CHALLENGES OF TOURISM AND BUSINESS LOGISTICS IN THE 21ST CENTURY »ISCTBL 2022
У н и в е р з и т е т " Г о ц е Д е л ч е в "-Ш т и п Ф а к у л т е т з а т у р и з а м и б и з н... more У н и в е р з и т е т " Г о ц е Д е л ч е в "-Ш т и п Ф а к у л т е т з а т у р и з а м и б и з н и с л о г и с т и к а G o c e D e l c h e v U n i v e r s i t y S h t i p F a c u l t y o f T o u r i s m a n d B u s i n e s s L o g i s t i c s Петта Меѓународна Научна Конференција Fifth International Scientific Conference ПРЕДИЗВИЦИТЕ ВО ТУРИЗМОТ И БИЗНИС ЛОГИСТИКАТА ВО 21 ВЕК CHALLENGES OF TOURISM AND BUSINESS LOGISTICS IN THE 21ST CENTURY ЗБОРНИК НА ТРУДОВИ CONFERENCE PROCEEDINGS У н и в е р з и т е т " Г о ц е Д е л ч е в "-Ш т и п Ф а к у л т е т з а т у р и з а м и б и з н и с л о г и с т и к а G o c e D e l c e v U n i v e r s i t y S h t i p F a c u l t y o f T o u r i s m a n d B u s i n e s s L o g i s t i c s
Total quality management (TQM) is a systematic management approach aiming at continuous increase ... more Total quality management (TQM) is a systematic management approach aiming at continuous increase of the value offered to consumers through improvement of service quality. In hotel industry, success is achieved through service quality, which stands as a key factor for sustainability in the twenty-first century. Nowadays, quality is the basic factor for survival on the market, better competition, and greater profitability. TQM is a process that starts and ends with the consumer. The aim of this paper is providing control of service quality and its continuous improvement in hotel industry. Total quality management in service sector, tourism and hotel industry is of great importance with economic and social character.
Audiovisual and digital techniques are becoming the main resources in everyday life, and interdis... more Audiovisual and digital techniques are becoming the main resources in everyday life, and interdisciplinary transformation of tourism promotion and animation has already been applied in modern tourism. Tourism offers and services should be complete, current, and qualitative through all phases of the planning process, starting from preparation to implementation. The modern tourist offer of services involves production of multivalorized natural, anthropogenic, communicative, and receptive values of a particular facility or geographic area as a tourist destination target. The tourist or client should experience complete "tour-retour", or as stated in the tourism "I came, saw, took, in order to come back again", through all the stages, from the preparation of the travel, the stay, up to the departure. Tourism, in the near future, or the tourist dialectical development in order to be completely realized, must pass through the so-called tourist triad from audiovisual or real, to virtual or imagined and to virtuous or perfect. In that case, an ecstasy of admiration, enhancement, prowess, joy, pleasure, excitement, success, and happiness will cause tourists to visit the place again. In order to experience the previously mentioned states, arrangement from professionals, tourist managers, and animators from various areas is of great importance.
The impact of audiovisual and digital techniques are becoming main resources in everyday life, an... more The impact of audiovisual and digital techniques are becoming main resources in everyday life, and interdisciplinary transformation of tourism promotion and animation is already applied in the modern tourism. Tourism offers and services should be complete, current, and qualitative through all phases of the planning process, starting from preparation to implementation. The modern tourist offer of services involves production of multivalorized natural, anthropogenic, communicative and receptive values of a particular facility or geographic area as a tourist destination target. The tourist or client should experience complete "tour -re tour", or as stated in the toursm "I came, saw, took, in order to come back again", through all the stages, from the preparation of the travel, the stay, up to the departure.
Како во светот така и во Р. Македонија туристичката индустрија бележи континуиран раст. Дојран е ... more Како во светот така и во Р. Македонија туристичката индустрија бележи континуиран раст. Дојран е еден од градовите каде туристичкото стопанство претставува главна стопанска гранка. За таа цел во овој труд е направен краток преглед на целокупната туристичка индустрија притоа фокусирајќи се на екотуризмот како сектор со најбрз раст од оваа индустрија. Потенцијалите и можностите за развој на екотуризмот во Дојран како и придобивките од истиот се главниот фокус на овој труд.
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