Asynchronous Videoconferencing: A Hybrid Communication Prototype
2002
https://doi.org/10.1109/HICSS.2002.993866Abstract
This report introduces a hybrid asynchronous, distributed audio/video group conferencing system. One of the chief benefits of Internet communication systems is that they allow communicators to write messages when they need to, and read messages when they can. Researchers, developers, and lay citizens are increasingly familiar with one of the benefits of e-mail and online text conferencing systems: the ability to use asynchronous, store-and-forward and retrieve-ondemand technologies for communication. However, most theories of interactive technologies suggest that users would achieve more accurate interpersonal perceptions and more effective and efficient work transactions if all visual and auditory non-verbal cues were available via desktop communication systems. Synchronous multimedia communication technologies achieve this, but forego the benefits of store-andforward and retrieve-on-demand. The technological barrier has been in wedding asynchronous communication to the storage, indexing, and retrieval of sound and video.
References (47)
- References
- F. Biocca and K. Nowak, "Plugging your body into the telecommunication system: Mediated embodiment, media interfaces, and social virtual environments," in Communication Technology and Society, D. Atkin and C. Lin, Eds. New York: Hampton Press, 2001, pp. 407-447.
- J.K. Burgoon, D.B. Buller, and W.G. Woodall, Nonverbal Communication: The Unspoken Dialogue (2 nd ed.). New York: McGraw-Hill, 1996.
- T. Connolly, L.M. Jessup, and J.S. Valacich, "Effects of anonymity and evaluative tone on idea generation in computer-mediated groups," Management Science, vol. 36, pp. 97-120, 1990.
- R.L. Daft and R.H. Lengel "Organizational information requirements, media richness and structural design," Management Science, vol. 32, pp. 554-571, 1986.
- A.R. Dennis and S.T. Kinney, "Testing media richness theory in the new media: The effects of cues, feedback, and task equivocality," Information Systems Research, vol. 9, pp. 256-271, 1998.
- P. Ekman and W.V. Friesen, "The repertoire of nonverbal behavior: Categories, origins, usage, and coding," Semiotica, vol. 1, pp. 49-98, 1969.
- S. Gale, "Adding audio and video to an office environment," in Studies in Computer-Supported Collaborative Work, J. M. Bowers and S. D. Benford, Eds..
- North-Holland: Elsevier Science Publishers B. V., 1991, pp. 49-62.
- C. Geisler, "Virtual objects MIA: The problems of mediating multidisciplinary discourse in a software development group," Paper presented at the annual meeting of the American Educational Research Association, Montreal, April 1999.
- E. Goffman, Behavior in Public Places: Notes on the Social Organization of Gatherings. New York: The Free Press, 1963.
- B.W. Hesse, C.M. Werner, and I. Altman, "Temporal aspects of computer-mediated communication," Computers in Human Behavior, vol. 4, pp. 147-165, 1988.
- G. Hiemstra, (1982). "Teleconferencing, concern for face, and organizational culture," in Communication Yearbook 6 , M. Burgoon, Ed. Beverly Hills, CA: Sage, 1982, pp. 874- 904.
- P. J. Hinds, "The cognitive and interpersonal costs of video," Media Psychology, vol. 1, pp. 283-311, 1999.
- A. Hopper, "Communications at the desktop," Computer Networks and ISDN Systems, p. 26, July 1994.
- R. Johansen and M. O'Hara-Devereaux, Globalwork: Bridging Distance, Culture, & Time. San Francisco: Jossey- Bass, 1994.
- J. R. Kelly and J.E. McGrath, "Effects of time limits and task types on task performance and interaction of four-person groups," Journal of Personality and Social Psychology, vol. 49, pp. 395-407, 1985.
- F. Korzenny, "A theory of electronic propinquity: Mediated communications in organizations," Communication Research, vol. 5, pp. 3-24, 1978.
- M. Lombard and T. Ditton, (1999). Presence measures. Unpublished.
- G. Matarazzo, and A. Sellen, "The value of video in work at a distance: Addition or distraction?" Behaviour & Information Technology, vol. 19, pp. 339-348, 2000.
- J. McCroskey, "Ethos, credibility, and communication in the real world," North Carolina Journal of Speech, vol. 4, pp. 24-31, 1971.
- J.E. McGrath, "Time matters in groups," in Intellectual Teamwork: Social and Technical Foundations of Cooperative Work, J. Galegher, R. E. Kraut, and C. Egido, Eds. Hillsdale, NJ: Erlbaum, 1990, pp. 23-61.
- M. Mühlfelder, U. Klein, S. Simon, and H. Luczak, "Teams without trust? Investigations in the influence of video- mediated communication on the origin of trust among cooperating persons," Behaviour & Information Technology, vol. 18, pp. 349-360, 1999.
- K. Nowak, "Conceptualizing and differentiating copresence and social presence," Paper presented at the Presence 2001 Conference, Philadelphia, PA, May 2001.
- B.A. Olaniran, "A model of group satisfaction in computer-mediated communication and face-to-face meetings," Behaviour and Information Technology, vol. 15, pp. 24-36, 1996.
- S. Rafaeli, "Interactivity: From new media to communication," in Advancing Communication Science: Merging Mass and Interpersonal Processes, R.P. Hawkins, J. M. Wiemann, and S. Pingree, Eds. Newbury Park, CA: Sage, 1988, pp. 110-134.
- S. Rafaeli and F. Sudweeks, "Networked interactivity," Journal of Computer-Mediated Communication, vol. 2, http://www.ascusc.org/jcmc/vol2/issue4/rafaeli.sudweeks.html 1997.
- M. Rapaport, Computer Mediated Communications: Bulletin Boards, Computer Conferencing, Electronic Mail, Information Retrieval. New York: John Wiley & Sons, 1991.
- F. J. M. Reid, L.J. Ball, A.M. Morley, and J.S.B.T. Evans, "Styles of group discussion in computer-mediated decision making," British Journal of Social Psychology, vol. 36, pp. 241- 262, 1997. Proceedings of the 35th Hawaii International Conference on System Sciences -2002 0-7695-1435-9/02 $17.00 (c) 2002 IEEE
- F. J. M. Reid, V. Malinek, C. Stott, and J.S.B.T. Evans, "The messaging threshold in computer-mediated communication," Ergonomics, vol. 39, pp. 1017-1037, 1996.
- R.E. Rice, "Media appropriateness: Using social presence theory to compare traditional and new organizational media," Human Communication Research, vol. 19, pp. 451-484, 1993.
- J. Schmitz and J. Fulk, "Organizational colleagues, media richness, and electronic mail: A test of the social influence model," Communication Research, vol. 18, pp. 487-523, 1991.
- J. Short, E. Williams, and B. Christie, The Social Psychology of Telecommunication. London: John Wiley, 1976.
- L. Sproull and S. Kiesler, "Reducing social context cues: Electronic mail in organizational communication," Management Science, vol. 32, pp. 1492-1512, 1986.
- L. Sproull and S. Kiesler, Connections: New Ways of Working in yhe Networked Organization. Cambridge, MA: M.I.T. Press, 1991.
- J.C. Tang and E. Isaacs, (1993). "Why do users like video? Studies of multimedia-supported collaboration," Computer Supported Cooperative Work, vol. 1, pp. 163-196, 1993.
- P.A. Thompsen and D.A. Foulger, "Effects of pictographs and quoting on flaming in electronic mail," Paper presented at the annual meeting of the International Communication Association, Washington, D.C., May 1993.
- M. Turoff, "Computer-mediated communication requirements for group support," Journal of Organizational Computing, vol. 1, pp. 85-113, 1991.
- J.B. Walther, "Interpersonal effects in computer-mediated interaction: A relational perspective," Communication Research, vol. 19, pp. 52-90, 1992.
- J.B. Walther, "Anticipated ongoing interaction versus channel effects on relational communication in computer-mediated interaction," Human Communication Research, vol. 20, pp. 473-501, 1994.
- J.B. Walther, "Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction," Communication Research, vol. 23, pp. 3-43, 1996.
- J.B. Walther, "Group and interpersonal effects in international computer-mediated collaboration," Human Communication Research, vol. 23, pp. 342-369, 1997.
- J.B. Walther, "Visual cues in computer-mediated communication: Don't look before you leap," Paper presented at the annual meeting of the International Communication Association, San Francisco, http://www.rpi.edu/~walthj/ica99.html, May 1999.
- J.B. Walther and J.K. Burgoon, "Relational communication in computer-mediated interaction," Human Communication Research, vol. 19, pp. 50-88, 1992.
- J.B. Walther, C. Slovacek, and L.C. Tidwell, "Is a picture worth a thousand words? Photographic images in long term and short term virtual teams," Communication Research, vol. 28, pp. 105-134, 2001.
- S. Whittaker, "Rethinking video as a technology for interpersonal communications: Theory and design implications," International Journal of Human-Computer Studies, vol. 42, pp. 501-529, 1995.
- S. Whittaker and B. O'Conaill, "The role of vision on face-to-face and mediated communication," in Video- Mediated Communication, K.E. Finn, A. J. Sellen, and S.B. Wilbur, Eds.). Mahwah, NJ: Lawrence Erlbaum Associates, 1997, pp. 23-49.