Emerging digital technologies for healthcare information support have already contributed to redu... more Emerging digital technologies for healthcare information support have already contributed to reducing the digital divide among rural communities. Although mobile health (m-health) applications facilitate provision of support for treatment consultation in real-time, their substantial potential has not yet been operationalised for decision support to meet citizen demand in developing nations. Modern healthcare information access, especially in rural areas of developing countries, is critical to effective healthcare, since both information and expert opinions are limited. Mobile phone and social media penetration, however, is often extensive. In this paper, we design and evaluate an innovative mobile decision support system (MDSS) solution for rural citizens healthcare decision support and information dissemination. Developed using a design science approach, the instantiated artifact connects underserved rural patients in Bangladesh to general practitioners (GPs)allowing GPs, based on queries and information support provided, to evaluate patient conditions virtually and provide answers for further diagnosis or treatment. A cloud platform using social media embodies health record information and is used with a rating technique that matches queries to profiled remote experts, participating asynchronously. A comprehensive evaluation of the MDSS artifact ensures its utility, efficacy, and reliability.
Whilst IS academics have increasingly recognised the essence of Crowdsourcing systems for produci... more Whilst IS academics have increasingly recognised the essence of Crowdsourcing systems for producing information from a large group of people, relevant knowledge of such solution design is still underdeveloped. Existing studies on the Crowdsourcing literature reveal that of the further research directions outlined, none discuss the investigation of Crowdsourcing from an IS design perspective. Through a systematic literature review of over 14 premier IS journals (2010-2017), we found 255 articles of which 63 were suitable for our analysis. From these papers, we identified the gaps in application areas and design issues. We suggest that IS research techniques will demonstrate models, issues, approaches and gaps to inform future research. We identify five application purposes and ten design issues, from the stakeholders and development techniques involved. The analysis suggests Crowdsourcing is an emerging field to which design science could be particularly appropriate.
Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) syste... more Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) systems in both its public and private sectors. Jordan's emerging private sector has historically close ties to the public sector, though a global market orientation requires a shift in its organisational culture. ERPs however embed business processes which do not necessarily fit with traditional cultural practices, and implementation success is not assured.. This study looks at the perceptions of both public and private sector ERP implementations in Jordan and assesses these on various measures of success. There were few differences between public and private sectors, but the benefits actually realized in Jordanian ERPs fell short of claims made for the technology in other cultures. Considerable customisation was required in both sectors, and the traditional style of management in Jordan did not fit well with the requirements for successful implementation. This is consistent with recent studies from various countries that show cultural fit is a particularly neglected factor in assessing ERP success.
Decision support systems (DSS) provide appropriate information for making effective decisions rel... more Decision support systems (DSS) provide appropriate information for making effective decisions relevant to business needs. DSS development technologies however, have shown limited success in many problem areas, including rural business applications. DSS developed for rural business decision makers have been limited by a range of issues. These include low user uptake, retaining rigid analyses in the face of changing industry needs, and the need for ongoing reengineering effort to incorporate new information in the current system. User factors such as a limited fit with their specific context of decision making problems, differences in problem definition between users and designers, and poor usability, generally only compound this situation. Such issues have led to the low adoption rate of DSS within the rural sector. A review of the available literature reveals a significant gap in finding technical solutions for these problems. While there are several approaches to developing DSS inc...
Ohl & Gammack: Managing a complex VPN Integration INTEGRATING AN INTERNET MANAGEMENT SYSTEM INTO A VIRTUAL PRIVATE NETWORK
Integrating significant e-business applications into an established environment is a task for whi... more Integrating significant e-business applications into an established environment is a task for which established project management techniques and development models have not explicitly catered. We investigate the strategies employed for managing the integration of an Internet Management System (IMS) into an organisation’s virtual private network. This innovative, mission critical technology was unprecedented in the organisation's history, and existing project management models had to be adapted. Furthermore, the integration of this system into a local area network had no precedent in the vendor’s or developer’s history. With many unknowns, effective risk-management was therefore required. Our case study reveals how the project was impacted by technical complexity, the sharing of required expertise and project management issues including, communication, document management and lack of dedicated project personnel highlighting some lessons learned.
This is the author’s final version of the work, as accepted for publication following peer review... more This is the author’s final version of the work, as accepted for publication following peer review but without the publisher’s layout or pagination.
Healthcare service systems require care follow-up procedures using clinical practice guidelines t... more Healthcare service systems require care follow-up procedures using clinical practice guidelines targeting specific patient groups. Studies have introduced various methods for providing patient care, but system design for follow-up support remains limited to a few specific types of disease management. A general need is identified in a climate of increased demand on fewer doctors, for which mobile systems can provide solutions. In this paper, we present a post-treatment follow-up Decision Support framework for use by patients and physicians. The proposed care support is cloud-based and offers online and asynchronous Patient-Physician interaction, with a ratings system designed to ensure continuing improvement in outcomes. Using a design science research process the solution framework has been prototyped and evaluated with representative physicians and users. Our framework provides a model for extending care service systems to inform better follow-up decision-making.
Healthcare analytics has been a rapidly emerging research domain in recent years. In general, hea... more Healthcare analytics has been a rapidly emerging research domain in recent years. In general, healthcare solution design studies focus on developing analytic solutions that enhance product, process and practice values for clinical and non-clinical decision support. The objective of this study is to explore the scope of healthcare analytics research and in particular its utilisation of design and development methodologies. Using six prominent electronic databases, qualifying articles between 2010 and mid-2018 were sourced and categorised. A total of 52 articles on healthcare analytics solutions were selected for relevant content on public healthcare. The research team scrutinised the articles, using established content analysis protocols. Analysis identified that various methodologies have been used for developing analytics solutions, such as prototyping, traditional software engineering, agile approaches and others, but despite its clear advantages, few show the use of design scienc...
2008 2nd IEEE International Conference on Digital Ecosystems and Technologies, 2008
Application design driven by user needs is an increasing trend: such applications may not be anti... more Application design driven by user needs is an increasing trend: such applications may not be anticipatable using traditional requirement and build approaches. Mashup refers to an integrated Application Programming Interface (API) that combines data from different data destination or third party sources for web services. This web service provides a combined API that is technologically valid and compatible with other web applications. In recent years, web mash ups have been tested for solving many issues in existing web applications, such as e-science. In this paper, we analyzed a real service problem in a current virtual organization to show current limitations of using a distributed architecture, and to describe a web service orientated architecture using the mashup concept. We provide a schematic solution for a paradigmatic user application problem, illustrated by a specific map usage need based on geographical information system data. Specifically, our illustrative application is finding the closest hotel within walking range of a meeting venue. Based on the case issues, we outline a generic architecture that offers a dynamic solution for web portals providing services for dynamic user needs.
In this position paper we outline the concept of the noetic prism (Pigott and Hobbs, 2001), and s... more In this position paper we outline the concept of the noetic prism (Pigott and Hobbs, 2001), and show how it suggests a useful framework for modelling context in managing knowledge. This paper draws substantially on a more detailed treatment of the paradigm of Pigott, Hobbs and Gammack (in prep). The power of noetic prism as framework lies in its generic and principled nature, and gives constructs with which to theorise about the issues familiar in the field, without being grounded only in particular case studies of practice. Reconceptualising the terms data, information and knowledge, it presents a radical departure from the conventional view of the field by removing ontological status from artefacts to active process outcomes. The data, information and knowledge of an organisation are all late-binding, purpose-determined aspects of a single body of material, which we term its noetica. Particular bindings are brought out through its being analysed and modelled using various tools and formalisms. This view suggests the homogeneity of the resource, whose status becomes determined by active usage, rather than storage descriptions. This is supported in Clancey's (1997), major review of knowledge representation, which argues that knowledge is irreducibly based in human semantic spaces that can not be considered simply a property derivable from disembodied associations.
The purpose of this article is to examine the theme of the Department, and this Journal, taking a... more The purpose of this article is to examine the theme of the Department, and this Journal, taking as its starting point a series of seminars held in 1992.
A mashup is an integrated Application Programming Interface (API) that combines data from differe... more A mashup is an integrated Application Programming Interface (API) that combines data from different data sources or third party web services. In recent years, mashups have been implemented to enhance information management in many web applications. Mashups provide a combined API that is both technologically valid and compatible with other web applications, allowing them to provide customized solutions to business end users through rapid data and service combination. Traditionally portal architectures aggregate content but have limitations which mashup solutions can overcome. We propose an alternative service development approach to the distributed architecture of web portals, using a mashup technique. We show how a generic design based around web service architectures can better meet end user needs, and how customized solutions can readily be built for business problems. Prototype mashup applications, developed through action research, were evaluated favorably for usefulness, speed and ease of use by both technical and business representative users.
This article illustrates and reflects upon the nature of inquiry appropriate to the question of p... more This article illustrates and reflects upon the nature of inquiry appropriate to the question of place branding, in particular, world city branding. Disciplinary research traditions including cultural studies, film studies, marketing, and psychology offer conceptual categories and valuable modes of access to this area, and our concern here is to examine whether these compete or converge in forming understanding. Noting both the benefits and challenges of working across quite different paradigms of thought, vocabulary, and expected outcome, we discuss the possibilities of mutual shaping or influence in interdisciplinary inquiry. Acknowledging issues in establishing a working and meaningful discursive field across disciplinary boundaries, interests, and methodological habits, we illustrate, using a range of qualitative, projective, and quantitative methods, the collection, evaluation, and analysis of primary and secondary data in a current project. This looks at the major Pacific Rim c...
A hiccup or a rift? ERP implementation success in Jordan
Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) syste... more Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) systems in both its public and private sectors. Jordan's emerging private sector has historically close ties to the public sector, though a global market orientation ...
Branding Cities: a case study of collaborative methodologies in cultural, film, and marketing research
… : The Twenty-First …
Page 1. 1 Branding Cities: a case study of collaborative methodologies in Cultural, Film, and Mar... more Page 1. 1 Branding Cities: a case study of collaborative methodologies in Cultural, Film, and Marketing research Stephanie Hemelryk Donald, University of Technology, Sydney Stephanie.Donald@uts.edu.au and John Gammack, Griffith University J.Gammack@gu.edu.au ...
Integrating significant e-business applications into an established environment is a task for whi... more Integrating significant e-business applications into an established environment is a task for which established project management techniques and development models have not explicitly catered. We investigate the strategies employed for managing the integration of an Internet Management System (IMS) into an organisation's virtual private network. This innovative, mission critical technology was unprecedented in the organisation's history, and existing project management models had to be adapted. Furthermore, the integration of this system into a local area network had no precedent in the vendor's or developer's history. With many unknowns, effective risk-management was therefore required. Our case study reveals how the project was impacted by technical complexity, the sharing of required expertise and project management issues including, communication, document management and lack of dedicated project personnel highlighting some lessons learned.
Third International Conference on Semantics, Knowledge and Grid (SKG 2007), 2007
Semantics have become acceptable techniques for data integration, data interoperability and data ... more Semantics have become acceptable techniques for data integration, data interoperability and data visualization in many software engineering domains and web developments over the past few years. This paper describes a software development where semantic ontology techniques have been used for developing a generic knowledge model applicable across rural industries. This technique enables us to outline a single access point for building end-user specific knowledge based systems. We have called the new solution prototype an End-User Enabled Design Environment (EUEDE) where the knowledge components from the problem ontology is used in building specific decision systems that are contextsensitive to end-user factors. Illustrating with an application from the dairy industry, we describe the design architecture and theory, and argue its generic capability to application in other problem domains.
Journal of the Association for Information Systems
Despite years of decision support systems (DSS) research, DSS artifacts are frequently criticized... more Despite years of decision support systems (DSS) research, DSS artifacts are frequently criticized for lacking practitioner relevance and for neglecting configurability and contextual dynamism. Tailoring in end-user contexts can produce relevant emergent DSS artifacts, but design theory for this is lacking. Design science research (DSR) has important implications for improving DSS uptake, but generally this has not been promoted in the form of metadesigns with design principles applicable to other DSS developments. This paper describes a metadesign theory for tailorable DSS, generated through action design research studies in different primary industries. Design knowledge from a DSS developed in an agricultural domain was distilled and generalized into a design theory comprising: (1) a general solution concept (metadesign), and (2) five hypothesized design principles. These were then instantiated via a second development in which the metadesign and design principles were applied in a different domain (forestry) to produce a successful DSS, thus testing the metadesign and validating the design principles. In addition to contributing to DSR and illustrating innovation in tailorable technology, the paper demonstrates the utility of action design research to support theory development in DSS design.
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Papers by John Gammack