Key research themes
1. How can event quality and satisfaction metrics predict festival loyalty and ongoing participation?
This theme investigates the measurable indicators of event success such as festival quality dimensions, visitor satisfaction, perceived value, and their direct impact on customer loyalty and repeat attendance. Understanding these relationships helps event organizers improve operational and promotional strategies to build sustainable events with continuous patronage.
2. What role do digital and social media platforms play in promoting and managing event marketing in the contemporary era?
This research theme centers on the transformative impact of digital technologies and social media on event marketing strategies, festival promotion, customer engagement, and operational management. The integration of online platforms enables targeted communication, enhances audience reach, and reshapes event experiences, making it a critical area for festival planners, marketers, and destination managers.
3. How have event venues and management adapted to global disruptions, particularly in response to the COVID-19 pandemic?
This theme explores the critical adaptations and innovations in event venue operations and overall event management triggered by the COVID-19 pandemic. It focuses on safety compliance, venue upgrades for virtual/hybrid events, multi-venue strategies, and the emergent importance of alternative event spaces, which collectively reshape the future of meetings, incentives, conferences, and exhibitions (MICE) sectors.