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Notes: Robust standard errors in parentheses. * p < 0.10, ** p< 0.05, *** p< 0.01. Table 4. Regression estimates of the frequency of experiencing abuse or harassment.

Table 4 Notes: Robust standard errors in parentheses. * p < 0.10, ** p< 0.05, *** p< 0.01. Table 4. Regression estimates of the frequency of experiencing abuse or harassment.

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Table 1. Research participants’ demographic characteristics.
Table 1. Research participants’ demographic characteristics.
Table 2. Employees having or not witnessed/experienced abuse and harassment.
Table 2. Employees having or not witnessed/experienced abuse and harassment.
Figure 1. Perpetrators of abuse or harassment. Note: The percentages correspond to participants that have named at least one perpetrator (N = 170).
Figure 1. Perpetrators of abuse or harassment. Note: The percentages correspond to participants that have named at least one perpetrator (N = 170).
Note: Number of responses in parentheses. Table 3. Abuse or harassment witnessed and experienced by hospitality and tourism employees by frequency.
Note: Number of responses in parentheses. Table 3. Abuse or harassment witnessed and experienced by hospitality and tourism employees by frequency.
Notes: Robust standard errors in parentheses. * p < 0.10, ** p< 0.05, *** p < 0.01. (1) Abuse by customers has increased during the pandemic, (2) I’m more likely to report customer abuse during the pandemic, (3) I'm afraid of losing my job if | report abuse by customers during the pandemic. Table 5. Differences in feelings about abuse and report due to the pandemic by perpetrator.
Notes: Robust standard errors in parentheses. * p < 0.10, ** p< 0.05, *** p < 0.01. (1) Abuse by customers has increased during the pandemic, (2) I’m more likely to report customer abuse during the pandemic, (3) I'm afraid of losing my job if | report abuse by customers during the pandemic. Table 5. Differences in feelings about abuse and report due to the pandemic by perpetrator.
Table 6. Probability of reporting abuse or harassment.
Table 6. Probability of reporting abuse or harassment.
Related topics:
Tourism StudiesAgnews General Strain TheoryMoral EconomyTourism and Hospitality ManagementTourism and HospitalitySexual harassment and abuse
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