Key research themes
1. How can student support services be effectively planned and tailored to diverse educational contexts and student populations?
This theme investigates the multifaceted factors influencing the design and delivery of student support services, especially in open, distance, and higher education settings. Given the diverse characteristics of students, program demands, technological infrastructure, and varying institutional and national contexts, planning effective and adaptable student support requires nuanced understanding and trade-offs. Research here highlights the non-existence of universal models and emphasizes context-specific frameworks to optimize support services.
2. What strategies improve academic and social support for international students to enhance retention and integration?
This theme examines specialized support approaches in U.S. and international higher education institutions to address the unique academic, social, and cultural needs of international students. Studies focus on how tailored programming, cross-unit collaboration, and culturally sensitive outreach contribute to student engagement and success amid political and institutional challenges, highlighting models that encourage inclusion and capitalize on international diversity.
3. How does centering student voices and coordinated support enhance effectiveness of school- and university-based student support systems?
This theme explores the incorporation of student perspectives and the coordination of support services as critical factors in improving the responsiveness and outcomes of student support systems. Research focuses on school referral practices, trust and fit in support relationships, and collaborative wraparound services addressing complex, intersecting student needs, emphasizing developmental approaches and shared decision-making to empower students and improve retention and success.