome) of the level of use or assimilation of Cloud Computing in the supply chain. In order to test three hypotheses we conducted an empirical study in 484 companies from sectors in an intermediate position in the supply chain. The data gathering method consisted of a telephone survey using a computerised system (CATI). We used structural equation modelling (SEM) to test the hypotheses. The empirical study reveals that Advanced Manufacturing Technologies pursuing the internal efficiency of the supply chain (Intra-organisational IT) and IT for capabilities in e-business/e-commerce seeking external connection of the supply chain with other companies (Inter-organisational IT) are drivers of Cloud Computing assimilation. Furthermore, supply chain integration is one of the major consequences of Cloud Computing assimilation in the supply chain.

This study is aimed at examining the association between market orientation and business performance of Nigerian small and medium enterprises (SMEs). Even though their associations have received substantial scholarly interest, few studies have been conducted among Nigerian SMEs. However, this study seeks also to examine the mediating role of organizational culture between market orientation and business performance relationship. SME is essential to economic growth of Nigeria, and they are considered as a major source of job creation, poverty reduction and significantly contributes to the gross domestic products. Based on theoretical consideration, a framework was developed to investigate these relationships. The model was tested on a sample of 640 firms through self-administration of a questionnaire survey. The result from correlation analysis established a good relationship between market orientations, organizational culture and business performance. However, regression results est...

This study examines the impact of green tax and energy efficiency on sustainability in the context of Bangladeshi manufacturing companies. Three hundred eighty three responses were collected from manufacturing companies in Bangladesh, and partial least squares structural equation modeling (PLS-SEM) was used to analyze the data. The results show that green tax significantly positively affects environmental and social sustainability but not economic sustainability. Energy efficiency has a positive impact on all three dimensions of sustainability. Furthermore, energy efficiency mediates the relationship between green tax and economic, environmental, and social sustainability. The findings suggest that energy efficiency should be promoted as an effective means of achieving sustainability in manufacturing companies and that green tax policies can be enhanced by incorporating energy efficiency measures. This research contributes to the existing literature on sustainability by highlighting the importance of energy efficiency as a mediator between green tax and sustainability. The study's practical implications are discussed in relation to the Bangladeshi manufacturing industry, and suggestions are made for policymakers and company managers. The originality of this study lies in its focus on a developing country context and its examination of the mediating role of energy efficiency in the relationship between green tax and sustainability.

The paper concerns the basic methododlical issues of defining and measuring the impact of strategy and logistics on companies' performance. The literature review reveals a lack of empirical research on the relationship between generic strategies like cost leadership and differentiation, the extent of use of integrative logistics practices and performance. A conceptual framework is proposed for assessing the relationships between the three variables outlining their dimensions and content. It is concluded that the key to competitive success is to choose the appropriate strategy and develop the corresponding logistics capabilities including the management capability to consolidate knowledge and skills in the supply chain. Three hepotheses are raised and the models undelying them are discussed. Some recommendations are made in relation to the methods used for testing the hypotheses. The framework is a basis for conducting an empirical study on the role of logistics in mediating the impact of strategy on performance.

The development of information and communication technology (ICT) during the era of the fourth industrial revolution, the impact of the COVID-19 pandemic in 2020, and the government’s call for large-scale social restrictions have led to the emergence of online learning systems (OLS) in higher education. This study develops a measurement model for the success of OLS based on the DeLone McLean model. Surveys were conducted on a sample of 175 students from domestic and international universities. Data processing used the partial least squares structural equation modeling or PLS-SEM method, and root cause analysis. The results show that platform quality has a positive influence on OLS success, whether mediated by user satisfaction or OLS usage. Social influence has a positive effect on OLS success, mediated by OLS usage. User computer anxiety has a negative effect on OLS success, mediated by user satisfaction. Recommendations to improve OLS success include adjusting internet package rat...

Koto Mesjid village is familiar with named "Kampung Patin", one of pangasius fish cultivator is CV. Graha Pratama Fish. The purpose this research was to analyze value-added of frozen pangasius fish fillets, to know the person of the supply chain in frozen pangasius fish fillets, to know circle supply chain in frozen pangasius fish fillets and to analyze the performance of supply chain in frozen pangasius fish fillets. Using a case study, data was analyzed by Model DEA-CCR. This result evidence that value-added obtained is IDR 6,391 per Kg. The person of the supply chain in frozen pangasius fish fillets are a supplier of pangasius fish raw material, entrepreneur of frozen pangasius fish fillets and customer. The circle supply chain consists of product flow, financial flow and information flow. The performance SCOR of frozen pangasius fish fillets generally is performing well. DEA in frozen pangasius fish fillets has 5 suppliers that achieve 100% efficiency in green condition, from December 2018 to January 2019. While the frozen pangasius fish fillets supply chain achieve 100% efficiency in green condition obtained in January 2019. Cash-to-cash cycle time sensitivity is the most influential variable on efficiency value of the pangasius fish supply chain and there is no sensitivity value that most influences the efficiency of frozen pangasius fish fillets. Recommendations for improvement of the total potential improvement namely variable input cash-to-cash cycle time 98,78% and input costs 1,22%.

The development of information and communication technology (ICT) during the era of the fourth industrial revolution, the impact of the COVID-19 pandemic in 2020, and the government’s call for large-scale social restrictions have led to the emergence of online learning systems (OLS) in higher education. This study develops a measurement model for the success of OLS based on the DeLone McLean model. Surveys were conducted on a sample of 175 students from domestic and international universities. Data processing used the partial least squares structural equation modeling or PLS-SEM method, and root cause analysis. The results show that platform quality has a positive influence on OLS success, whether mediated by user satisfaction or OLS usage. Social influence has a positive effect on OLS success, mediated by OLS usage. User computer anxiety has a negative effect on OLS success, mediated by user satisfaction. Recommendations to improve OLS success include adjusting internet package rat...

Purpose: This study is to determine the impact of supply chain integration and trust on supply chain performance. Design/Methodology/Approach: The research was conducted empirically on supply chain activities at Indomaret outlets in Indonesia and as a representative of outlets with a total sample of 145 outlets. Factor analysis and multiple linear regression using the SPSS program with version 25 for data analysis. Findings: The finding of this study reveals that all variables of supply chain integration are supplier integration (SI), customer integration (CI), process integration (PI), and trust (TR), both partially and simultaneously are stated to have a significant effect on supply chain performance (SCP). Practical Implications: Based on the results the suggestion is the company must integrate the internal processes and continue by integrating with external companies, namely supplier integration and customer integration or distributor. Original/value: Find novelty of this study is implementing supply chain collaboration for development in the business retail sector, especially in Indonesia. Secondly, this study shows collaboration as a communication aspect like formal and informal contact.

This study investigated supply chain performance measurement for the manufacturing industry based on the primary and the secondary data and developed Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels. In the context of the current market dynamics and uncertainties, companies need to upgrade and prepare for resilient supply chain operations, identify the gaps in new normal especially after the pandemic COVID 19, and way forward to address how companies will be organized to handle the strategic supply chain issues and maneuver promptly to ensure a smooth and flawless operation which is extremely challenging in this unpredictable moment. The integrated model incorporates ten supply chain performance measurement attributes and thirty-six performance measurement indexes as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). Finally, the ISCPM model reviews and appraise the operational performance of an organization.

Dependency on the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model is inadequate in the context of sustainability, environment, and other multiple factors along with the changes in the market dynamics. As a result, performance evaluation through a holistic approach in the manufacturing industry is not comprehensive. Therefore, a Supply Chain Performance Measurement (SCPM) is required to assess the supply chain's effectiveness. This research formulates Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues. A gap analysis was performed through systematic literature reviews. The integrated supply chain performance measurement model incorporates ten supply chain performance measurement attributes supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The model was then tested from the various sectors in the manufacturing industry of Bangladesh, through a simple random sampling. The ISCPM model furnishes stakeholders of the manufacturing supply chain with the appropriate strategies to review and appraise their performance toward fulfillment of the ultimate goals. This model is suggested to be implemented in manufacturing industries to improve their operational performance. The study contributes to academia developing the ISCPM model with ten performance measurement attributes that enrich the literature on SCPM. It also contributes to the industry for practitioners by bringing synergy into the framework and performance measurement attributes which eventually upgrade the prosperity of the manufacturing industry and eventually the society.

The study is based on primary and secondary data which unlocks a sequential supply chain disruption that occurred due to the pandemic and subsequent occurrences, including geopolitical tensions involving Ukraine and Russia, as well as Palestine and Israel. The geopolitical landscape is contingent upon the comprehensive strategic choices made by global leaders representing the United States, Russia, Turkey, India, the European Union, and Middle Eastern countries. There are several attempts made by researchers and industry practitioners to appropriately synchronize the demand and supply during this disruption. Substantial research has been conducted and literature is available in the field of supply chain collaboration.

Dependency on the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model is inadequate in the context of sustainability, environment, and other multiple factors along with the changes in the market dynamics. As a result, performance evaluation through a holistic approach in the manufacturing industry is not comprehensive. Therefore, a Supply Chain Performance Measurement (SCPM) is required to assess the supply chain's effectiveness. This research formulates Integrated Supply Chain Performance Measurement (ISCPM) model through the supply chain performance attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues. A gap analysis was performed through systematic literature reviews. The integrated supply chain performance measurement model incorporates ten supply chain performance measurement attributes supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The model was then tested from the various sectors in the manufacturing industry of Bangladesh, through a simple random sampling. The ISCPM model furnishes stakeholders of the manufacturing supply chain with the appropriate strategies to review and appraise their performance toward fulfillment of the ultimate goals. This model is suggested to be implemented in manufacturing industries to improve their operational performance. The study contributes to academia developing the ISCPM model with ten performance measurement attributes that enrich the literature on SCPM. It also contributes to the industry for practitioners by bringing synergy into the framework and performance measurement attributes which eventually upgrade the prosperity of the manufacturing industry and eventually the society.

The purpose of this study is to investigate the influence of Supply Chain integration (SCI) on services Organizations’ (medical field) Operational Performance (OP). The current study is considered as a causality study, it investigates the effect of SCI elements on services Organizations’ (medical field) OP. The study surveyed the managers working at the services Organizations (medical field). Practical data were collected from 307 managers out of 330 managers, by means of a questionnaire which developed and refined through experts’ interviews and the panel of judges committee. Statistical techniques such as descriptive statistics, correlation, and multiple regressions were employed. The results of the study indicated a positive significant relationship between SCI and services organizations’ OP. The results also indicated that the managers in services organizations (medical field) were almost similar in their preference of the customer integration and internal integration in...

This study aims to: analyse the effect of supply chain management practices on the competitive advantage of local Madura traditional medicinal and spice products; explore the influence of supply chain management practices on the performance of the local Madura traditional medicine and spice agroindustry; investigate the effect of competitive advantage on the performance of the local Madura traditional medicine and spice agroindustry. The population in this study were entrepreneurs of traditional Madurese medicines and local spices. The sampling technique in this study used purposive sampling with a total sample of 25. The data collection technique used a questionnaire tested for validity and reliability. The data analysis tool used to answer the research hypothesis is SmartPLS. The results of this study indicate that: supply chain management practices have a direct and positive effect on the competitive advantage of traditional Madurese medicinal products and local spices; supply ch...

As we all know, employees must be able to think logically and engage with their environment. Work is not only dependent on or prioritized by machines or technical equipment. Recognizing the importance of supply chain management in every company and using a capable Enterprise Resource Management system or often known as an Enterprise Resource System (ERP) to solve problems and increase revenue in improving the performance of existing supply chain management in a company. Therefore, we will use PT. Unilever Indonesia to research this research topic. As PT. Unilever Indonesia sales of various consumer products, including culinary spices, body care products, cosmetics and toiletries; which means PT. Unilever must have a stable supply chain.

Because Supply Chain Performance coordinates Inventory Management under the SCOR Metrics paradigm; this research was performed to eval Metrics of Supply Chain Performance based on Inventory Management at Shiraz Petrochemical Company of Iran. Performance indicators, as Alternatives; and Inventory Management factors, as criteria; were extracted from the research literature. Th FAHP alternatives have been prioritized. The results of this study lead to two deductions: firstly, the type of production i Management. Secondly, companies with a complex supply chain need to carry out processes to strike the right balance between the size of their inventory. The findings of this study can be applied to all petrochemical plan.

Covid-19 salgını sürecinde dünya genelinde farklı rekabet şekilleri gözlemlenmektedir. Yeni ürünler geliştirip piyasaya sürebilmek, bu rekabet stratejilerinden birisidir. Covid-19 salgını ile de bazı sektörlerde yeni ürün geliştirmenin önemi ve aciliyeti ortaya çıkmıştır. Öte yandan, müşteri ve pazar taleplerine hızlı yanıt verebilmek için tedarik zincirinin de çevik olması gerekir. Bu durum şirketlere rekabet avantajı sağlayan diğer bir faktördür. Bu çalışmanın temel amacı, Covid-19 salgını sırasında firmaların rekabet gücü elde etmelerinde yeni ürün geliştirme ve tedarik zinciri çevikliğinin etkisi incelenmektedir. Ayrıca tedarik zinciri çevikliğinin rekabet gücü ve yeni ürün geliştirme ilişkisindeki düzenleyici ve aracılık rolünü ortaya koymaktır. Bu amaçlar doğrultusunda, çalışmada ilk olarak bu kavramlar teorik olarak tartışılmıştır. Veriler, önerilen modeli ve hipotezleri analiz etmek için anket aracılığıyla toplanmıştır. Araştırmanın evrenini Gaziantep sanayi bölgesinde faaliyet gösteren imalatçı firmalar oluşturmaktadır. Bootstrap yöntemine dayalı regresyon analizi yapılmış ve Process Macro kullanılarak analizler yapılmıştır. Analiz sonuçlarına göre Covid-19 pandemisi döneminde, yeni ürün geliştirmenin hem tedarik zinciri çevikliği hem de rekabet gücü üzerinde önemli pozitif etkiye sahip olduğu ortaya konmuştur. Ayrıca tedarik zinciri çevikliği rekabet gücünü pozitif yönde etkilemiştir. Çalışmanın bir diğer önemli konusu olan tedarik zinciri çevikliğinin, yeni ürün geliştirme ve rekabet gücü arasındaki ilişkide aracı ve düzenleyici rolünün tespitiyle ilgili analiz sonuçlarına göre ise aracı rolün bulunduğu ancak düzenleyici rolün olmadığı bulgulanmıştır.

Supply Chain Performance (SCP) depends on several factors additionally its length and the yield of its members. However, manage a Supply Chain (SC) means well managing knowledge as sharing them between actors involved in this process. Knowledge Management (KM) has, of appearance, a direct impact on SCP, but its formalization remains always ambiguous. In this context, this paper aims to determining the KM impact on the SCP through highlighting the relation between KM Elements (KME) and SCP Evaluation Criteria (SCPEC). Our approach consists, in the beginning, to position the knowledge concept in the SC through a conceptual model that identifies the KM impact on SCP based on mutual relations. Afterward, we adopt the House Of Quality (HOQ) to evaluate and measure the impact of each KME on whole SCPEC, similarly, the impact of whole KME on each SCPEC. An implementation example is proposed in the end.

The development of information and communication technology (ICT) during the era of the fourth industrial revolution, the impact of the COVID-19 pandemic in 2020, and the government's call for large-scale social restrictions have led to the emergence of online learning systems (OLS) in higher education. This study develops a measurement model for the success of OLS based on the DeLone & McLean model. Surveys were conducted on a sample of 175 students from domestic and international universities. Data processing used the partial least squares structural equation modeling or PLS-SEM method, and root cause analysis. The results show that platform quality has a positive influence on OLS success, whether mediated by user satisfaction or OLS usage. Social influence has a positive effect on OLS success, mediated by OLS usage. User computer anxiety has a negative effect on OLS success, mediated by user satisfaction. Recommendations to improve OLS success include adjusting internet package rates to make them more affordable, improving signal strength to various locations for better coverage, limiting the number of users in one learning session for more effective OLS, and the need for organizational support in using the right applications.

PurposeWith support from the dynamic capabilities theory, this paper examines the role of Cloud Computing technology use in logistics (Cloud-Supported Logistics) and its effect on business results in Lean manufacturing management (Lean Production implementation) and Supply Chain Integration contexts.Design/methodology/approachUsing the survey method, a random sample of 260 companies in intermediate positions in their supply chains was gathered from a population of 1,717 Spanish companies and used to test five hypotheses. The data were collected by telephone survey using a computerised system with a response rate of 15.6% (260 valid questionnaires). Structural equation modelling was used to test the five proposed hypotheses.FindingsThe findings indicate that Cloud-Supported Logistics use plays an important role in achieving better business results in Lean Production environments. Lean Production has been found to have both a direct effect and an even more powerful indirect effect on ...

This study aims to: analyse the effect of supply chain management practices on the competitive advantage of local Madura traditional medicinal and spice products; explore the influence of supply chain management practices on the performance of the local Madura traditional medicine and spice agroindustry; investigate the effect of competitive advantage on the performance of the local Madura traditional medicine and spice agroindustry. The population in this study were entrepreneurs of traditional Madurese medicines and local spices. The sampling technique in this study used purposive sampling with a total sample of 25. The data collection technique used a questionnaire tested for validity and reliability. The data analysis tool used to answer the research hypothesis is SmartPLS. The results of this study indicate that: supply chain management practices have a direct and positive effect on the competitive advantage of traditional Madurese medicinal products and local spices; supply ch...

In today's constantly developing and changing world, businesses strive for superiority in various areas to survive and create competitive advantage. Businesses that can integrate sustainability into their activities can be more successful in this sense and take a step ahead of their competitors. The supply chain, which covers all the activities carried out in the process starting with the supply of materials until they are delivered to the end consumer, is another area where competition has been intense recently. To adapt to the order in the global environment, businesses need to adopt a different cost management approach while building their supply chains. While the cost management approach in earlier times only dealt with the management of costs arising within the enterprise, cost reduction processes in the modern age not only include the internal costs but also all the costs incurred throughout the supply chain outside the enterprise. Therefore, to achieve success and create a competitive advantage, the need to manage costs in an integrated manner arises. In this context, this study tackles the issue of sustainable cost in the retailing sector, which is an important element of the supply chain and has special importance in economic crises, with particular focus on Migros Trading Joint Stock Company (Migros Co.), one of the forty largest retail companies in the World. By analyzing the sustainability reports published by the company between 2016-2020, the factors affecting sustainability in retailing, sustainable value networks, and their subtitles are examined in detail. According to the results obtained, in the specific case of Migros T.A.Ş., continuously developing the awareness of sustainability in the retail sector and particularly adopting sustainable cost management are very important factors for business success.

Cloud computing (CC) is emerging as a new paradigm of resource acquisition and management of information and communication technologies (ICT) by firms, which can offer significant benefits, but at the same time can pose significant risks as well, so its adoption by firms has been lower than the initial expectations. Therefore, it is quite important to gain a better understanding of the factors affecting positively or negatively the adoption of CC. This paper presents an empirical investigation of the effects on a firm's propensity to adopt CC of a set of firm characteristics referring to technological infrastructure, strategy, personnel skills, size and competition. Its conceptual foundation is the Technology, Organization and Environment theory of technological innovation adoption. Our study is based on data from 676 European manufacturing firms from the glass, ceramics and cement sectors, which have been collected through the e-Business Survey of the European Commission. The results indicate that in the above sectors ICT infrastructure sophistication has the strongest positive effect on CC adoption propensity among all examined firm characteristics. Furthermore, we have found that the existence of an ICT investment reduction strategy, the employment of specialized ICT personnel and the existence of previous experience of ICT outsourcing also have positive effects on a firm's propensity to adopt CC. On the contrary, employees

This study is aimed at examining the association between market orientation and business performance of Nigerian small and medium enterprises (SMEs). Even though their associations have received substantial scholarly interest, few studies have been conducted among Nigerian SMEs. However, this study seeks also to examine the mediating role of organizational culture between market orientation and business performance relationship. SME is essential to economic growth of Nigeria, and they are considered as a major source of job creation, poverty reduction and significantly contributes to the gross domestic products. Based on theoretical consideration, a framework was developed to investigate these relationships. The model was tested on a sample of 640 firms through self-administration of a questionnaire survey. The result from correlation analysis established a good relationship between market orientations, organizational culture and business performance. However, regression results est...

In today's manufacturing industry, digital transformation has become a focal point for academia and practitioners due to its potential to drive supply chain management and sustainability outcomes. This transformation provides numerous opportunities to improve strategic, tactical, and operational capabilities to meet sustainability goals. However, the high level of uncertainty associated with digital transformation programs has created doubts among many manufacturing companies about the successful adoption of digital transformation in their supply chain processes. While previous studies have examined digital transformation technologies and their implementations in supply chains, little attention has been given to the drivers and barriers associated with adopting digital technologies for sustainable supply chains, especially in the context of manufacturing. Therefore, this study aims to fill this gap by providing a comprehensive overview of digital transformation adoption in manuf...

In today’s competitive market environment coupled with post effect of globalization, managing supply chains is critical to any business. Rather than becoming function-oriented, firms are now selectively deploying valuable resources on automated processes operated through technology-enabled ‘information communication’ platforms to improve performance. However, there are visible gaps in integrating business processes with information-enabled domain like enterprise resource planning (ERP), which has the potential to bring in the radical improvement in firm’s performance. Again, integration always does not come with positive results, specifically to Indian capital goods sector. Under this consideration, an attempt has been made to explore this unknown domain with conceptualization of a hypothesized model. Data for validation of this study were collected through questionnaire from 25 different units under Indian capital goods industry and relationship proposed in the hypothesized framewo...

The development of the building material industry sector is currently in line with the growth of regional infrastructure and physical facilities in Surabaya. The objective of this study  is to analyze the effect of trust, commitment, information sharing and information quality on supply chain management performance of building material retailers in Surabaya. The sample studied was 134 owners of building material retailers in Surabaya. The analytical method used is multiple linear regression using SPSS 20. The results show that trust, commitment, information sharing, and information quality significantly influence partially and simultaneously on supply chain management performance of building material retailers in Surabaya.

The objective of this paper is to study the potential role of innovativeness in improving the SC performance of automotive distributors in Morocco. To do so, we collected data from 127 automotive distribution companies in Morocco. The respondents were owners of these companies, logistics buyers, CEOs and IT managers.

The results indicate that innovativeness has a positive influence on SC performance. They suggest that companies should strive to achieve innovativeness, as it promotes SC performance.

Automotive distributors in Morocco can use innovativeness as an important tool to improve SC performance.

In today's manufacturing industry, digital transformation has become a focal point for academia and practitioners due to its potential to drive supply chain management and sustainability outcomes. This transformation provides numerous opportunities to improve strategic, tactical, and operational capabilities to meet sustainability goals. However, the high level of uncertainty associated with digital transformation programs has created doubts among many manufacturing companies about the successful adoption of digital transformation in their supply chain processes. While previous studies have examined digital transformation technologies and their implementations in supply chains, little attention has been given to the drivers and barriers associated with adopting digital technologies for sustainable supply chains, especially in the context of manufacturing. Therefore, this study aims to fill this gap by providing a comprehensive overview of digital transformation adoption in manuf...