Business Process Re-engineering

This paper seeks to signify the implementation of Business process Reengineering (BPR) and then Enterprise Resource Planning (ERP) for the betterment of existing scenario of organizations’ under Healthcare Industry in India , as the market is still at the nascent stage. This paper also explores different critical success factors (CSR) factors in BPR and ERP implementation towards Healthcare Industry. This paper is based upon exploratory research i.e analysing the historical cases dealt with national and International hospitals and Pharmaceuticals, where the BPR and ERP played their significant role in enhancing their overall efficiency. This paper analyses the significance of BPR in increasing the effective use of pre-operating area and equipment, reduces waiting time of patients at Emergency Department and service Work stations and provides better value for purchases. By implementing ERP along with BPR the organization improves the performance of existing business processes, reduce...

The AEC industry traditionally operates on trust based relationships formed on a project-by project basis. Inefficiencies in the AEC industry lead to unreliable project due dates, inability
to meet project budgets, and low customer satisfaction levels. In some cases, businesses involved in the AEC industry have capitalized on ill-defined information to increase margins.
  The paper will discuss these issues in the context of a case study of a large retailer involved in the house reconstruction market. The retailer is attempting to change its business
process, manage their supply chain, and manage their orders that have products and services as projects. The paper will describe the difficulties involved in changing the business process
and data collection and provide insight into issues involved in implementing the objectives of the retailer.
  It can be proven that by a fundamental change in the business process, if all the people involved in the project to openly share information, the inefficiencies in the project can be substantially reduced, if not eliminated. This can lead to on-time intelligent procurement of materials, better on-site coordination of labor and material, an overall increased utilization of labor, and ultimately to reduced project delivery time. But in order to realize this objective, businesses must be willing to share proprietary enterprise data, disparate legacy systems have to be integrated to exchange information in a consistent format, and data essential to the new business model needs to be collected. Finally, the savings realized through such streamlining
has to be shared among all parties to be fair.

Today’s financial institutions face multiple complexities in the business environment—from multi-faceted decision-making, increasing data volumes, need for real time analytics, complex event processing, interfacing with social media, support for mobility and emerging regulatory requirements to rapidly changing customer expectations. The current business processes are unable to address these emerging challenges. They lack agility, process visibility, and real-time decision making capabilities. To overcome these challenges, increase profit and gain competitive advantage insurance company need to re-invent all business process in such a way to improve productivity and reduce cost. The researcher is convinced that for African Alliance Insurance to gain competitive advantage over other players in the market, she needs to do more than just improving productivity and reducing cost; the ultimate destination is to attain operational excellence. This research therefore hope to create and set the destination, document, redesign and communicate the company processes to all staff, ensure the flow of value to the customer is known by all and put process in place to fix it before it collapse.

This paper seeks to signify the implementation of Business process Reengineering (BPR) and then Enterprise Resource Planning (ERP) for the betterment of existing scenario of organizations' under Healthcare Industry in India , as the market is still at the nascent stage. This paper also explores different critical success factors (CSR) factors in BPR and ERP implementation towards Healthcare Industry. This paper is based upon exploratory research i.e analysing the historical cases dealt with national and International hospitals and Pharmaceuticals, where the BPR and ERP played their significant role in enhancing their overall efficiency. This paper analyses the significance of BPR in increasing the effective use of pre-operating area and equipment, reduces waiting time of patients at Emergency Department and service Work stations and provides better value for purchases. By implementing ERP along with BPR the organization improves the performance of existing business processes, reduces receivable days, credit returns and also improves the back -end efficiency. This paper is only restricted to healthcare Industry and its findings are based on the cases analysed. Therefore it is left to the researches to what extent they use them. This paper has not considered the financial aspects involved in implementing BPR and ERP. The analysis may help only for those similar organizations those are under study. This paper provides different ways to reduce patient waiting times, credit returns, improve backend efficiency. This paper also reveals different top ERP solution providers and their clients who got benefited in Indian Context.

Public hospitals in Botswana are faced with many challenges. Amongst them are long queues and long waiting time at the outpatients clinics. Long queues and waiting time are a result of uncoordinated internal processes. In order to address the long queues and patient waiting time, the management of one hospital introduced Business Process Reengineering (BPR). The implementation of BPR resulted in improvement as service level was at about ~87%. The change in top level of the management at the hospital led to regression of some of the gains that the hospital had experienced. The key factors which drive BPR success are top management and coherent understanding of the urgency of the situation.

Recent business development in the light of increased competition has caused many companies to explore new drivers in order to remain competitive. In this context, business process re-engineering is the key to the successful implementation of effective supply chain management which has become a potentially valuable way of securing competitive advantage. This paper presents the characteristics of business re-engineering effort and how business process modeling can be used for these purposes. Effective supply chain management requires a high degree of coordination and information sharing between partners in the supply chain. The main idea was to show through business process modeling how the business process re-engineering of existing process needs to follow the introduction of new information technologies into organizations to improve information sharing. This paper will show that only harmonized implementation of information technology and business process re-engineering will bring to the effective supply chain management and full improvement of companies competitiveness.

Despite the widespread adoption of business process re-engineering (BPR), it has in many cases repeatedly failed to deliver its promised results. The lack of integrated implementation approach to exploiting BPR is seen as one of the important reasons amongst others, behind BPR failures. Yet, a relative void in the literature remains the scarcity of suitable models and frameworks that address the implementation issues surrounding BPR. This motivates the presented study to attempt to provide a``frame of reference'' with which current practices can be re-positioned. A survey was therefore designed to collect data from a sample of organizations in the USA and Europe. The survey assesses the level of importance placed on the essential elements of integrated BPR implementation. In doing so, the study was also able to identify the level of maturity of BPR concepts within organisations. Empirical findings are then discussed in the context of other studies.

The major challenge when integrating information systems in any
domain such as e-Government is the challenge of Interoperability. One can
distinguish between three aspects of Interoperability; technical, semantic, and
organizational. The technical aspect has been widely tackled especially after the
ubiquity of internet technologies. The semantic and organizational aspects deal
with sharing the same understanding (semantics) of exchanged information
among all applications and services, in addition to modeling and re-engineering
governmental processes to facilitate process cooperation that provision seamless
e-government services. In this paper, we present the case of the Palestinian
Interoperability Framework ‘Zinnar’, which is a use case of using ontology in egovernment
(i.e., data and process governance) to tackle the issues of semantic
and organizational interoperability. The followed methodology resulted in a
success story within a very short time and has produced a framework that is
intuitive, elegant, and easy to understand and implement.

Keywords: Interoperability, Data Integration, e-Government, Ontology, Data
Governance, Process Governance, Business Process Modeling.

Purpose -The aim of the research was to develop a model for establishing and maintaining alignment of purpose in business change initiatives. Design/methodology/approach -The research methodology combined a synthesis of the literature across the diverse fields of change leadership, project management, and organisational alignment; and a parallel analysis of two industrial case studies. Findings -From an analysis of the cases, and a synthesis of the literature, a Project Alignment Model was developed. To help industrial project leaders operationalise the model and hence maintain alignment in their projects, the key points from the Project Alignment Model are also presented as a checklist. Practical implications -Managing change is increasingly relevant for all industries and companies, and the rate of change is predicted to increase. Project managers in this environment must have more than just technical delivery skills; they need to be good leaders, capable of influencing strategic direction, and skilled in managing the political dimensions of their projects. The model presented will help these leaders improve their change management capability. Originality/value -The developed model can be useful both as a descriptive model and as a prescriptive model. Used descriptively, the model can help structure the analysis of change projects. As such it could be a useful research instrument. Academics could use the model to analyse change projects and structure their findings in a way that allows ready cross-case comparisons. Such an approach can, by categorisation, lead to a more detailed understanding of the factors affecting project alignment and successful change. Used prescriptively, the model can guide project managers in creating and maintaining project alignment, and in doing so increase their chance of success in implementing change.

a b s t r a c t E-mail is used as the primary tool for business communication and collaboration. This paper presents a novel e-mail interaction mining method to discover and analyze e-mail-driven business processes. An e-mail-driven business process is perceived as a human collaboration process that consists of interactions between people who may each play different roles. The notion of message threads (i.e. sets of e-mail messages that are replies to each other) is used as the fundamental building block to construct the interactions in the e-mail-driven business process. The proposed method adopts an interaction-centric business process modeling language to visualize the discovered email-driven business process. The method identifies message threads from an e-mail archive, and constructs an interaction-centric process model based on the temporal order and similarity of the threads. Process-related information is extracted from e-mail header fields. A software tool, named E-mail Interaction Miner, implements the proposed method. A case study is used to apply and evaluate the method on a set of e-mails collected from a Dutch gas transport company. The evaluation results are discussed. These results comprise business process improvement opportunities for the case organization, and contributions to theory and language development.

The AEC industry traditionally operates on trust based relationships formed on a project-byproject basis. Inefficiencies in the AEC industry lead to unreliable project due dates, inability to meet project budgets, and low customer satisfaction levels. In some cases, businesses involved in the AEC industry have capitalized on ill-defined information to increase margins.

The three volume boxed set of reports ‘The Responsive Organisation: Re-engineering new patterns of work’ (Executive Editor Colin Coulson-Thomas) Policy Publications in association with the University of Luton, comprises a re-engineering methodology manual, 21 case studies, briefings on teleworking, and notes on 101 re-engineering techniques

In the healthcare domain, human collaboration processes (HCPs), which consist of interactions between healthcare workers from different (para)medical disciplines and departments, are of growing importance as healthcare delivery becomes increasingly integrated. Existing workflow-based process modelling tools for healthcare process management, which are the most commonly applied, are not suited for healthcare HCPs mainly due to their focus on the definition of task sequences instead of the graphical description of human interactions.

PurposeThe purpose of this paper is to carry out the business process re‐engineering (BPR) of a surgical ward in a hospital in order to improve the efficiency of the ward.Design/methodology/approachThis work was developed using a case study on a surgical ward. In this type of ward, in which scheduled and unscheduled operations often have to coexist and be managed, ways to minimise patient inconvenience need to be studied. A framework based on event‐driven process chains (EPCs) methodology, the entity‐relationship model and discrete event simulation is presented to define and analyse the current state of a surgical ward and design a future system. The modelling of the processes, activities and sub‐activities, which took up a great amount of ward resources, allowed a what‐if analysis to be developed which simulates various scenarios and assesses their performance.FindingsUsing Delphi methodology, it was possible to identify a number of areas for improvement: number of operating sessio...

This research note looks at the changing nature of the construction supply industry and the role of electronic commerce in the evolved market. With the emphasis shifting from supply to demand driven product design the trading relationships become more complex. In its current form electronic commerce and brokering systems are too immature to support such relationships. This paper proposes an electronic market in design and supply capability which spans the supply chain and discusses some of the research issues raised by such a prospect. Many elements of a technical solution are available. The research must address significant changes in working practices and soft systems methods addressing human issues, which, are more important than technological design. Exploration of business process re-engineering options using simulation models is another important aspect of the work. Although the target area is the construction industry many of the issues which will need to be explored are rele...

In the healthcare domain, human collaboration processes (HCPs), which consist of interactions between healthcare workers from different (para)medical disciplines and departments, are of growing importance as healthcare delivery becomes increasingly integrated. Existing workflow-based process modelling tools for healthcare process management, which are the most commonly applied, are not suited for healthcare HCPs mainly due to their focus on the definition of task sequences instead of the graphical description of human interactions.