Supply Chain Performance Management

Purpose: In recent years, the Balanced Scorecard (BSC) has received considerable interest among practitioners for managing their organization’s performance. Unfortunately existing BSC frameworks, particularly for humanitarian supply chains, lack causal relationships among performance indicators, actions, and outcomes. They are not able to provide a dynamic perspective of the organization with factors that drive the organization’s behavior towards its mission. Lack of conceptual references seems to hinder the development of a performance measurement system towards this direction.
Design/methodology/approach: We formulate the interdependencies among KPIs in terms of cause-and-effect relationships based on published case studies reported in international journals from 1996 to 2017.
Findings: This paper aims to identify the conceptual interdependencies among key performance indicators (KPIs) and represent them in the form of a conceptual model.
Research limitations/implications: The study is solely based on relevant existing literature. Therefore further practical research is needed to validate the interdependencies of performance indicators.
Practical implications: The proposed conceptual model provides the structure of a Dynamic Balanced Scorecard (DBSC) in the humanitarian supply chain and should serve as a starting reference for the development of a practical DBSC model. The conceptual framework proposed in this paper aims to facilitate further research in developing a DBSC for humanitarian organizations.
Originality/value: Existing BSC frameworks do not provide a dynamic perspective of the organization. The proposed conceptual framework is a useful reference for further work in developing a DBSC for humanitarian organizations.

Purpose – Theorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain integration (SCI) as a multidimensional construct in the context of cloud-based technology and explores the effect of cloud-enabled SCI on supplychain performance, which will eventually improve firm sustainability from a resource-based view (RBV). In addition, the moderating effect of top management is explored.
Design/methodology/approach – Using cross-sectional survey data collected from a sample of 105 Australian retail firms, this study used structural equation modelling to test the hypothesised relationship of cloud-enabled SCI with performance in a theoretical model.
Findings – Results show that cloud-based technology has positive effect on SCI, and the cloud-enabled SCI is positively related to supply chain performance which eventually influenced firm sustainability. Further, top management intervention moderates the relationship between supplier and internal integration with supply chain performance. But it is found to have no moderating effect on the relationship between customer integration and supply chain performance.
Practical implications – Recognising the potential benefits of emerging cloud-based technologies reported in this study, retail managers need to understand that higher order SCI requires the support of cloud-based technology to improve supply chain performance and firm sustainability.
Originality/value – This research extends prior research of information and communication technologies-enabled SCI and its effect on supply
chain performance which overly remains inconsistent. In addition, IS literature abounds with discussion on cloud computing technology per se, and its adoption in supply chain is overly rhetoric. This study fills this gap by conceptualising the multiple dimensions of SCI enabled by cloud-based technology and the way it affects supply chain and firm sustainable performance. Investigating SCI in context of cloud-based
technology is a unique contribution in this study. The moderating effect of top management in this decision also adds to the current body of literature.

Diajukan sebagai salah satu syarat untuk menyelesaikan tugas mata kuliah Metodologi Penelitian Disusun oleh: RAFFI HAKIM DANANJAYA NIM 12010111140224 FAKULTAS EKONOMIKA DAN BISNIS UNIVERSITAS DIPONEGORO SEMARANG 2013 BAB 1 PENDAHULUAN 1.1 Latar Belakang Dalam era global saat ini, tekanan persaingan bisnis sangat besar. Pemain bisnis dituntut untuk dapat memenuhi keinginan konsumen yang sangat tinggi bukan lagi dituntut apa yang diinginkan oleh pasar. Kebutuhan konsumen yang semakin tinggi, dan semakin cerdas dalam memilih kebutuhannya selalu menuntut kualitas yang terbaik dan harga yang terjangkau. Oleh karena itu setiap perusahaan akan berupaya semaksimal mungkin untuk meningkatkan produktivitas, efisiensi, pelayanan yang cepat, mudah, dan terus menciptakan berbagai inovasi-inovasi baru untuk tetap dapat unggul dan bertahan di pasar. Kondisi persaingan saat ini menurut (Handfield, 2002 ; dalam regina dan devie, 2013) dapat dikatakan bahwa pada jaman sekarang perubahan sangat cepat terjadi, dimulai dari kemajuan teknologi, sistem perdagangan globalisasi, dan stabilitas ekonomi politik dunia. Dan dengan meningkatnya jumlah kompetitior asing dan dalam negeri, organisasi diharapkan dapat meningkatkan kinerja eksternal dan internalnya agar tetap dapat bersaing di pasaran. Maka dari itu organisasi diharuskan dapat beradaptasi dengan keadaan saat ini yang semakin modern dan menuntut sebuah organisasi tersebut harus bergerak mengikuti perubahan yang ada. Dalam menghadapi kondisi tersebut maka organisasi dituntut untuk mempunyai kinerja operasional yang baik agar tetap dapat memiliki posisi dalam pasar. Dengan adanya strategi keunggulan bersaing didalam perusahan,

As health care costs increase, there is a need for
healthcare service providers to look for ways to
contain costs and to achieve a higher efficiency at
their operating facilities without sacrificing
quality. This paper studies a case in employing
business process reengineering techniques on one
aspect of a health care service – surgical work.
The system is simulated focusing on the processes
that contribute to the effective functioning of an
operating theatre.

XOMOTOSHOP is a company in Indonesia that engaged in the field of motor spare parts. There are several constraints that found such as handling distribution, procurement of spare parts that must under go indent system because of factory stocks are gone and some recapitulation of the data which still use manual system. So, with the aim of reducing lost document, efficiency and low operating costs in the storage of goods as well as integrating information between divisions within the company we start to analyse how implying such supply chain management method can improve the business on XOMOTOSHOP and design web based application to apply the method we used. This application is built by web based with PHP programming language and database MySQL. Problem analysis of this study that occur is done through the assessment of PIECES analysis element, done a follow-up system analysis used to develop the application through UML (Unified Modeling Language) design. It is hoped that using SCM system in XOMOTOSHOP improves productivity by streamlining the running supply chain process and streamlining operational expenses.

Internet of Things (IoTs) is a global platform of Internet connected smart devices that have been argued to improve the supply chain integration (SCI). While the positive effect of IoT capability on SCI influencing supply chain and firm performance is empirically validated, exploratory study in this context is limited. Drawing upon the organisational capability theory, this study investigates the use of IoTs in enhancing the integration of suppliers, customers and internal activities of the retail supply chain. Interviews of managers across Australian retail industry were analysed using Nvivo. The thematic analysis reveals the added capability of IoTs that improves supply chain visibility, auto-capture and information sharing for greater SCI. The IoT-enabled integration capability demonstrates a positive effect on cost, quality, delivery, and flexibility of the entire supply chain and improves retail firm's sustainable performance with financial, social and environmental outcomes.

This study was intended to propose a conceptual frame work to facilitate further empirical studies about the relationship between market orientation and supply chain performance. It was motivated by the scantiness of studies about the link between marketing and supply chain management as well as calls from previous scholars for more research. This study establishes a conceptual model in which supply chain management strategy, organizational learning, supply chain innovation, trust, commitment and collaboration play mediating roles in the relationship between market orientation and supply chain performance. The study theorizes that market orientation improves organizational learning, supply chain management strategy, supply chain innovation, trust and commitment. Trust and commitment increase collaboration and all the aforementioned variables combined improve supply chain performance. Future researchers can use the current proposed frame work to conduct empirical studies that will fill some of the current knowledge gaps and specify significantly beneficial managerial implications.

The research work examines the causal linkage among business analytics, supply chain performance, firm performance and competitive advantage. The conceptual model and hypothesis was developed through literature review and collected data from industries were empirically tested using structural equation modeling technique. The finding suggest that companies that support their analytical capabilities with good information system are likely to be more capable of performing better and better understanding of the factors of business analytics that influences the organizational competitive advantage

In recent years, in parallel with the advances in information technology and process development approaches, the importance of the supply chain as an integrated manufacturing and distribution processes which transforms raw materials into the final products and deliver them to the customers is increased. So, today, effective and efficient supply chains accepted as a key strategic factor to reach some fundamental aims of the businesses such as higher customer service, increased efficiency and developed competitiveness. Therefore, the purpose of the current study is to reveal the individual and cumulative effects of the information technology and process development activities on time-based supply chain performance which is a key strategic component of the business competitiveness. To provide a theoretical framework hypotheses and a questionnaire are developed based on the literature. To reach this purpose, furniture industrial cluster in Kayseri region is selected as research universe. Based on the data of the KAYSO, 200 questionnaires are delivered to the companies operating in the furniture industry. Analyses are made on the database which is composed 108 returned clear questionnaires. Direct and the cumulative positive effects of the information technology and process development activities on time-based supply chain performance are evaluated.

Supply Chain Management (SCM) is one of the new business systems emerging with the development of
cooperation between businesses and intensive use of information and communication (IT) technologies, has been
applied extensively in recent years to increase customer satisfaction and to remain competitive in order to
achieve such purposes by enterprises. SCM also includes the management of international trade, the relationship
between suppliers. Small mistakes can be very costly to the companies in international trade. Therefore, the giant
retailers like Wal-Mart, they use information systems used to increase the performance and efficiency is
consistently great introduction to investing. This study is a review of Wal-Mart’s effective supply chain
management which is one of the largest and powerful retailers in the world and they have expended their
business all over the world by having logistic systems that is comparable from any other retailers. This study
examined Wal-Mart's supply chain management (SCM) process, cross-docking, (IT) information technologies,
Scanner-Technology and the use of RFID and sales and pricing as cost dimension.

PurposeTheorising from the intersection of supply chain and information systems (IS) literature, this study aims to investigate supply chain integration (SCI) as a multidimensional construct in the context of cloud-based technology and explores the effect of cloud-enabled SCI on supply chain performance, which will eventually improve firm sustainability from a resource-based view (RBV). In addition, the moderating effect of top management is explored.Design/methodology/approachUsing cross-sectional survey data collected from a sample of 105 Australian retail firms, this study used structural equation modelling to test the hypothesised relationship of cloud-enabled SCI with performance in a theoretical model.FindingsResults show that cloud-based technology has positive effect on SCI, and the cloud-enabled SCI is positively related to supply chain performance which eventually influenced firm sustainability. Further, top management intervention moderates the relationship between suppli...

Green supply chain management (GSCM) has emerged as an important issue to lessen the impact of supply chain activities on the natural environment, as well as reduce waste and achieve sustainable growth of a company. To understand the effectiveness of GSCM, performance measurement of GSCM is a must. Monitoring and predicting green supply chain performance can result in improved decision-making capability for managers and decision-makers to achieve sustainable competitive advantage. This paper identifies and analyzes various green supply chain performance measures and indicators. A probabilistic model is proposed based on a Bayesian belief network (BBN) for predicting green supply chain performance. Eleven green supply chain performance indicators and two green supply chain performance measures are identified through an extensive literature review. Using a real-world case study of a manufacturing industry, the methodology of this model is illustrated. Sensitivity analysis is also performed to examine the relative sensitivity of green supply chain performance to each of the performance indicators. The outcome of this research is expected to help managers and practitioners of GSCM improve their decision-making capability, which ultimately results in improved overall organizational performance.