Key research themes
1. How do Internet Service Providers (ISPs) affect digital equity and customer retention in varied geographic and economic contexts?
This research area investigates the role ISPs play in shaping digital accessibility and customer loyalty, especially considering disparities such as rural versus urban access and socioeconomic factors. It matters because equitable internet access is critical for participation in education, healthcare, and economic activities, while customer churn directly affects the sustainability of ISPs serving under-connected regions.
2. What are the economic and competitive dynamics shaping ISP service differentiation and infrastructure investments in response to public and private market forces?
This research theme explores how ISPs adjust service quality, pricing, and infrastructure deployment under pressures from competition, impending public network entry, large content providers, and regulatory frameworks. Understanding these dynamics is crucial for policymakers and providers to foster healthy competition while ensuring high-quality internet access.
3. How do ISPs' legal responsibilities and technological requirements intersect with broader social and regulatory challenges?
Focusing on the intersection of legal liability, regulatory compliance, technological implementation, and social impacts, this theme addresses ISPs' roles in copyright enforcement, surveillance, content moderation, and consumer protection. This is crucial for balancing innovation, user rights, and societal norms in an increasingly networked environment.