Organizational Systems

The grounded method transformed qualitative research by proposing that theory should emerge directly from data—such as interviews, documents, and observations—rather than being imposed on pre-existing hypotheses. Unlike quantitative research, which relies heavily on hypotheses, surveys, and statistical analysis, Grounded Theory encourages an open-ended exploration of data, allowing insights to emerge naturally from rich empirical evidence. By applying systems thinking to grounded theory, researchers can create frameworks that not only clarify phenomena but also guide effective intervention points.

El objetivo de la investigación fue el desarrollo de una versión mejorada del Modelo de Sistemas Viables (MSV) [2], vía el enfoque de la técnica de la Arquitectura Orientada a Regulaciones (AOR) [1], en el Gobierno Regional Huánuco (GRH), con miras a mejorar su Gestión Pública tanto de sus unidades orgánicas concentradas como desconcentradas (léase direcciones regionales sectoriales), obteniendo como resultado una brújula estratégica de diagnóstico situacional de la sistémica organizacional de la región Huánuco para los próximos decenios, sopesando los proyectos urgentes, frente a los proyectos importantes y estratégicos.

Agent-based systems are no longer contained within the boundaries of a single, small agent organization. To meet the demands of large-scale system implementations, agent organizations must deal with environmental forces, interact with other agent organizations, and know how they affect individual agents. In this paper, we look to social and organizational systems theory as a source of inspiration. Many of these techniques have been successful for a hundreds and thousands of years. We believe that the designers of agent-based systems can learn a great deal from organization designers. This paper examines the notion of role and its implications on how agents might behave in group settings. * *

The goal of this paper is to discuss the role System Dynamics (SD) can play to enhance performance improvement in the public sector. It is remarked how SD can help decision makers to properly perceive the boundaries of the relevant system underlying observed phenomena. To this end, three real cases are analysed to show how SD can facilitate a better understanding of the relationships between the political and the organisational system in the public sector, and how to promptly attain efficiency and improve outcome, given the constraints that the institutional and political systems constitute. Copyright © 2010 John Wiley & Sons, Ltd.

This paper reviews monumental issues pertaining to technology and its usage in the management of information in organisations. The paper recognizes the remarkable progress the world has made through technology. It touches on the novelty introduced by technology in the operations of individual organisations in particular and the society in general. It focuses on the key issues that arose in the early days of integrating technology with information management in organisations and the essence of management information systems in modern-day organisations. It also addresses the perceptions regarding information systems and businesses dimensions of information systems in organisationsthe organisation, its management and technology. The paper vividly dissects the two main computer networks, intranet and extranet, used in organizations and their usefulness in business entities. The paper finally touches on the four major types of information systems normally found in business organisations and their relevance in business organisations.

This research is motivated by the fact of increasing industry competition conditions experienced by Widyatama University (UTama). The high intensity of competition as well as some internal issues requires UTama to understand and develop a strategy that is expected to create a competitive edge that is expected to boost the performance of organizations. Market orientation is one of the organizational cultures that meet the criteria of the Resource-Based View as a resource that is capable of forming organizational capability. Cultural aspect of market orientation is intended to provide the best value for consumers through understanding the needs of consumers, both expressive and latent, understanding competitors, and synergies through coordination of individuals and functions within organization. The purpose of this study was to measure the perceptions of faculty and administrative employees on the implementation of market orientation as an organizational culture, as well as explaining...

This paper discusses theoretical problems connected with analysis of integrated control mechanisms for the organizational-technical systems (OTS). The existing classification of these systems is extended using transition from separate control mechanisms to integrated ones. A detailed consideration is given to a key problem, i.e., efficiency assessment for an integrated mechanism and its decomposition into assessments for separate elementary mechanisms.

The purpose of this research article is pursued by analysing and systematising the results of the recent research, drawing the vectors of organizational environment, the change in direction which would influence the phenomenon preventively. In this article the causes of mobbing are analysed in two ways: in individual and organizational aspects, in order to answer the question of how to reduce the risk of mobbing by managerial actions, taking into account these criteria. The role of organizational system is highlighted as a factor, determining the emergence of bullying in the work environment. The analysis of individual causes of mobbing reveals that the attacks related to bullying are more likely to occur on personalities with exceptional features. The dynamics of organizational and individual factors, which affects bullying in organization and escalation of mobbing, was determined. The systematised findings of the most recent and earlier research suggest the topics for new studies ...

The authors of the article present the findings of the research conducted in a social organisation. The main findings reveal that cases of mobbing in employees' interrelations have been recorded in the organisation. Moreover, the correlation (from strongest to weakest) of relations of mobbing in the employees' relations and management culture have also been determined. The research revealed the mistakes in organization of management culture processes which prevent the achievement of a higher level of management culture within the organization. According to the authors of this article, after the implementation of changes in management culture, the management quality of all processes would also improve. On the basis of the results of the research, the authors provide the developed model intended for social organizations. The purpose of this model is preventive: it is designed to reduce the number of interpersonal conflicts, and also to facilitate conflict resolution and to improve psycho-social climate. The increase of the social competence of employees provided for in the model can be identified as a certain instrument, which allows the potential victim to avoid conflict, to resolve it independently, or deal with it with the help of the organization, which would spend less resources in this case and could allocate greater efforts for the implementation of its mission.

The paper gives an overview of the model of organization in the management of public urban passenger transport systems (JGTP), which are applied in world cities as well as in some cities in the region. These are complex systems with components of economic, technical, technological and organizational nature, as well as elements of planning, arrangement and organization of space and impact on the environment and its protection, at the same time, as a public service, it is a specific network of various organizational and spatial entities. Systems are open transport systems with stochastic state change.

In this article we consider the nature and implications of barriers to collaborative process learning that may occur in regional clusters. Our approach is rooted in research in interorganizational collaboration and focuses on interview-based research in photonics clusters in: Scotland and the West Midlands in the United Kingdom; Berlin-Brandenburg in Germany; and Arizona in the United States of America. From this research we develop characterizations of the barriers to collaborative process learning in clusters at three levels of analysis—the macro, micro and meso levels. We also develop an integrated conceptualization of these barriers, which reveals a difficult tension between ‘authority’ and ‘anomie’. This tension has implications for the management of process learning, but also connects with recent debate about whether learning is most helpfully understood as an individual or collective process

Background. In most countries workplace psychological harassment is a pronounced problem resulting in a number of negative consequences both for individuals and organizations. Profound understanding of this phenomenon may help foresee the start of psychological harassment, thereby protecting the employees and the very organization from negative consequences. Psychological harassment is mostly researched by using quantitative methods. It is important to reveal the manifestation of this phenomenon via the unique and individual experience of people who have undergone workplace psychological harassment. Purpose. To reveal the experience of people who have been affected by workplace psychological harassment. Methods. The participants were five people from 28 to 65 years old. All participants have experienced psychological harassment at work for at least 5 months. The data were collected through semi-structured interview. An interpretive phenomenological analysis was employed to achieve the goal. Results and conclusions. People who have experienced workplace psychological harassment tend to feel guilty and underestimate themselves. The analysis revealed the occurrence of this phenomenon which affects the dignity of a person: screaming, harsh / abusive communication, etc. The participants who suffered from workplace psychological harassment have experienced a variety of negative psychological consequences: strong, deep emotional reactions, such as despair, guilt, helplessness, etc. The analysis has also revealed the psychical consequences caused by painful experience: headaches, nausea, loss of appetite, weight loss, insomnia, etc.

Rumah sakit selalu dituntut agar dapat meningkatkan mutu pelayanan sesuai dengan standar profesi yang sesuai dengan kode etiknya. Oleh karena itu, tenaga kesehatan di rumah sakit, khususnya apoteker, dituntut untuk terus meningkatkan pelayanannya kepada masyarakat. Untuk meningkatkan pelayanan kesehatan kepada masyarakat, maka apoteker harus berinteraksi dan diterima oleh tenaga kesehatan professional lainnya di rumah sakit. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh self efficacy apoteker terhadap organisasinya di rumah sakit yang menjadi dampak terhadap perilaku inovasi. Penelitian ini menggunakan metode kuantitatif yaitu observasi dengan menggunakan kuesioner sebagai alat ukur. Hasil penelitian diukur menggunakan angka berupa nilai, peringkat, dan frekuensi yang dianalisis dengan menggunakan statistik untuk menjawab pertanyaan atau hipotesis penelitian dalam melakukan prediksi bahwa suatu variabel tertentu mempengaruhi variabel yang lain. Prediksi ini dilakukan d...

The aims of this research are: first, to investigate the influence of top manager characteristics and organizational structure to market orientation strategy. The second is to investigate the influence of market orientation strategy to company performance. The third is to investigate the influence of business environment dynamics as moderating variable of relationship between market orientation strategy and company performance. Population of this research is management of insurance company at Central Java and Yogyakarta. Sample of 107 respondents are taken with area systematic sampling technique. Data are collected with questionnaires using 7 likert scales. Data are analyzed using Hierarchical Regression Analysis (HRA) and Moderated Regression Analysis (MRA) under SPSS program. The analytical result shows t value is 8,063 with P = 0,000 at relationship of top manager characteristics with market orientation strategy (hypothesis 1 is accepted), t = 0,738 with P = 0,462 at relationship...

The purpose of the research is to evaluate the effect of the elements of resource-based approach on the expert performance based on the focus competitive strategy in the non-metal mineral industry of the country. For this purpose, the approaches available in the areas determining the export performance were identified that included occasional approach, the approach of business interactions network, and the resource-based approach. In this study, using the resource-based approach, the researcher examines the relations between the elements of the resource-based approach of the organization, the competitive strategies and the performance that are the main components of the research. The research is to find that how the main elements of the resource-based approach lead directly and indirectly (through competitive strategies) to high levels of performance. The conceptual model of the present research combines indeed three main elements in the strategic management, i.e. the internal envir...

El objetivo de este estudio es analizar los procesos de liderazgo y poder, como fenómenos que se suscitan al interior de las organizaciones a partir de las interacciones que se dan entre las personas (agentes) que las conforman. Se comprende a la organización como un sistema dinámico en permanente proceso de cambio que se moviliza, en virtud de la relación dinámica, que se da entre líderes y colaboradores. Dado que se trata de un estudio teórico, el análisis se hace a través de una revisión bibliográfica. Como conclusión se puede afirmar que el liderazgo y el poder movilizan a la organización y pueden llevarla a desequilibrios productivos, los cuales favorecen el desarrollo de las organizaciones y su perdurabilidad.

In developing countries, innovation networks are an increasingly important strategic means for small and medium enterprises (SMEs) to access and adopt information from different knowledge domains. Understanding the dynamics of innovation networks, both from the SME and innovation system level perspective, has become increasingly important. This paper aims to contribute to the understanding of such networks by analyzing innovation networks in the context of profound contextual changes and rapid development of input producing SMEs in the agribusiness sector in Vietnam. In the paper we characterize the innovation network in the Vietnam's agribusiness sector and discuss how to support the development of such networks. Drawing on a case study approach we identify structural and functional dynamics inside the innovation networks and investigate how networks are providing resources to innovation process of SMEs. We find that input producing SMEs use strategizing innovation, mainly in the product, marketing and market areas, to cope with newly enforced policies and regulations that relates to Vietnam's entrance in WTO in November 2006 and subsequent increased competition in the sub-sector. In the present situation the formal actors fail to accomplish the envisioned role lead-organizations. In the lack of formal coordination innovation networks supporting SMEs' activities operates mainly at the intermediary level and the operational functions are mainly based on informal network mechanisms. At the net-level, the innovation network is structured with five groups of actors focusing on production, market and marketing, know-how, funding, and resource supply, respectively. The network is governed through 'selection and trust' principles and 'tacit mechanisms'. Building core network competences and enhancing net-level coordination and interactive learning are critical for the further development of the network.

Social capital of firms, either business or political ties, contributes positively on their performance. However, prior studies rarely examine whether business or political ties that contribute to firms' performance. Based on social capital theory, we argue that business ties have greater contribution on Indonesian firms' performance than political ones. Further, we predict that interdependency toward partner, either in business or politics, could strengthen the relationship between social capital and performance. A survey was conducted among 154 business managers or owners enlisted in KADIN Surabaya. Interestingly, political ties have greater influence on firms' performance than business ties. High interdependency toward business or political partners could strengthen the positive influence of social capital on performance. Managerial and academic implications are further discussed.

This study aimed to investigate the relationship between emotional intelligence and workplace bullying in the Provincial Directorate of Youth Services and Sports. 309 (215 men, 94 women) Sports Provincial Directorate of Youth Services staff from seven different cities of Turkey participated as volunteers in the research. In the study, the personal information form prepared by the researcher, the “Wong and Law Emotional Intelligence Scale” developed by Wong and Law (2002) and adapted to Turkish by Deniz (2012) were used. To determine the workplace bullying level, 21-question “Negative Behaviors Scale” developed by Einarsen (1996) and adapted to Turkish by Cemaloglu (2007) was used. A statistically significant difference was found between the groups according to the emotional intelligence level in the sub-dimension of evaluation of others’ emotions in terms of gender variables. No statistically significant difference was determined between the groups according to the gender variable i...

The growing retail industry in Indonesia has two consequences; increase regional income which debatable issue, on the other side potentially decrease the performance of retailers (read: pedagang) in traditional wet market. This study not to conclude why the previous condition emerge, but explore why the performance of retailers in traditional wet market decreased. Using 315 respondents and intercept technique, the study found that there are two problems faced by retailers in traditional wet market today. The first one is their entrepreneurial orientation seems too low, the secondly their market orientation also couldn’t boosting their performance. The findings also shown retailers with higher entrepreneurial orientation and market orientation had a higher performance.

Apotek merupakan industry yang sangat diatur oleh pemerintah dengan tingkat persaingan yang tinggi karena diferensiasi yang ditawarkan rendah dan densitas yang cukup tinggi di beberapa area. Menariknya, kondisi tersebut juga membuat kinerja apotek beragam; sehingga dengan menggunakan perspektif orientasi pasar, penelitian ini berargumentasi bahwa responsifitas pengelola apotek akan tindakan pesaing maupun kebutuhan pelanggan dapat membedakan kinerjanya. Riset ini juga berargumentasi bahwa orientasi kewirausahaan yang dimiliki pengelola akan menguatkan pengaruh tersebut. Mekanisme tentang bagaimana perusahaan membentuk responsifitas terhadap pesaing maupun pelanggan juga diinvestigasi. Riset ini mendistribusikan survei kepada pengelola apotek di Surabaya dengan respon sebanyak 131 responden. Menggunakan PLS, hasil penelitian menunjukkan bahwa responsifitas terhadap tindakan pesaing berpengaruh terhadap kinerja apotek, sedangkan responsifitas terhadap pelanggan tidak signifikan. Efek moderasi orientasi kewirausahaan yang dihipotesiskan juga tidak terbukti. Responsifitas terhadap pesaing dipengaruhi sama kuatnya oleh sistem organisasi yang kognitif dan afektif, sedangkan responsifitas terhadap pelanggan lebih dipengaruhi oleh sistem organisasi yang afektif. Implikasi manajerial dan akademis disajikan lebih lanjut dalam penelitian ini.

Telecommunication industry in Indonesia is growing rapidly in the last two decades. Prepaid services remain dominant (above 90%), in which 95% are distributed electronically. The condition attracts many players to participate in the business and eventually increasing the competitive tension among them. Based on market orientation perspective, we investigate whether responsiveness toward competitors deliver higher performance for electronic server company? Moreover, this study address under which conditions that the relationship is strengthened or weakened? By distributing questionnaires among all electronic server companies in Surabaya, we reported that responsiveness toward competitors positively contribute to companies’ performance. The relationship strengthened when the slack resources was low than high, while there was no moderating effect of competitive tension. Managerial and academic implications are further discussed. 

cantidad de sitios web (como el del DCC) e impartido cursos sobre interacción humano-computador en eventos nacionales e internacionales. Javier Velasco, es comunicador social con mención en diseño gráfico. Desde 1996 se especializa en el diseño web y en 1999 se convierte en arquitecto de información. Cuenta con experiencia profesional en grandes proyectos web e intranet en Chile, incluyendo el diario electrónico más visitado de Chile, tiendas electrónicas de libros, vino e inmuebles, así como intranets de atención a clientes, seguimiento de encomiendas y control de producción y personal. Desde el año 2002 forma parte del Advisory Board de AIfIA

This study aims to show the organizational capacity and structure of the forest management system of the State of Amapá, Brazil. The research was based on the principles applied in Public Administration functions. We found that forest management in Amapá is performed by four State agencies consisting of two management systems that act on the production side, with one being in direct administration as the formulator of forestry policy, and one being an autonomous agency linked to the previous one as executor of forestry policy, and the other two systems being more directly linked to protection, with one being a formulator of environmental policy and the other its executor. There was a statistically significant correlation between the perceptions of public officers and the users of institutions regarding the organizational system. Some conflicts were observed between the four institutions in terms of forest administration responsibilities. We concluded that the maintenance of the existing forest coverage is not directly due to institutional capacities.

El objetivo de la investigación fue el desarrollo de una versión mejorada del Modelo de Sistemas Viables (MSV) [2], vía el enfoque de la técnica de la Arquitectura Orientada a Regulaciones (AOR) [1], en el Gobierno Regional Huánuco (GRH), con miras a mejorar su Gestión Pública tanto de sus unidades orgánicas concentradas como desconcentradas (léase direcciones regionales sectoriales), obteniendo como resultado una brújula estratégica de diagnóstico situacional de la sistémica organizacional de la región Huánuco para los próximos decenios, sopesando los proyectos urgentes, frente a los proyectos importantes y estratégicos.

This study aims to show the organizational capacity and structure of the forest management system of the State of Amapá, Brazil. The research was based on the principles applied in Public Administration functions. We found that forest management in Amapá is performed by four State agencies consisting of two management systems that act on the production side, with one being in direct administration as the formulator of forestry policy, and one being an autonomous agency linked to the previous one as executor of forestry policy, and the other two systems being more directly linked to protection, with one being a formulator of environmental policy and the other its executor. There was a statistically significant correlation between the perceptions of public officers and the users of institutions regarding the organizational system. Some conflicts were observed between the four institutions in terms of forest administration responsibilities. We concluded that the maintenance of the existing forest coverage is not directly due to institutional capacities.

This study aims to show the organizational capacity and structure of the forest management system of the State of Amapá, Brazil. The research was based on the principles applied in Public Administration functions. We found that forest management in Amapá is performed by four State agencies consisting of two management systems that act on the production side, with one being in direct administration as the formulator of forestry policy, and one being an autonomous agency linked to the previous one as executor of forestry policy, and the other two systems being more directly linked to protection, with one being a formulator of environmental policy and the other its executor. There was a statistically significant correlation between the perceptions of public officers and the users of institutions regarding the organizational system. Some conflicts were observed between the four institutions in terms of forest administration responsibilities. We concluded that the maintenance of the existing forest coverage is not directly due to institutional capacities.

The purpose of this study was to examine the effect of comprehensive performance measurement systems on managerial performance to be mediated by a factor of learning at the level of managers (mental model confi rmation). By taking samples Hospitals in the city of Serang and Cilegon. The unit of analysis is the middle and lower level management at hospitals in Serang and Cilegon. Based on the results of data processing with Smart PLS software v.2.0 obtained evidence that there is a statistically signifi cant positive effect between the Comprehensive Performance Measurement System (CPMS) with Mental Models Confi rmation (MMC). Similarly, the Mental Model Confi rmation (MMC) with Managerial Performance (MP) and the Performance Measurement System (CPMS) with managerial performance (MP). The results of this study prove that constructs Confi rmation Mental Models is mediate the relationship between the Comprehensive Performance Measurement System on Managerial performance.

This paper investigates the effect of eleven independent variables as subsets of Employee Orientation, Environment and Organizational System, on the overall performance of the IT sector firms, operating in the area of Islamabad, Pakistan. Variables are investigated by targeting a sample of 15 leading IT sector firms. A total of 225 questionnaires were distributed. The Cronbach's Alpha for the questionnaire resulted in a score of 0.8398. Extensive analysis after the application of multiple regression analysis revealed that, there is an overall average level of relationship between the variables considered. IT sector has shown tremendous progress.

Museum dapat digunakan sebagai sarana pendidikan, sejarah, dan kebudayaan. Museum seharusnya dapat menarik perhatian masyarakat agar berkunjung dan mendorong keingintahuannya. Penelitian ini bertujuan untuk menguji pengaruh orientasi produk dan orientasi pasar terhadap kinerja museum. Orientasi pasar terdiri dari orientasi pelanggan, koordinasi antarfungsi dan orientasi pesaing. Sedangkan kinerja museum terdiri dari kinerja sosial dan kinerja ekonomi. Populasi penelitian adalah seluruh museum di seluruh Indonesia. Diperoleh Sampel sejumlah 43 museum dari 132 museum di Indonesia yang terdaftar di Direktorat Museum, Kementerian Kebudayaan dan Pariwisata Indonesia, yang diambil secara purposive sampling. Data dikumpulkan dengan kuesioner yang dikirim menggunakan jasa pos kemudian diambil langsung atau wawancara via telepon. Teknik analisis yang digunakan adalah PLS (partial least square) dengan bantuan software SmartPLS. Temuan penelitian menunjukkan bahwa variabel yang berpengaruh terhadap kinerja sosial museum adalah orientasi produk dan orientasi pelanggan, yang lebih kuat pengaruhnya adalah orientasi produk. Sedangkan variabel yang berpengaruh terhadap kinerja ekonomi adalah orientasi pelanggan dan kinerja sosial, yang pengaruhnya lebih kuat adalah kinerja sosial.

power relations and hierarchical structures. In this paper we review the extant literature that has made reference to sociological theory in discussions of workplace bullying. We then present our thoughts on using the ideas of C. Wright Mills to underpin a theoretical and methodological toolkit for helping managers of human services cope with institutional bullying, with particular consideration of the capacity of Mills' ideas to assist practitioners to connect the "personal troubles" experienced in their own daily practice with wider "public issues."

El objetivo de este estudio es analizar los procesos de liderazgo y poder, como fenómenos que se suscitan al interior de las organizaciones a partir de las interacciones que se dan entre las personas (agentes) que las conforman. Se comprende a la organización como un sistema dinámico en permanente proceso de cambio que se moviliza, en virtud de la relación dinámica, que se da entre líderes y colaboradores. Dado que se trata de un estudio teórico, el análisis se hace a través de una revisión bibliográfica. Como conclusión se puede afirmar que el liderazgo y el poder movilizan a la organización y pueden llevarla a desequilibrios productivos, los cuales favorecen el desarrollo de las organizaciones y su perdurabilidad.

In this article we consider the nature and implications of barriers to collaborative process learning that may occur in regional clusters. Our approach is rooted in research in interorganizational collaboration and focuses on interview-based research in photonics clusters in: Scotland and the West Midlands in the United Kingdom; Berlin-Brandenburg in Germany; and Arizona in the United States of America. From this research we develop characterizations of the barriers to collaborative process learning in clusters at three levels of analysis—the macro, micro and meso levels. We also develop an integrated conceptualization of these barriers, which reveals a difficult tension between ‘authority’ and ‘anomie’. This tension has implications for the management of process learning, but also connects with recent debate about whether learning is most helpfully understood as an individual or collective process.

Apotek merupakan industry yang sangat diatur oleh pemerintah dengan tingkat persaingan yang tinggi karena diferensiasi yang ditawarkan rendah dan densitas yang cukup tinggi di beberapa area. Menariknya, kondisi tersebut juga membuat kinerja apotek beragam; sehingga dengan menggunakan perspektif orientasi pasar, penelitian ini berargumentasi bahwa responsifitas pengelola apotek akan tindakan pesaing maupun kebutuhan pelanggan dapat membedakan kinerjanya. Riset ini juga berargumentasi bahwa orientasi kewirausahaan yang dimiliki pengelola akan menguatkan pengaruh tersebut. Mekanisme tentang bagaimana perusahaan membentuk responsifitas terhadap pesaing maupun pelanggan juga diinvestigasi. Riset ini mendistribusikan survei kepada pengelola apotek di Surabaya dengan respon sebanyak 131 responden. Menggunakan PLS, hasil penelitian menunjukkan bahwa responsifitas terhadap tindakan pesaing berpengaruh terhadap kinerja apotek, sedangkan responsifitas terhadap pelanggan tidak signifikan. Efek moderasi orientasi kewirausahaan yang dihipotesiskan juga tidak terbukti. Responsifitas terhadap pesaing dipengaruhi sama kuatnya oleh sistem organisasi yang kognitif dan afektif, sedangkan responsifitas terhadap pelanggan lebih dipengaruhi oleh sistem organisasi yang afektif. Implikasi manajerial dan akademis disajikan lebih lanjut dalam penelitian ini.

Sebagai sebuah kelompok perusahaan otomotif terbesar di Indonesia, Grup Astra menjalin kemitraan dengan supplier spare parts secara ekstensif, yang mana pemasok berkategori Usaha Kecil dan Menengah (UKM) untuk komponen sepeda motor mencapai 94% sedangkan komponen mobil mencapai 60%. Hubungan yang terjalin selama ini dimungkinkan membentuk modal sosial yang kuat dan tentunya akan menimbulkan konsekuensi positif bagi kedua belah pihak. Menggunakan Teori Modal Sosial, peneliti bermaksud menguji secara empiris apakah keberadaan modal sosial mempengaruhi aktifitas berbagi pengetahuan antara supplier dan buyer (dalam hal ini Grup Astra) maupun kinerja pemasok. Lebih lanjut, peneliti berargumen bahwa persepsi ketergantungan (interdependensi) pada pembeli akan memoderasi pengaruh modal sosial terhadap kinerja masingmasing pemasok. Berdasarkan hasil survei yang diikuti lebih dari 211 supplier Grup Astra, hasil penelitian ini menunjukkan bahwa modal sosial hanya mempengaruhi kinerja pemasok. Efek moderasi dari interdependensi yang diasumsikan juga tidak terkonfirmasi dalam penelitian ini. Konsisten dengan hipotesa yang dikembangkan, modal sosial relasional terbukti dibentuk oleh modal sosial kognitif dan struktural. Implikasi manajerial dan akademis disajikan lebih lanjut dalam penelitian ini.

User assistance systems are especially important in complex information systems. ERP (Enterprise Resource Planning) is an example of a complex system. On the other hand, users of those systems want a quick and precise answer to their problems in order to perform specific tasks. In this paper, we analyze the adoption of user assistance systems. In order to analyze, we use as theoretical framework the Technology Acceptance Model (TAM). We also proposed some characteristics related to the perception of ERP use that may influence the acceptance and adoption of user assistance systems.

This research was conducted to determine and understand the impact of market orientation on the performance of textile convection in West Jakarta, mediated by entrepreneurial orientation. This study uses a questionnaire as a tool to collect data needed in research. 42 respondents participated in this research, data analysis using PLS-SEM method using SmartPLS Software version 3.0. Based on the result of data analysis, it was found that market orientation is a significant influence on entrepreneurial orientation, entrepreneurial orientation is a significant effect on performance, but market orientation doesn’t significantly influence performance, and entrepreneurial orientation has a moderating effect on the impact of market orientation on performance. Penelitian ini dilakukan untuk mengetahui dan memahami dampak orientasi pasar terhadap kinerja konveksi tekstil di Jakarta Barat, yang dimediasi oleh orientasi kewirausahaan. Penelitian ini menggunakan kuesioner sebagai alat untuk meng...

This study investigates workplace bullying (WPB) in schools. A voluntary sample of 999 teachers completed the self-reporting questionnaire. Only 32 of the participants acknowledged that they bullied their colleagues. Statistics and content analysis were used to identify and characterise the bullies. An analysis the self-identified bullies' qualitative responses to an open-ended item reveal that bullies verbally, emotionally and physically abuse their colleagues. The findings indicate that bullies rationalise their negative behaviour. This study highlights the interplay between personal, organisational and societal factors as an explanation for WPB. It is concluded that WPB needs to be addressed on policy and institutional levels.

The study is aimed at examiningthe effectof market orientation, learning orientation, innovation and competitive advantage on marketing performance. Populations in this research are 41which 3, 4 and 5 star-rated hotels in Semarang City.The numbers of samples in this research are 120 respondents by usingpurposive samplingtechnique. Methods of data collection are using documentation and questionnaires. Data analysis is using Structural Equation Modeling (SEM). The result of this research show that companies which apply learning orientation, innovation and competitive advantage can improve marketing performance, but for market orientation has no effect on marketing performance.

With the democratization of digital television, the number of applications accessible from the TV is increasing. However, in the case of a transition from a computer application to this new context, new constraints need to be taken into account because of the particular characteristics of this environment. In this paper we revise the usability differences between computers and television, we

aceptación: 26 de junio de 2013. Este trabajo ha sido parcialmente financiado por el proyecto UsabiliTV: framework para la evaluación de la usabilidad de aplicaciones en entornos de televisión digital interactiva, código 1103 521 28462, financiado por Colciencias. Además, ha sido financiado por el Programa Nacional para Estudios de Doctorado en Colombia año 2011, de Colciencias. Este trabajo ha sido desarrollado por el

Digital television will have an imminent deployment in the next coming years, and considering that interactivity is one of the main advantages of this kind of systems, it is required a study of the usability of interactive applications in which the user actively participates during the transmission of a televisión program. Therefore it is necessary to find the best way to design usable applications in interactive Digital Television environments (iTV). This paper presents a set of guidelines supporting design of usable applications in iTV environments, which have been proposed from a set of usability evaluations conducted at the Digital Television Laboratory of the Universidad del Cauca (Colombia).

With the democratization of digital television, the number of applications accessible from the TV is increasing. However, in the case of a transition from a computer application to this new context, new constraints need to be taken into account because of the particular characteristics of this environment. In this paper we revise the usability differences between computers and television, we propose a set of recommendations to migrate computer applications to television environments and then apply them to migrate an e-learning platform.

In this article we consider the nature and implications of barriers to collaborative process learning that may occur in regional clusters. Our approach is rooted in research in interorganizational collaboration and focuses on interview-based research in photonics clusters in: Scotland and the West Midlands in the United Kingdom; Berlin-Brandenburg in Germany; and Arizona in the United States of America. From this research we develop characterizations of the barriers to collaborative process learning in clusters at three levels of analysis—the macro, micro and meso levels. We also develop an integrated conceptualization of these barriers, which reveals a difficult tension between ‘authority’ and ‘anomie’. This tension has implications for the management of process learning, but also connects with recent debate about whether learning is most helpfully understood as an individual or collective process.

Corresponding author: Dr Paul Hibbert, Department of Management, 199 Cathedral Street, Glasgow, G4 0QU, UK Email: paul.hibbert@gsb.strath.ac.uk ... Paul Hibbert,1 Chris Huxham,1 Jörg Sydow,2 and Frank Lerch2 ... Abstract In this article we consider the ...

This study investigates workplace bullying (WPB) in schools. A voluntary sample of 999 teachers completed the self-reporting questionnaire. Only 32 of the participants acknowledged that they bullied their colleagues. Statistics and content analysis were used to identify and characterise the bullies. An analysis the self-identified bullies' qualitative responses to an open-ended item reveal that bullies verbally, emotionally and physically abuse their colleagues. The findings indicate that bullies rationalise their negative behaviour. This study highlights the interplay between personal, organisational and societal factors as an explanation for WPB. It is concluded that WPB needs to be addressed on policy and institutional levels.

The objective of this study is to propose a model for a firm-based point of view for dealing with the process of technological innovation within a systematic approach. In keeping with this objective, the concepts of innovation and technology are summarized and technological innovation and its elements are considered. The process of firm-based technological innovativeness dealt with in an "input-process-output" process that is the fundamental system logic is also examined as an outcome especially of environmental factors and a firm's innovativeness.

With the democratization of digital television, the number of applications accessible from the TV is increasing. However, in the case of a transition from a computer application to this new context, new constraints need to be taken into account because of the particular characteristics of this environment. In this paper we revise the usability differences between computers and television, we

The purpose of this research article is pursued by analysing and systematising the results of the recent research, drawing the vectors of organizational environment, the change in direction which would influence the phenomenon preventively. In this article the causes of mobbing are analysed in two ways: in individual and organizational aspects, in order to answer the question of how to reduce the risk of mobbing by managerial actions, taking into account these criteria. The role of organizational system is highlighted as a factor, determining the emergence of bullying in the work environment. The analysis of individual causes of mobbing reveals that the attacks related to bullying are more likely to occur on personalities with exceptional features. The dynamics of organizational and individual factors, which affects bullying in organization and escalation of mobbing, was determined. The systematised findings of the most recent and earlier research suggest the topics for new studies ...