Development of Online Transportation Services

2021

The successful emergence of sharing economy has received so many attentions from both organizations and customers. This recent model of business is said by many to come in the nature of disruptive, especially within the tourism industry. From small to big and popular hotels suffer loss ever since its appearance. Moreover, the sudden boom of on-demand ride hailing services such as Grab becomes a threat to many traditional taxi companies that are believed to have operated and been successful for years before the footprints of Grab is vividly seen. It turned out that the culprit behind the success of this sharing economy business model is the utilization of technology to powerfully connect providers and customers seamlessly. Especially, when the scale of internet penetration and technology development is crawling in a lightning speed. Also, not only that, many claimed sharing economy to be more affordable, convenient and sustainable to the environment. These three just pack the right c...

2019

The purpose of this paper is to explore the behavior of consumer on the online car-hailing platform and its influencing factors based on online car-hailing types (Premier, Taxi, Express and Hitch) and analyze the differences brought by the age and monthly income of the consumer. The results from the questionnaire analysis are: 1. The consumption frequency and amount of consumers (consumers behavior) on the online car-hailing platform are different with their consumption type. For example, the average monthly frequency and amount of Taxi (Express) consumers are 3.78 (5.58) and RMB 85.90 (RMB 73.13). 2. The significant influencing factors for consumer behavior are different with their consumption type. As the significant influencing factors of Premier consumers' behavior are price, quality, risk and community, but none for Taxi consumers' behavior. 3. The age and monthly income of consumers would be significantly different with consumer behaviors of online car-hailing platform and their influencing factors, but none for their gender. according to various car-hailing types provided by the Chinese online car-hailing platform. For example, the car-hailing types provided by China's online car-hailing platform are divided into four categories: Premier, Taxi, Express and Hitch. The major differences among their car-hailing types are price and quality. China's four types of online car-hailing which ranked by the price (driving the same distance and from high to low) are: Premier, Taxi, Express and Hitch. Premier has the best service quality for its better car, smell-free, neat and tidy driver, and baggage pickup, and the quality of other three types are similar. The perceived risks on the types of online car-hailing are different, as there are several vicious crimes encountered by Hitch consumers in 2018, and Hitch has been stopped on August 27th, 2018. But Hitch was in operation when the questionnaire survey time of this paper, so Hitch consumers' behavior is still within the scope of this paper.

Analele Universitatii "Eftimie Murgu" Resita: Fascicola II, Studii Economice, 2019

Through the paper called Study on local public transport services the consumers' attitude on the degree of satisfaction of the quality of services offered by the local public transport supplier was analyzed. The present study is based on a direct research, based on a questionnaire-type survey, the results being grouped according to the subjects' responses. After completing the study, the results showed that there is a demand for local public transport services, the majority of consumers being employed people, pupils / students and retired people who travel more often with a one way ticket or a weekly ticket, on working days. As the safety of citizens in the means of transport is very important, a majority of consumers consider that they are satisfied with the quality of the transport services offered. In order to improve the quality of local public transport services, consumers make proposals regarding the traffic graphs, ticket validators, the purchase of subscriptions in e...

Transportation is a major factor in influencing our daily lives to become more efficient and productive. The taxi had become the favourite of people in choosing public transportation because it personally brings us to the exact location of our destination. Taxi has monopolized public transport from door to door for a long time ago until a company providing the same service known as the Grab entered the market recently. This study had been conducted to compare the services provided by taxi and Grab from the perception of their customers. This study can help service providers see which aspects they need to make improvements in the interests of both parties. The survey had been conducted at Kuala Lumpur because of the probability of taxi and Grab users are higher at a busier state as in the capital city. Descriptive statistics is mainly used in making simple summaries with the help of graphical representation. Mann Whitney U test had been used to compare the two service providers at each aspect which are accessibility, comfort of rides, safety and value for money. As a result, Grab has significantly higher user ratings than taxi for all aspects of services considered in the study

Russian Journal of Agricultural and Socio-Economic Sciences, 2020

This study aims to analyze and test the customer satisfaction model of online transportation services in Palembang. The variables observed in the customer satisfaction model are service quality and promotion. This study uses primary data obtained by distributing questionnaires online using google doc. The respondents in this research are people who live in Palembang city at least 17 years old and people who have used go-ride and grab-ride online transportation services at least 10 times in the last 3 months. The sampling technique included in this study used accidental sampling. Data analysis with multiple regression methods (ordinary least squares) was carried out by researchers using the SPSS program to determine the effect of service quality and promotion on customer satisfaction. The result reveals that the quality of go-ride and grab-ride services has a significant effect on Customer Satisfaction of Online Transportation Services in Palembang City and the Go-ride and Grab-Ride Promotion variables have a significant effect on Customer Satisfaction of Online Transportation Services in Palembang City.

2018

The advancement of technology and Smartphone applications offers a lot of opportunities and challenges for companies to increase their market share. Through this technology and its application, companies such as transportation industries can make a lot of money and bring their products and services closer, faster and more easily to customers. In addition the customers can gain access to companies' services and products on time. On the other hand the advancement of Smartphone technology disrupts the common transportation business practices. Communication and negotiation are becoming more virtual. This technology brings about huge benefits to both customers and companies. However the same technology causes a huge problem especially to other transportation companies as they might lose market if they do not use it. This technology helps many transportation industries to make business innovations such as offering lower prices, faster services and deliveries. This research focuses on transportation companies, specifically motorcycle taxis with online booking, which use a Smartphone application. In Manado Indonesia there are three popular motorcycle taxi online companies that use a Smartphone online application, which are Gojek, Grab and Uber. A lot of people use an online motorcycle taxi rather than public transportation because of its convenience, affordable price, safety and speed compared to local public transport. This study aims to find out the determinant factors that influence people to use motorcycle taxi online services. This research is going to reveal the favorite motorcycle taxi online company and its criteria based on respondents' perspectives. This paper will use the Analytical Hierarchy Process both for data gathering and data analysis. The research findings will contribute to the local government in formulating laws and policies specifically on motorcycle taxi online service.

TEM Journal, 2019

This study is aimed at understanding and analyzing the influences of the image, ease-of-use, price and promotion of an application on passengers' interest. This study describes the results of a survey, which is administered to the customers of transportation services-Gojek, Grab, and Uberin five cities in Indonesia: Jakarta, Bogor, Depok, Tangerang and Bekasi. The research methodology uses a survey of 421 users of online motorcycle transportation services. The results show that the image, ease-of-use, price and promotion of the application significantly influence passengers' interest.

https://www.ijrrjournal.com/IJRR_Vol.8_Issue.1_Jan2021/IJRR-Abstract054.html, 2021

Grab online taxi (previously known as GrabTaxi) is an online application-based transportation tool that is now present in Medan City. The type of service is in the form of two-wheeled to four-wheeled vehicles such as Grabcar. There are factors that can effect consumers to use Grabcar, one of which is improving brand image, price and promotion. This study aims to determine and analyze the effect of brand image, price, and promotion on consumer decisions to use Grabcar online taxi in Medan and its surroundings. The population of this study is the people of Medan and its surroundings, who have used Grabcar online taxi, with a total sample of 279 respondents who were taken using the accidental sampling method. The data was collected by distributing questionnaires to respondents. The analysis technique used is multiple linear analysis. The results showed that brand image, price, and promotion have a positive and significant effect on on consumer decisions to use Grabcar online taxi in Medan and its surroundings.

2017

Globalization era makes the technology advancement more rapidly, this matter can be seen from the number of internet users in the world will increasing each year that reach until 200 to 300 million users per year. Internet usage is very diverse depending on the needs of user, for example is for an online business. Recently the online business was trended in Indonesia such as for online transportation. The online transportation business in Indonesia was booming like as the GO-JEK, the Bojek, the Wheel Line, the Blu-Jek, the Transjek, the PRO-JEK, the TEKNOJEK, the Bangjek, etc. The GO-JEK is a pioneer of online transportation in Indonesia, this matter can be seen by established of company is the first in Indonesia, the feature and the operational area also is wider than the other company. Certainly, the presence the online transportation or motor sharing in the midst society will influenced of lifestyle the peoples who live in urban areas to avoid the traffic. So, there much percepti...

2021

Go-pay and Ovo are features of electronic money payment services provided in the Gojek and Grab applications that come as a solution for city people in terms of payments that have high mobility, time constraints, and high needs. The purpose of this research is to find out and measure how Go-pay and Ovo promotion affects the decisions of users of online transportation applications in 7 semester student of management program, Universitas Pamulang. This research uses quantitative descriptive methods that aim to analyze independent variables and dependent variables. The data source is primary data, processing the data using SPSS version 25. The population in this study are parties that are directly related to the activities of using the online motorcycle taxi application and the sample used is 200 respondents in the population. The results of the paired sample t-test show that the promotion on the Go-pay is 59.99 while the Ovo is 91.25, which indicates that the promotion on Ovo is much ...