Online services

This study examines how two dimensions of information quality-timeliness and usefulness-influence customer loyalty in China's e-commerce apparel industry, with customer trust as a mediating variable. Using data from 500 online consumers in Chongqing, the research applies Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the hypothesized relationships. The results indicate that information timeliness has a direct and significant impact on customer loyalty, whereas information usefulness promotes loyalty indirectly through enhanced trust. Trust is identified as the critical mediator, reinforcing its central role in digital relationship building. This study is among the first to conceptualize and empirically test the distinct effects of timeliness and usefulness within this context, offering new theoretical insights into their differential mechanisms. The findings not only bridge a gap in the literature on Chinese e-commerce but also offer actionable guidance for improving information management practices. Broader implications are discussed for other information-driven sectors, including online education and financial services.

Recent advancements in technology have led to profusion of personal computing devices, such as smart phone, tablet, watch, glasses, and many more. This has contributed to the realization of a digital world where important daily tasks can be performed over the Internet from any place and at any time and using any device. At the same time, advances in pervasive computing technologies have brought to fruition the concept of smart spaces that target the automated provision of customized services to the inhabitants effortlessly. User authentication, i.e., a procedure to verify the identity of the user, is essential in the digital world so as to protect the user's personal data stored online (e.g., online bank accounts) and on personal devices (e.g., smart phones) and to also enable customized services in smart spaces (e.g., adjusting room temperature and so on). Recently, traditional authentication mechanisms (e.g., passwords or fingerprints) have been repeatedly shown to be vulnerable to subversion. Researchers thus have proposed numerous new mechanisms to authenticate the users in the aforementioned scenarios. This paper presents an overview of these novel systems, so as to guide the future research efforts in these domains.

Kerja dan Transmigrasi (DPMPTSP-Nakertrans) Kabupaten Soppeng. Penelitian ini bertujuan mengevaluasi pengaruh fasilitas fisik, penampilan petugas, komunikasi, dan kompetensi petugas terhadap kualitas pelayanan. Hasil penelitian menunjukkan bahwa fasilitas fisik yang baik, seperti ruang tunggu yang nyaman dan penggunaan teknologi modern, meningkatkan kenyamanan dan efisiensi pelayanan. Sistem digital mempercepat proses administrasi, mengurangi beban administratif, serta meningkatkan transparansi dan aksesibilitas layanan. Menggunakan pendekatan kualitatif dengan metode studi kasus, penelitian ini mengeksplorasi persepsi masyarakat dan petugas terkait kualitas layanan yang diberikan. Data diperoleh melalui observasi, wawancara dengan informan terpilih, dan dokumentasi. Informan yang dilibatkan meliputi Kepala Dinas,

The Metaverse is a virtual world, an immersive experience, a new human-computer interaction, built upon various advanced technologies. How to protect Metaverse personal information and virtual properties is also facing new challenges, such as new attacks and new expectations of user experiences. While traditional methods (e.g., those employed in smartphone authentication) generally pass the basic design considerations, they are repeatedly reported to be either unsafe or inconvenient in the Metaverse. In this paper, we address this discrepancy by introducing CAN: a new design consideration especially for the Metaverse. Specifically, we focus on the legacy and novel biometric authentication systems and evaluate them thoroughly with basic and CAN considerations. We also propose an earbased method as one example of CAN systems. To conclude, a continuous, active and non-intrusive biometric system is suggested for Metaverse authentication for its capability in continuous sessions, against imposters, and immersive experience.

Giriş Kütüphanecilik, tarih boyunca yaşanan toplumsal değişimlerden en çok etkilenen meslekler arasındadır. Özellikle medya ve iletişim teknolojilerinde yaşanan gelişmeler kütüphanecilik mesleğinde de büyük değişimlere yol açmıştır. Artık kütüphaneler hizmetlerini fiziksel duvarlarının ötesine taşımış, kütüphaneci-kullanıcı iletişimi ve etkileşimi ön plana çıkmıştır (Quadri ve Idowu, 2016). Kütüphanecilerin esas sorumluluğunun bilgi kaynaklarına yönelik değil de kütüphane kullanıcılarına yönelik olduğunu savunan Yılmaz (2002) bu görüşünü "kütüphaneciler, bilgisayarlara ve bilgi kaynaklarına değil, bilgi arayanlara hizmet eder" şeklinde açıklamaktadır. Halkla ilişkiler kavramı, Uluslararası Halkla İlişkiler Birliği (IPRA-International Public Relations Association) tarafından "güvenilir ve etik iletişim yöntemleri aracılığıyla bilgilerin sağlanmasına dayalı olarak kuruluşlar ve kamu arasında ilişkiler ve çıkarlar oluşturmakla görevli bir karar verme yönetimi uygulamasıdır. " olarak tanımlanmaktadır. Tanımdan yola çıkarak bir kurum olarak kütüphanelerin kullanıcıları ile kurduğu iletişimi, "kütüphanelerde halkla ilişkiler uygulamaları" çerçevesinde değerlendirmek mümkündür. İyi bir şekilde yönetilen halkla ilişkiler uygulamaları, kütüphanenin gelişimini önemli ölçüde hızlandırabilir, kullanıcıların farkındalığını artırabilir ve hızlı büyümeyi desteklemeye yardımcı olabilir (Israel, 2012). Özellikle de kullanıcılarının devamlı bilgi arayışında olduğu ve en doğru bilgiye en hızlı şekilde ulaşmanın amaçlandığı akademik kütüphanelerde, halkla ilişkilerin değeri oldukça yüksektir. Bu çalışmanın amacı, Bezmiâlem Vakıf Üniversitesi (BVU) Kütüphanelerinde gerçekleştirilen çalışmalar örnek alınarak akademik kütüphanelerde halkla ilişkiler uygulamalarını tanıtmak ve bu uygulamaların önemini vurgulamaktır. Bu amaç doğrultusunda BVU Kütüphanelerinde uygulanan halkla ilişkiler faaliyetleri maddeler halinde açıklanmıştır. Bu faaliyetlerin sonucunda gözlemlenen kütüphane hizmetlerinde ve kütüphaneci-kullanıcı iletişiminde yaşanan değişimler aktarılmıştır. Sonuç olarak, gerçekleştirilen faaliyetlerin; BVU Kütüphaneleri ile kütüphane kullanıcısı arasındaki ilişkiyi ve etkileşimi geliştirdiği ortaya konulmuştur.

En organisant ce cinquième colloque dans les villes de Plovdiv et de Gabrovo en Bulgarie, nous proposons d'interroger la création et la créativité, quand celles-ci viennent revisiter l'artisanat. Ce dernier retrouve un vrai regain d'actualité dû à l'intérêt contemporain pour le « faire » et le « surmesure » (Luckman, p xiii, 2015). Avec l'artisanat comme thème, nous avons donc pu prolonger les débats initiés depuis 2014 dans le cadre du Crea2S () en analysant ce qui se joue autour de l'injonction à la créativité quand celle-ci doit aussi respecter une « mémoire à transmettre », dont sont porteurs les artisans. Lors de ce colloque, nous avons appréhendé l'artisanat de façon globale, selon une approche socio-économique appliquée aux transformations actuelles des industries culturelles et créatives. Dès lors, nous avons interrogé les intérêts socio-économiques des différents protagonistes impliqués (Schlesinger, 2007 ; Tremblay, 2008) et les politiques publiques qui accompagnent ces transformations. Il s'agissait d'interroger les nouveaux enjeux, les rapports de force et leurs conséquences sociales, organisationnelles, managériales, communicationnelles liés au renouveau de l'artisanat. Ce fut donc l'occasion de poursuivre les analyses et discussions menées dans le cadre du Crea2S sur les injonctions à la créativité à l'aune du numérique (Montréal, 2014 et Nantes, 2015), le

ACTES du colloque « De l'injonction a la creativite a sa mise en œuvre : quel parallele entre monde de l'art et monde productif ? », 9-10 avril 2015, Maison des Sciences de l'Homme (MSH Ange-Guepin), Nantes Ce colloque s’inscrit dans la suite de celui organise lors 82eme Congres de l’ACFAS, qui s’est tenu a Montreal en mai 20141. Il prolonge notre interrogation quand a la presence de plus en plus forte de l’appel a la creativite dans les discours manageriaux, qu’ils soient prononces pour presenter une strategie, valoriser l’organisation ou accompagner une politique en matiere de ressources humaines.

Our world has changed so much in 42 years. The usage of Internet has gradually become widespread since the use of ARPANET for military purposes in 1969. The invention of the Internet opened new horizons for librarians like everyone else. One of the biggest changes that technological advancements brought to libraries is the increased rate in remote access. Inter-library cooperation has become a must for all libraries aiming to keep user satisfaction at higher levels. This study deals with the types of inter-library cooperation, including a bri­ef history of inter-library cooperation from 1850 up to now together with current practices.

Measures to restrict the dissemination of the COVID-19 virus amongst the older and younger communities in many nations have led to the widespread closing of hospitals, schools, colleges and other educational establishments. According to the Saudi Ministry of Education, health authorities have been recommending "preventive and precautionary" steps to ensure full protection for students and staff. The ministry asked for the approval of virtual schools so that the learners will not mentally fall behind. The outbreak took a lot of hurdles like poverty, unemployment, social pressure and Education deficiencies. After the announcement of University closures, Saudi Arabia is one of the nation where students are worried and going through a phase of learning, where they have no tutor, a lot of course work and only themselves to help them study. No team work, juts digital libraries are making it even worse. Many learning management systems are introducing, but none of them can come e...

This paper presents a comprehensive investigation of modern authentication schemes. We start with the importance of authentication methods and the different authentication processes. Then we present the authentication criteria used and we perform a comparison of authentication methods in terms of universality, uniqueness, collectability, performance, acceptability, and spoofing. Finally, we present multi-factor authentication challenges and security issues and present future directions.

Abstrak Badan Pelayanan Perizinan Terpadu (BPPT) Kabupaten Sidoarjo menciptakan inovasi smart card guna meminimalisir para calo dan lebih memudahkan proses perizinan para pemilik usaha. Tujuan penelitian ini adalah untuk menggambarkan bagaimana inovasi pelayanan publik melalui smart card pada Badan Pelayanan Perizinan Terpadu (BPPT) Kabupaten Sidoarjo. Metode penelitian yang digunakan dalam penelitian ini adalah deskriptif kualitatif. Fokus penelitian ini pada teori atribut inovasi oleh Rogers yaitu: Relative Advantage (Keuntungan Relatif), Compatibility (Kesesuaian), Complexity (Kerumitan), Triability (Kemungkinan dicoba), Observability (Kemudahan diamati). Pada atribut relative advantage diketahui bahwa keuntungan dari adanya inovasi smart card adalah meminimalisir praktek percaloan dan lebih memudahkan para pemohon izin. Pada atribut compatibility menjelaskan bahwa smart card sesuai dengan keinginan masyarakat dalam proses perizinan yang lebih mudah. Atribut complexity menjelaska...

selaku Pembimbing II. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis faktor-faktor teknologi informasi yang terdiri dari Hardware (X 1), Database (X 2) , Network (X 3) , dan People (X 4) terhadap peningkatan kualitas pelayanan publik (Y) PT. POS Indonesia di Kecamatan Tanah Grogot Kabupaten Paser serta untuk mengetahui variabel teknologi informasi mana yang paling berpengaruh. Pengambilan data dilakukan dengan pengumpulan data primer melalui kuisioner, sedangkan metode analisis menggunakan analisis regresi linier berganda. Hasil analisis dengan menggunakan SPSS (Statistical Product and Services Solution) versi 20 menunjukkan bahwa Database secara parsial berpengaruh signifikan terhadap peningkatan kualitas pelayanan publik. Dari hasil koefisien regresi

No part of this book may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval systems, without written permission from the author, except for the use of brief quotations in a book review.

En sociologie, la dématérialisation administrative est souvent approchée comme un mouvement brutal qui engendre des inégalités dans l’accès aux droits. Cet article en explore une autre facette. Basé sur une enquête par entretiens auprès d’internautes plutôt familiarisés aux usages de l’écrit (n=36), il déploie une approche pragmatique qui suit l’expérience de la numérisation des démarches au plus près du maniement des interfaces utilisées pour déposer et recueillir des documents. Nous montrons d’abord que le passage en ligne se fait de manière incrémentale, en suivant l’évolution des dispositifs socio-techniques, selon les parcours de vie administrative des individus, les infrastructures et les ressources domestiques et professionnelles dont ils disposent. Nous montrons ensuite à quel point la numérisation progressive des démarches invite les individus à enquêter de manière itérative sur ce qu’il convient de faire. Nous mettons finalement en lumière que se construit, au cœur de l’exercice ordinaire du travail administratif domestique, une compétence à poursuivre des démarches tout en se méfiant.

Administrasi pembangunan merupakan kunci utama dalam perencanaan dan pelaksanaan pembangunan yang berkelanjutan. Buku ini membahas secara mendalam konsep, teori, serta implementasi administrasi pembangunan dalam berbagai konteks, mulai dari teori modernisasi hingga model pembangunan kolaboratif.

Dengan pendekatan yang sistematis, buku ini menguraikan perbedaan antara administrasi pembangunan dan administrasi negara, perkembangan historisnya, serta tantangan yang dihadapi dalam lingkungan yang dinamis. Selain itu, dibahas pula faktor-faktor yang memengaruhi kemajuan administrasi, peran kebijakan, serta pentingnya pembangunan kelembagaan di Indonesia.

Dilengkapi dengan studi kasus, analisis kebijakan, serta inovasi dalam administrasi pembangunan, buku ini menjadi referensi penting bagi akademisi, praktisi, maupun berbagai kalangan yang tertarik ingin memahami lebih dalam bagaimana administrasi pembangunan dapat mendorong kemajuan bangsa.

Lidia Susanti, 2008, 08230022. Universitas Muhammadiyah Malang, Fakultas Ilmu Sosial dan Ilmu Politik, Jurusan Ilmu Pemerintahan. “Penyelenggaraan Pelayanan Publik Pasca Pembentukan Daerah Otonomi Baru (Studi Tentang Kinerja Pelayanan UMKM (Usaha Mikro, Kecil dan Menengah) Di Kabupaten Empat Lawang, Sumatera Selatan)”, Pembimbing I: Drs. Krishno Hadi; Pembimbing II: Dra. Juli Astutik, M.Si Tujuan pembentukan daerah pada dasarnya dimaksudkan untuk meningkatkan penyelenggaraan pelayanan publik guna mempercepat terwujudnya kesejahteraan masyarakat, dalam hal ini penyelenggaraan pelayanan merupakan upaya negara untuk memenuhi kebutuhan dasar dan hak-hak sipil setiap warga negara atas barang, jasa dan pelayanan administrasi yang disediakan oleh penyelenggara pelayanan publik yaitu instansi pemerintah. Tugas pemerintah adalah memberikan pelayanan publik yang memuaskan masyarakat sesuai dengan prinsip-prinsip Good Governance, dan Standar Pelayanan Minimal (SPM). Di samping itu berdasarka...

Services originally developed as natural concentrations of human activity, reflecting the Christallerian hierarchy of central places. Today, those natural mechanisms are challenged by strong competition from online facilities. More and more services are offered by the internet and this affects the traditional ‘bricks-and-mortar' urban development. In this article, the main research problems of the inter-relatedness of real and virtual environments are defined in the context of urban neighbourhood service centres. The process of conversion from offline services into online ones is treated as a canvas for building a comprehensive research model for studying the development of the contemporary urban services sector in the local scale. Particular research questions and hypotheses are formulated and followed by a set of methods for further empirical research.

Introduction. Digitalization of education and healthcare is an inevitable response to the demands of society. However,
it is associated with the emergence of many risks, and the need for regulation and evaluation of new online practices
is becoming increasingly important. Questions about the quality of online services are becoming more and more
significant, as well as the search for new methods to monitor large amounts of publicly available data about online
interactions with helping professionals.
The purpose of this study is to develop a model for monitoring psychological and educational online services through
automated analysis of user reviews and feedback.
Materials and methods. The sample for the study consisted of a variety of reviews about online psychological and
educational services. A total of 24,351 reviews of psychologists' work and 6,812 reviews of tutors' work were uploaded.
These reviews were ranked in order to identify levels of user satisfaction. We used the following methods to collect and
analyze the data: 1) Automated data parsing to extract relevant feedback using the GraphQL API; 2) The TF-IDF (term
frequency-inverse document frequency) method to identify the most important linguistic markers in the reviews; 3) The
LDA (latent Dirichlet allocation) method for thematic modeling of the reviews.
The results of the study. An empirical study of online reviews of psychological and educational services in accordance
with this model revealed their thematic structure in four main areas: assessment of interaction (19.8%), assessment of
results (26%), organization of professional interaction (20.4%), and assessment of professional skills relevant to clients
(29.1%).The main characteristics that users perceive in psychological online services are: the importance of comfortable
communication (21.9%), inclusiveness (13.9%), and specialist experience (5.9%). Additionally, the ability to structure a
request is also significant (19.8%). The result of evaluating the psychologist's work can be seen in user reviews. Some of
the most common responses include: understanding the problem (18.5%), seeing the issue from a different perspective
(6.7%), and feeling better (11.3%). Assessments of the quality of online education services include accessibility and clarity
of presentation (29.5%), as well as confidence and flexibility in communication (6.1%). Additionally, finding a common
language with students is also important (6.2%).
Conclusion. The analysis of user feedback on educational and psychological online services can help to understand the
directions for the development of work by helping specialists, create a system for monitoring non-specialized assistance,
describe criteria for the training and retraining of specialists, and create educational programs for developing digital
competence among psychologists and educators.

The problem and the aim of the study. Preparing a graduate who can apply acquired knowledge in practice
in new non-standard situations is one of the key tasks facing a digital school teacher. The information
environment of additional education makes it possible to organize didactic interaction with online tools in
a special way, during which its participants receive opportunities to demonstrate creativity and generate
original ideas and solutions. The purpose of the study is to identify the potential of using interactive time
tapes in classes in the additional education system to develop the creative thinking of schoolchildren.
Research methods. The methodology is based on an analysis of the didactic possibilities of additional
education and interactive services for the formation of creative thinking; on clarifying the training program
and ways of organizing activities in the classroom when creating timelines. To develop a timeline, an
online application Timeline JS is used. The experiment involved 60 schoolchildren from the creativity
studios “Word” and “Miniature” (Russian Federation). To assess the maturity of creative thinking, the “Test
of Divergent (Creative) Thinking” technique is used (author – F. Williams, adaptation – E. E. Tunik). For
statistical processing of data, Pearson's χ2
(chi-square) criterion is used.
Results. An important feature of the proposed work system is the integration of timelines into various areas
of the studio activities: social-pedagogical, technical, physical education and sports, etc. Schoolchildren
from the experimental group study according to the following plan: studying ready-made timelines;
analysis of relevant Internet resources; creation of an interactive scale; discussion of the designed timeline;
foresight session to identify options for its possible application. Statistically significant differences were
revealed in the qualitative changes that occurred in the pedagogical system (χ2
= 6.154; p < 0.05).
In conclusion, the possibilities of interactive timelines for the development of creative thinking are
formulated: reusability; retrospective and multimedia presentation, etc. The difficulties that complicate the
use of online services are described: time costs, the need to develop criteria for systematically assessing
the effectiveness of using interactive applications for the appropriate purpose, etc.

Users are the significant component of any library. The identification and fulfillment of their needs and to meet their satisfaction are the objectives any library. Since the role of public libraries in rendering such goals is difficult to deny. This paper mainly focuses on the services provided by Liaquat Memorial library and satisfaction level of these services from user’s perspective. The study focuses to help the librarians, information managers and the management in identifying the potential users of library as well as their information needs. It also help in making it clear how to perform relevant duties and serving the best possible way to satisfy their ultimate users attaining their satisfaction level and by diminishing the unsatisfactory elements of library. The study thus designed a Descriptive Survey and applied random Sampling Technique over 300 users of library. The questionnaire was used as a tool to collect data, where 250 questionnaires were received from respondents...

The results showed that access to licensing services in the Investment Office and the One Stop Services of Pemalang Regency was good. With indicators the use of websites on Electronic Government gets 373 in good category, website navigation system gets 400 in good category, visual design gets 415 in good category, service response gets 390 in good category, website content gets 390 in good category , webiste content gets 412 with good category, and accessibility gets 424 with very good category. From these results also get new findings in accessing licensing services using Electronic Government in the Investment and One-Stop Service Department of Pemalang District that there are still many people who want to get licensing services still do not know about Electronic Government. The people who do not know this are still going directly to the Investment Office and One-Stop Services office and manage the permits manually, the process takes longer because the information input is done by limited service personnel.

This study aims to determine the licensing service in the Pemalang District Investment and One-Stop Service Department by using Electronic Government. Licensing services using Electronic Government in the One-Stop Integrated Investment and Services Office of Pemalang Regency are agencies that pioneered the existence of Electronic Government in Pemalang District. This research uses descriptive research with quantitative approach method. The sampling technique uses Non Probability Sampling using the results data from the questionnaire, where not all population units have the opportunity to be used as research samples. The results showed that access to licensing services in the Investment Office and the One Stop Services of Pemalang Regency was good. With indicators the use of websites on Electronic Government gets 373 in good category, website navigation system gets 400 in good category, visual design gets 415 in good category, service response gets 390 in good category, website conte...

Chapitre 4 de l&#x27;ouvrage Accusé de réception. Le téléspectateur construit par les sciences sociales, Serge Proulx (dir.), Montréal, Presses de l&#x27;Université Laval, 1998. ... L&#x27;usager en chiffres, l&#x27;usager en actes ... CÉCILE MÉADEL École Supérieure des Mines de Paris

This article presents a critical legal analysis of the Nigeria Copyright Act 2022, focusing on its groundbreaking provisions for the protection of digital and online content in Nigeria. The Act represents a significant development in Nigeria's copyright regime, introducing measures to address modern challenges associated with digital content distribution and infringement. Notably, it includes specific safeguards for authors against unauthorized use and distribution of digital materials. Key provisions analyzed include mechanisms for the removal of infringing content, the suspension of accounts of repeat offenders, and protections against the circumvention of technological safeguards. This paper examines these provisions in detail, highlighting their potential anomalies, and strengths in the protection of digital contents in Nigeria.

This study contributes to a better understanding of how people use digital health technologies to manage their health. The research provides better insight into specific features that assist user engagement with digital health technologies, the various stages of users' engagement with a digital health technology, and how different kinds of people (profiles) engage with digital health technologies over time. The findings show that the most convenient platforms to use in reaching people regarding the digital health apps is the use of the internet and televised media. It is easier to use televised media and the internet to bring more awareness about the digital health apps, but it is harder to get into the family and friends’ settings to sensitize them about the digital health apps. There was a mixed reaction from the participants on the impact of lockdown on healthcare needs and public accessibility. The lockdown limited the public accessibility of the hospitals. Most of the people had to switch to using the apps for booking doctors, reminding of medication, staying healthy, tracking calories and exercise etc. This was found important and useful. However, there was a large portion of the participants who had difficulty in using the apps and getting the right health information. The complexity of the apps should be reduced to increase the user experience. The design should consider the contextual and age differences of the users and make it absolutely simple to use.

Pauline Escande-Gauquié (Sorbonne, CLEMI), Audrey Bonjour (AMU, IMSIC) MAÎTRESSES DE CONFÉRENCES EN SCIENCES DE L'INFORMATION ET DE LA COMMUNICATION Le CLEMI, un acteur clé pour l'innovation et la formation des enseignants. L'exemple du projet FRAMER, médias et durabilité à l'école

Chatbots, which provide a smooth and effective channel of contact, have completely changed the way companies engage with their clientele. This study explores the underlying technologies and procedures that underpin chatbot functioning, going deep into their complex workings. The chapter offers a thorough analysis of chatbot functionality and industry effects, ranging from machine learning methods to natural language processing. The abstract delves into the significance of user experience, emphasizing the importance of contextual understanding, personalization, and continuous learning in refining chatbot performance. Moreover, it touches upon challenges such as ethical considerations, biases, and limitations inherent in chatbot technology. In essence, this abstract encapsulates the multifaceted workings of chatbots, elucidating the amalgamation of linguistic processing, artificial intelligence, and machine learning that enables these conversational agents to navigate diverse user inputs and contribute to the evolving landscape of human-computer interaction.

Digital communication between government and citizens is pivotal to e-government. The Danish egovernment initiative Digital Post aims to digitize all communication between government and citizens. We surveyed local government staff about how Digital Post affects the service delivered to citizens. As much as 82% of the 448 respondents considered digital communication with citizens using Digital Post a good idea, yet 47% reported concrete incidents in which they perceived a decrease in service with Digital Post. This result shows the importance of distinguishing between the overall service relationship and the concrete incidents of which the service consists. We discuss interactions between the relationship level and the incident level of Digital Post on the basis of a content analysis of the respondents' incident descriptions.

This study advocates for the integration of artificial intelligence (AI) in the tourism industry. It synthesizes literature to comprehensively examine this concept, emphasizing the importance of tourist satisfaction and industry development. The study pursues two main objectives: elucidating AI's workings and analyzing its application in tourism. Employing a descriptive methodology, it gathers secondary data from diverse sources. The findings highlight the potential benefits of AI implementation in policy, strategy, and operational aspects of tourism. Moreover, it underscores the importance of AI education for stakeholders, including institutions, policymakers, and tour management teams, to leverage cutting-edge technologies effectively.
This paper is an endeavour to shed light on the specific ways AI is utilized within the tourism sector, offering insights that can inform industry practices and academic discourse.
This research contributes to the discourse on AI's role in enhancing tourism experiences and industry efficiency, offering insights for future strategies and implementations.

This paper explores challenges faced by libraries delivering modern library services in 21 st century. In the dynamic milieu of the 21st century, libraries are confronted with multifaceted challenges in the provision of contemporary library services. The advent of digital technologies has revolutionized information consumption patterns, necessitating libraries to integrate digital resources and engage with a tech-savvy audience. This transition, however, presents hurdles related to technology adoption, digital literacy, and the imperative to meet evolving user expectations. Libraries must navigate the delicate balance between traditional print collections and the burgeoning digital sphere while ensuring equitable access for all. Additionally, constrained financial resources further compound these challenges, impacting the acquisition and maintenance of cutting-edge technologies essential for modern library services. The shifting information landscape, propelled by the internet and search engines, mandates libraries to redefine their roles, emphasizing information curation and guiding users through the digital realm. This article comprehensively explores these challenges, illuminating the barriers libraries encounter in delivering relevant, accessible, and user-centric services. By identifying and understanding these obstacles, libraries can strategize and innovate to overcome these hindrances, ultimately ensuring their continued relevance and efficacy in fostering knowledge dissemination and community engagement.

Latar belakang penelitian ini, Kantor Kementerian Agama Kabupaten Bantul adalah salah satu instansi yang mempunyai fungsi sebagai pelayanan publik khususnya dalam urusan agama, kemudian ada budaya kerja yaitu lima nilai budaya kerja yang diharapkan mampu mengoptimalisasi sistem pelayanan. Penelitian ini merupakan jenis penelitian Kualitatif. Teknik yang digunakan observasi, wawancara, dan dokumentasi. Teknik analisis data dilakukan dengan cara transkrip hasil wawancara, melakukan komparasi data observasi dan dokumentasi hasil wawancara, penyajian data, dan menarik kesimpulan. Hasil penelitian menemukan : (1) Sistem Pelayanan Kantor Kementerian Agama Kabupaten Bantul adalah menggunakan sistem PTSP (Pelayanan Terpadu Satu Pintu). Dimana sistem PTSP (Pelayanan Terpadu Satu Pintu) ini merupakan sistem yang pertama kali yang diterapkan di Kantor Kementerian Agama Kabupaten Bantul untuk seluruh wilayah di Daerah Istimewa Yogyakarta. PTSP (Pelayanan Terpadu Satu Pintu). (2) Upaya Optimalis...

The aim of this study was to determine the effect of production factors and the amount of technical, price, and economic efficiency in the production process of home industry hats in Punggul Village. The variables used in this determination are; capital, labor, and raw materials. The components used in this study are several studies that have been carried out in various regions related to technical efficiency, price, and economy. The object of this study is the cap tanga home industry in Desa Punggul and the sample of this study is the same as the population, amounting to 35 business units. The results of this study indicate that the factors of capital production and raw materials affect production while labor does not affect production. Technical efficiency of 0.99 means that the cap home industry is not technically efficient because it is smaller than 1. The efficiency of the price is 1.87 which means that the cap home industry is not yet price-efficient because it is greater than...

Researcher in the fields of business management, marketing and consumer studies have become increasingly interested in psychological ownership, expanding beyond the previous focus on the organizational context and into the online context. This study was designed to verify the outcomes of psychological ownership experienced by an individual in an online environment and to examine how psychological ownership affects an individual's way of thinking. Specifically, we conducted one study that focuses on the behavior of protecting personal information online and analyzes the interaction between level of psychological ownership regarding an online service (high vs. low) and the method of framing the message (gain vs. loss). The results showed that, among users with a high degree of psychological ownership regarding the online service, messages with gain framing were more effective than loss framed ones, whereas, among users with low psychological ownership, loss framed messages were more effective than gain framed ones. The second study took the perspective of user information processing; it was designed to verify that psychological ownership can change an individual's time orientation. With psychological ownership fixed at a consistent level, we evaluated the interaction between time orientation (past-oriented vs. future-oriented) and the method of framing the message (gain vs. loss). We found that, in online services, past-oriented users were more effectively targeted by gain framed messages than by loss framed ones to influence the user's password-changing behavior. Conversely, among future-oriented users, loss framed messages were more effective than gain framed ones in influencing the user's password-changing behavior.

The ideal development of the region requires a substantial fund, in which the funds are in addition to taxes, also obtained through investment. Investment related policies are implemented through Local Regulation no. 1 year 2015. Thus need to do research related to the implementation of local regulations on the level of investment in the city of Malang. The research method used qualitative research, data collecting technique such as observation, interview, and documentation, type and data source include primary data and secondary data. The research instruments include the researcher himself, the interview guide, and the field notes. Sampling technique includes purposive sampling with innforman include DPMPTSP government. Data validity using triangulation technique. Analysis with Reduction, Presentation, and Conclusions. The development of investment flows in the poor city in recent years experienced tidal conditions marked by an increase and decrease in the number of investments. Therefore, the participation of investors and the public is very important in improving the progress of Malang.

En este trabajo se presenta la plataforma ATLAS-marco multilingüe de procesamiento del lenguaje que integra el conjunto común de herramientas lingüísticas para un grupo de lenguas europeas (con menos recursos: búlgaro, croata, griego, polaco y rumano, junto con inglés y alemán como lenguas de referencia). La más avanzada funcionalidad PNL que ofrece la plataforma permite la anotación de textos multilingües en los niveles inferiores (segmentación, morfosintaxis) y a su vez soporta el procesamiento de más alto nivel como la categorización automática, extracción de información, la traducción automática o de resumen. Métodos de anotación más elaborados como la extracción de la entidad nombrada o lematización unitaria de varias palabras también están disponibles. La anotación multinivel de los textos se rige por las cadenas de procesamiento de lenguaje construidas con el estándar de la industria UIMA. Para demostrar las capacidades del marco, se han construido en la parte superior del mismo tres servicios informados lingüísticamente: "i-Publisher" (plataforma de gestión de contenidos basada en la Web), "i-Librarian" (una biblioteca digital de trabajos científicos) y "EUDocLib" (página para la navegación y la búsqueda a través de documentos de EUR-LEX).

This study aims to theoretically investigate artificial intelligence applications in tourism marketing. Artificial intelligence applications that develop depend on technological progress wereinitiated and involved in various business processes. Global companies are focused enhance their efficiency by investingin artificial intelligence technology in various Processes from management to marketing. Marketing that becomesa crucial field is becoming an essential work division that has used artificial intelligence applications. Artificial intelligence that offers options such as personalized product recommendations to purchase attitudes based on prediction is also becoming popular in tourism. In this context,the present study aims to impact artificial intelligence on companies and tourists examining potential artificial intelligence applications in tourism marketing.

IP addresses are considered personal data. In France see Cour d'Appel de Paris, 13ème chamber, section B Arrêt du 27 avril 2007 (http://www.legalis.net/jurisprudence-decision.php3 ?id_article=1954; http://www.legalis.net/jurisprudence-decision.php3?id_article= 1955), and Cyrille S. / Sacem, Sdrm, Cour d'appel de Paris, 12ème chambre, pôle 5 Arrêt du 1er février 2010, where the Paris court found that an IP address on its own cannot identify an individual and therefore its finding and using by a third party cannot breach data protection controls on the processing of personal data, http://www.legalis.net/jurisprudence-decision.php3?id_article=2852) and in Hong Kong (http://www.pcpd.org.hk/english/publications/files/yahoo_e.pdf) IP addresses are not considered personal data. See also Article 29 Data Protection Working Party, Opinion 2/2002 on the use of unique identifiers in telecommunications terminal equipments: the example of IPv6, WP58, 30 May 2002, which considers IP addresses as personal data almost per se excluding very few cases (such as, for example, IP addresses assigned to computers used in cybercafés). This interpretation is based on the fact that ISPs are 'always able to make a link between the user identity and the IP addresses and so may other parties, for instance by making use of available registers of allocated IP addresses or by using other existing technical means'.

Lembang mesakada untuk masyarakat pedalaman kabupaten Pinrang.Penelitian ini menggunakan metode penelitian kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data penelitian dilakukn dengan wawancara dengan teknik Porposive Sampling serta dokumentasi.Teori Collaborative Governance Ansell & Gash yang digunakan dalam penelitian ini berdasarkan tiga variabel .Dinamika Kolaborasi,Tindakan Kolaborasi,Dampak Adaptasi Kolaborasi dalam penelitan ini pihak-pihak yang berkolaborasi memenuhi ketiga Varieabel dinamika Kolaborasi Tindakan Kolaborasi,Dampak Kolaborasi.Hasil Penelitian. Dalam penerapan Collaborative Governance Dalam pengembangan Sistem Sosial Masyarakat dikabupaten pinrang dapat terfasilitasi dengan baik adanya program kerja yayasan Darussalam,Dinas Sosial Kabupaten Pinrang dan pemerintah desa lembang mesakada, menjadi mediator untuk memfasilitasi mayarakatb memperoleh jaminan sosial dan bantuan sosial.Dalam Proses Kolaborasi ini berjalan optimal masing masing pihak bekerja untuk melakukan pengembangan sistem sosial masyarakat didaerah pedalaman kabupaten pinrang.

The rising prevalence of chronic diseases is pressing health systems to introduce reforms. Primary healthcare and multidisciplinary models have been suggested as approaches to deal with this challenge, with new roles for nurses and pharmacists being advocated. More recently, implementing healthcare based on information systems and technologies (e.g. eHealth) has been proposed as a way to improve health services. However, implementing online pharmaceutical services, including their adoption by pharmacists and patients, is still an open research question. In this paper we present ePharmacare, a new online pharmaceutical service implemented using Design Science Research. The Design Science Research Methodology (DSRM) was chosen to implement this online service for chronic diseases management. In the paper, DSRM&#39;s different activities are explained, from the definition of the problem to the evaluation of the artifact. During the design and development activities, surveys, observatio...

The main objective of this article is to distinguish the impact of chatbots technology on customer needs. A systematic literature review was conducted to determine aspects such as: Studies exist of chatbots, type of chatbots, benefits and countries that used this technology. For this, 34 articles were carried out and analysing the documentation. Among the results obtained are the following that chatbots are applied in Information and Communication Technologies , the most use chatbots are textual, as the benefits are that it solves queries or doubts, and the country that is most used is the United States.

The OSS-Based Business Licensing Field Assistance Program is one of the strategies that aims to make it easier for MSME actors to manage business license. This program is carried out with a ball pickup system to each village with the services served focusing on assistance in registering business permits through OSS. In this study, the author used a type of qualitative research with a descriptive method. The analysis in this study uses implementation theory from Charles O. Jones. The research findings show that the implementation of the program has run well but has not been fully optimized. It is seen that there are indicators that are still not met, including the shortcomings of the number of OSS operators, not yet established maximum coordination from stakeholders, socialization that is not optimal, does not have a fixed schedule, and system errors.

Public services become the main face of the government as a bureaucratic organizer, poor public services from the government will get negative views from the public. The Office of Information and Communication of the City of Kediri as one of the government agencies implements the E-Suket (Electronic Certificate) as an innovation that was sparked to answer the problems of public services that exist in the people of the City of Kediri. The method used is descriptive qualitative method, the research subjects were conducted with the Kediri City Community and the

Nesta comunicação apresentam-se algumas operações metodológicas e técnicas que o Município de Ponte de Lima assume no decurso da desmaterialização dos seus processos de informação analógica, que compõem o seu actual Sistema de Informação Municipal Activo e Permanente. No actual contexto da sociedade da informação, tendo em atenção o papel central e fulcral da informação como motor dinâmico do município na disponibilização de produtos e serviços de informação aos seus cidadãos, requer-se uma nova abordagem na produção, gestão, organização, representação, circulação e recuperação da informação, com a adopção dos meios tecnológicos necessários para as transformações que dela decorre. Deste modo, o Sistema de Informação Municipal Activo e Permanente enquadra-se num contexto orgânico-funcional dinâmico, que pode ser estudado e tratado com base numa perspectiva sistémica, à luz do novo paradigma-pós-custodial, informacional e científico-da ciência da informação. O Arquivo Municipal de Ponte de Lima pretende-se afirmar como elemento vital na implementação da modernização administrativa, quer através do estudo do comportamento informacional dos utilizadores, quer através da optimização dos fluxos informacionais, melhorando, deste modo, a prestação de serviços multi-canal (digitais e analógicos), tanto para os utilizadores internos (serviços municipais), como para os utilizadores externos (munícipes). A metodologia exposta nesta comunicação centra-se na apresentação de um caso de estudo, desenvolvido no âmbito do projecto "e-Arquivos", objecto de candidatura ao SAMA financiado pelo QREN, que compreende a desmaterialização dos Processos de Obras Particulares. A desmaterialização destes processos pressupõe a identificação das tipologias documentais, do tipo de processos e dos fluxos de informação, com vista à simplificação e racionalização dos procedimentos existentes e ao reajustamento dos fluxos informacionais, decorrente do comportamento informacional dos vários agentes envolvidos. Estas decisões implícitas ao tratamento da informação terão grandes repercussões no desenvolvimento de uma framework de serviços online a serem disponibilizados pelo município aos seus cidadãos.