Academia.eduAcademia.edu

Integrated Services

description3,148 papers
group644 followers
lightbulbAbout this topic
Integrated Services refers to a network architecture that combines multiple types of data traffic, such as voice, video, and data, into a single communication framework. It aims to provide quality of service (QoS) guarantees by managing bandwidth and prioritizing traffic to ensure efficient and reliable transmission across diverse applications.
lightbulbAbout this topic
Integrated Services refers to a network architecture that combines multiple types of data traffic, such as voice, video, and data, into a single communication framework. It aims to provide quality of service (QoS) guarantees by managing bandwidth and prioritizing traffic to ensure efficient and reliable transmission across diverse applications.

Key research themes

1. How does customer integration influence the implementation and value creation in integrated service provision?

This theme explores the role of customer participation and resource integration in the co-creation of value in service delivery. It examines frameworks that differentiate stages of service provision, focusing on how customer engagement transforms service implementation from mere provision to collaborative value creation. Understanding this dynamic is crucial as it shifts marketing and service design paradigms from product-oriented perspectives to service-dominant logic, emphasizing the autonomy and resource contributions of customers.

Key finding: The paper proposes the FTU (Facilities, Transformation, Usage) framework that identifies three distinct stages of service provision with differing resource origins (company or customer) and value creation processes. It... Read more

2. What are the principles and challenges of applying modularity and architecture design to integrated service offerings?

This theme investigates how modularity concepts, historically rooted in product design, are adapted to the complex, heterogeneous nature of services. It addresses service decomposition, modular design logics, and architectural frameworks that enable customization, personalization, and cost optimization in service delivery. The research highlights difficulties in standardizing service modules while balancing customization and operational efficiency, an issue increasingly critical for service-oriented businesses aiming to meet diverse customer needs effectively.

Key finding: The study synthesizes existing literature to conceptualize service modularity, emphasizing challenges like heterogeneity and customer input dependencies that differentiate services from products. It proposes a multi-level... Read more
Key finding: This empirical analysis categorizes six decomposition logics used in service modularity and links them with modularization aims and service routineness, especially in professional services like healthcare. It highlights the... Read more

3. How do new service development practices differ across diverse types of integrated services?

This theme focuses on the heterogeneity of service types and how new service development (NSD) methodologies and success factors vary accordingly. By developing an empirically-derived service typology, it assesses resources, practices, and organizational considerations critical for NSD in different service contexts such as technology-, contact-, knowledge-, and routine-intensive services. This nuanced understanding aids academics and practitioners in tailoring innovation and development approaches to fit specific service operational characteristics.

Key finding: Using data from 1,333 NSD projects across seven countries, the study identifies four distinct service types and demonstrates how NSD resources, practices, methods, and outcomes differ among them. It empirically refines... Read more
Key finding: This reflective review traces the evolution of NSD research, noting the shift from qualitative explorations to quantitative success factor analyses. It stresses that NSD remains underdeveloped compared to product innovation,... Read more
Key finding: The paper delineates the transition in product-oriented companies towards integrating services, reflecting the servitization phenomenon. It highlights conceptualizations such as hybrid offerings and solution providers,... Read more

All papers in Integrated Services

1 RESUMEN La Calidad de Servicio (QoS), vista como un factor que debe ser inherente a la red, fue la respuesta a las nuevas exigencias que se derivaron de tal crecimiento. Actualmente, BestEffort, asignando cierto ancho de banda a todos... more
Sensing is a recent research trend that aims at providing widespread computing and sensing capabilities to enable the creation of smart environments that can sense, process, and act by considering input coming from both people and... more
This essay explores Steve Jobs’s true genius: the ability to engineer narrative as meticulously as hardware. Rather than focusing on the familiar “reality distortion field,” it shows how Jobs used ruthless simplification and storytelling... more
This paper gives a self contained description of classical IP internet protocol and ARP address resolution protocol o ver ATM asynchronous transfer mode and describes a model facilitating the implementation of the switched virtual circuit... more
Background: Responding to and caring for women who experience mental health problems during the perinatal period, from pregnancy up to one year after birth, is complex and requires a multidisciplinary response. Family physicians are... more
The growth of service-learning in higher education is related to the way it both helps students achieve personal and academic goals and serves broader institutional goals of civic engagement for students and outreach to communities... more
As part of a national, multi-site treatment outcome study, an instrument was designed to assess consumers_ perceptions of key services integrating trauma, mental health, and substance abuse issues, the Consumer Perceptions of Care (CPC).... more
This article presents field evaluation results of an IP-based architecture for heterogeneous environments, covering UMTS-like TD-CDMA (Time Division-Code Division Multiple Access) wireless access technology, wireless and wired LANs, that... more
This document specifies an Internet standards track protocol for the Internet community, and requests discussion and suggestions for improvements. Please refer to the current edition of the "Internet Official Protocol Standards" (STD 1)... more
T his document is a review of current research on school-based supports for students and families dealing with emotional and behavioral challenges, focusing on components of "what's working" and how those supports relate to Hawaii's... more
This paper will attempt to deconstruct the belief that eCommerce in its current format is empowering customers. It focuses on five of the most prevalent myths surrounding eCommerce (namely that it: will revolutionise retailing, offers... more
any universities and research sites have years of experience in applying telecommunications to education. More recently, multimedia technology has created several applications to support the educational process. Although within an... more
This paper describes a program designed to help court-ordered, truant, status-offenders in a small Kansas community. The Truancy Diversion Program involves systems-oriented family interventions in the context of a broader community... more
Distributed systems are by now commonplace, yet remain an often difficult area of research. This is partly explained by the many facets of such systems and the inherent difficulty to isolate these facets from each other. In this paper we... more
Real-time Storm Surge Ensemble Modeling in a Grid Environment Lavanya Ramakrishnan1, Brian O. Blanton4, Howard M. Lander1, Richard A. Luettich, Jr.3, Daniel A. Reed1, Steven R. Thorpe2 1 Renaissance Computing Institute, 2MCNC, 3UNC Chapel... more
Scand J Caring Sci; 2011; 25; 435–443 
 Yoga for chronic pain management: a qualitative exploration Objective:  To explore patients’ perceptions of their pain while participating in a weekly yoga program.Methods:  A consecutive... more
Informationsmanagement in Hochschulen ist seit geraumer Zeit auch an den deutschen Universitaten ein intensiv diskutiertes Thema. Insbesondere seit die Deutsche Forschungsgemeinschaft eine Forderinitiative fur Leistungszentren fur... more
We study the role of pricing policies in multiple service class networks. We first argue that some f o r m of serviceclass sensitive pricing is required for any multiclass service discipline' t o attain the desired level of performance.... more
This paper considers the support of real-time applications in an Integrated Services Packet Network (ISPN). We first review the characteristics of real-time applications. We observe that, contrary to the popular view that real-time... more
Canada has long been criticized for its patchwork of childcare policies and programmes. In this context, parents who work nonstandard hours face additional challenges finding, affording, and maintaining stable childcare. Drawing on a... more
An integrated service internet running real-time and multimedia applications is rapidly becoming a reality. Meanwhile, ATM technology is appearing in the marketplace. It is an important problem to integrate ATM networks into this... more
This text gives an overview of the work of the author and his working group telos over the past 20 years and sketches the main focus of this work, i.e., creating technologies for distributed scientific resources and their intelligent... more
Integrating multiple services into a single network is becoming increasingly common in today's telecommunications industry. Driven by the emergence of new applications, many of these services will be offered with guaranteed quality of... more
Ageing societies face tough challenges namely in terms of the pressure on their healthcare and social security systems, which makes it urgent to find new models to accommodate current demographic trends. A possible answer to this... more
Community clouds are formed when a cloud infrastructure is created to support the needs of multiple, independent service consumers that have shared concerns. Such infrastructures may allow member organizations to share resources on an... more
Community clouds are formed when a cloud infrastructure is created to support the needs of multiple, independent service consumers that have shared concerns. Such infrastructures may allow member organizations to share resources on an... more
The MonALISA (Monitoring Agents in a Large Integrated Services Architecture) framework provides a set of distributed services for monitoring, control, management and global optimization for large scale distributed systems. It is based on... more
The IETF’s IP Performance Metrics (IIPM) group looks in to the definition of a Two-Way Active Measurement Protocol (TWAMP), defined in RFC 5357. This protocol can be considered as defining a flexible method for measuring round-trip IP... more
-Increase in life expectancy and the prevalence of chronic diseases, need long term management -Technological development -allowed the relationship between patients' and healthcare professionals' to become more interactive. Professionals... more
Campus Quality of Service (QoS) concerns the transformation of current campuses internets into systems that can offer one or more levels of QoS. Choosing the "best" QoS will require making decisions about the relative costs of... more
Sequence Stratigraphy and Reservoir Evolution in the Hunton Group, Anadarko Basin The Late Ordovician-Devonian-age Hunton Group is a major oil and gas reservoir in the Anadarko Basin. The Hunton carbonates were deposited on a gentle ramp... more
Hoy en día existe una gran necesidad de mejorar la calidad de servicio (QoS) ofrecida en redes móviles Ad Hoc (Mobile Ad-Hoc Networks -MANET-) que actualmente sólo ofrecen servicio best effort. Esto posee gran impacto en las aplicaciones... more
Background: Homeless populations with concurrent mental illness have a complex array of service needs that are often addressed in a haphazard or uncoordinated manner. Information is lacking about the effectiveness of programs and public... more
This article examines the construction of diverse identities in contemporary Malaysian literature. Using one literary text, “Neighbours” by Karim Raslan (1996), the analysis shows that the characters, particularly the ancillary male... more
The main barriers to the level of electronic data interchange required to seamlessly integrate services offered by legacy systems in an Internet environment are the need for applications to share a common data definition and the... more
We present an approach to the admission control and resource allocation problem in connection-oriented networks that offer multiple services to users. users' preferences are summarized by means of their utility functions, and each... more
This paper explores the constituents of and challenges related to the innovation of technology-based services in the long-term homecare sector. Methods: This research used purposeful extreme case sampling, a mixed methods approach to... more
A personal account is given about counseling people of color in light of the fact that training and information about multicultural counseling was not part of counselor education programs 20 years ago. Recent attendance at a graduate... more
From a Venn diagram perspective, there are seven possible venues to consider when one looks at possible mixtures of services, integration and adaptation. Individually, we can have 1) a services system domain, 2) a spatially integrated... more
From a Venn diagram perspective, there are seven possible venues to consider when one looks at possible mixtures of services, integration and adaptation. Individually, we can have 1) a services system domain, 2) a spatially integrated... more
Download research papers for free!