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BLE 4.1 Client Satisfaction with Time Case Took to Resolve 30. Time was, indeed, the element of their case with which clients were least satisfied. They gave higher mean scores to the fairness of the methods used to resolve the case, the result of the case, and their lawyer. Nevertheless, responses to the time question were correlated with satisfaction with the outcome,**! and even more so with clients’ views on the fairness of dispute resolution methods.**? They were not, however, correlated with clients’ degree of satisfaction with their lawyers.

Table 17 BLE 4.1 Client Satisfaction with Time Case Took to Resolve 30. Time was, indeed, the element of their case with which clients were least satisfied. They gave higher mean scores to the fairness of the methods used to resolve the case, the result of the case, and their lawyer. Nevertheless, responses to the time question were correlated with satisfaction with the outcome,**! and even more so with clients’ views on the fairness of dispute resolution methods.**? They were not, however, correlated with clients’ degree of satisfaction with their lawyers.

Related Figures (36)

L Sources of Data and Sample Sizes
L Sources of Data and Sample Sizes
Law Firm Participation Rate
Law Firm Participation Rate
Profile of Participating Law Firms
Profile of Participating Law Firms
*information missing in one case Participating Lawyers from Private Law Firms
*information missing in one case Participating Lawyers from Private Law Firms
Non-Participating Lawyers from Private Law Firms
Non-Participating Lawyers from Private Law Firms
Private Solicitors’ Client Response Rates
Private Solicitors’ Client Response Rates
Legal Aid Commission Client Responses
Legal Aid Commission Client Responses
Files Analysed — Clients’ Gross Annual Incomes
Files Analysed — Clients’ Gross Annual Incomes
(Note: total 100% since some cases heard in more than one Registry, and some cases had no Family Court involvement) ‘ABLE 2.10 ‘Files Analysed - Family Court Registries
(Note: total 100% since some cases heard in more than one Registry, and some cases had no Family Court involvement) ‘ABLE 2.10 ‘Files Analysed - Family Court Registries
\BLE 2.11 Files Analysed - Dispute Resolution Methods
\BLE 2.11 Files Analysed - Dispute Resolution Methods
12 Family CourtRegistries in Surveyed Cases
12 Family CourtRegistries in Surveyed Cases
ABLE 3.1 Aggravating Factors in Family Law Cases
ABLE 3.1 Aggravating Factors in Family Law Cases
TABLE 3.2 ‘Private Solicitors’ Activities on the Case by Funding Status
TABLE 3.2 ‘Private Solicitors’ Activities on the Case by Funding Status
TABLE 4.2. Who Clients Blamed for Delay
TABLE 4.2. Who Clients Blamed for Delay
TABLE 4.4 Means of Resolution
TABLE 4.4 Means of Resolution
TABLE 4.5 Usual Proportion of Assets to Wife in ‘House anc Garden’ Cases, by Registry A02 See also Sarat and Felstiner, ibid., 123-24. 361. The percentages nominated by solicitors also varied by Registry as shown in Table 4.5:
TABLE 4.5 Usual Proportion of Assets to Wife in ‘House anc Garden’ Cases, by Registry A02 See also Sarat and Felstiner, ibid., 123-24. 361. The percentages nominated by solicitors also varied by Registry as shown in Table 4.5:
\BLE 4.6 Outcomes Versus Orders Sought
\BLE 4.6 Outcomes Versus Orders Sought
ABLE 4.7 Do you feel you won or lost your case?
ABLE 4.7 Do you feel you won or lost your case?
-4.9 Clients’ Overall Satisfaction with Outcomes
-4.9 Clients’ Overall Satisfaction with Outcomes
TABLE 4.10 If notsatisfied with result, who was mostresponsible?
TABLE 4.10 If notsatisfied with result, who was mostresponsible?
BLE 6.1 Client Satisfaction with Dispute Resolution Processes
BLE 6.1 Client Satisfaction with Dispute Resolution Processes
\BLE 6.2 Clients’ Views of the Fairness of the Legal System
\BLE 6.2 Clients’ Views of the Fairness of the Legal System
TY PE = Forms, affidavits, Orders, subpoenas, financial statements, chronology, etc. For affidavits, note text and annexures separately, and whether witnessed by solicitor or someone else (eg JP).
TY PE = Forms, affidavits, Orders, subpoenas, financial statements, chronology, etc. For affidavits, note text and annexures separately, and whether witnessed by solicitor or someone else (eg JP).
NATURE OF ATTENDANCE = mention, directions, conciliation conference, pre-hearing conference, compliance conference, interim hearing, final hearing, Legal Aid conference, etc. 4. Court and ADR Attendances on Behalf of Client
NATURE OF ATTENDANCE = mention, directions, conciliation conference, pre-hearing conference, compliance conference, interim hearing, final hearing, Legal Aid conference, etc. 4. Court and ADR Attendances on Behalf of Client
LETTERS: include memos to process servers, filing services, etc. TELEPHONE CALLS: don’t include messages, unless lengthy information left or recei
LETTERS: include memos to process servers, filing services, etc. TELEPHONE CALLS: don’t include messages, unless lengthy information left or recei
(g) Factors affecting handling of case (tick all that apply)
(g) Factors affecting handling of case (tick all that apply)
DPUOLMLUING = (in law firm): partner, senior associate, associate, employee solicitor, clerk, (in LAC): practice manager, senior solicitor, solicitor-advocate, solicitor; (barristers): QC/Senior Counsel, junior barrister. PART IV — LEGAL PERSONNEL INVOLVED IN THE CASE ON CLIENT’S BEHALF
DPUOLMLUING = (in law firm): partner, senior associate, associate, employee solicitor, clerk, (in LAC): practice manager, senior solicitor, solicitor-advocate, solicitor; (barristers): QC/Senior Counsel, junior barrister. PART IV — LEGAL PERSONNEL INVOLVED IN THE CASE ON CLIENT’S BEHALF
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Access to JusticeLegal ProfessionFamily LawLegal Aid
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