Outsourcing process and theories

International journal of multidisciplinary and current research, 2016

Outsourcing has become very sophisticated and technology intensive. This is attributed to the demand for enhanced productivity and the maintenance of standards. It cannot be emphasised enough that skilled personnel is a key requirement when conducting outsourcing. This article investigates The Dynamics and Complexity of Outsourcing through the use of secondary method of data collection. The key findings suggest that the increase in outsourcing of core and non-core activities creates business opportunities. The successful management of outsourcing relationships, the adoption of Total Quality Management (TQM) and the skillful compilation of outsourcing contracts are considered to be of paramount importance in attaining successful outsourcing outcomes. Outsourcing creates jobs with minimal remuneration for vendor companies to attain higher profits and job loss of permanent personnel which is a complex issue to address. Union leaders globally have viewed outsourcing as unfavourable for their members. The challenge however lies in identifying suitable formulae to compensate retrenched workers and the compilation of favourable remuneration packages for outsourcing personnel. In conclusion, supply chains open markets globally allowing free trade to take place which consequently results in increased economic growth and development.

Information Resources Management Journal, 2000

Due to the growing academic and practitioner interest in the field of outsourcing, there is a need to do a comprehensive assessment and synthesis of research activities to date. This article addresses this need and examines the academic literature on information systems outsourcing and business process outsourcing using a paradigmatic and methodological lens. The objective of this article is fourfold. Firstly, it examines the status of outsourcing research from 1995 to 2005 in eight leading academic journals, to compare the current research trends with past research directions in terms of methodologies applied. Secondly, it analyzes the research paradigms adopted in these research papers using the Operations Research Paradigm framework. Thirdly, it compares and contrasts the outsourcing research work published in three leading European journals with the work published in three leading American journals. Finally, it uncovers the implications of this study and the directions for future research.

Engineering Journal, 2020

Recently, the advancement in business competition is increasing. Outsourcing has become an important strategy in the organizations. Most of the outsourcing objectives are for cost-saving and focusing on the main activities in the organization. To realize the importance of outsourcing, the goal of this research is to explore the key theoretical views that are related to Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) relationships which BPO and ITO, which are the same, means that others are responsible for the non-core work but is a different part of the work. Therefore, this research is interesting in terms of seeing the different perspectives of outsourcing. The research articles in the ScienceDirect database from 2000 to 2018 with related domains were collected using related keywords such as BPO, ITO, outsourcing performance, and outsourcing contract duration. After all relative papers were collected, they are categorized into four major topics including (1) Understanding in outsourcing, (2) Related costs in outsourcing, (3) Outsourced long-term relationships, and (4) Internal control systems in outsourced projects. Based on our systematic review, this study summarized the current trends of research in the concerned areas, together with significant findings that can be applied, integrated, or compared with this study.

2017

Outsourcing has been a common topic in relation to business strategy for many decades. It is when an organization transfer some activities to an external vendor. In order to achieve a competitive a ...

Journal of Management & Organization, 2005

The linkage scheme encourages researchers to form industry partnerships for the research process, in order to develop research outcomes that are of industry relevance. It is stressed in the ARC guidelines that the research should not be a consultancy. One of the big-five industry companies, Transfield, was our industry partner. We have already acknowledged the support of the company and its executives. We should stress, however, that our research was conducted independently of the company and was in no way anything other than a dedicated research project. The authors would like to thank Transfield and Boston Consulting Group for their contribution to this study. They also would like to acknowledge the assistance of Rachael Weiss in helping to design the study and Rosie Stilin, for research assistance, as well as the participants in both the quantitative and qualitative study, and the helpful comments of Fons Naus, Robert Roe, John Sillince, Carl Rhodes, Tyrone Pitsis, Martin Kornberger and Robert van Krieken on earlier drafts.

2019

With the advent of globalisation and fierce competition, outsourcing is considered as a smart management technique and a strategic initiative, which enables organisations to achieve competitive advantage in today’s market. Accordingly, most of the organisations from both private and public sectors have tended to outsource at least one of their services to outside service providers. Over the years, a number of researchers have discussed themes of outsourcing in different perspectives, and the aim of this paper is to synthesize the existing literature in order to provide a clearer picture of the outsourcing concept. Though outsourcing has been written extensively, as the researchers highlighted, most of the previous studies have focused on two key questions: ‘‘should we outsource?’’ and ‘‘what to outsource?’’. Therefore, this paper goes beyond what is often addressed in literature and discusses different definitions of outsourcing, the notions identified through those definitions, dif...

IFIP International Conference for Information Processing, 2005

This article presents a framework to study the development of an inter-firm relation in the context of transformational outsourcing. Current literature is mostly focussed on studying the motivations and rationale for outsourcing. However, the value added of outsourcing can be realised on the operational level only after the outsourcing event. This occurs in a process between Outsourcer and Supplier. Considering the development of the operational inter-firm relationship at the strategic level before the outsourcing decision can provide opportunities to gain value, whereas neglecting this approach creates challenges.

2008

The production of a good or service frequently requires that the supplier performs a wide range of activities. The coordination between those activities implies that the firm must determine its boundaries, which means that it must define the supply chain activities that ...

International Journal of Management Reviews, 2006

The phenomenon of outsourcing is becoming increasingly widespread among organizations and is now one of the strategic decisions that attract the greatest interest from professionals and organizational scholars. The primary purpose of the paper is to contribute with a review of the principal works that address outsourcing from the resource-based view of the firm (RBV). The paper begins by setting out the main premises of outsourcing and then presents the different concepts of outsourcing and proposes a concept that is more in line with the theoretical framework used. This is followed by an analysis of the principal differences and similarities of the treatments of outsourcing from the traditional perspective of the transaction costs economics theory (TCE) and from the more strategic and up-to-date RBV. The next section contains a review of the most significant theoretical and empirical works on outsourcing that address outsourcing from the RBV. The contributions are classified into two categories, depending on the objectives: works that study the propensity to outsource and works that study the relationship between the outsourcing decision and organizational performance. Finally, a framework is proposed that is based on the resource and capability view with the aim of contributing to a better understanding of outsourcing and facilitating future empirical works from the RBV that are complementary and examine issues of greater interest that have been less developed in the literature to date. Author/s (year) Variables under consideration Type of study Key findings Table 3 (continued)

2001

Ce document est publié dans l'intention de rendre accessibles les résultats préliminaires de la recherche effectuée au CIRANO, afin de susciter des échanges et des suggestions. Les idées et les opinions émises sont sous l'unique responsabilité des auteurs, et ne représentent pas nécessairement les positions du CIRANO ou de ses partenaires. This paper presents preliminary research carried out at CIRANO and aims at encouraging discussion and comment. The observations and viewpoints expressed are the sole responsibility of the authors. They do not necessarily represent positions of CIRANO or its partners.