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Instant messaging apps

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lightbulbAbout this topic
Instant messaging apps are software applications that enable real-time text-based communication between users over the internet. They facilitate the exchange of messages, multimedia content, and often include features such as group chats, voice and video calls, and file sharing, enhancing interpersonal communication in both personal and professional contexts.
lightbulbAbout this topic
Instant messaging apps are software applications that enable real-time text-based communication between users over the internet. They facilitate the exchange of messages, multimedia content, and often include features such as group chats, voice and video calls, and file sharing, enhancing interpersonal communication in both personal and professional contexts.

Key research themes

1. How does instant messaging support and transform educational communication and learning?

This theme explores the integration of instant messaging applications like WhatsApp and Microsoft Teams in educational settings, examining how they facilitate communication between students and teachers, promote learner engagement, and influence academic outcomes. It matters because instant messaging tools are increasingly incorporated as pedagogical aids, providing immediacy, collaborative opportunities, and extended learning beyond classroom hours, but they also present challenges related to accessibility, language appropriateness, and managing boundaries in educational communication.

by Dan Bouhnik and 
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Key finding: Through qualitative interviews with twelve teachers, this study found that WhatsApp is used in classrooms for communicating with students, nurturing social atmosphere, encouraging dialogue, and as a learning platform. The... Read more
Key finding: Analyzing WhatsApp use by 140 undergraduate management students via surveys and content analysis, this study identified five key educational affordances of MIM: interactivity, knowledge sharing, sense of presence,... Read more
Key finding: Using thematic analysis of writing samples and student interaction data, this study shows that extensive use of Microsoft Teams private chat facilitates improved communication skills among Post Foundation students without... Read more
Key finding: This literature review synthesized trends and challenges of WhatsApp use in education, revealing that WhatsApp enhances student-to-student and student-to-teacher communication, fosters collaboration, and supports learning... Read more

2. How do instant messaging application features and cultural factors influence user communication behaviors?

This body of research investigates how specific IM app features (e.g., group chats, message fluidity, history keeping) mediate communication, and how cultural differences affect users' attitudes toward these features and online communication styles. Understanding this interaction is critical for designing culturally sensitive IM applications that align well with users' social norms, privacy concerns, and communication expectations.

Key finding: Using feature content analysis of 24 IM applications and surveying 193 Dutch and Chinese users, this study revealed culturally-influenced differences: Chinese users showed stronger preference for group chats, fluid... Read more
Key finding: This qualitative study revealed that participation in IM groups often leads to negative experiences such as privacy violations, harassment, hurtful behaviors, and gender discrimination, shaped by cultural structures, personal... Read more
Key finding: Surveying synchronous computer-mediated communication platforms, this chapter highlights the pedagogical merits and challenges of SCMC tools for language acquisition. It identifies instant messaging and chat rooms as widely... Read more

3. What are the technological designs and user interface innovations addressing the limitations of instant messaging systems for mobile and group communication?

This theme covers research focused on the technical architecture, design, and interface enhancements of IM applications to optimize real-time communication, address mobile environment constraints, improve message delivery and user awareness, and support richer group interactions. These studies inform developers and HCI researchers on ways to evolve IM systems for usability, scalability, and contextual appropriateness.

Key finding: This paper introduces a mobile instant messaging (MIM) system designed to overcome challenges unique to mobile environments, such as heterogeneous network connectivity, resource constraints, and device diversity. The system... Read more
Key finding: GroupBanter prototype was implemented to enhance serendipitous group conversations by broadcasting ephemeral group chat awareness to users' social networks, acting as implicit invitations to join ongoing discussions. Field... Read more
Key finding: The study critiques traditional chat user interfaces for lacking timing-specific information, leading to difficulties in conversation threading, participant recognition, and interaction speed mismatches. By conceptualizing... Read more
Key finding: This research developed an Android-based instant messaging application using Google Firebase for real-time data synchronization, authentication, and secure communication. The application incorporates features like one-to-one... Read more
Key finding: This thesis presents the design and implementation of a real-time chat application using the MERN stack (MongoDB, Express.js, React.js/AngularJS, Node.js) combined with socket.io for real-time bidirectional communication. Key... Read more

All papers in Instant messaging apps

This paper analyses the effects of interaction via Microsoft Teams private chat on Post Foundation students' writing skills. The current study was conducted at the University of Technology and Applied Sciences, Al Musannah, Oman, during... more
This paper analyses the effects of interaction via Microsoft Teams private chat on Post Foundation students' writing skills. The current study was conducted at the University of Technology and Applied Sciences, Al Musannah, Oman, during... more
This paper analyses the effects of interaction via Microsoft Teams private chat on Post Foundation students' writing skills. The current study was conducted at the University of Technology and Applied Sciences, Al Musannah, Oman, during... more
This paper analyses the effects of interaction via Microsoft Teams private chat on Post Foundation students' writing skills. The current study was conducted at the University of Technology and Applied Sciences, Al Musannah, Oman, during... more
Online social networks can be considered harbingers of modernity and are claimed to encourage individualization in religious practices. Nevertheless, religious minority groups, including reclusive communities, legitimize their use for... more
Online social networks can be considered harbingers of modernity and are claimed to encourage individualization in religious practices. Nevertheless, religious minority groups, including reclusive communities, legitimize their use for... more
Online social networks can be considered harbingers of modernity and are claimed to encourage individualization in religious practices. Nevertheless, religious minority groups, including reclusive communities, legitimize their use for... more
This is the presentation file of my recent research which was presented in the 3rd Asiascape: Digital Asia (DIAS) conference, to be held in Leiden, the Netherlands, on 29 May 2018. In this paper, I am evaluating if a micro public sphere... more
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