Key research themes
1. How does instant messaging support and transform educational communication and learning?
This theme explores the integration of instant messaging applications like WhatsApp and Microsoft Teams in educational settings, examining how they facilitate communication between students and teachers, promote learner engagement, and influence academic outcomes. It matters because instant messaging tools are increasingly incorporated as pedagogical aids, providing immediacy, collaborative opportunities, and extended learning beyond classroom hours, but they also present challenges related to accessibility, language appropriateness, and managing boundaries in educational communication.
2. How do instant messaging application features and cultural factors influence user communication behaviors?
This body of research investigates how specific IM app features (e.g., group chats, message fluidity, history keeping) mediate communication, and how cultural differences affect users' attitudes toward these features and online communication styles. Understanding this interaction is critical for designing culturally sensitive IM applications that align well with users' social norms, privacy concerns, and communication expectations.
3. What are the technological designs and user interface innovations addressing the limitations of instant messaging systems for mobile and group communication?
This theme covers research focused on the technical architecture, design, and interface enhancements of IM applications to optimize real-time communication, address mobile environment constraints, improve message delivery and user awareness, and support richer group interactions. These studies inform developers and HCI researchers on ways to evolve IM systems for usability, scalability, and contextual appropriateness.