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QoE Management

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lightbulbAbout this topic
Quality of Experience (QoE) Management refers to the systematic approach of measuring, monitoring, and optimizing user satisfaction and perceived quality in services, particularly in telecommunications and multimedia applications. It encompasses various methodologies and metrics to assess user interactions and experiences, aiming to enhance service delivery and user engagement.
lightbulbAbout this topic
Quality of Experience (QoE) Management refers to the systematic approach of measuring, monitoring, and optimizing user satisfaction and perceived quality in services, particularly in telecommunications and multimedia applications. It encompasses various methodologies and metrics to assess user interactions and experiences, aiming to enhance service delivery and user engagement.

Key research themes

1. How can collaboration between OTT providers and ISPs enhance QoE-driven service delivery and revenue generation?

This research area explores collaborative frameworks where Over-The-Top (OTT) service providers and Internet Service Providers (ISPs) share information and coordinate actions to improve Quality of Experience (QoE) for end users. Collaboration enables optimized resource allocation, improved network management, and enhanced revenue streams for both parties. Emphasis is placed on architectures facilitating information exchange, joint revenue modeling, and mechanisms for dynamic QoE-aware network service management.

Key finding: Proposes a reference architecture defining modules and interfaces enabling collaboration between OTT and ISP providers, driven by revenue maximization based on user churn modeled via a Sigmoid function influenced by QoE.... Read more
Key finding: Introduces an SDN-based platform, Timber, enabling real-time information exchange between OTT and ISP to enhance collaborative QoE management. Experimental analysis reveals that increasing the frequency of shared information... Read more
Key finding: Proposes the zero-rated QoE approach in 5G networks where Mobile Network Operators (MNOs) limit users' throughput based on predicted QoE rather than raw data rates, integrating OTT provider’s quality influence factors.... Read more
Key finding: Highlights the emergence of closed-loop QoS improvement strategies that integrate user perception (QoE) feedback into network management. The paper synthesizes methodologies combining QoS metrics with subjective QoE measures... Read more

2. What methodologies and architectures are effective for integrated QoS and QoE management in networks and multimedia services?

This theme covers frameworks and management environments that unify traditional Quality of Service (QoS) management with Quality of Experience (QoE) considerations. The focus is on architectures enabling dynamic, web-based, or software-defined approaches for monitoring, controlling, and optimizing network resources and application performance simultaneously. Integrated frameworks facilitate network operator visibility, policy enforcement, and end-user satisfaction in heterogeneous and softwarized network environments.

Key finding: Introduces QAME, a web-based QoS-Aware Management Environment that integrates QoS and traditional network management into a common platform using open standards (SNMP, LDAP, COPS). QAME enables topology and QoS discovery,... Read more
Key finding: Presents QoESoft, an SDN-based approach for dynamic resource allocation in softwarized networks supporting multimedia streaming that explicitly accounts for QoE metrics. The system integrates a QoE-aware flow monitor and... Read more
Key finding: Provides a comprehensive survey of QoE-aware management techniques focusing on the integration of SDN and NFV for multimedia services. Highlights the evolution from QoE modeling and monitoring to adaptive streaming and... Read more
Key finding: Extends the TeleMIP hierarchical mobility management architecture with QoS differentiation based on differentiated services and centralized bandwidth brokers for intra-domain resource allocation. The architecture dynamically... Read more
Key finding: Identifies user waiting time thresholds as critical QoE factors in interactive web applications such as map services. Using psychophysical experiments, the study quantifies the perceptible waiting time thresholds that impact... Read more

3. How can fairness in QoE be quantified and incorporated into resource allocation and scheduling for user-centric QoE management?

This theme addresses the challenge of defining and measuring fairness in Quality of Experience across multiple users sharing network resources and services. It critiques traditional QoS-based fairness indices and introduces QoE-specific fairness metrics that account for the subjective, nonlinear relationship between network conditions and user experience. Characterizing and applying QoE fairness enables equitable resource distribution sustaining user satisfaction and reducing churn in heterogeneous service environments.

Key finding: Proposes a novel QoE fairness index (F) designed to capture fairness in user experience more accurately than classical QoS fairness indices such as Jain’s index. The index accounts for nonlinearities in QoE responses, showing... Read more
Key finding: Models the impact of user impatience and quality tolerance on system QoE and resource usage incorporating user aborts and blocked requests using a Markovian queueing model. Analytical insights reveal that increased user... Read more

All papers in QoE Management

Satisfying the requirements of devices and users of online video streaming services is a challenging task. It requires not only managing the network Quality of Service but also to exert real-time control, addressing the user's Quality of... more
Virtual reality (VR) cloud gaming faces significant challenges in terms of latency and bandwidth consumption, particularly in softwarized 5G and beyond (5G&B) networks. Ensuring an immersive experience on low-end devices, such as... more
Internet radio broadcasting emerged as a dynamic media that enables the delivery of audio content through various devices and network conditions. This paper investigates the technical foundations of Internet radio, focusing on the... more
The rapid growth of the Internet of Things (IoT) has transformed numerous industries by enabling seamless communication among billions of devices, sensors, and applications. However, traditional network infrastructures struggle to meet... more
The rise in demand for low-latency, high-resolution video streaming has brought to light fundamental shortcomings in traditional Dynamic Adaptive Streaming over HTTP (MPEG-DASH) systems under mobile and bandwidth-limited conditions.... more
design model via a transformation. A solution design model provides sufficient and complete information to provision the requested service. A high-level solution design model is then refined into a set of provisioning parameters that can... more
Zero-touch networks and services design and management have been studied both in academia and industry. This text focuses on the overall operation of the telecom field, especially on operations support systems and business support... more
In this article, we present the challenges faced by communication networks in delivering high-quality video content to mobile and stationary devices serving CDN users. Starting with Content Distribution Network types, an overview is given... more
Tesis Univ. Granada. Programa Oficial de Doctorado en Tecnologias de la Informacion y la Comunicacion
The advent of 5G technology has introduced unprecedented opportunities for enhancing mobile network performance, driving the need for innovative solutions to meet the demands of diverse services. Vertical network slicing, a key feature of... more
The telecommunications landscape has been changing and will continue to change in the next few years. Pervasive ultra-broadband, programmable networks, and cost reduction of IT systems, are paving the way to new services and... more
5G communications have become an enabler for the creation of new and more complex networking scenarios, bringing together different vertical ecosystems. Such behavior has been fostered by the network function virtualization (NFV) concept,... more
5G slices are susceptible to indirect Distributed Denial of Service (DDoS) attacks, where overwhelming traffic directed to one slice can also disrupt other slices sharing the same infrastructure Many current mitigation methods rely on a... more
One of the key goals of Network Functions Virtualization (NFV) is achieving energy efficiency through workload consolidation. A good example for maximizing energy savings is the Virtualization of Content Delivery Networks (vCDNs) NFV use... more
One of the key goals of NFV is to optimize the infrastructure resource usage while driving operational simplicity. Real-time analytics providing insight into various components such as compute (e.g. dynamic CPU utilization), storage (e.g.... more
One of the key goals of Network Functions Virtualization (NFV) is achieving energy efficiency through workload consolidation. A good example for maximizing energy savings is the Virtualization of Content Delivery Networks (vCDNs) NFV use... more
One of the key goals of NFV is to optimize the infrastructure resource usage while driving operational simplicity. Real-time analytics providing insight into various components such as compute (e.g. dynamic CPU utilization), storage (e.g.... more
In the rapidly evolving landscape of cloud computing, the need for agile, scalable, and efficient infrastructure management has become paramount. Traditional cloud management techniques often struggle to meet the dynamic demands of modern... more
In this paper, we study and present a management and orchestration framework for vehicular communications, which enables service continuity for the vehicle via an optimized application-context relocation approach. To optimize the transfer... more
Efficient load balancing is crucial for optimizing network performance and ensuring seamless connectivity in modern campus area networks (CANs). With the proliferation of data-intensive applications and the increasing reliance on... more
Dynamic Adaptive Streaming over HTTP (DASH) is currently a widely adopted technology for video delivery over the Internet. DASH offers significant advantages, enabling users to switch dynamically between different available video... more
Network function virtualization (NFV) and network slicing are two promising enabling technologies for 5G networks. Considering the volume of data traffic generated by Internet of things (IoT) applications and their service requirement... more
The adoption of 5G services depends on the capacity to provide high-value services. In addition to enhanced performance, the capacity to deliver Security Service Level Agreements (SSLAs) and demonstrate their fulfillment would be a great... more
Today 4G mobile systems are evolving to provide IP connectivity for diverse applications and services up to 1Gbps. They are designed to optimize the network performance, improve cost efficiency and facilitate the uptake of mass market... more
Multi-domain and end-to-end (E2E) capabilities are major objectives in 5G slicing. A split is needed of the multidomain slice capabilities between several technological and/or administrative domains while still preserving their individual... more
Management and orchestration functionalities are crucial activities in 5G slicing systems. Essentially, the basis is the integrated framework Management and Orchestration (MANO), of The European Telecommunications Standards Institute but... more
Multi-domain and end-to-end (E2E) capabilities are major objectives in 5G slicing. A split is needed of the multidomain slice capabilities between several technological and/or administrative domains while still preserving their individual... more
Vehicle-to-Everything (V2X) and Internet of Vehicles are complex multi-actor systems offering to vehicles capabilities to exchange data with other entities (vehicles, infrastructure, grid, pedestrians, etc.) The V2X services aim to... more
Management and orchestration functionalities are crucial activities in 5G slicing systems. Essentially, the basis is the integrated framework Management and Orchestration (MANO), of The European Telecommunications Standards Institute but... more
Provisioning of network slices with appropriate Quality of Experience (QoE) guarantees is one of the key enablers for 5G networks. However, it poses several challenges in the slice management that need to be addressed to achieve an... more
Modern and future services require ultra-reliable mobile connections with high bandwidth parameters and proper security protection. It is possible to ensure such conditions by provisioning services in the Multi-Access Edge Computing... more
Recently, the coupling between content caching at the wireless network edge and video recommendation systems has shown promising results to optimize the cache hit and improve the user experience. However, the quality of the UE wireless... more
Radio Access Networks (RAN), Edge Computing (EC), and Network Slicing are some of the critical components in 5G networks used to provide different transport services over the same infrastructure and to enable new features, e.g., low... more
This paper describes the effects of the Packet Wash process on the transmission of layered SVC video streams. We show how the packet size is adapted when using a number of different packing strategies, that map the video data into the BPP... more
Web-caches play an important role in the architecture of a Dynamic Adaptive Streaming over HTTP (DASH) system, which can bring video files near to the clients. In such systems, the placement of the caches affects the performance of the... more
The 5G Architecture Working Group as part of the 5GPPP Initiative is looking at capturing novel trends and key technological enablers for the realization of the 5G architecture. It also targets at presenting in a harmonized way the... more
With the dynamic demands and stringent requirements of various applications, networks need to be highperformance, scalable, and adaptive to changes. Researchers and industries view network softwarization as the best enabler for the... more
Psychometric evaluations are generally used to understand the Quality of Experience (QoE) of immersive environments produced using augmented/mixed/virtual reality. Typically, these subjective evaluations are done from an end-user... more
The ETSI MANO framework has been under development since November 2012. It is a widely accepted solution for network virtualization. Despite its already long life the framework is still not only undergoing considerable changes such as... more
Network slicing technology will influence the way in which new networking solutions will be designed and operated. So far, network slicing is often linked with 5G networks, but this approach can be used to deploy any communications... more
Network slicing is an important technology that influences the way in which new networking solutions will be designed and operated. Currently, there are several approaches to network slicing, but so far there is no a systematic approach... more
The future network slicing enabled mobile ecosystem is expected to support a wide set of heterogenous vertical services over a common infrastructure. The service robustness and their intrinsic requirements, together with the heterogeneity... more
Customer expectations will continue to drive communication service developers to optimise their use of network resources based on user satisfaction. Thus, network platforms need to be remodelled from Quality of Service (QoS) centric to... more
The next generation of wireless communication systems will rely on advantageous sixth-generation wireless network (6G) features and sophisticated edge Internet-of-Things technology to provide continuous service delegation and resource... more
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