Key research themes
1. How can multimodal and machine learning approaches enhance emotion classification in speech and text-based Contact Center applications?
This research theme investigates the application of machine learning algorithms for recognizing and classifying emotions specifically within Contact Center environments where communication predominantly occurs via voice and text channels. Understanding emotions in such settings is critical, as emotions influence customer intentions and interactions, but traditional emotion datasets and models often lack domain-specific considerations. This area focuses on leveraging multimodal data (voice, text) and machine learning techniques to accurately detect emotions such as anger, fear, happiness, sadness, and neutrality to improve virtual assistants and communication efficiency.
2. What are the most informative speech features and feature selection strategies for improving accuracy in speech emotion recognition?
This theme centers around identifying and selecting the most informative acoustic and prosodic speech features that contribute to accurate emotion classification. Given the complex, multidimensional nature of emotions and variability in speaker expression, optimized feature extraction and selection are essential. Research within this theme evaluates various feature subsets such as pitch, energy, MFCCs, spectral moments, voice quality, and envelope features, as well as statistical methods for ranking them. The goal is to reduce dimensionality without losing discriminative information to enhance classification robustness.
3. How can EEG and physiological signal analysis be used to classify emotions, and what are the current challenges in EEG emotion recognition?
This research area examines the use of EEG and other physiological signals to detect and classify human emotions such as valence and arousal states. EEG offers valuable insight into brain dynamics linked to emotions but faces significant challenges like data quality variability, generalizability across devices and subjects, and the complexity of emotion models. This theme also covers feature extraction techniques (FFT vs DWT), classification approaches (SVM, KNN), and the gap between laboratory and real-life emotion elicitation conditions.