Public Value

Over the past decade, e-government has evolved from providing static content and services to integrating user generated content and social media technologies. This allows citizens to participate and provide regular feedback on policies and programs, both of which promote public value through e-democracy. However, few studies continue to track their performance on a worldwide scale. This article discusses the results of a global and comparative survey of e-government performance, based on an assessment of municipal government websites around the world. Along with a longitudinal assessment, the study identifies best practices, highlights key findings, and provides guidance for future research.

From the very foundations of the United States an outright battle has been waged between those who wanted government power to be reduced to an absolute minimum and those who envisioned the government as a crucial stimulant and guide to both economic and social development. Every presidential administration has grappled with this conflict as it was expressed in many different forms, but particularly in the views of the battle between (and even within) the conservative Republican right and the liberal Democratic left. In the global age, this struggle has become ever more complex and nuanced as various nations developed their own subtle state-market variations across the spectrum of economic-political-social structures, institutions, and practices that run between these two poles. Despite all these variations, the conflict seems locked down between the following seemingly eternal questions: Can the state play any role in the operation of the economy? Can any cooperation between the government and business enhance the operation and development of the economy? Does the economy thrive solely through the operation of “free” private business, or does it need to be “guided” by the government? Is there an optimal “mix” of “public” and “private?” Many political intellectuals and activists have endeavored to outline the sinews of these complexities and to argue for one side or the other. One of these people is Mariana Mazzucato. This essay outlines her approach to this conflict using the three of her books: The Value of Everything, 2013, The Entrepreneurial State, 2023, and The Inclusive Entrepreneurial State, 2024.

As manifested in a variety of spiritual, cultural, and political acts and institutions,
piety was indispensable to the creation of common good in Ottoman
society (Yılmaz 2018, 9; Singer 2018; Mandaville 1979). The Ottoman order at
large was markedly shaped by the pious enterprise. From the very beginning of
the Ottoman state, piety-driven non-state public institutions were as important
as temporal political institutions for social formation and its well-being (for a
survey, see Ayverdi 1957). Pious foundations, in particular, had a definitive
impact on Ottoman public space as “sites of civic autonomy” (Gürbüzel 2018).
Early Ottoman rulers were particularly noted for their extensive undertaking
of public works including, but not limited to, mosques, madrasas, caravanserais,
Sufi lodges, hospitals, libraries, public kitchens, orphanages, fountains,
bridges, water canals, and roads (Murphey 2008, 49–52). Apart from the
dynasty, members of the ruling elite, including statesmen, frontier chiefs, merchants,
as well as wealthy sheikhs and scholars, were also invested in creating
public works. This engagement created a strong

This study investigates the role of climate finance and Environmental, Social, and Governance (ESG) considerations in advancing renewable energy and energy efficiency in Nigeria. Using a mixed-methods approach, the study analyses time-series data on climate finance inflows and renewable energy deployment from 2010 to 2024, complemented by semi-structured interviews with key stakeholders. Descriptive and regression analyses reveal that climate finance has a significant positive effect on renewable energy adoption, while macroeconomic instability and weak institutional mechanisms undermine progress. Qualitative findings highlight critical barriers, including limited access to credit from commercial banks, weak ESG compliance, and inadequate attention to social equity. Anchored in Sustainable Finance Theory and Stakeholder Theory, the study concludes that climate finance and ESG adoption are vital enablers of Nigeria's energy transition; however, systemic challenges constrain their transformative potential. The paper recommends strengthening governance frameworks, de-risking renewable investments, and ensuring inclusivity in energy access. The findings contribute to the growing discourse on sustainable finance by contextualising global best practices within Nigeria's financial and energy systems.

The essay for the journal Freedom Schools, published by the University of Texas in association with the Texas HBCU Democracy Schools Alliance, recounts some of the history of Black democratic education which was their foundation. It describes several current descendants of the citizenship/freedom schools which add dimensions and resources. It concludes with an argument for a new effort toward a “commonwealth of freedom,” the phrase of Frances Parker, a great 19th century Black poet, educator, journalist, and organizer. Her compelling vision weaves together vital democratic threads in American culture with powerful relevance today.

Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value creation. We conceptually categorize public service value into public value and private value. We use procedural justice and trust in government as indicators of public value and, based on motivation theory, we use perceived usefulness and perceived enjoyment as indicators of private value. A field survey of 492 AI voice robot users in China was conducted to test our model. The results indicated that the effective use of AI voice robots was significantly associated with private value and procedural justice. However, the relationship between the effective use of AI and trust in government was not found to be significant. Surprisingly, the respondents indicated that private value had a greater effect on overall value creation than public value. This contrasts with the common idea that value creation from the government perspective suggests that social objectives requiring public value are more important to citizens. The results also show that gender and citizens with different experiences show different AI usage behaviors.

Despite significant theoretical and empirical attention on public value creation in the public sector, the relationship between artificial intelligence (AI) use and value creation from the citizen perspective remains poorly understood. We ground our study in Moore's public value management to examine the relationship between AI use and value creation. We conceptually categorize public service value into public value and private value. We use procedural justice and trust in government as indicators of public value and, based on motivation theory, we use perceived usefulness and perceived enjoyment as indicators of private value. A field survey of 492 AI voice robot users in China was conducted to test our model. The results indicated that the effective use of AI voice robots was significantly associated with private value and procedural justice. However, the relationship between the effective use of AI and trust in government was not found to be significant. Surprisingly, the respondents indicated that private value had a greater effect on overall value creation than public value. This contrasts with the common idea that value creation from the government perspective suggests that social objectives requiring public value are more important to citizens. The results also show that gender and citizens with different experiences show different AI usage behaviors.

In 2021, more than 200 territories in France had launched Smart City or Smart Territory projects (Data Publica and KPMG 2021, p17), a particularly elaborated form of digital transformation for local authorities, combining digitalization trajectories and the will to create value on a territorial scale. The Smart City concept is indeed regularly associated with an ambition to create multidimensional value (Csukas and Szabo 2021). In this sense, several authors have proposed to address it from the perspective of public value theory (Cosgrave et al. 2014; Bolivar 2019; Chatfield et al. 2019). We fit into this research agenda. Our questioning thus revolves around the following research question : does the proactive and open governance which characterize Smart City or Smart Territory policies (Frucquet et al. 2021) To answer this question, we undertook a qualitative exploratory longitudinal study including two French local authorities with ambitious Smart City and Smart Territory projects in terms of public value creation. Our research was conducted using an analytical framework based on a detailed analysis of the literature on the relationship between Smart City, governance and public value. In particular, we draw on the work of Harrison et al (2012) and their notion of « value generators », as well as on the identification of the government characteristics of smart governance proposed by

HAL is a multi-disciplinary open access archive for the deposit and dissemination of scientific research documents, whether they are published or not. The documents may come from teaching and research institutions in France or abroad, or from public or private research centers. L'archive ouverte pluridisciplinaire HAL, est destinée au dépôt et à la diffusion de documents scientifiques de niveau recherche, publiés ou non, émanant des établissements d'enseignement et de recherche français ou étrangers, des laboratoires publics ou privés.

Th is research paper presents a comprehensive overview of paradigm shift s in public administration over time and their implications for public service delivery. Th e paper starts with the Old Public Administration and moves into the New Public Management. It then delves into post-NPM trends, including the New Public Service, New Public Governance, Public Value Management, Digital Era Governance, and the Whole of Government approach. Each paradigm is discussed in detail, highlighting its unique features and their eff ects on public service delivery. Overall, this paper makes a signifi cant contribution to the fi eld of public service, off ering valuable insights for policymakers, administrators, service providers, scholars, and practitioners.

This study explores the role of artificial intelligence (AI) in strengthening disciplinary procedures within Guyana's public service. Utilizing a qualitative research approach, the study analyzes secondary data from various countries to identify challenges faced in disciplinary case management, public servants' perceptions of AI's role, and AI's potential in improving transparency, efficiency, and fairness. Findings highlight inconsistencies, procedural delays, and bias in traditional disciplinary processes, emphasizing the need for AI-driven solutions to enhance decision-making and accountability. The study recommends strategic AI integration through policy reforms, training programs, and ethical oversight to ensure a more effective and impartial disciplinary framework in Guyana's public sector.

The purpose of this study is to examine the role that digital technology (DT) plays in enhancing public management reforms in the local government institutions of a landlocked country: specifically, Uganda. The study used structural equation modelling (SEM) to investigate the mediating effects of competence and inclusive policy from a survey data collected in 2021. It also analysed other latent variables in the model in order to present an empirical understanding of digitally-driven public management reforms. The aim is to provide a comparative analysis with other developing countries in sub-Saharan Africa. The findings show positive and significant relationships exist between DT and digitally-enabled public management reform (DEPMR). Moreover, there is a partial complementary mediation effect of competence in the DT-DEPMR relationship. However, inclusive policy does not have a mediating effect on the relationship.

The purpose of this study is to examine the role that digital technology (DT) plays in enhancing public management reforms in the local government institutions of a landlocked country: specifically, Uganda. The study used structural equation modelling (SEM) to investigate the mediating effects of competence and inclusive policy from a survey data collected in 2021. It also analysed other latent variables in the model in order to present an empirical understanding of digitally-driven public management reforms. The aim is to provide a comparative analysis with other developing countries in sub-Saharan Africa. The findings show positive and significant relationships exist between DT and digitally-enabled public management reform (DEPMR). Moreover, there is a partial complementary mediation effect of competence in the DT-DEPMR relationship. However, inclusive policy does not have a mediating effect on the relationship.

This Forum Article integrates a range of four contributions
which are all underpinned by the conviction
that the rediscovery of the humanities may be beneficial
to the field of public administration. The first piece
examines the contribution that philosophy, as a key discipline
of the humanities, can provide to the field of
public administration; notably, the piece reflects on the
‘fixation with numbers’ that seems to characterise large
part of research in public administration and it argues
how, against this drift, a philosophy critical of a reality
construed in and through numbers can help attain the
level of reasoning required for successful public administration
scholarship. The second piece reflects on how
literature can foster an understanding and humanistic
sensitivity towards constitutional values as well as
the basic humane and humanising sympathy for the
anguish of vulnerable individuals, thus revisiting the
value of literature for the education and training of civil
servants. The third piece revisits theological and religious
studies and reflects on the continuing relevance of
religion in and for public administration studies, notably in the current post-secular era. The fourth and final
piece focuses on the discipline of historiography within
the humanities and reflects on key issues which require
being addressed to establish a mature role for historical
research in our discipline. The Forum Article as a whole
provides an argument for the continuing relevance of
the humanities for the development of the field of public
administration.

Purpose– The purpose of this paper is to test whether organisations in the public domain have embraced a corporate type of discourse, mirroring the private sector’s preferred orientation towards expertise, or whether they maintain their traditional discourse of goodwill towards the publics they serve. At a critical time for the public sector with inadequate funding and dominance of New Public Management approaches, will it be more motivated to portray itself as expert and efficient rather than altruistic?Design/methodology/approach– The paper applies a rhetorical framework to provide a detailed analysis of organisational value statements posted on the web sites of public and private organisations. The research considers the value priorities of 50 organisations in the UK and Scandinavia in order to gauge the extent of convergence between the two sectors’ preferred discourses.Findings– The research shows that the public sector sticks to its guns in maintaining a web-transmitted values...

The increasing complexity of the projects has manifested the need for wondrously dynamic approaches to project management that can respond to ever-dynamic stakeholders. Traditional milestone modeling disregards the subtle client approvals, oversight protocols, and decision checkpoints that develop client expectations and steer the project in certain directions. This paper presents the framework of Stakeholder-Driven Milestone Modeling (SDMM), which lays out the systematic engagement of stakeholder governance structures directly into milestone planning and implementation. With a qualitative research design in mind, the data were collected through semi-structured interviews with project managers, client representatives, and agencies across various sectors. Building on the above, case studies of three midsized-to-large-scale projects were examined to understand how stakeholder dynamics affected milestone delivery and approval processes. The knowledge gained from the above was instrumental in the iterative development of the SDMM framework as a modeling system that integrates stakeholder mapping, governance checkpoints, and adaptive milestone gates. The SDMM customarily generates high levels of project alignment with client expectations, minimized delays in approvals, and a high level of transparency in decision-making. Accordingly, organizations can preempt approval bottlenecks, proactively manage expectations, and clarify stakeholder satisfaction across the project life cycle through interactions of stakeholders within the milestone structuring. This has far-reaching implications for project management practice, which has thus moved from a very stringent approach focused on milestone setup to a very ever-changing approach that accommodates the expectations of various stakeholders. This development allows the SDMM followers to maximize their chances of improving project performance, thus affecting any governance framework operating within multi-stakeholder contexts for their benefit. Future researchers should consider exploring SDMM integration with plans of agile and hybrid project management, where its viability, in contrast, and differences amongst project terrains can be enhanced further.

Purpose-Network configurations have been proposed as an efficient form of organisation and a promising area of research; however, a lack of conceptual clarity can be noted. The purpose of this review is to allow for a broad appreciation of network configurations and provide guidance for future studies of the concept. Design/methodology/approach-A systematic literature review was conducted based on the PRISMA method; Scopus, Web of Science, PubMed and the Cochrane Library were searched for conference proceedings and journal articles describing organisational networks to integrate resources aimed at care delivery. Around 80 articles were included in the final review and analysed thematically and by use of bibliographic coupling. Findings-The last decades have seen an increase in the frequency of articles describing networks for healthcare delivery. The most common contexts are care for multiple and/or long-term conditions. Three clusters of articles were found, corresponding to different conceptualisations of networks in healthcare: efficiency-enhancing cooperation, efficiency-enhancing integration and involvement for cocreation. Research limitations/implications-To increase conceptual clarity and allow the research on network configurations in healthcare to produce meta-learnings and guidance to practice, scholars are advised to provide ample descriptions of studied networks and relate them to established network classifications. Originality/value-The current review has only included articles including networks as a key concept, which provides a focused overview of the use of network configurations but limits the insights into similar approaches not described explicitly as networks.

Digital government refers to the transformation of government organizations and their relationships with citizens, business and each other through digital technology. It entails digital innovation in processes, services, organizations, policies, etc. which are increasingly developed and tested in one country and transferred, after adaptation, to other countries. The process of innovation transfer and the underlying information and knowledge sharing increasing take place through networks. The aim of this study is to identify various forms of such networks, their structures, membership criteria and modes of operation. The study relies on the analysis of literature on innovation transfer, collaborative networks and inter-governmental collaboration, and a survey of existing inter-governmental networks for digital government innovation transfer. The key finding is that such networks are a growing form of international collaboration and an instrument in global economy.

This study organizes existing research on the public value of e-government in order to investigate the current state and what value e-government is supposed to yield. The two questions that guided the research were: (1) What is the current state of research on the public value of e-government? And (2) What value is e-government supposed to yield? Six, sometimes overlapping, values were found: Improved public services; improved administrative efficiency; Open Government (OG) capabilities; improved ethical behaviour and professionalism; improved trust and confidence in government; and improved social value and well-being. These six public value dimensions were thereafter generalized into three overarching, and also overlapping, public value dimensions of Improved Public Services, Improved Administration, and Improved Social Value. The improved public services dimension influences other dimensions. Hence, this literature study theorizes a descriptive and multidimensional framework that can improve our understanding of the public value of e-government from different viewpoints, and the overlap between them in actual e-government designs and implementations. Regarding the current state of research on the public value this study found a lack of research on the public value of e-government, especially, in the context of developing countries -and more importantly -a total absence of this kind of research in the Least Developed Countries (LDCs). There is also a lack of comparative studies at national, regional, and project level; and a lack of research on the generative perspective.

The study aims to explore the public implications of e-government in Sri Lanka, filling the existing literature gap and
offering a rigorous understanding. Two research questions formulated to guide the research: (1) What is the public value of
electronic government? (2) What are the key determinants of public value? Notably, the outcomes suggest that the common good
for the public, referred to as "the public value," is largely unknown to the public. More significantly, there is a notable gap in the
rigorous assessment of the public implications of e-government initiatives. This implies the necessity of undertaking up-to-date,
rigorous assessments at the project, institutional, regional, and national levels. Furthermore, study outcomes suggest the urgent and
vital need for a framework that measures the progress of less mature e-government, taking into account the unique socio-technical
dimensions of a developing economy like Sri Lanka. This paper presents a rigorous review of public value in current e-government.
It proposes a conceptual framework, along with an e-government implementation model tailored to the country's context, based on
a systematic review of the literature.

Purpose-This study aims to provide a comprehensive bibliometric analysis of e-governance research 883 articles collected from the Scopus database over the last two decades 2000 to 2025. Identified key trend themes influencing authors and global research contributions. It explores how e-government research has evolved, and its impact on governance and practices worldwide. Design/methodology/approach: A Bibliometric approach was applied to 883 articles related to egovernment and e-governance indexed in the Scopus database. The analysis focused on keyword frequency citation patterns, author collaboration, and geographical distribution. Tools such as the VOS viewer and Biblioshiny have been used to map thematic clusters and identify significant trends and influential documents in this field. Findings: This study reveals that e-government and e-governance are central themes with a focus on the integration of ICT into government services.

La Ley del Servicio Civil establece normas sobre los puestos públicos, determinando perfiles, funciones y responsabilidades. Regula la clasificación de servidores, los mecanismos de ingreso y compensación económica o no económica, y busca mejorar la gestión pública mediante valorización de puestos, meritocracia, y desarrollo profesional dentro del aparato estatal. "Porque al servir a los demás seremos libres" (José María Pacori  Cari).

It is undeniably that the fiscal autonomy of local government authorities constitutes a critical component of any financial decentralization in both developed and developing countries. It gives local government authorities freedom to impose taxes, generate revenue within their areas, allocate their financial and material resources, determine and authorize their annual budgets without external motivate. The fiscal component of local governments in Tanzania Mainland is mannered by the Constitution of the United Republic of Tanzania, 1977 and The Local Government Finances Act, 1982. Despite such recognition, powers of local government authorities in relation to local government finance are still, limited by central government. These limitations do not only deny local governments requisite powers to adequately raise revenue from their own sources and borrowings but also inhibit their ability to determine and approve such annual budgets. Key words : Fiscal Autonomy, Fiscal Decentralizati...

Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semistructured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

Value assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semistructured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research.

Digitalization and increasing demand of e-government services are not changing only the way the citizens can use public services, but also the nature of work of many municipality employees. At best this kind of digitalization can offer added value in the form of enhancing the work of the municipality personnel. In this paper, we study the effects of adopting an e-government service on work in municipalities. Based on an empirical investigation of five municipalities we propose flow efficiency as a key metric to grasp the added value of digitalization of a public service, as it reveals the most valuable activities as well as the potential bottlenecks. Flow efficiency measurement gives therefore a better indicator to be used in e-government process development than e.g. simple throughput time especially when evaluating the effects of digitalization on knowledge work productivity.

Malaysia and Iran but also in many countries around the world. Though early diagnosis is critical for successful treatment of the disease, immediate reaction in cases of emergency is crucial significance in saving the lives of stricken. Previous studies on patient-centric healthcare indicate that both the patient's whereabouts and the locality of the healthcare centers play a vital role at moment of crisis. Not only it is important for a patient to be able to find the nearest healthcare points, it is also necessary for the emergency centers to know the exact location of the patient seeking for help. To this end, a Location-Based Mobile Cardiac Emergency System (iHeart) is proposed, which is a patient-centric healthcare system, to monitor and track the patient via a wearable device and their mobile phones. Therefore, this study aims to find healthcare professional's opinion and to find success factors of such a system before its full implementation. A survey was conducted in the form of questionnaire in Malaysia and Iran. In order to conduct the survey, a conceptual model was proposed based on DeLone and McLean Information Success Model. A total number of 323 data was collected from both countries. The results were analyzed using Structural Equation Modeling (SEM) with AMOS software. Multi-group comparison was applied to find differences in points of view from both countries. The results of this study revealed the success factors of iHeart before the full implementation. It was found that nationality plays a moderating role between some of the success factors and success of iHeart. The success of a patient-centric healthcare system is bound to the culture of a particular nation as well as to the technological advancements, facilities, and the needs of the target users, meaning that in order for a novel healthcare system to be publicly acknowledged and utilized; target users must be classified and assessed accordingly. The findings of the present study are highly beneficial to both patients suffering from Coronary Heart Disease and the healthcare providers that seek to utilize new patient-centric healthcare systems, devices, and electronic applications to rescue patients.

The purpose of this paper is to understand the issues facing police forces when presented with national level change to policy and how they approach systemic change. We focus on Rape and Serious Sexual Offences (RASSO) and the introduction of a new RASSO National Operating Model (NOM) in England and Wales. We share findings in respect of a national programme of support for the learning and wellbeing of officers, to improve RASSO investigations and outcomes. Data were collected across a two-year period via interviews, focus groups, a survey and masterclasses with officers in five forces. We highlight the resistance to change in behaviours and the issues of autonomous forces facing change at different stages of preparedness. We also include early indicators of positive actions and outcomes. Key recommendations for change created for, and embedded within, the RASSO NOM are shared and can be replicated across an international policing audience.

Public value capture is an essential phenomenon to improve the refinancing of public infrastructure and secure the necessary budget for other important duties like education, health and social care. For this reason, smart tools are needed for a successful implementation. This book provides an overview and discussion of instruments and practices in 29 European countries.

Este estudo analisa o processo de implementação e regulamentação dos Núcleos de Governança no Poder Judiciário do Estado do Ceará (PJCE), unidades criadas para agilizar o acompanhamento e a execução de projetos e processos de gestão estratégica.  O trabalho parte de um estudo de caso focado no projeto piloto do Núcleo de Governança da Escola Superior da Magistratura do Ceará (ESMEC).

A metodologia empregada para o desenho do núcleo foi a de redesenho de processos, baseada na filosofia do Business Process Management (BPM).  O texto descreve a adoção dessa abordagem pelo PJCE, que culminou na criação do Escritório de Processos de Trabalho (EPT) em 2017.

O autor realiza uma análise crítica do modelo de governança inicialmente proposto, que se revelou excessivamente focado em controles orçamentários, financeiros e de indicadores estratégicos, assemelhando-se a uma miniatura da Secretaria de Planejamento e com pouca abertura para o ambiente externo.  Essa abordagem é identificada como mais próxima da corrente do Gerencialismo (New Public Management) do que da Nova Governança Pública, que preza pela criação de valor público, transparência e diálogo com a sociedade.

Para suprir as lacunas, o estudo propõe um incremento ao modelo, a "Matriz de Governança", que inclui processos para "Gerir Demandas da Ouvidoria em Matéria de Governança" e "Gerir Arquitetura de Processos".  Essa proposta visa a criar canais de comunicação com atores externos e a repensar os fluxos de trabalho, alinhando a atuação do Judiciário aos anseios dos cidadãos.

O trabalho conclui que, embora a iniciativa de criar os núcleos represente um avanço, a concepção adotada pelo TJCE é mais setorial e gerencialista do que uma filosofia de gestão pública participativa.  Contudo, a existência do EPT e das estruturas formais dos núcleos são vistas como uma oportunidade para amadurecer o modelo, superando a cultura burocrática e avançando em direção a uma governança que efetivamente gere valor público.

This research seeks to determine the influence of e government policy that exists on public service delivery focusing on Government Electronic Payment Gateway system in Dar Es Salaam. I have considered significant to identify this impact, given that this centralized system facilitates electronic money transaction between public entities and citizens, through which can mean there is also an increment in the quality of services payments. Since its establishment in 2017, it created a new beginning on how public services can be offered.
The present study carried out a non-experimental design that establish to explain through the analysis of historical and institutional data, on how applicable and useful it is.

The scoping review summarizes the present state of digital governance in the Philippines and examines its effects alongside possible improvements and prospects. The analysis of thirteen documents spanning from 2020-2025 shows digital governance can improve public service delivery through responsiveness and accessibility along with efficiency. To succeed, digital governance must overcome adoption barriers and financial capability challenges as well as digital literacy deficiencies and ICT infrastructure issues. The discovery of new e-government phenomena such as blockchain and artificial intelligence revealed future research gaps. Stakeholders including policymakers can utilize these findings to bridge digital governance gaps and establish an inclusive government that delivers responsive and effective public services to its citizens.

Im Begriff der ö/r Medien sind Elemente vereinigt, die in medienwissenschaftlichen Analysen, im Regulierungsdiskurs und in Selbstdarstellungen selten zusammengeführt werden. Im rechtlichen Diskurs geht es traditionell um die Staatsfreiheit, um Abgrenzungsregeln gegenüber den privaten Rundfunkmedien sowie um die Legitimation des Finanzierungsprivilegs der ö/r Anstalten. Aus regulatorischer Sicht sind dabei die journalistisch-redaktionelle Veranlassung der Inhaltsproduktion und der Beitrag, den diese Medien durch die Bereitstellung vielfältiger Perspektiven zur privaten und öffentlichen Meinungsbildung leisten, die zentralen Elemente. Die Selbstdarstellungen betonen meist den mit den Inhalten verbundenen Qualitätsanspruch und die Funktion ö/r Medien zum Erhalt des demokratischen Systems. Kommunikationswissenschaftliche Untersuchungen bewegen sich in der Regel unterhalb dieses Normen-und Behauptungsdiskurses, entwickeln jedoch selten kritische Fragestellungen, sondern beschränken sich auf empirische Bestandsanalysen. Das von ihnen vermittelte Bild der Nutzung von Rundfunk-und Online-Angeboten sagt wenig über die aktive Zufriedenheit und Unzufriedenheit der Nutzer mit dem Programm aus, denn quantitative Nutzungsdaten dürfen nicht mit Akzeptanz gleichgesetzt werden. Analysen der Organisationsstrukturen und der Managementpraxis in den ö/r Anstalten bleiben auf einer deskriptiven und technischen Ebene. Öffentlich-rechtliche Spezifika des Produktionsmanagements und des Rechnungswesens sind selten Gegenstände unabhängiger Forschung. Die genannten Merkmale -Staatsfreiheit, Abgabenfinanzierung, journalistisch-redaktionelle Verantwortung, Beitrag zur Vielfalt der Perspektiven und generell zur Demokratie -ergeben kein klares Bild der Systemqualität ö/r Medien. Die Liste kann auch beliebig ergänzt werden, z.B. um Nachhaltigkeit, Innovation, Bürgernähe. Es fehlt eine zentrale Fragestellung, ein übergreifendes, leitendes Prinzip. Dies kann in allen drei Bereichen -Programminhalte und -produktion,

This research presents a comparative study of two
major telecom service providers—Jio and Bharti
Airtel—in relation to connectivity and recharge
plans among Gen Z consumers in Ahmedabad
city. The study aims to explore how age influences
network connectivity ratings, telecom service
provider preferences, and the experience of
network issues. Using a structured survey, the
study evaluates five hypotheses, focusing on the
associations between age and various telecom
related factors. The findings reveal that while
there are weak associations between age and
connectivity ratings, network-related issues, and
provider preferences, age does not significantly
determine the choice between Jio and Bharti
Airtel. Instead, factors such as service quality,
network coverage, and digital service offerings
seem to play a more crucial role in shaping Gen
Z's telecom choices. The research also highlights
the importance of localized solutions for network
issues and suggests that telecom operators should
consider
tailored
marketing
strategies,
competitive pricing, and value-added service
bundles to attract and retain Gen Z consumers.
Furthermore, the study indicates that customer
service, brand loyalty, and the influence of digital
services are key drivers of consumer satisfaction
and provider choice. Theoretical and practical
implications suggest that future research should
further investigate the role of socio-economic
factors, technological advancements like 5G, and
government regulations in shaping consumer
behaviour in the telecom industry

This chapter synthesises the Islamic Public Value (IPV) project's contribution to the research programme on religion and public administration. First, it discusses the overall contribution of the IPV project, emphasising its gap-filling role of uncovering a range of Islamic Indigenous Cooperative Institutions, which provide public governance in various forms. Second, by presenting the 18 themes of a comprehensive research programme on religion and public administration, it maps how the 14 case studies presented in this book contribute to the understanding of these themes. In so doing, the chapter showcases the significant contribution that the IPV project provides to advance knowledge and understanding in this field. Finally, the chapter concludes by proposing an ambitious research agenda having a comparative and integrative thrust and aiming at the combined analysis of indigenous (Islamic and others) institutions and Western institutions, which hinges around a constructive alliance between Reason and Faith for deepening our understanding of public governance institutions which are based (also) in Faith through the application of a critical reason aware of its limits.

The Australian Centre of Excellence for Local Government (ACELG) at UTS has published a background paper about understanding and promoting public value creation within Australian local government. The paper provides a definition of public value and public value creation from key literature, and links this with current practice within the sector. The Public Value project is a partnership between the Local Government Business Excellence Network (LGBEN) and ACELG and explores how councils create public value in a broad sense – or ‘the common good’ – and deliver this value specifically through planning and managing and delivering a wide range of services, programs and projects. A final phase of the project will provide examples of public value so frameworks and tools can be developed for councils looking at undertaking continual improvement initiatives.

The use of information technology cannot be escaped from everyday life in society. In the context of improving the public sector, the government is required to improve performance, responsibility, and public trust and focus more on providing better services by revitalizing public administration by increasing transparency and prioritizing service quality. The Bureau of Personnel uses the "SIMPEG" application in the form of digitizing the public sector which is considered an extraordinary opportunity to create public value. This research is focused on the approach of the SIMPEG pre and post-mobile SSO. The method adopted by this study was mixed methods. The implementation of SIMPEG mobile SSO at the Ministry of Home Affairs has fulfilled the three aspects of the public values stated by Moore, namely legitimacy and support, operational capabilities, and public value. However, based on the findings within the field, some things are still not appropriate. For example, there is still the use of paper-based administration, so that the mobile SSO service has not been optimized. Based on the dimensions of system quality, information quality, and service quality, SIMPEG based on web-based are categorized as quite sustainable, whereas after using SIMPEG mobile SSO application was classified as very sustainable. When viewed from the results of stress and RSQ values, it can be said that the results of the MDS in this study describe a good model and can represent the problems being discussed and conclude that only SIMPEG mobile SSO application is recommended for sustainability.

Increasingly Dutch water authorities are considering to make their public (water) assets available for private initiatives to create more public value. However, developing multifunctional public water works asks for other ways of asset management. In this article we present a fourfold typology of styles of public asset management. We analyse – with help of an in-depth qualitative case comparison - four attempts to create public value, by using public water works for the production of sustainable energy. In particular we analyse which asset management strategy is used in these four cases and its effectiveness: how does this strategy evolve, to what extent does this strategy support private initiatives for multifunctional use of public water works and how does this ultimately result in value creation through such a broadened, multifunctional use? We conclude our paper with a couple of insights about the conditions under which the various asset management styles are both suitable and e...

Governments are increasingly challenged by self-organizing community initiatives that seek to contribute to or even take the lead in public value creation. The reason for citizen-led instead of government-led public value creation is part of two larger governance trends. The first is the increased specialized, mission-oriented approach to large social challenges by government agencies. The second trend is the increased emphasis on accountability, productivity, and efficiency, following the New Public Management philosophy. As a response to these trends, community initiatives challenge the usual mechanisms, principles, and practices of government agencies. These initiatives are characterized by more integrated and inclusive approaches for dealing with societal problems. In turn, government agencies struggle with the way they can organize productive responses to the initiatives communities take in creating public value. In this study, we explore the rationales behind processes of publ...

Hopelessness is highly prevalent in clinical populations and plays an important part in explaining and predicting a range of mental health conditions. An adequate conceptualisation of hopelessness is crucial to identify and potentially target hopelessness in clinical practice. Therefore, the aim of this study was to investigate the structure of hopelessness in a clinical sample using network analysis. The network analysis showed that having a dark-future was the most important aspect of hopelessness, while lack of faith-in-the-future was the least important aspect of hopelessness. Connections were found between the lack of hope-and-enthusiasm and having a dark-future, lack of hope-and-enthusiasm and things not-working-out, and giving-up-on-wanting and not-trying. The results indicate that expectations about the future, as well as associated feelings and motivational changes, are important in the network structure of hopelessness. This offers new perspectives for research, as well as for clinical practice.

Budget transparency-the open disclosure of government financial informationis increasingly recognized as essential to democratic governance and legitimacy. Empirical research indicates that jurisdictions with well-implemented transparency measures often experience notable improvements in public trust. For example, studies have shown that regions with robust fiscal disclosure can see trust levels improve by 10% to 20% over multi-year periods. Cross-national surveys further suggest that nations scoring highly on open budget initiatives tend to exhibit elevated levels of citizen engagement and satisfaction with government performance. Theoretically, greater transparency helps reduce information asymmetry between public officials and citizens, thereby enhancing accountability as posited by both the principal-agent framework and broader accountability theories. However, the positive impact of budget transparency on public trust is contingent on contextual factors such as institutional capacity, media freedom, and citizen fiscal literacy. This article synthesizes theoretical frameworks, empirical findings, and policy analyses to explore how enhanced budget transparency can foster public trust, and it provides evidence-based recommendations for strengthening democratic accountability in diverse governance settings.

This paper explores the concept of public value in the context of digital transformation in Kazakhstan's public administration. It investigates the creation of public value and assesses the outcomes of government digitalization efforts. The study employs a qualitative research methodology, including citizen questionnaires and the analysis of relevant documents. The aim is to not only understand public value creation but also identify the specific dimensions of value in Kazakhstan's case, filling a gap in the empirical research on public value in Central Asian countries' digital transformation initiatives.

Incongruencia entre lo que se informa mediáticamente y la realidad que viven los hacedores y sostenedores del arte del teatro. Luego, falta mucho por conciliar una política cultural que busque potenciar a sus artistas y creadores y productores de bienes culturales.

Governments are creating and maintaining increasing amounts of data, and, recently, releasing data as open government data. As the amount of data available increases, so to should the exploitation of this data. However, this potential currently seems to be unexploited. Since exploiting open government data has the potential to create new public value, the absence of this exploitation is something that should be explored. It is therefore timely to investigate how the potential of existing datasets could be unleashed to provide services that create public value. For this purpose, we conducted a literature study and an empirical survey of the relevant drivers, barriers and gaps. Based on the results, we propose a framework that addresses some of the key challenges and puts forward an agile co-production process to support effective data-driven service creation. The proposed framework incorporates elements from agile development, lean startups, co-creation, and open government data literature and aims to increase our understanding on how open government data may be able to drive public service cocreation.