Key research themes
1. How can Robotic Process Automation (RPA) projects be effectively implemented and selected for maximizing business process automation impact?
This theme investigates methodologies, frameworks, and decision-making models to guide organizations in selecting appropriate business processes for RPA implementation and ensuring RPA project success. The focus is on the lightweight, user-interface-driven nature of RPA and challenges such as high failure rates, process suitability assessment, and systematic project implementation approaches. Solutions combine meta-analyses of project reports with expert validation and formal multi-criteria decision-making techniques to improve automation yield and ROI.
2. What role does Artificial Intelligence (AI) and Machine Learning (ML) play in advancing process automation within Enterprise Resource Planning (ERP) systems?
This research theme focuses on integrating AI and ML technologies into ERP platforms like SAP and Oracle Cloud to enhance process automation, predictive analytics, and decision-making capabilities. It addresses how intelligent automation extends traditional rule-based systems by enabling adaptive, data-driven process optimization. The theme explores frameworks, methods, and case studies highlighting the fusion of AI/ML with ERP systems to improve operational efficiency, forecast accuracy, anomaly detection, and customer-centric services.
3. How can workflow and process management technologies be enhanced through declarative modeling, interactive discovery, and flexible automation for improved organizational processes?
This theme explores advanced methodological approaches for modeling, discovering, and automating business processes. It focuses on declarative process modeling (e.g., Declare language) addressing process flexibility and correctness, interactive process discovery tools that integrate domain knowledge into model construction, and workflow management systems for coordinating intra- and inter-organizational activities. The research addresses challenges in readability, model comparison, user involvement, and workflow efficiency, contributing to better process understanding, maintenance, and automation.