Measuring the User Experience of a Task Oriented Software

2008

Analyzing usability improvement processes as they take place in real-life organizations is necessary to understand the practice of usability work. This paper describes a case study where the usability of an information system is improved and a relationship between the improvements and the evaluation efforts is established. Results show that evaluation techniques complemented each other by suggesting different kinds of usability improvement. Among the techniques applied, a combination of questionnaires and Metaphors of Human Thinking (MOT) showed the largest mean impact and MOT produced the largest number of impacts. Logging of real-life use of the system over 6 months indicated six aspects of improved usability, where significant differences among evaluation techniques were found. Concerning five of the six aspects Think Aloud evaluations and the above-mentioned combination of questionnaire and MOT performed equally well, and better than MOT. Based on the evaluations 40 redesign pro...

Minho) which supplied the entire necessary infrastructure. Also, there are select groups of people whose aid and assistance was essential in enabling this work, and for that, I would like to express my gratitude to them. First and foremost, I would like to thank Professor Doutor Rui João, my supervisor, as he was the one that approached me with a theme for my dissertation and, naturally, guided me throughout the whole investigation process. I would also like to thank my MSc colleagues and laboratory partners with whom I discussed the project at certain times and also, the researchers in the Ubicomp group at University of Minho that attended my exposition seminars in the early stages, to help guide my investigation and certain aspects pertaining to what they would expect from such a platform.

Proceedings of conference on human factors in …, 2000

we continue to see [...] the prospect of a decade of research analysis of usability possibly failing to provide the leverage it could on designing systems people will really want to use by ignoring what could be a very potent determination of subjective judgements of usability -fun" (p. 23) [61.

User experience (UX) arises from the user’s interaction with a product and its pragmatic and hedonic (pleasure) qualities. Until recently, UX evaluation has focused mainly on examining short- term experiences. However, as the user-product relationship evolves over time, the hedonic aspects of UX eventually seem to gain more weight over the pragmatic aspects. To this end, we have developed a UX Curve method for evaluating long-term user experience, particularly the hedonic quality. In this paper, we present a study in which the UX Curve was used to retrospectively evaluate the UX of Facebook and mobile phones. The results show that compared to a questionnaire, the UX Curve method is more effective for identifying the hedonic aspects of UX. This method can be used by practitioners and researchers who want to understand evolving UX and to design better products. This straightforward method is especially suited for industrial contexts where resources are limited.

2008

For a large number of applications, mobile devices offer a manifold variety of potentials to improve business processes. However, most projects still fail to be successful with regard to key performance indicators (KPI). There is a growing understanding that human computer interaction is a key factor for the successful use of mobile devices in practice. However, it is still unclear how interfaces can be designed according to the specific needs of a user applying mobile devices in a business context. In this study we show that user experience has a strong impact on efficient human computer interaction. We present the results of a usability study on a mobile tool for IT-Service technicians. The results show that (a) even low experienced users can achieve sufficient task performance with a usable tool and (b) that participants of all experience groups perform better in the field setting compared to the lab.

1996

The International Journal of Business Quantitative Economics and Applied Management Research (IJBEMR), 2024

This paper explores how user interface (UI) and user experience (UX) insights shape the success of information technology business applications. It highlights the close connection between UI and UX in driving user adoption, satisfaction, and engagement, as well as the diverse metrics and methods that provide a window into real user behavior. Drawing on real-world examples, the paper shows how thoughtful, evidence-based decisions can simplify workflows, cut down on mistakes, and boost overall performance-whether for tools used within a company or platforms intended for customers. It also looks at upcoming developments such as Integrated voice interfaces and augmented reality, emphasizing that as technology shifts, so must the ways we gather and apply user feedback. Throughout the discussion, the paper highlights the significance of consistent, ethical approaches to analyzing and refining UI/UX. Ultimately, it discusses that businesses that align a user-focused view with data-driven strategies gain a key advantage: delivering solutions that meet business goals while deeply resonating with the people who rely on them.

2001

Usable Web page design is critical for the acceptance and utility of the Internet. Pages with poor usability can have several negative effects. A recent email posting announced an "exciting, major advance" on a certain web site. In that email, the improvements discussed were described as "more powerful, simpler, faster", "easier-to-use, more logical navigation", "in-depth and in-context information" and so on. Even though all these descriptors seem important to a user, it is not clear as to whether any user can really relate to these descriptors and how related they are to each other. Our study was an attempt to understand this issue. We examined two retail and two airline industry web sites. The effect of having time limits when making transactions was also examined. Hence, there were two independent variables: Industry Type and Time Limit. Sixty-four native Hong Kong subjects aged 18 to 24 years participated in the study. These sixty-four participants were divided into two groups of thirty-two. One of the two groups had an overall time limit (15 minutes to perform all the assigned tasks) while the other group did not. Each participant was asked to use two websites (one from each industry). The analyses on the post-test questionnaires showed that web usability is governed by four important dimensions: Interaction Efficiency, Trust and Safety, Information Content and Access, and Input-Output. These four factors were able to explain most of the variation in the data. This finding has important implications in terms of website design as well as usability testing. The results may be used to simplify usability questionnaires thereby minimizing user-testing time and enhancing the user feedback information.

Indonesian Journal of Information Systems, 2020

Competition between companies is now getting stronger strongly related to the company's mechanism in providing the services provided. Companies can build ways that can maintain customer loyalty. The approach can be done with web-based Usability Testing adopting an application user acceptance model, a usability aspect analysis that acts as a customer who enjoys a company's products and services. At present, there are already many theories of user acceptance models for an application. One of them is the user satisfaction model (User Satisfaction). This review specifically also identifies that content content has a significant positive effect on website visitor satisfaction.