Research and Economic Development

As health care shifts toward patient-centered care, wait times have received increasing scrutiny as an important metric for patient satisfaction. Long queues form when radiology practices inefficiently service their customers, leading to customer dissatisfaction and a lower perception of value. This article describes a four-step framework for radiology practices to resolve problematic queues: (1) analyze factors contributing to queue formation; (2) improve processes to reduce service times; (3) reduce variability; (4) address the psychology of queues.

A new pedagogy on the instruction of innovation in higher education was developed using a grounded-theory approach. Multidisciplinary students were guided through a systematic process in interdisciplinary learning, problem-based learning and experiential learning along a journey to create innovative solutions to address friction points in the hospitality industry. The proposed pedagogy integrates the innovation process and the business model canvas methodology as the standard business model in today's startups.

As health care shifts toward patient-centered care, wait times have received increasing scrutiny as an important metric for patient satisfaction. Long queues form when radiology practices inefficiently service their customers, leading to customer dissatisfaction and a lower perception of value. This article describes a four-step framework for radiology practices to resolve problematic queues: (1) analyze factors contributing to queue formation; (2) improve processes to reduce service times; (3) reduce variability; (4) address the psychology of queues.

The development of a theory of innovation for hospitality innovation finds heightened importance due to the COVID-19 Pandemic that has unleashed a devastating and sustained disruption on global hospitality and tourism. The problem for research is that the industry lacks a taxonomy for research on innovation in hospitality. This study addresses the gap in understanding the nomological relationship between innovation constructs and the observable manifestations of innovation in the hospitality industry. This study used an emergent basic qualitative design of a phenomenon through data collected in three phases. Two large samples of literature and a series of focus groups comprised of a sample of senior executives from the hospitality industry formed the dataset. The researcher used interpretive content analysis to analyze data. The results support the inter and multidisciplinary nature of innovation. Prior hospitality research has centered almost exclusively within the domain, creating a significant gap with innovation's underlying interdisciplinary nature. The observed manifestations of innovation by the sample of senior executives yielded enormous insight into the nature of innovation in the hospitality industry and the urgent need for innovation in light of the COVID-19 Pandemic's effect upon the industry.

A new pedagogy on the instruction of innovation in higher education was developed using a grounded-theory approach. Multidisciplinary students were guided through a systematic process in interdisciplinary learning, problem-based learning and experiential learning along a journey to create innovative solutions to address friction points in the hospitality industry. The proposed pedagogy integrates the innovation process and the business model canvas methodology as the standard business model in today's startups.

The development of a theory of innovation for hospitality innovation finds heightened importance due to the COVID-19 Pandemic that has unleashed a devastating and sustained disruption on global hospitality and tourism. The problem for research is that the industry lacks a taxonomy for research on innovation in hospitality. This study addresses the gap in understanding the nomological relationship between innovation constructs and the observable manifestations of innovation in the hospitality industry. This study used an emergent basic qualitative design of a phenomenon through data collected in three phases. Two large samples of literature and a series of focus groups comprised of a sample of senior executives from the hospitality industry formed the dataset. The researcher used interpretive content analysis to analyze data. The results support the inter and multidisciplinary nature of innovation. Prior hospitality research has centered almost exclusively within the domain, creating a significant gap with innovation's underlying interdisciplinary nature. The observed manifestations of innovation by the sample of senior executives yielded enormous insight into the nature of innovation in the hospitality industry and the urgent need for innovation in light of the COVID-19 Pandemic's effect upon the industry.