Papers by ZIAD ALRAWADIEH
The impact of eudaimonic well-being on experience and loyalty: a tourism context
Journal of Services Marketing, Aug 19, 2022
Purpose-The effects of travel motivation and emotional experience on both tourist satisfaction an... more Purpose-The effects of travel motivation and emotional experience on both tourist satisfaction and destination loyalty are recognized and have been extensively researched as key factors in tourism success. However, the structural relationships between these factors, considering the mediating effects of eudaimonic well-being (optimal psychological functioning), have been scarcely investigated in the consumer tourist behaviors literature. This study aims to develop an integrated model explaining the impact of travel motivation and emotional experience on tourist satisfaction and destination loyalty, mediated by eudaimonic well-being in the realm of domestic tourism. Design/methodology/approach-A quantitative survey was conducted with 321 domestic tourists visiting Aqaba in Jordan; structural equation modeling was used to analyze the empirical data. Findings-The findings of this study indicate that both travel motivation and emotional experience have a direct effect on eudaimonic well-being and that eudaimonic well-being has a direct effect on both tourist satisfaction and destination loyalty. Additionally, travel motivation and emotional experience have significant indirect impacts on post-consumption behaviors mediated by eudaimonic well-being. Originality/value-This study contributes to the literature on consumer behavior in a tourism context by developing a fresh model that improves theoretical knowledge of the relationships between travel motivation, emotional experience and eudaimonic well-being, which underlie tourist satisfaction and destination loyalty formation. This study also advances theoretical understanding of the key roles of eudaimonic well-being in the tourist experience. Managerial implications of these findings are discussed.
الإرشاد السياحي وأدوات إدارة المجموعات السياحية
This paper aims at providing insights into the tourist movement between Turkey and Jordan. Genera... more This paper aims at providing insights into the tourist movement between Turkey and Jordan. General travel motivations of tourists from both countries are identified and collaborative efforts to promote tourism movement between the two countries are discussed. The study also aims at evaluating the Turkish tourism potential for Jordanian tourist market and the Jordanian tourism potential for Turkish tourist market. One of the highlight findings of this paper is that while Turkey’s share of Jordan’s outbound tourism seems to increase in the coming years, Jordan’s share of Turkey’s outbound tourism is not expected to grow. The paper offers recommendations that can help government decision makers and tourism stakeholders in Turkey and Jordan promoting tourist movement between the two countries
The role of ecotourism in the development of local community in Jordan: Dhana and Ajlun natural reserves: as a study models
Motivation, emotion and world heritage status in discerning the heritage tourists: A segmentation perspective
Tourism Management Perspectives, 2021
المثلث الذهبي: البتراء، وادي رم، والعقبة
السياحة البيئية: المفاهيم والأسس والمقومات
شهدت الصِّناعة السِّياحيّة تطوّرات مُتسارعة منذ النّصف الثاني من القرن الماضي؛ فقد ازدادت حركة ال... more شهدت الصِّناعة السِّياحيّة تطوّرات مُتسارعة منذ النّصف الثاني من القرن الماضي؛ فقد ازدادت حركة السّياح بين مختلف قارّات العالم مدعومة بالتقدُّم الكبير الذي شهده قطاع النقل عموماً والنّقل الجويّ على وجه الخصوص، حيث ظهرت أصناف متعدّدةٌ من الطائرات ذات الأحجام والسرعات الكبيرة وهو ما ساهم إلى حدٍّ كبير في ربط الوجهات العالميّة ببعضها البعض، وقد استفادت الوجهات السِّياحيّة البعيدة من هذا التطوّر على نحو أصبحت فيه المسافة عاملاً أقلّ أهمية في حال امتلاك الوجهة السِّياحيّة لمقومات جذابة. وإذا كانت الفترات السابقة قد اتّسمت بشيوع ما يُسمّى بالسِّياحة الجماعية التي أفرزت مجموعة من السلبيات على المقوّمات الموجودة في الوجهات السِّياحيّة، فإن أنواعاً أخرى من السِّياحة قد أخذت في الظهور للتقليل من هذه الآثار السلبيّة، حيث برز في كثير من المناطق ما يُسمّى بالسِّياحة البيئيّة التي تجذب إليها عشّاق الطبيعة والنبات والحيوان، وهي سياحة تعتبر صديقة للبيئة مقارنة مع غيرها من الأصناف، وغالباً ما تكون المجموعات السِّياحيّة المنضوية تحت هذا الشكل من السِّياحة أكثر حساسيّة وإيماناً بالقضايا البيئيّة، لذا ...
Everyday Life of the Nabataeans in Ancient Petra: A Modern Tourism Product
Historical heritage for a nation can be reproduced and recruited to attract tourists who are aspi... more Historical heritage for a nation can be reproduced and recruited to attract tourists who are aspiring to see how the ancient civilizations’ traditions were. Jordan has witnessed many initiatives to revitalize the immersed heritage and its traditional tools. This paper aims to shed some critical light on the use elements of daily life of Nabataeans in tourism by simulating that life with all its components (dresses, traditions, and some activities that are relevant to the Nabataean civilization). In conclusion, more detailed study on the realia of Nabataean life is postulated by the author in the scope of a closer cooperation between scholars and tourism product organizing authorities at Petra. Keywords: Nabataeans, costumes, Heritage, and Tourism.
Building Sports Tourism and Event Portfolios: Key Success Factors in Middle East Sports Tourism
London Journal of Tourism, Sport and Creative Industries (LJTSCI), 2012
ABSTRACT The Middle East has been a key focus and a successful growth area in terms of all types ... more ABSTRACT The Middle East has been a key focus and a successful growth area in terms of all types of tourism, in particular sports tourism, as the region seeks to diversify its economy beyond oil. Differences in levels of oil reserves have influenced the urgency with which key regions have moved to diversify. Areas such as Abu Dhabi, Dubai and Qatar have been more proactive with sports tourism development than Saudi Arabia (Walmsley, 2010). Abu Dhabi, Dubai and Qatar have realised that sports tourism is an important addition to the overall destination product, which is rich in other attractions such as shopping, desert tourism, sand and sea. They have added sports tourism and exploited the synergies with other existing attractions. These destinations have been successful in securing government leadership, which is essential for ensuring that sports tourism is incorporated into the country’s development and international cooperation policies and agendas. Furthermore, they have on a local level promoted development through sports tourism. Local development, especially at the community level, benefits from the range of activities put in place. Partnerships have been developed through the full spectrum of stakeholders in the community, including, but not limited to, various sectors of government, sports organisations and agencies, non-governmental organisations (NGOs) and the private sector. Strategic sports tourism-based partnerships have been created within a common framework, providing a structured environment allowing for coordination, knowledge and expertise sharing as well as cost-effectiveness. This paper aims to share the experiences of Abu Dhabi, Dubai and Qatar as top Middle East sports tourism destinations.
Determinants of Loyalty in Cultural Destinations: Evidence from Jordan
Tourism Culture & Communication
It is commonly understood within the tourism industry that the longer term success of a destinati... more It is commonly understood within the tourism industry that the longer term success of a destination depends on visitor loyalty. While there have been extensive scholarly investigations of destination loyalty, there has been minimal empirical examination of the most critical determinants of loyalty within a single integrated model, particularly in the context of cultural destinations. To bridge this gap, this study investigates the direct influence of five factors on destination loyalty; destination image, destination awareness, perceived risks, perceived quality, and perceived value. The authors also provide new evidence about these relationships, with a focus on Petra, one of the world's most popular cultural-oriented destinations. Using a purposive sampling method, a total of 708 surveys were collected from international tourists who visited Petra between April and June 2019. It was found that all antecedents, apart from perceived risks, had a positive impact on destination lo...
Digital transformation and revenue management: Evidence from the hotel industry
Tourism Economics
To maximize their revenues and protect their market share against traditional competitors (e.g. f... more To maximize their revenues and protect their market share against traditional competitors (e.g. formal lodging businesses) and disruptive business models (e.g. Airbnb), the lodging industry increasingly relies on technology in various operations. However, the extent to which hotels adopt technology innovation in their revenue management (RM) operations, as well as the benefits of and barriers for digitalization, remains unclear. Moreover, the possible impacts of digital transformation on the future of revenue managers’ professions have been largely overlooked in previous studies. Drawing on qualitative data collected through 23 semistructured interviews with revenue managers in luxury and upscale hotels across Jordan, the findings suggest that RM is going through digital transformation with different levels of sophistication. While acknowledging the benefits of digital transformation in saving time, supporting the decision-making process, and yielding more revenues, the high cost of...
Delving into children’s travel dreams: a qualitative investigation
International Journal of Culture, Tourism and Hospitality Research
Purpose Drawing on a qualitative study approach using data collected from children in a primary s... more Purpose Drawing on a qualitative study approach using data collected from children in a primary school in Marmaris, Turkey, this study aims to intend to understand children’s vacation perceptions and preferences. Design/methodology/approach Students were asked to write a short composition describing where they would love to go for vacation (either in Turkey or abroad), why they would choose that destination(s) in particular and what they would do while on vacation. A task-based research technique was adopted, which is more adequate for research involving children participants. A total of 103 compositions were collected and a thematic content analysis was conducted. This approach has been widely used in tourism and hospitality research. Findings The findings revealed that children can clearly express their perceptions and preferences with regard to leisure activities. The majority of children wanted to visit overseas destinations (specifically, the USA, Germany and France), while a s...
Developing a typology of tourist harassment in archeological sites: a netnographic approach
Journal of Tourism and Cultural Change
Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty: the mediating effects of overall satisfaction
The Service Industries Journal
Exploring entrepreneurship in the sharing accommodation sector: Empirical evidence from a developing country
Tourism Management Perspectives
A plethora of research has been conducted over the past few years to explore several aspects of t... more A plethora of research has been conducted over the past few years to explore several aspects of the key exchange actors within the sharing accommodation sector (i.e. hosts and guests). However, despite the exponential growth in the sharing accommodation entrepreneurship, literature exploring the characteristics, motivations, and challenges of entrepreneurs venturing in this sector is still scant. This study draws on a qualitative study approach using semi-structured interviews with entrepreneurs involved in the sharing accommodation sector in Petra, Jordan. Findings revealed that sharing accommodation entrepreneurs were mainly driven by the desire for economic and cultural benefits. The positive host-guest relationship (e.g., honesty toward guests and enhancing positive reputation) emerged as a key factor influencing the growth of the sharing accommodation businesses whereas market-related issues (e.g., severe competition and lobbying efforts from traditional lodging businesses) were found to be the key challenges derailing the businesses.
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Tourism Management
Tourist harassment is one of the major challenging issues influencing the competitiveness of vari... more Tourist harassment is one of the major challenging issues influencing the competitiveness of various tourist destinations across the globe. While the topic has received some attention over the past two decades, there is still a dearth of research on the influence of tourist harassment on travelers' perceptions and behaviors. Drawing on qualitative data collected through 27 semi-structured interviews with international travelers visiting Petra, Jordan, the study reveals that the perceived destination image and travelers' behavioral intentions are unlikely to be influenced by harassment experiences. However, there is evidence that harassing tourists to achieve greater sales has an adverse impact on tourists' expenditure level. That is, when harassed, tourists are less likely to be willing to make purchases. The study adds to a still-maturing stream of research on tourist harassment and provides several theoretical as well as practical implications.
A plethora of research has been conducted over the past few years to explore several aspects of t... more A plethora of research has been conducted over the past few years to explore several aspects of the key exchange actors within the sharing accommodation sector (i.e. hosts and guests). However, despite the exponential growth in the sharing accommodation entrepreneurship, literature exploring the characteristics, motivations, and challenges of entrepreneurs venturing in this sector is still scant. This study draws on a qualitative study approach using semi-structured interviews with entrepreneurs involved in the sharing accommodation sector in Petra, Jordan. Findings revealed that sharing accommodation entrepreneurs were mainly driven by the desire for economic and cultural benefits. The positive host-guest relationship (e.g., honesty toward guests and enhancing positive reputation) emerged as a key factor influencing the growth of the sharing accommodation businesses whereas market-related issues (e.g., severe competition and lobbying efforts from traditional lodging businesses) were found to be the key challenges derailing the businesses.
To maximize their revenues and protect their market share against traditional competitors (e.g. f... more To maximize their revenues and protect their market share against traditional competitors (e.g. formal lodging businesses) and disruptive business models (e.g. Airbnb), the lodging industry increasingly relies on technology in various operations. However, the extent to which hotels adopt technology innovation in their revenue management (RM) operations, as well as the benefits of and barriers for digitalization, remains unclear. Moreover, the possible impacts of digital transformation on the future of revenue managers' professions have been largely overlooked in previous studies. Drawing on qualitative data collected through 23 semistructured interviews with revenue managers in luxury and upscale hotels across Jordan, the findings suggest that RM is going through digital transformation with different levels of sophistication. While acknowledging the benefits of digital transformation in saving time, supporting the decision-making process, and yielding more revenues, the high cost of RM software emerges as a key barrier for digital transformation. The findings also reveal that the automation of various manual heuristics in RM is far from being possible, and therefore, digital transformation is unlikely to pose a threat to the future of the RM profession.
Tourist harassment has received some attention over the past two decades as a major challenge aff... more Tourist harassment has received some attention over the past two decades as a major challenge affecting travelers' personal safety and their perceptions of tourism destinations. However, there is still a need to understand and explore in depth the types of behavior that constitute tourist harassment. Using a qualitative netnographic study approach, this study identified the types of harassment that tourists are likely to experience in archeological sites. Travelers' anecdotes reporting harassment incidents in two Jordanian archeological sites, Petra and Jerash, were retrieved from TripAdvisor and examined using a hybrid content analysis approach. Six key categories of tourist harassment emerged from the data. These categories were labeled as vendors' persistence, obtrusive on-site service providers, beggar children, sexual harassment, verbal abuse, and physical abuse. Each category was explored in depth and exemplified using travelers' anecdotes. A typology of tourists' response to harassment was also developed based on the anecdotes. Results suggest that vendors' persistence was the most frequently reported type of harassment. When experiencing harassment, tourists are likely to respond by resisting the harassers. The findings have several theoretical and managerial implications for both researchers and destination managers.
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Papers by ZIAD ALRAWADIEH