Papers by Sally F A T H Y ElSayed
Journal of Tourism, Hotels and Heritage (Print), Dec 1, 2022
The International Journal of Tourism and Hospitality Studies
Purpose-One of the biggest challenges hotels operations may face is to renovate it's facilities w... more Purpose-One of the biggest challenges hotels operations may face is to renovate it's facilities with required and expected standards, without losing business. Hotels renovation is necessary for sustainable success, increase of market share, improvement of overall performance, and strengthening of the hotel's brand name. Despite the fact of importance, the renovation effect on the success of the hotel and its performance, a few research discussed this issue and its effect on the occupancy percentage of the hotel and demonstrate the advantage to customer relationship with the hotel. This paper aims to investigate and explore the most influential causes of delays in hotel renovations in Egypt and classify their impacts on time and cost. 45 80 Utopia. 52 85 Desert Rose.
The Impact of Authentizotic Climate on Innovative Work Behavior in the Hospitality Industry: Psychological Empowerment as a Mediator and LMX as a Moderator
International Journal of Tourism and Hospitality Studies, Apr 1, 2023
This research aims to identify the effect of the authentizotic climate on innovative employee beh... more This research aims to identify the effect of the authentizotic climate on innovative employee behavior in Egyptian hotels through psychological empowerment as a mediator and leader-member exchange (LMX) as a moderator. The field study was applied using the survey method on a simple random sample of employees in five-star hotels in Sharm El-Sheikh. The study relied on testing hypotheses and validity of the theoretical model upon the SEM method via the “Partial least squares PLS” technique with SmartPLS-3.The study results showed that an authentizotic climate positively and significantly affects innovative work behaviors in hotels through psychological empowerment as a mediator, and the leader-member exchange as a moderator. The study recommended that Egyptian hotels create an authentizotic work climate with its four dimensions. that empowers their employees psychologically and develops their innovative work behaviors, and at the same time pays attention to the quality of relations between leaders and employees in hotels.
The Use of Sustainability Principles and Lighting Technology in Lighting Hotels’ Lobby Area
Journal of Association of Arab Universities for Tourism and Hospitality, 2021
The International Journal of Tourism and Hospitality Studies, O6U, 2023
One of the biggest challenges hotels operations may face is to renovate it’s facilities with requ... more One of the biggest challenges hotels operations may face is to renovate it’s facilities with required and expected standards, without losing business. Hotels renovation is necessary for sustainable success, increase of market share, improvement of overall performance, and strengthening of the hotel's brand name. Despite the fact of importance, the renovation effect on the success of the hotel and its performance, a few research discussed this issue and its effect on the occupancy percentage of the hotel and demonstrate the advantage to customer relationship with the hotel. This paper aims to investigate and explore the most influential causes of delays in hotel renovations in Egypt and classify their impacts on time and cost.
The data was collected through a questionnaire addressed to the hotels’ customers and a semi-structured interview addressed to the experts and designers in the hospitality field. A sample of four and five stars resorts in Red Sea, Egypt.
Journal of Tourism, Hotels and Heritage, 2022
Egypt is characterized by the multiplicity of traditional handicrafts, depending on the region an... more Egypt is characterized by the multiplicity of traditional handicrafts, depending on the region and the diversity of history. Traditional handicrafts are one of the factors that distinguish Egyptian tourism and gives its’ hotels a different image. There is a growing interest from the different parties in the tourism and hospitality industry to search in ways that differentiate their services from other competitors. The use of traditional crafts would enhance the customers' sense of the authenticity of the place and prompt them to search more about the history of these crafts and knowing more about it and enhance the relationship between hotel and guests with a distinctive brand. This study describes the effect of using different kinds of Egyptian traditional handicrafts as Salt, Pottery, and Kilim in Siwan hotels to secure sustainable rates of demand. To achieve the aim of the study, a self-administrated questionnaire was developed and addressed to hotels’ guests, 285 forms were statistical analysis. Also, twenty-two Semi- Structured interviewees were conducted with tourism and hospitality experts. The findings of the study reveal that using these crafts in hotels could stimulate consumers' purchasing behavior. Egyptian Tourism Authority should adopt the concept of heritage hospitality and art marketing concept by enhancing marketing efforts through international exhibitions and its official websites. Hotels owners should adopt using of handcrafts to differentiate their decorations, and brand it. Traditional handicrafts men are to differentiate their products to include all amenities as a tool of publicity and marketing the brand name with the Egyptian identity.
Journal of Association of Arab Universities for Tourism and Hospitality, 2018
This study aims to identify the impact of technology orientation and relevant items on the overal... more This study aims to identify the impact of technology orientation and relevant items on the overall organizational performance, such as (correct and timely data and information, ERP; Enterprise Resource Planning system, computer aided design tools and control systems and automation of tools), by application to The Tourism Companies and Hotel Operators in Egypt.
Journal of Association of Arab Universities for Tourism and Hospitality, 21(4), pp. 158-171., 2021
Purpose-Operators are now asking designers to respond to the growing interest from customers in a... more Purpose-Operators are now asking designers to respond to the growing interest from customers in a sustainable environment by using and providing designing elements that are in line with green practices reduce energy. The study aims to study how to employ interior design elements that helps in saving the environment and reduce using of energy. The study focused on using of the new lighting technology and applications as an effective element of hotels interior design in saving energy and increasing customers' satisfaction. Results of the research showed that there is a growing importance in depending on the natural lighting especially on the hotels' lobby where customers' first impression is shaped. The new lighting technology giving the designer the possibility to adopt the greening concept in addition to stimulate the emotional side of customers and their purchasing attitudes and raise their feeling of satisfaction. Design/methodology/approach-the data was collected through a questionnaire addressed to hotels' customers and a semi-structured interview addressed to experts and designer in hospitality field. Research limitations/implications-A sample of five and four stars resorts in Marsa Allam, Red Sea, Egypt.
Journal of Association of Arab Universities for Tourism and Hospitality
Purpose-In today's highly competitive hospitality environment, an inviting spa can create a truly... more Purpose-In today's highly competitive hospitality environment, an inviting spa can create a truly memorable guest experience.-Spa‖ is an acronym for salus per aqua, or health through water. More than any other hotel service or amenities, Spas provide the personal, intimate and comforting experience sought by today's consumers and helping resorts and hotels need to stay competitive. Spas that deliver on the guest experience and exceed clients' expectations take into account not only what their clients are looking for, but what they may not have considered, as well. Design/methodology/approach-Using a deductive approach, case study data was collected from five hotels, located at the Red Sea, via semi structured questionnaire to top line management and SPA managers. Research Results and Recommendations-The research focused on a sample of the Five Star chain hotel's in Red Sea in Egypt that running SPA club.
International Journal of Heritage, Tourism and Hospitality
Special issue on papers of the 10 th ICTH (2017) organized by Faculty of Tourism and Hotels, Fayo... more Special issue on papers of the 10 th ICTH (2017) organized by Faculty of Tourism and Hotels, Fayoum University
More and more, guests are seeking a bespoke experience and global brands are diversifying their o... more More and more, guests are seeking a bespoke experience and global brands are diversifying their offerings to meet their expectation. A design response that imbues the entire guest journey with a sense of place, history and culture is essential in building memorable experiences. History of the place and its cultural heritage are the most pervasive resources in the world that can build a different and unique relationship between customers and destination and accordingly hospitality properties. Hotels may use their destinations' history, unique heritage and cultural resources to increase placebased competitive advantage by providing a mix of tangible and intangible experiences. A touch can reflect the atmosphere and the history of the Egyptian country in the eyes of its visitors. Studying customers' satisfaction in hospitality industry may not be a something new, however studying the relationship and the impact of the countries' history and using it in designing hotel and how far it can impact guest' satisfaction is very important in order to sustain a high volume of business between competitive hotels.
Journal of Association of Arab Universities for Tourism and Hospitality, 2018
The purpose of this paper is studying the effectiveness of using smart phones Apps on raising hot... more The purpose of this paper is studying the effectiveness of using smart phones Apps on raising hotels’ occupancy and operations’ efficiency at five-star hotels at the Red Sea, Egypt. Data were collected via a semi-structured questionnaire addressed to hotels’ general managers, director of sales and marketing and E-marketing managers, The research focused on a sample of hotels’ local chains in Red Sea, Egypt.
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Papers by Sally F A T H Y ElSayed
The data was collected through a questionnaire addressed to the hotels’ customers and a semi-structured interview addressed to the experts and designers in the hospitality field. A sample of four and five stars resorts in Red Sea, Egypt.