Worldwide Web

PurposeThis paper aims to provide an overall picture of the application of Web 2.0 technologies in Australasian university libraries. The focus of the research was what types of Web 2.0 technologies were applied in such libraries as well as their purposes and features.Design/methodology/approachContent analysis was used in terms of quantitative approach. A checklist as the main research instrument was developed based on other checklists and questionnaires, and synthesized ideas from literature. Data were collected by accessing all Australasian university library web sites within two weeks. Then, Microsoft Excel was utilized as a main tool to synthesize and analyze data, and present results.FindingsAt least two‐thirds of Australasian university libraries deployed one or more Web 2.0 technologies. Only four Web 2.0 technologies were used for specific purposes and with some basic features. The general Web 2.0 application indexes were still low as the mean application index was 12 point...

Today, we can observe a number of emerging trends in technologies for intelligent knowledge access, including search engines, categorisation tools and visualisation systems. This paper gives a brief overview of them, describes ongoing efforts to develop Semantic Web-based knowledge access tools and discusses how a semantic web-based approach can provide a coherent framework to address many of these emerging requirements.

Book or any reading material, is always revered not only for its intellectual content but also for the new directions about life and the pleasure it offers while reading. The technology hasgrown exponentially and has become an inevitable aspect of life, influencing the reading habit,place,materials and there by the mode of offering Bibliotherapy also. Bibliotherapy is a term which refers to the Art and Science of using books and other reading materials to heal the individuals with psychological problems like depression, anxiety, frustration, stress, negative behavior,hoarding disorders etc.The technology based Bibliotherapy or the online bibliotherapy is known by various terms like E Bibliotherapy, Webotherapy, and Online Therapy etc. Though the terms differ, the concept is the same and it means using/directing the web resources or Online Reading materials for healing the patients with psychological disorders.The online social media has a huge impact on the youngsters in this age so it can be used as medium to offer E-Bibliotherapy.Among the different kinds, Developmental Bibliotherapy is the one which is focused in any Academic Environment for enhancing the mental capacities of the students.

Al-Hawary [1] introduced and explored the class of ζ−open sets which is strictly weaker than open and proved that the collection of all ζ−open subsets of a space forms a topology that is finer than the original one. In this paper, we introduce what we call ζ−continuity and ζX−continuity and we give several characterizations and two decompositions of ζ−continuity. Finally, new decompositions of continuity are provided. 2000 Mathematics Subject Classification: 54C08, 54C05, 54C10.

PurposeThis paper aims to provide an overall picture of the application of Web 2.0 technologies in Australasian university libraries. The focus of the research was what types of Web 2.0 technologies were applied in such libraries as well as their purposes and features.Design/methodology/approachContent analysis was used in terms of quantitative approach. A checklist as the main research instrument was developed based on other checklists and questionnaires, and synthesized ideas from literature. Data were collected by accessing all Australasian university library web sites within two weeks. Then, Microsoft Excel was utilized as a main tool to synthesize and analyze data, and present results.FindingsAt least two‐thirds of Australasian university libraries deployed one or more Web 2.0 technologies. Only four Web 2.0 technologies were used for specific purposes and with some basic features. The general Web 2.0 application indexes were still low as the mean application index was 12 point...

Today, we can observe a number of emerging trends in technologies for intelligent knowledge access, including search engines, categorisation tools and visualisation systems. This paper gives a brief overview of them, describes ongoing efforts to develop Semantic Web-based knowledge access tools and discusses how a semantic web-based approach can provide a coherent framework to address many of these emerging requirements.

Motivated by Gentzen's disjunction elimination rule in his Natural Deduction calculus and reading inequalities with meet in a natural way, we conceive a notion of distributivity for join-semilattices. We prove that it is equivalent to a notion present in the literature. In the way, we prove that those notions are linearly ordered. We finally consider the notion of distributivity in join-semilattices with arrow, that is, the algebraic structure corresponding to the disjunction-conditional fragment of intuitionistic logic. the use of that notion. Note that Hickman used the term mild distributivity for Hdistributivity. The paper is structured as follows. After this introduction, in Section 2 we provide some notions and notations that will be used in the paper. In Section 3 we show how to arrive to our notion of ND-distributivity for join-semilattices. In Section 4 we compare the different notions of distributivity for join-semilattices that appear in the literature. We prove that one of those is equivalent to the notion of ND-distributivity found in Section 3. Finally, in Section 5 we consider what happens with the different notions of distributivity considered in Section 4 when join-semilattices are expanded with a natural version of the relative meet-complement. In this section we provide the basic notions and notations that will be used in the paper. Let J = (J; ≤) be a poset. For any S ⊆ J, we will use the notations S l and S u to denote the set of lower and upper bounds of S, respectively. That is, S l = {x ∈ J : x ≤ s, for all s ∈ S} and S u = {x ∈ J : s ≤ x, for all s ∈ S}. Lemma 1. Let J = (J; ≤) be a poset. For all a, b, c ∈ J the following statements are equivalent: (i) for all x ∈ J, if x ≤ a and x ≤ b, then x ≤ c, (ii) {a, b} l ⊆ {c} l , (iii) c ∈ {a, b} lu . A poset J = (J; ≤) is a join-semilattice (resp. meet-semilattice) if sup{a, b} (resp. inf{a, b}) exists for every a, b ∈ J. A poset J = (J; ≤) is a lattice if it is both a join-and a meet-semilattice. As usual, the notations a ∨ b (resp. a ∧ b) shall stand for sup{a, b} (resp. inf{a, b}). Given a join-semilattice J = (J; ≤), we will use the following notions: • J is downwards directed iff for any a, b ∈ J, there exists c ∈ J such that c ≤ a and c ≤ b. • A non empty subset I ⊆ J is said to be an ideal iff (1) if x, y ∈ I, then x ∨ y ∈ I and (2) If x ∈ I and y ≤ x, then y ∈ I. • The principal ideal generated by an element a ∈ A, noted (a], is defined by (a] = {x ∈ A : x ≤ a}. • Id(J) will denote the set of all ideals of J. • Id f p (J) will denote the subset of ideals that are intersection of a finite set of principal ideals, that is, Id f p (J) = {(a 1 ] ∩ • • • ∩ (a k ] : a 1 , ...a k ∈ J}.

This paper reviews monumental issues pertaining to technology and its usage in the management of information in organisations. The paper recognizes the remarkable progress the world has made through technology. It touches on the novelty introduced by technology in the operations of individual organisations in particular and the society in general. It focuses on the key issues that arose in the early days of integrating technology with information management in organisations and the essence of management information systems in modern-day organisations. It also addresses the perceptions regarding information systems and businesses dimensions of information systems in organisationsthe organisation, its management and technology. The paper vividly dissects the two main computer networks, intranet and extranet, used in organizations and their usefulness in business entities. The paper finally touches on the four major types of information systems normally found in business organisations and their relevance in business organisations.

Many advanced software tools fail to reach a wide audience because they require specialized hardware, installation expertise, or an abundance of CPU cycles. The worldwide web offers a new opportunity for distributing such systems. One such program, MEME, discovers repeated patterns, called motifs, in sets of DNA or protein sequences. This tool is now available to biologists over the worldwide web, using an asynchronous, single-program multiple-data version of the program called ParaMEME that runs on an Intel

In the last issue of Usability News, we discussed our findings from a study that examined performance and preference of link placements located at the top-left, bottom, corresponding with the text, and embedded within the text (Bernard, Hull, & Drake, 2001). The comparisons revealed no significant differences in terms of search time or efficiency between the four link placements. However, participants did significantly prefer links that were embedded within the text to the other link placements. This study sought to expand the last study by further examining embedded link placements, as well as links within framed and non-framed documents. There are several possible reasons why the embedded arrangement was most preferred. First, embedded links require the least division of attention because the links and the passage are in the same visual area. In addition, it provides for a greater context, since the embedded links are part of passage. However, embedding links within a document can...

Summary: An Electronic Flight Bag (EFB) is a mobile computing device intended primarily for use in the cockpit for pre- and post-flight planning. Experiment 1 compared information retrieval times with an EFB and with paper documentation for trained pilots. Results indicate that information is retrieved slower when using the EFB but only when the user had to manipulate the information depicted on the screen via paging or scrolling. Experiment 2 compared information retrieval times for EFB and paper documentation in a real-world flight simulation at three workload levels. Results indicate no difference in retrieval time when the workload was easy but significantly slower retrieval times with the EFB at moderate or difficult workload.

As numbers of digital library users increase, issues pertaining to interaction with the interface and utility of its collection also arise. In responds to the above, this study sought to facilitate the development of user centered digital libraries through user participation and involvement. An evaluation research design was used for the accomplishment of the research objectives. The research population consisted of 30 undergraduate students, 18 graduate students, 12 academic staff and 2 electronic resources staff. Questionnaires, interviews, and indirect observations were used to collect data. The results obtained led to conclusions that there was general dissatisfaction of users regarding the usability evaluation of the Africa University digital library, especially in terms of the adequacy of the collection and the system responds time. Bandwidth problems, lack of user training, and lack of cooperation from faculty librarians were noted as the main inhibitors to the attainment of the highest degree of usability for the digital library in terms of satisfying user needs and expectations. Recommendations were thus given for the digital library development team to involve user views and Faculty Librarians together with the Information and Communication Technology staff in the digital library development process.

In this paper, we introduce the relatively new notion of fuzzy M􀀀open subset which is strictly weaker than fuzzy open. We prove that the collection of all fuzzy M􀀀open subsets of a fuzzy space forms a fuzzy topology that is finer than the original one. Several characterizations and properties of this class are also given as well as connections to other well-known ”fuzzy generalized open” subsets.

In managed information technology (IT) support environments, transferring solution-oriented knowledge from an IT service provider to an enterprise customer offers benefits to both firms. However, the process of interorganisational knowledge transfer is not well understood in such complex settings where Web-based Selfservice Systems (WSSs) are increasingly employed. This paper draws on findings from an interpretive study of six large multinational IT service providers to provide a staged model of after-sales knowledge transfer from an IT service provider to an enterprise customer when a WSS is used. The paper also identifies and discusses the key challenges involved at each stage.

The goal of this research was to understand the different kinds of learning that take place in Mod The Sims (MTS), an online Sims gaming community. The study aimed to explore users' experiences and to understand learning practices that are not commonly observed in formal educational settings. To achieve this goal, the researcher conducted a four-year virtual ethnographic study that followed guidelines set forth in Hine (2000). After Hine, the study focused on understanding the complexity of the relationships between technology and social interactions among people, with a particular emphasis on investigating how participants shaped both the culture and structure of the affinity space. The format for the dissertation consists of an introduction, three core chapters that present different sets of findings, and a concluding chapter. Each of the core chapters, which can stand alone as separate studies, applies different theoretical lenses and analytic methods and uses a separate data set. The data corpus includes hundreds of thread posts, member profiles, online interview data obtained through email and personal messaging (PM), numerous screenshots, field notes, and additional artifacts, such as college coursework shared by a participant. Chapter 2 examines thread posts to understand the social support system in MTS and the language learning practices of one member who was a non-English speaker. Chapter 3 analyzes thread posts from administrative staff and users in MTS to identify patterns of interactions, with the goal of ascertaining how users contribute to the ongoing design and redesign of the site. Chapter 4 the doctoral program.

As numbers of digital library users increase, issues pertaining to interaction with the interface and utility of its collection also arise. In responds to the above, this study sought to facilitate the development of user centered digital libraries through user participation and involvement. An evaluation research design was used for the accomplishment of the research objectives. The research population consisted of 30 undergraduate students, 18 graduate students, 12 academic staff and 2 electronic resources staff. Questionnaires, interviews, and indirect observations were used to collect data. The results obtained led to conclusions that there was general dissatisfaction of users regarding the usability evaluation of the Africa University digital library, especially in terms of the adequacy of the collection and the system responds time. Bandwidth problems, lack of user training, and lack of cooperation from faculty librarians were noted as the main inhibitors to the attainment of the highest degree of usability for the digital library in terms of satisfying user needs and expectations. Recommendations were thus given for the digital library development team to involve user views and Faculty Librarians together with the Information and Communication Technology staff in the digital library development process.

PurposeThis paper aims to provide an overall picture of the application of Web 2.0 technologies in Australasian university libraries. The focus of the research was what types of Web 2.0 technologies were applied in such libraries as well as their purposes and features.Design/methodology/approachContent analysis was used in terms of quantitative approach. A checklist as the main research instrument was developed based on other checklists and questionnaires, and synthesized ideas from literature. Data were collected by accessing all Australasian university library web sites within two weeks. Then, Microsoft Excel was utilized as a main tool to synthesize and analyze data, and present results.FindingsAt least two‐thirds of Australasian university libraries deployed one or more Web 2.0 technologies. Only four Web 2.0 technologies were used for specific purposes and with some basic features. The general Web 2.0 application indexes were still low as the mean application index was 12 point...

PurposeThe purpose of this paper is to validate an empirically derived measure for assessing perceived service quality in the business‐to‐business (b2b) context. In doing so, the SERVQUAL scale is evaluated against the alternative measure.Design/methodology/approachA questionnaire was mailed to 1,285 companies from different industries. Respondents were identified by approaching companies from four service industries, namely consultants offering middle and senior management training and recruitment services, banks offering corporate banking, software development and maintenance houses and freight shipping providers in Athens, Greece.FindingsSERVQUAL appears to suffer from significant methodological problems when applied to b2b services. This comes hardly as a surprise since the instrument has been developed using consumer markets as a frame of reference.Practical implicationsFor practitioners, the major implication is that the developed instrument allows them to make the most out of...

Webometric research in the Russian library sector is just beginning to gain momentum. This article examines the experience of webometric research in libraries from the perspective of the global practice. In particular, it highlights a number of foreign works, which may have a special practical value for Russian libraries, and emphasizes important webometrics areas for libraries. The purpose of this study is to research the practical application of key performance indicators (KPIs) abroad and conduct a webometric analysis of the websites of some leading Siberian and Far Eastern scientific libraries based on selected KPIs. The study data were collected with SimilarWeb and other analytical tools. The study revealed that key traffic metrics are the basis of webometric research, and identified available promising groundwork for the purpose of their further testing. The shortcomings in the current state of the websites of the Siberian and Far Eastern scientific libraries were noted. Based...

Introduction When the 6th graders of today enter adulthood in 2018 what will it mean to be a productive, informed and literate citizen? We contend that being literate in 2018 will require the need to fluidly use multiple modalities (eg text, aural, graphic, cinematic, and interactive) ...

The Standards Committee of the Veterinary Medical Libraries Section was appointed in May 2000 and charged to create standards for the ideal academic veterinary medical library, written from the perspective of veterinary medical librarians. The resulting Standards for the Academic Veterinary Medical Library were approved by members of the Veterinary Medical Libraries Section during MLA '03 in San Diego, California. The standards were approved by Section Council in April 2005 and received final approval from the Board of Directors of the Medical Library Association during MLA '04 in Washington, DC.

Students enter the library science graduate program with a wide range of information and technology skills. Today's graduate courses require students to be able to build web-based pathfinders, use social media, and search databases. This article examines the design and development of an introductory course for incoming library science graduate students that personalizes instruction and ensures that each student is ready for the rigors of graduate school. Taken during the first semester of the program, this introductory course teaches information and technology skills and concepts that are core to library science. The author explores the process of creating a computer-based course that addresses the diverse needs of this student population. Using a systematic approach to instructional design and development, the author outlines the steps in designing, developing, implementing, and evaluating an online, self-paced graduate course. Based on the Dick and Carey model, the process included identifying the instructional goals, conducting an instructional analysis, analyzing learners and contexts, writing performance objectives, developing assessment instruments, developing instructional strategies, developing and selecting instructional materials, designing and conducting formative evaluation of instruction, revising instruction, and designing and conducting summative evaluation. This process produced effective, efficient, and appealing instructional materials.

This paper is a focused study of knowledge management, its importance and benefits. It surveys the major knowledge management strategies and technologies and their role in enabling knowledge generation and discovery. Our ongoing research project is presented, that is related to a proposed knowledge management model for a computer science department. Finally, knowledge management research is assessed in the light of future major technological trends.

Purpose-The purpose of this paper is to classify the most important metrics proposed for web information systems, with the aim of offering the user a global vision of the state of the research within this area. Design/methodology/approach-WQM distinguishes three dimensions related to web features, lifecycle processes and quality characteristics. A range of recently published (1992-2004) works that include web metrics definitions have been studied and classified within this model. Findings-In this work, a global vision of web metrics is provided. Concretely, it was found that about 44 percent of metrics are related to "presentation" and that most metrics (48 percent) are usability metrics. Regarding the life cycle, the majority of metrics are related to operation and maintenance processes. Nevertheless, focusing on metrics validation, it was found that there is not too much work done, with only 3 percent of metrics validated theoretically and 37 percent of metrics validated empirically. Practical implications-The classification presented tries to facilitate the use and application of web metrics for different kinds of stakeholders (developers, maintainers, etc.) as well as to clarify where web metric definition efforts are centred, and thus where it is necessary to focus future works. Originality/value-This work tries to cover a deficiency in the web metrics field, where many proposals have been stated but without any kind of rigour and order. Consequently, the application of the proposed metrics is difficult and risky, and it is dangerous to base decisions on their values.

Purpose – The purpose of this research is to present a brief overview of some proposals for portal quality models. In addition, a comparative study is carried out to determine the similarities and differences of these models. Design/methodology/approach – In order to compare the different portal quality models, their main characteristics were analysed as well as the different dimensions proposed in each model. Findings – As a result, several similarities and differences have been established among the portal quality models. For example, the dimensions present in all the models are navigation, representation, personalization and intrinsic data quality. This means that, as expected, it was found that researchers pay special attention to visual aspects. Practical implications – The comparison attempts to determine which aspects are important for the quality of a web portal, and also to clarify which proposal is the most broadly relevant. The paper also identifies, where necessary, what...

The main objective of this research is to identify the impact of store design and ambience on consumer purchase decisions in retail chain outlets in Delhi-NCR, India. The foremost purpose of this research was to examine if the design and ambience of retail stores have any effect on the decisions of customers’ purchases. The study was descriptive in nature. For this research, a sample of 100 consumers was drawn who generally visit retail stores for shopping. A systematic questionnaire was prepared to collect the data and to analyze it; SEM, reliability, Convergent, Discriminate Validity and model fitness were achieved through SmartPLS3. The current study’s findings indicate that variables, such as window and mannequin display, visual merchandising, and store design and atmosphere have an effective impact on shoppers’ purchase decisions, whereas lighting and color, music, and signage have negligible effects. The findings of this study will provide managerial involvement to the industr...

The theory of continuous domains, due to its strong background in computer science, general topology and logic has been extensively studied by people from various areas (see Abramsky and Jung 1994; Gierz et al. 1980, 2003). Since many models may not be dcpos, an important direction in the study of continuous domains is to extend the theory of continuous domains to that of posets as much as possible (

The National Library of Australia is the lead institution for digital archiving and preservation in Australia. Its PANDORA Archive has been the repository for archived web resources in Australia for over ten years and is a mature but continually developing system. The archival management system PANDAS that underpins the Archive, is as of 2007, in its third major revision. Other web archiving activities also now include annual Australian Domain Harvests and the usage of Archive-It, both of which are conducted in conjunction with the Internet Archive. This paper discusses the current state of web archiving in Australia, and how libraries are adapting their services in recognition of the expanding role that online material plays in their collections. For many years it was considered that archiving could only ever completely capture a small, albeit representative, sample of the Internet. Today the gap between what is available and what can be archived is decreasing. But as our archives and our archiving abilities increase, we are still confronted by new technologies and web 2.0 applications. Using as an example the 2007 Federal Election in which a large number of interactive sites such as Kevin07, MySpace and YouTube were archived the paper will show how Australian web archivers continue to adapt to and meet new challenges.

Purpose-The quality assessment of e-commerce services is of particular research interest, as it has been widely found that quality is directly linked to customer satisfaction and loyalty, which in turn leads to improved sales results, the creation of reputation and enhanced competitiveness for active companies in the industry. The purpose of this paper is to investigate the quality in e-commerce and to examine the relationships developed among its individual dimensions and satisfaction, perceived value, perceived risk and customer loyalty. Design/methodology/approach-Initially, exploratory factor analysis with the equamax rotation method was applied to identify the perceptions of consumers regarding quality, value, satisfaction, risk and loyalty. The effect of the factors that make up perceived quality of e-services on customer value, satisfaction, risk and loyalty was examined by using OLS regression analysis. Likewise, path analysis was applied to confirm the impact of perceived quality on total consumer satisfaction, perceived value and loyalty, utilizing perceived risk as a moderating variable. Findings-The authors found that quality overall has a positive and statistically significant relationship with perceived value, satisfaction and loyalty and negative with perceived risk. From the individual dimensions of quality, it has been found that ease of use of websites, design, responsiveness and security lead to increased levels of perceived value, while ease of use, responsiveness and personalization lead to an increase in the overall satisfaction of consumers. Overall, it has been documented that high levels of quality lead to higher satisfaction and perceived value, mitigating perceived risk and positively impacting the adoption of desirable consumer behaviors as reflected in customer loyalty. Research limitations/implications-In this respect, future research in the field of e-commerce can examine the quality of the respective electronic services taking into account different product and business categories. In addition, the future research can focus on the impact of high satisfaction, perceived value and customer loyalty on various sizes of business performance, including sales, market share, competitiveness, financial efficiency and sustainability. Practical implications-Given the clear relationship between quality, perceived value and satisfaction, e-commerce businesses have the potential to benefit significantly from improvements in the quality of their services, as this leads to increased levels of perceived value, high level of satisfaction and hence enhanced customer loyalty, which is in turn reflected in increased sales, positive word-of-mouth, improved reputation and brand loyalty. In this way, e-businesses will be able to improve their financial position, achieve higher market shares, maintain their competitive advantage, attract new development resources and become sustainable on a long-term basis. Social implications-Businesses need to understand the factors that determine the quality in e-commerce to be able to achieve customer satisfaction and reduce perceived risk through improved quality. These factors, which consumers perceive as important for quality, are critical. Originality/value-The concepts of quality, perceived value, risk, satisfaction and loyalty are considered to be interlinked in both traditional consumer research and e-commerce, as high levels of perceived quality are IJQSS 11,4 576

Much time and effort has been devoted to designing and developing library Web sites that are easy to navigate by both new students and experienced researchers. In a review of the Southampton Institute Library it was decided that in addition to updating the existing homepage an alternative would be offered. Drawing on theory relating to user interface design, learning styles and creative thinking, an Alternative Library navigation system was added to the more traditional library homepage. The aim was to provide students with a different way to explore and discover the wide range of information resources available by taking a less formal approach to navigation based on the metaphor of physical space and playful exploration.

In this demo paper, we present ConSTR, a novel Contextual Search Term Recommender that utilises the user's interaction context for search term recommendation and literature retrieval. ConSTR integrates a two-layered recommendation interface: the first layer suggests terms with respect to a user's current search term, and the second layer suggests terms based on the users' previous search activities (interaction context). For the demonstration, ConSTR is built on the arXiv, an academic repository consisting of 1.8 million documents.

(JISC). RepoMMan is closely aligned with the deployment of the Fedora digital repository system within the University of Hull, and seeks to address two areas of functionality that have generated wide interest in the repository arena: workflow and automated metadata generation. In this article we describe the work of the RepoMMan project, and place this development in the context of wider infrastructural developments within the University that aim to establish the repository as an underpinning part of work and study. The RepoMMan project is being led by the University of Hull's e-Services Integration Group (e-SIG).

PurposeThis paper aims to provide an overall picture of the application of Web 2.0 technologies in Australasian university libraries. The focus of the research was what types of Web 2.0 technologies were applied in such libraries as well as their purposes and features.Design/methodology/approachContent analysis was used in terms of quantitative approach. A checklist as the main research instrument was developed based on other checklists and questionnaires, and synthesized ideas from literature. Data were collected by accessing all Australasian university library web sites within two weeks. Then, Microsoft Excel was utilized as a main tool to synthesize and analyze data, and present results.FindingsAt least two‐thirds of Australasian university libraries deployed one or more Web 2.0 technologies. Only four Web 2.0 technologies were used for specific purposes and with some basic features. The general Web 2.0 application indexes were still low as the mean application index was 12 point...

Investigates the effectiveness and relevance of web impact factors (WIFs) for Indian universities' websites. Reviews web impact factor as to how this link-based metrics is developed and is applied. Reports a case study on universities in West Bengal. SocSciBot 3.0 is used to generate link data in order to develop/form micro-link topology under study. Result shows that all the NITs are closely related in the topology framework/their activities whereas nodes are not linked significantly for the case of state universities and central universities.

This paper reports key findings from a workshop conducted as part of a critical success factors (CSF) study of after-sales transfer of support-oriented knowledge from a large multinational information technology (IT) services firm to enterprise customers, when a Web-based self-service system (WSS) is employed. The paper provides a relational model of stakeholder-based, Web-based enterprise customer service and a descriptive staged framework for the transfer of IT support-oriented knowledge from an IT service provider firm to an enterprise customer. A set of CSFs for such knowledge transfer is summarised. The paper identifies key managerial issues for IT service providers and highlights a need for managers to resolve associated tensions. The findings suggest that researchers and practitioners should consider WSS within a complex network of service providers, business partners and customer firms, and that corporate entities and end-users may perceive WSS issues differently. The findings further indicate that a WSS is increasingly viewed as a commodity, suggesting a need to identify new differentiating elements for WSS.

We consider classes T of topological spaces (referred to as T-spaces) that are stable under continuous images and frequently under arbitrary products. A local T-space has for each point a neighborhood base consisting of subsets that are T-spaces in the induced topology. A general necessary and sufficient criterion for a product of topological spaces to be a local T-space in terms of conditions on the factors enables one to establish a broad variety of theorems saying that a product of spaces has a certain local property (like local compactness, local sequential compactness, local σ-compactness, local connectedness etc.) if and only if each factor has that local property, almost all have the corresponding global property, and not too many factors fail a suitable additional condition. Many of the results admit a point-free formulation; a look at sum decompositions into components of spaces with local properties yields product decompositions into indecomposable factors for certain classes of frames like completely distributive lattices or hypercontinuous frames.

The rise in practical Virtual Organisations (VOs) requires secure access to data and interactions between their partners. Ad hoc solutions to meet these requirements are possible, but Web services hold out the potential for generic security solutions whose cost can be spread across several short lived dynamic VOs. This paper identifies trust and security requirements throughout the VO lifecycle and analyse current Web Services specifications to show their suitability to meet these requirements. Although they demonstrate the potential for generic security support, there are uncertainties concerning different level of interoperability and stability of implementation for different specifications, which may slow down their exploitation for security-critical business applications. However, research in Web services developments are well timed to avoid losing first adopter advantage when they become stable.

This paper described 1. the investigation undertaken to trace the strategies used by children in selecting books to borrow, use or browse in two children's public libraries, and 2. map the information seeking patterns adopted by the selected children. The sample comprised 43 children who used the Bayan Budiman Children's Library, Petaling Jaya and the Kuala Lumpur Children's Library. The children were randomly chosen, aged between 7 and 12 and comprised those who entered the library with the observed behaviour of selecting books to browse, use or borrow. Two stages were used to collect data; 1. observing the children's behavior as they enter the library to the point when they pick up a book to browse, read or borrow for fifteen to twenty minutes and 2. interviewing those selected with a semi-structure questionnaire. Belkin, et al's (1993) information search strategy (ISS) dimensions were used to transcribe children's browsing and selecting behavior. Based on the observations and interviews respondent's behaviour was mapped to illustrate the children's choosing process. The findings indicated that 1. browsing was the most popular method used when choosing a book combined with various strategies such as looking for a book by an author or series, finding a book by subjects, visually or physically scanning and recognizing the physical composition of the book; 2. children based their selection on the storyline, illustrations, cover designs and typography of the books; and 3. the searching behaviour is likely to be non-linear in nature. The majority of the children faced no problems in choosing or locating a book as most are regular visitors. A few indicated being overwhelmed by the library's large collection or, face initial confusion before they started to browse and interact with resources. Children used visual cues rather from textual information when searching for books, inferring that children libraries need to be supported with adequate and visually stimulating environment to make book searching fun and fruitful.

Purpose-This paper updates the authors' original 2005 study of Google Scholar's integration into ARL libraries web sites. Had more ARL libraries added Google Scholar? Design/methodology/approach-The library homepages of the 113 ARL academic institutions were examined for paths or links to Google Scholar. The coding scheme focused on noting if Google Scholar appeared on the library homepage, in the OPAC, and on various database lists and subject guides. Findings-The 2007 data indicate continued acceptance of Google Scholar and integration of this resource on the web pages of ARL libraries. The mean number of paths to Google Scholar more than doubled from 2005 to 2007. Partnering institutions were more likely to include paths to Google Scholar and the number of partnering institutions dramatically increased. Practical implications-This study is useful for those making decisions about integration of Google Scholar into library collections and services, particularly the web site. Orginality/value-This paper illustrates future directions for integrating new categories of resources into the academic library web site.

Most studies of social tools examine usage of each tool in isolation. Instead, we explore how online communities (a) combine multiple social tools, and (b) use social tools together with external tools. Based on interviews with community leaders and quantitative analysis of 128 online community spaces, we explored the combined use of six social software tools-wikis, blogs, forums, social bookmarks, social file repositories, and task-management tools. We contribute a detailed characterization of how enterprise online communities combine multiple social tools, adding to our understanding of community behaviors: Communities combine social tools to curate and organize complex information spaces. When combined, each tool is used for limited "core" functions; thus "social" features are not always leveraged for every tool. Leaders and members divide labor by tool boundaries. Our results suggest that an important overlooked aspect of social media concerns how different tools can be effectively combined. While most prior work on communities emphasizes end user content, we identify additional important design activities where community participants curate and organize pre-existing content from multiple tools to serve their community needs.

Educational on-line games are promising for new generations of students who are grown up digital. The new generations of students are technology savvy and spend lots of time on the web and on social networks. Based on an exploratory study, this article investigates the factors that influence students’ willingness to participate in serious games for teaching/learning. This study investigates the relationship between students’ behavior on Facebook, Facebook games, and their attitude toward educational on-line games. The results of the study reveal that the early adopters of educational games are likely to be students, who are young, have only a few Facebook connections, who currently play Facebook game(s). Furthermore, the study emphasizes that there may be differences between students coming from various countries.

The fast rate of global development in the Information and Communication Technology (ICT) world has inspired various governments to change their traditional services into electronic ones. Various governments are now designing, implementing and enhancing their strategies to transform governmental services using information and communication technologies (ICTs). A lot of public organizations still face big issues concerning the use of performance management of information and communication technology. Among these are managing Information and communication technology issues that are intrinsic in e-government. This study evaluated the extent to which present status of the ICT management issues on e-government enactment in Nigeria conforms to the policy and strategy of national Information Technology (IT). These issues include: Administrative and organizational leadership, formulation of strategy and policy, Ordering of initiatives, availability of financial resources and private-public partnership amongst others. The factors affecting these issues include: internet management, operations, application, skills, digital divide, connectivity, technical support, communication, software, hardware, security, ICT infrastructure, e.t.c. Through the use of a literature analysis, this research examines the gaps in our present understanding of the technological components of e-government willingness.

The information and communication technology (ICT) is altering the manner in which people are doing their business, including the courts. However, being a double-edged sword, the adoption of ICT in the courts brings with it not merely the advantages but also the risks. While at one end ICT maintains the practice of open justice, at the other end ICT poses threats to the individual's right to privacy. The extant global literature on ICT adoption hardly examines the conflicting rights of the public to open justice and the rights of the individual to privacy and similarly, such issues are under-researched in Malaysia. As such, this paper intends to fill in this lacuna and seeks to examine the balancing of the right to open justice and the individual's right to privacy when ICT is utilized at the courts. This paper adopts a doctrinal legal analysis from secondary data and primary source, which are the legislations in Malaysia and the United Kingdom. The secondary sources include international instruments, case law, books, journal articles, and the practice directions of the Courts. The authors contend that both the incompatible public's right to open justice and the individual's right to privacy should be balanced through the use of not only the relevant legislation but also via technology and organizational norms in the form of proper security measures, code of conduct and risk management system.

Ancient libraries provided portable catalogs that enabled patrons to "browse" the library's holdings without setting foot in the library. At that time, librarians were largely familiar with their clientele. Since then, new and emerging technologies have enabled them to expand their services to include a wide range of support to their users. Too, their clientele has grown and now includes the fast growing group of remote users. Kalin (1991) correctly points out that libraries cannot presume to know who their clients are anymore. Remote users cannot be neatly packaged. They come from a wide variety of backgrounds, skills, and expertise. Remote users, in particular, are challenging libraries in new ways to rethink their mission and their services. Technology empowers people. Increasingly, library users have remote access to online information, they can publish from their desktop, and they carry laptops when visiting the library. A mere "point and click provides fast and direct access to information and eliminates the need for long or inconvenient trips to the library. The diminution of time, space, and distance also plays a key role in customer satisfaction provided all systems are stable, reliable, and responsive. The hyperbole applied to new technology heightens the expectations of what libraries should be doing for their users, making it very difficult for them to provide anything less. Ancillary to new and emerging technologies is the change in the user population. A young and sophisticated group, the Net Generation has grown up with computers and is comfortable with technology as a natural component of life (Noble, 1998, p. 51). This group's expectations are

Resumen: El proyecto plantea la aplicación de las TLH a un problema importante como es medir la visibilidad académica en la web, sentando las bases de una evaluación cuantitativa del compromiso de los departamentos universitarios con la accesibilidad pública de su información. Para ello es necesario desarrollar indicadores web (Cibermetría) y estudiar la visibilidad de los sitios web académicos, haciendo especial énfasis en la presencia del español (de importancia estratégica) y en el ámbito de las disciplinas relacionadas con humanidades (que requiere una ayuda especial respecto a su posicionamiento en web).