INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS), 2016
Artificial Intelligence (AI) is transforming the travel sector by offering more personalization, ... more Artificial Intelligence (AI) is transforming the travel sector by offering more personalization, operation and convenience throughout the travel cycle, i.e., at the beginning of the purchase all the way to after-travel activities. Nonetheless, until now, the majority of implementations are automated and scalable rather than human-oriented. The study seeks a more human-oriented way of AI design within the travel journey to improve the satisfaction of travelers without losing the dimensions of trust, inclusivity, and emotional responsiveness. This paper takes up a multi-level approach of system analysis, user experience mapping, and AI model integration to study how the system could be adapted to the understanding of context, interpretability, and cultural sensitivity. The paper provides a phased framework that indicates how AI facilitates the traveler in every stage during their journey, such as booking, pre-departure, in-transit, and post-flight. The examples of airlines, airports, and hospitality platforms are compared as a case study of the potential positive effects of AI implementation and the neglected experiences people may undergo. Natural language processing, recommender systems, facial recognition, and predictive analytics are further broken down and analyzed to make them into an adaptive system that can read user emotion, intend, and behavior alongside human-centered design principles. The results indicate that the offer of travel providers with empathetic, context-sensible AI applications develops a substantial enhancement of engagement, satisfaction, and customer loyalty, as well as minimizes service friction. There are also ethical and implementation topics: trade-offs connected to privacy, bias in algorithms, and other topics, the difficult equilibrium between automation and human interaction. The study provides strategic learning opportunities to design the future generation travel experiences that can be not only optimized in logistical terms, but also to celebrate the human aspects of transport, feeling, and memory.
World Journal of Advanced Research and Reviews, 2023
As AI systems increasingly outperform humans in specialized tasks such as medical diagnosis, fina... more As AI systems increasingly outperform humans in specialized tasks such as medical diagnosis, financial analysis, and strategic decision-making, ensuring human oversight becomes a critical challenge. This paper explores frameworks and mechanisms that allow humans to maintain control over AI-driven agents without hindering their efficiency. We examine case studies where AI has demonstrated superior performance, analyze the risks of over-reliance, and propose governance strategies to ensure AI remains a tool for augmentation rather than replacement. The findings suggest that maintaining a balance between AI autonomy and human oversight is essential for trust, safety, and ethical AI deployment.
World Journal of Advanced Engineering Technology and Sciences (WJAETS), 2016
When such technologies as automation and artificial intelligence (AI) become more accepted and in... more When such technologies as automation and artificial intelligence (AI) become more accepted and integrated into the cruise and resort business, the necessity to find a compromise between efficiency and human control of technology rises sharply. As the AI system is transforming the process of managing tasks, serving guests, scheduling maintenance, and logistics, it also poses some significant concerns on the issue of accountability, guest experience, and moral implementation. The given article discusses the notion of responsible automation in the sphere of luxury hospitality sector with a specific emphasis on a human role in the decision-making process. By developing a conceptual analysis of AI in cruise and resort operation and illustrating it with multiple case examples collected within the cruise industry, the research will identify the best practices that support the alignment of the operational benefits with humanistic values. The paper claims that human supervision is required to not only protect the quality of service and moral integrity but is also useful in keeping the emotional intelligence and adaptability, which high-end guest experiences represent. These results emphasize the significance of creation of such hybrid systems in which people and machines can co-work to improve the service provision process, and blames a convenient framework that can be used in practice in order to introduce responsible automation inside the hospitality environment.
INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS), 2019
The necessity to access ethical, inclusive, and culturally sensitive travel experiences has becom... more The necessity to access ethical, inclusive, and culturally sensitive travel experiences has become of high significance as the sphere of global tourism is being defined by artificial intelligence (AI). This paper discusses how the implementation of AI technologies could be effectively deployed in assisting with curation of ethical travel, especially in regards to cruise and resort services. This paper investigates the relationship between AI and responsible tourism, with references to such technical issues as bias, underrepresentation of the cultures represented through tourism (mostly at the margins), the necessity to have humans oversee automated itinerary planning. Critically evaluating the currently available AI applications and tourism ethics frameworks, the paper suggests a model that incorporates the elements of cultural awareness, metrics of inclusion, and real-time responses of guests in order to determine itinerary recommendations. The real-life examples of the international resort and cruise industries published in case analysis reveal the practical implications of the idea of installing cultural sensitivity into AI-driven systems. The results indicate that well-formulated AI systems have the potential to deliver exceptional guest experiences, are sensitive to local culture and are concerned about global fairness. The study will be of great benefit to the travel service providers, policy makers and technologists who are seeking to balance the innovation of AI with the ethical standards of tourism in a fast-changing industry.
World Journal of Advanced Engineering Technology and Sciences, 2018
Artificial intelligence (AI) in the hospitality industry has revolutionized the interaction that ... more Artificial intelligence (AI) in the hospitality industry has revolutionized the interaction that service providers have with the guests, particularly in luxury-based travel. This paper discusses how to design and implement the use of AI-powered virtual concierge services to cruise companies with the specific aim of recreating the empathy and personalization that were historically provided by human guest relations officers. Based on the concepts behind emotional artificial intelligence, natural language processing, and sentiment analysis, the study suggests the framework according to which the systems can grasp the emotions of guests and react to them in real-time. By conducting a mixed-methods approach, literature review, system modeling, and tests based on scenarios, the study finds out major design elements, such as the seven design considerations and empathetic generation of responses, context-sensible conversation, and smooth interface with customer relationship management (CRM) systems. The results indicate that properly planned AI concierges may substantially increase the guest satisfaction and optimize the operations and reinforce the sense of providing high-service and luxury. It ends with actionable suggestions to the cruise companies that are willing to implement emotionally intelligent AI models that would enhance the experience of the guests on board.
INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS), 2017
Use of Artificial Intelligence (AI) in travel agencies has transformed the delivery of customer s... more Use of Artificial Intelligence (AI) in travel agencies has transformed the delivery of customer services by hyper-personalized it. Based on user behavior and preferences, past trips, and real adjustments of user-generated responses and events as they get experienced in real-time, AI can help travel platforms to customize itineraries and even propose destinations, as well as promotions exquisitely accurately. But these hyper-personalization issues create more ethical issues concerning data and client trust. With agencies gathering and using huge quantities of personal data, the question of privacy, transparency, informed consent, and bias of algorithms have emerged in the spotlight. In this paper, we will discover what it means to responsibly use AI in the setting of travel agencies, balancing out high quality personalisation and ethical use of data. It studies customer attitudes towards AI-driven personalisation, how ethical handling of data can make consumers trust in AI, and provides some action-oriented recommendations on how to implement responsible AI in the travel sector. Using the mixed-method scenario, which incorporates survey, interviews and case analyses, the study enables the process, through which travel agencies can incorporate AI technologies in a manner that will be both client-oriented and ethically acceptable.
INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS), 2015
The wild spread in the use of Artificial Intelligence (AI) technology is disrupting the travel se... more The wild spread in the use of Artificial Intelligence (AI) technology is disrupting the travel sector especially the way travel agents handle customer engagements, reservation and customization of the itinerary. Though automation will provide significant changes in the efficiency of operations, it creates issues of depersonalization and ethical transparency. The paper discusses the implementation of ethical AI solutions into the processes of travel agents to improve productivity without eliminating the elements of human touch, which are regarded as the mark of good travel experiences. It involved sythesized methodology whereby the primary data included 150 survey responses of travel agents along with intensive interviews to evaluate the real-life consequences of adopting AI. The results indicate a high degree of reduction in the number of administrative activities, increased responsiveness, and customer satisfaction through ethical implementation of AI, coupled with human supervision. Nonetheless, the possibility of overdependence and propagation of recommendation biases and less emotional involvement concerns are still there. In the research, the authors have the hybrid operational model in which AI is involved in repetitive activities and human agents deal with the clients as an empathic factor. These findings would add to the discussion of keeping AI deployment responsible within the service-based sectors and provide practical suggestions to achieve the balance between automation and personalization in the processes of travel agency work.
INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS), 2018
Deploying Artificial Intelligence (AI) in the luxury travel sector e.g. a cruise line and luxury ... more Deploying Artificial Intelligence (AI) in the luxury travel sector e.g. a cruise line and luxury resorts is an enormous opportunity to optimize the experience of guests. Nonetheless, over-mechanization of hospitality operations threatens to take away its emotional and human aspect, which makes luxury. The research will consider the idea of humane AI but more so focusing on the construction of humane interfaces that support, but not substitute human experience in the luxury travel industry. The study employs a mixed-methods research design involving the interviews with the stakeholders, user experience analysis, and interface design analysis to identify major principles of developing AI systems that would allow them to facilitate meaningful interaction, emotionally appeal to people, and guide customized service. The results demonstrate that the guests appreciate AI tools that offer unhindered help with a sense of warmth, expectation, and confidentiality, which is the main feature of luxury service. The paper outlines the design framework in which empathetic AI should be integrated into the cruise lines and resorts in order to facilitate the process of development, the UX designer, and the head of the hotel/resort. After all, the ethical and emotionally intelligent AI research is an upcoming area of discussion, and this research proves once again that in the sphere of luxury, technology must only enhance and not replace communication between people.
World Journal of Advanced Research and Reviews (ISSN: 2581-9615), 2022
As artificial intelligence (AI) becomes increasingly prevalent in the travel industry, there is g... more As artificial intelligence (AI) becomes increasingly prevalent in the travel industry, there is growing concern over its impact on the workforce. This paper examines how AI can be leveraged to assist and automate tasks while ensuring that human employees remain central to service delivery. Through case studies of AI-driven customer service, booking management, and itinerary optimization, we explore how AI enhances efficiency without replacing human workers. We propose a framework for integrating AI tools that prioritize human expertise, job satisfaction, and productivity while preventing displacement. The findings suggest that properly designed AI systems can improve employee performance and customer experience while maintaining a human-centric work environment. AI has already demonstrated significant potential in improving various aspects of the travel industry, from automating repetitive administrative tasks to enhancing customer interactions through chatbots and virtual assistants. Airlines, hotels, and travel agencies are increasingly incorporating AI-powered tools to streamline operations and provide more personalized experiences for travelers. However, while AI brings efficiency and convenience, there is a need to ensure that these technologies complement rather than replace human employees. To ensure a balanced integration of AI, companies must adopt a human-centric AI framework that aligns technology with workforce development. This involves continuous training programs to upskill employees, allowing them to work alongside AI tools effectively. Organizations should also implement ethical AI principles, ensuring transparency, fairness, and accountability in decision-making processes. Additionally, fostering a culture of collaboration between AI and human workers can enhance job satisfaction and productivity rather than creating a sense of job insecurity.
As artificial intelligence (AI) technologies become increasingly integrated into customer service... more As artificial intelligence (AI) technologies become increasingly integrated into customer service operations, businesses are transforming how they interact with consumers. AI-powered tools such as chatbots, virtual assistants, and automated response systems are enhancing efficiency, reducing operational costs, and offering 24/7 support. However, alongside these benefits, consumer perceptions of AI-driven service experiences remain complex and varied. This paper explores the growing role of AI in customer service, focusing on how consumers perceive, accept, and trust these technologies. Drawing from recent studies, industry practices, and user feedback, it examines key factors influencing perception, including personalization, transparency, response quality, and emotional intelligence. The analysis highlights both the opportunities and challenges of implementing AI in customer-facing roles and offers insights into how companies can design AI interactions that align with customer expectations. Understanding these perceptions is critical for fostering trust, improving satisfaction, and ensuring a seamless human-AI service experience. While many consumers appreciate the speed and convenience of AI-based interactions, others express concerns about the lack of human touch, limited empathy, and potential for miscommunication. The perception of AI competence and fairness often depends on how well systems understand user needs, adapt to natural language, and handle complex or emotionally sensitive situations. Trust in AI also hinges on transparency-customers want to know when they are speaking to a machine and how their data is being used. This paper also explores demographic and cultural variations in consumer responses to AI, revealing that younger generations and tech-savvy users are generally more receptive, while others may show resistance rooted in privacy concerns or previous negative experiences. By examining these nuanced perspectives, the study provides actionable recommendations for organizations aiming to improve AI integration in customer service. Ultimately, aligning AI systems with consumer expectations and ethical design principles will be key to unlocking their full potential in the service economy.
The rise of Human-Centric AI in enterprise decision-making is revolutionizing the way organizatio... more The rise of Human-Centric AI in enterprise decision-making is revolutionizing the way organizations operate, ensuring that AI technologies are designed and implemented with a strong emphasis on human values, ethics, and transparency. Unlike traditional AI models that focus solely on automation and efficiency, human-centric AI enhances decision-making by incorporating ethical considerations, reducing biases, and ensuring that AI-driven insights align with human judgment and business objectives.
World Journal of Advanced Research and Reviews (ISSN: 2581-9615), 2023
As AI systems increasingly outperform humans in specialized tasks such as medical diagnosis, fina... more As AI systems increasingly outperform humans in specialized tasks such as medical diagnosis, financial analysis, and strategic decision-making, ensuring human oversight becomes a critical challenge. This paper explores frameworks and mechanisms that allow humans to maintain control over AI-driven agents without hindering their efficiency. We examine case studies where AI has demonstrated superior performance, analyze the risks of over-reliance, and propose governance strategies to ensure AI remains a tool for augmentation rather than replacement. The findings suggest that maintaining a balance between AI autonomy and human oversight is essential for trust, safety, and ethical AI deployment.
INTERNATIONAL JOURNAL OF PROGRESSIVE RESEARCH IN ENGINEERING MANAGEMENT AND SCIENCE (IJPREMS) , 2025
Travel services now benefit from artificial intelligence (AI) technologies which provide three ma... more Travel services now benefit from artificial intelligence (AI) technologies which provide three main advantages through automation and personalized solutions and efficient management operations. Travel-based AI systems powered by machines have delivered better customer care while minimizing costs while optimizing service operations across the entire process. Using too many automated systems in this context generates problems with customer satisfaction together with trust issues and possible ethical dilemmas. Professional human expertise provides emotional intelligence together with ethical judgment capabilities and problemsolving capacity which AI systems fail to deliver even though they excel at repetitive tasks and data analytics. Important issues about fair practices and clear transparency emerge because of potential inherent biases which exist in artificial intelligence systems while making decisions in sectors such as dynamic pricing and travel insurance risk evaluations and customer service communications. The paper evaluates how to achieve optimal combination of AI automation and human expertise while discussing recent discoveries in addition to constraints and successful approaches. The travel industry requires a combined approach of analysis and field research to identify how it can implement an AI hybrid system that balances operational efficiency and good service quality. The paper investigates travel-related AI ethics together with responsible AI implementation to safeguard impartial non-biased and customer-focused services. Travel companies should combine artificial intelligence with human expertise in a synergistic model which enables maximum operational efficiency as well as personnel management of sophisticated sensitive and valuable cases. The combination of AI with human agents will create better customer satisfaction and result in ethical responsibility along with lasting success within the AI-powered travel industry.
The advancement of artificial intelligence systems across industries introduces opportunities, cr... more The advancement of artificial intelligence systems across industries introduces opportunities, critical risks, including lack of transparency, resource mismanagement, autonomy risks, and malicious exploitation. This paper presents novel process and techniques, Decentralized AI Governance Networks, which addresses these challenges through a robust, blockchain-based governance model with Tokenized Power Control mechanisms. DAGN ensures human-centric AI operation by dynamically monitoring compliance, enforcing ethical and operational rules and linking energy or computational resource access to realtime compliance metrics. Key components includes Power Access Tokens which regulates energy and resource usage, issued and revoked based on adherence to governance policies. Distributed Ledger for Governance, Immutable blockchain records that enhance transparency, accountability, and trust in AI operations. Sentinel Systems autonomous agents that monitor AI behavior, flag violations, and ensure non-compliant systems. Stakeholder Voting Mechanisms is Transparent, weighted voting for policy updates and violation resolution. Applications span critical infrastructure, healthcare, finance, cybersecurity, military domains, ensuring AI cannot harm humans.
Artificial Intelligence (AI) holds transformative potential but is fraught with significant ethic... more Artificial Intelligence (AI) holds transformative potential but is fraught with significant ethical and existential risks. Unregulated AI development could lead to catastrophic scenarios, including autonomous weapons targeting humans, biased AI systems perpetuating inequalities, and self-developing AI systems evading human control. This paper explores the need for human-centric AI governance, focusing on embedding ethical principles into AI design, addressing bias, and implementing global governance frameworks. Through case studies and critical analysis, it argues for urgent multi-stakeholder action to ensure AI systems serve humanity's long-term interests while avoiding societal harm.
Artificial Intelligence (AI) is transforming societies, industries, and individual lives at an un... more Artificial Intelligence (AI) is transforming societies, industries, and individual lives at an unprecedented pace. However, without guiding principles, the risks of unethical, opaque, or biased AI systems increase, threatening human autonomy, privacy, and well-being. Inspired by the Agile Manifesto, we propose the "Human-Centric AI Manifesto" as a set of core principles that prioritize human interests in the design, deployment, and governance of AI systems. This manifesto advocates for transparency, accountability, fairness, and collaboration, aiming to align AI development with societal values and ethical imperatives. We discuss the importance of each principle and illustrate their practical implications for AI developers, stakeholders, and policymakers. The Human-Centric AI Manifesto offers a framework for building AI systems that enhance human capabilities, respect individual rights, and promote trust and inclusivity in technological innovation.
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Papers by Joel Frenette