Emotional intelligence and stress

AN EXAMINATION IN A FOR-PROFIT ORGANIZATION by RICHARD LEWIS NABRING (Under the Direction of J. Kevin Barge) ABSTRACT Current theory and research fails to articulate and explain fully the simultaneous oppressive and liberating aspects of emotional labor. Originally conceptualized by Hochschild (1983), employees experience emotional labor when their organization dictates how they are to feel and express emotions in return for a wage. While the original conceptualization recognized emotional labor could be either oppressive or liberating, it did not theorize emotional labor as having simultaneous oppressive and liberating qualities. This study investigates the antecedent conditions, display rules, management strategies and consequences of emotional labor in a hotel by utilizing a qualitatively driven interview method that solicited recalled conversational episodes. Results show that antecedent conditions and display rules created controlled employees who managed episodes by suppressin...

Given the significance of emotional labor (EL) for hospitality service firms, it is highly valuable to examine the contextual factors that affect the EL strategy undertaken by hospitality employees. Utilizing a qualitative research method, this exploratory study reveals four situational and organizational factors that affect employees' type of EL strategy: (1) the manager-employee relationship; (2) the job's physical demands (3) the quality of EL training; and (4) the frequency, duration and repetition of guest-employee encounters. The findings provide interesting theoretical insights and useful practical implications with regard to the means to establish a suitable work environment that encourages hospitality employees to perform genuine or deep acting while minimizing incidents of surface acting. While the study was conducted in Israel and its conclusions should be generalized with caution, it sheds light on (contextual) aspects of EL that receive little attention in the literature.

This article discusses the cross-cultural validation of the Emotional Skills and Competence Questionnaire (ESCQ), which consists of 45 items divided into three subscales-(i) perceiving and understanding emotion (PU), (ii) expressing and labelling emotion (EL), and (iii) managing and regulating emotion (MR)-and is classified as a "trait emotional intelligence" or "perceived emotional intelligence" measure. Originally, it was developed in Croatian settings using a theoretical framework from the emotional intelligence model (Mayer & Salovey, 1997), but it has already been translated into English and presented in 2001 at the 7 th European Congress of Psychology in London. The psychometric qualities and the relations of ESCQ with several relevant constructs in Croatian, Portuguese, Finnish, Swedish, Slovene, Spanish, and Japanese contexts are here presented, using target samples of mainly high school and university students, as well as older subjects (workers and supervisors), highlighting construct, convergent, divergent and concurrent validity. However, the Cronbach alpha of the MR scale needs improvement, stressing the need to further pursue the validity studies of the ESCQ.

The main objective of this study was to examine emotion regulation strategies adopted and practiced in hotel organizations. The study emphasized emotion regulation as a management strategy towards achievement of quality service. In order to achieve above main objective, six specific objectives were examined. Data were gathered by the use of structured rating scale designed in Likert format, and interviews. Data analysis was conducted using SPSS 17.0 software. Formulated hypotheses were tested using analysis of variance (ANOVA), Z-test and t-test for tests of significance. Analysis revealed that in the 1 to 3-star hotels, managements have not explicitly made emotional labour a criterion in selection, training and performance appraisal of service employees. The extent to which hotel organizations apply job autonomy and giving emotional support to service employees as emotion management strategies is low. In majority of the hotels, emotional display rules were used rigidly. Customer service employees of different grades of hotel perceive and perform emotional labour differently. It was observed that in all the variables studied, 5-star hotels were rated better than the others. Based on the above and other findings, it was concluded that emotional labour has not been incorporated into their human resources management systems; which implies poor management of service employees' emotions. The implication of above findings is that service quality may not be of superior standard. It is therefore, recommended that management of emotional labour should be made a corporate priority to reflect the crucial role emotional labour plays during service encounters.

This research seeks to evaluate an individual’s preference for more adaptive decision making strategies to address daily routine situations after practicing Emotional Intelligence (EI) self-awareness techniques.  Therefore, this study examines the relationship of individual’s personality, EI, and decision making styles (DM) as a predictor for selecting adaptive decision making that yields higher satisfaction outcomes.  A large body of research supports that when EI knowledge is integrated during cognitive appraisal it yields better DM styles.  An exploratory study investigates (n=95) students with no EI training versus students with EI training.  Students with higher EI self-awareness skills use more adaptive DM styles regardless of situation or time pressures.  Individuals that practice higher EI self-awareness interpret broader contextual meaning for a given situation that retrieves expanded choices during cognitive appraisal processing that may offer improved outcomes toward a desired goal.  A high (80%) African-American sampling of students offers potential cultural/gender factors that may influence DM strategies. Extroversion was significantly higher in males versus female respondents.  Prior research results were replicated in the study identifying distinct personality scales as predictors of DM styles.

Due to global competitions the corporate Indian business organizations are striving to cope up with their global rivals. It's a continuous process of sustaining. For this, in every part of the organizations , continuous monitoring and up gradation are required The Corporate Employees are the live wire of any business organization, so to increase their productivity and hence to maintain their wellness , the Employers are taking different scientific measures.

This study deals with the Employees' stress handling measures taken by the Indian Corporate Employers of different fields  and to to sketch whether these measures are adequate. This study and interpretation are based on two survey reports by two different very well reputed organizations.

Given the significance of emotional labor (EL) for hospitality service firms, it is highly valuable to examine the contextual factors that affect the EL strategy undertaken by hospitality employees. Utilizing a qualitative research method, this exploratory study reveals four situational and organizational factors that affect employees' type of EL strategy: (1) the manager-employee relationship; (2) the job's physical demands (3) the quality of EL training; and (4) the frequency, duration and repetition of guest-employee encounters. The findings provide interesting theoretical insights and useful practical implications with regard to the means to establish a suitable work environment that encourages hospitality employees to perform genuine or deep acting while minimizing incidents of surface acting. While the study was conducted in Israel and its conclusions should be generalized with caution, it sheds light on (contextual) aspects of EL that receive little attention in the literature.

Problem Statement: Mobbing is one the serious problems at work, such as the universities work environments. Preventing mobbing in these environments where most of the people are highly  intellectual is not easy. Research Questions: In this study, what are the effects of self efficacy and emotional  intelligence on preventing mobbing at university environments is critically analysed, and  what kind of prevention methodology is  needed is overviewed.

Boğaziçi Üniversitesi, Barış Eğitimi Uygulama ve Araştırma Merkezi ile Doğan Gazetecilik tarafından ''Baba Beni Okula Gönder'' Projesi kapsamında, kız öğrenci yurtlarında çalışan görevlilerin ihtiyaçları ve yurtlar hakkında görüş ve önerilerin belirlenmesi için ihtiyaç analizi çalışmaları yapılmıştır. Bunun yanında Yurt Ortamı Ölçeği (Moos,19, Kerimol-Orçan19) ve Duygusal Zeka Ölçeği (Coleman, Bar-On) kullanılarak katılımcıların yurtlarla ilgili ölçek çerçevesinde algıları ve bireysel yaklaşımları ele alınmıştır. Yurt müdürleri ve belletmenlerin maddi manevi ihtiyaçlarını hem kendileri hem de kız öğrenciler açısından saptamak için odak grup çalışması (4 grup)  ve de ölçekler kullanılmıştır.
    Çeşitli illerde yaptırılan toplam 32 adet kız öğrenci yurdunda bölgesel olarak farklılıklar görünmesine rağmen koşullar genellikle birbirine benzemektedir. Kız öğrenci yurtlarında kalan kız çocuklarının çoğunlukla ilgi alanlarını geliştirebilecekleri veya sosyalleşebilecekleri alanların ve olanakların kısıtlı olması, yurttan sorumlu müdür yardımcısı ve belletmen öğretmenlerin çocuklara karşı ilgisi, iş yapabilme becerisi çocukların koşullarını etkilemekte ve gelişimlerini destekleyici yaşam alanı oluşturma ihtiyacını artırmaktadır.
    Bu raporun amacı, yurt görevlileri ve öğrencilerin ihtiyaçlarının belirlenmesinden sonra geliştirilecek faaliyet modellerinin hazırlanması için daha sistemli bir alt yapı oluşturulmasıdır. Kız öğrencilerin okul-yurt arasında geçen yaşamlarında evleri sayılabilecek yurtlarının daha yaşanabilir olması, ilgi alanlarını geliştirebilecekleri, sosyalleşebilecekleri ve aynı zamanda yurt görevlilerinin de benimseyip yürütebileceği daha iyi bir yaşam alanı oluşturmak için önemli bir bilgi kaynaği oluşturmaktadır.