Intelligent Systems Reference Library

Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry

This chapter discusses the development of improved citizen services taking into consideration integration of agent-based modelling and simulation experience into conceiving, design and implementation activities with a strong focus on technology enabled service systems. Service design is formalized here towards the integration of customer experience, validated through service interaction modelling. Integration of user experience at design stage in the value co-creation process is a possible immediate evolution direction of projects in the Smarter Cities perspective. Guidelines for integrating a modelling and simulation perspective in service design are presented along with the Socio-Technical Systems Engineering process. The case study presented here is dedicated to Smart Transport. The chapter opens a larger discussion on specific research directions and knowledge transfer related to Smart Transport as highlighted in EU projects.

2008 IEEE Congress on Services Part II (services-2 2008), 2008

Some IT companies, such as IBM, are pushing research and education in Service Science. This is due to the transition of their business models from producing hardware and software to providing services, as well as service-oriented vision changes the way people design software systems. People believe that service is the common language between business developers and IT engineers and service bridges the gap between business requirements and IT implementation. But people still do not know clearly how to use the service related theories in software system analysis and design. This paper attempts to explore this unknown topic. We want to reveal how software can become a service and suggest guidelines for analyzing and implementing service-oriented systems.

Future Internet–FIS 2008, 2009

The agent paradigm, with its new way of thinking about software systems as a collection of autonomous, flexible and robust agents, offers a promising solution for modelling and implementing distributed complex systems. Intelligent agents and services share a substantial number of key concepts such as autonomy, reactivity, loose coupling and strong encapsulation. There has been, however, little work on leveraging such a deep connection between agents and services. In this paper, we argue that agent-oriented software engineering (AOSE) provides an important basis for service analysis and design at the business service level. In particular, we show how concepts and techniques in AOSE can be used to analyse and model business services in the context of service ecosystems.

Method engineering techniques albeit proven effective for paradigms such as function, object and component, are pertinent to limited aspects of service orientation (SO). The comparison frameworks show that the pro- duced methods neither conform to SO design principles nor to SOA, which is an issue. This paper proposes a framework to guide engineering methods for service-oriented software engineering. It describes a method by its aggregates and the relationships between elements such as Service Science (SS), SO, SOA, SOC, and Web. The paper also describes the guidance for method engineering. The framework consists of two layered categories of entities: (C1) conceptual foundation entities: SS, SO, and SOA, and (C2) realization infrastructure entities: SOC and Web. These entities request and provide services from/to each other. The framework comprehensively describes the SOSE environment, enforces the construct service with fundamental properties and principles, produces SOSE methods t...

2005

The current World-Wide Web was intended to be used by people, but most experts, including the founder of the WWW, Tim Berners-Lee, agree that the future WWW will have to evolve to include usage by computer systems. Moreover, the impact of computer usage will exceed that of human usage. The evolution is expected to occur through the design and deployment of Web services. The term Web services sometimes refers to services that employ a particular set of basic standards. Since these standards are all but incidental to the key concepts of services and services apply even in settings strictly different from the WWW, it is helpful to think of service-oriented computing as a more general topic.

A simulation model is intended to capture a real-world system. Consequently, the modeling language used for making the simulation model should have a “real-world semantics” guaranteeing some kind of ontological faithfulness for the models made with it. In this paper, we propose to use ABDESO, a founda- tional ontology for agent-based discrete event simulation, for evaluating agent-based simulation lan- guages.

2008 IEEE International Symposium on Service-Oriented System Engineering, 2008

Service-oriented computing is becoming a direction of computing technology. For realising the mission of serviceoriented computing, service-oriented architecture has been proposed to facilitate the application development via discoverable services distributed on Internet. That brings out service-oriented modelling as a new technical area to provide modelling and analysis techniques of service-oriented applications. The paper proposes a framework for agentbased service-oriented modelling. It treats both the service providers and the service requesters as service agents. Domain ontology has been used to provide the sharable domain knowledge as well as terminology for allowing the agents to understand each others. A modelling process has also been illustrated with the model development of an online auction service.

Simulation Modelling Practice and Theory, 2006

The paper presents a service-oriented distributed modeling and simulation framework that supports the development and evaluation of large scale distributed systems such as network-centric and system-of-systems applications. The distinct features of the framework include a modeling and specification language, dynamic model checking for completeness and consistency, automated code generation from the specification, simulation of different architectures with a template-based platform builder, service-oriented multi-agent simulation for easy re-configuration and re-composition, formal policy specification and enforcement for dynamic verification, and dynamic analyses for evaluation and monitoring. The framework and most of the tools reported in this paper have been implemented and applied in several industrial projects. This paper presents the design principles, user interfaces, its runtime infrastructure, and the experiment results on its performance.

2014 International Conference on Engineering, Technology and Innovation (ICE), 2014

In the last years, a number of companies have undertaken a shift to a service paradigm. Apart from the benefits obtained by the so called "servitization", many companies have also suffered the lack of methodological and systematic tools to deal with the enlargement of their Product-Service Systems (PSS) offering. The few tools nowadays available in the Service Engineering (SE) context have a reduced industrial applicability, and are mainly focused on the satisfaction of customer needs.