Since the past decade, many studies have attempted to examine the Enterprise Systems (ES) impleme... more Since the past decade, many studies have attempted to examine the Enterprise Systems (ES) implementations in multinational corporations (MNCs). However, there is a paucity of such research which focuses on ES implementation and upgrade for small and medium enterprises (SMEs). With respect to that, the upgrade of Sage ACCPAC system at Chio Lim Stone Forest (CLSF), the best performing Singapore-based SME accounting firm, provides us with a rich fertile ground to examine the mechanisms of achieving success in an ES system upgrade. Combining two theoretical lenses, the ES Experience Cycle and the Capability Development theory, a total of eight key actions that had developed into six key capabilities were identified from the one-year case study. Two theoretical contributions and four practical contributions were shared and documented in this paper.
Supply chains face many challenges around coordination, information asymmetry, quality assurance,... more Supply chains face many challenges around coordination, information asymmetry, quality assurance, complex disruptions, and traceability. Blockchain is arguably a technology that can address these challenges and make a significant impact. To shed light on the impact of blockchain, we undertake a cross-discipline systematic literature review on blockchain and supply chains. This review focused on identifying blockchain’s current and proposed impacts on the supply chain at three levels: organisational, inter-organisational, and industry. The findings identified twelve core supply chain themes across pre-implementation, post-implementation, and emerging tensions associated with adopting blockchain. These findings extend knowledge by going beyond understanding blockchain and its application and articulating multi-levels of impacts. Based on our review, we propose future research directions. By providing an overview of the current impact of blockchain, the review also offers insights to h...
Leveraging value-based care principles in developing eHealth systems: A teaching case
Journal of Information Technology Teaching Cases, 2022
Recently, many countries, including developing countries, have struggled to manage rising healthc... more Recently, many countries, including developing countries, have struggled to manage rising healthcare costs and challenges around decreasing quality of care. Previous studies suggest that electronic health systems could significantly improve the quality of care and facilitate better access to care. However, there is still a lack of studies providing sufficient evidence around how this can be achieved. This case study examines how a hospital uses its electronic health (eHealth) systems to offer better access, quality, and value by leveraging the principles of value-based care for its patients. This case study provides critical insights for healthcare stakeholders, public hospitals, especially in developing countries, healthcare providers and policymakers and proffers an approach to leverage the principles of value-based care when developing eHealth systems to offer better overall health and well-being services to their patients.
A Conceptual Model of is Competencies and is Capabilities for preventive Care Performance: a Resource based View
Chronic diseases are known as the main cause of poor health, disability, death, and account for m... more Chronic diseases are known as the main cause of poor health, disability, death, and account for most of healthcare expenditures in developing countries. Thus, preventive care is identified as one of the most effective strategy to reduce the risk of chronic diseases and healthcare spending. Furthermore, the adoption of Hospital Information System (HIS) for preventive care is recognized to be an important resource towards addressing the problem of the rising of the healthcare costs and decreasing in quality of care. However, healthcare organizations do not consistently utilize the available resources for prevention of chronic diseases. The issues of underutilised resources, inadequate resources and inappropriate use of resources lead to lack of preventive care. Therefore, this study adopts both Resource Based View (RBV) and resource orchestration perspective to develop a conceptual model to study the influence of IS resources in HIS adoption towards hospital preventive care performanc...
Firms around the world have been experiencing disruptive digital innovation. Such disruptionsaffe... more Firms around the world have been experiencing disruptive digital innovation. Such disruptionsaffect their business operations and models over time and geography. In this paper, we adopt Lucas and Goh’s (2009) framework of disruption responseto examine how do firms achieve agility in responding to disruptive digital innovation. The framework draws on dynamic capability theory, disruptive innovation concept, organizational agility concept and organizational core rigidity concept. This research-in-progress paper aims to conduct an in-depth case studyto understand how firms can be agile in responding to disruptive digital innovation. As a case study, this study adds to the growing corpus of literature on disruptive digital innovation. Theoretically, this study extends Lucas and Goh’s (2009) framework of disruption response, underpinning the advancement of knowledge in this area. The managerialinsights gleaned from this study can also guide firmsin being agile and thrive amidst disruptiv...
PurposeThis study intends to reveal how to manage the dynamic process of information technology b... more PurposeThis study intends to reveal how to manage the dynamic process of information technology business (IT-business) strategic alignment; managing this alignment is an unknown yet critical issue that must be addressed by any firm trying to unleash the business value of their IT investments.Design/methodology/approachThis study presents our case study of a healthcare organization after healthcare information systems (HIS) implementation and investigates the strategic alignment between the implemented HIS and the organizational strategy from a dynamic perspective.FindingsTwo different patterns of alignment (i.e. an IT-strategy–driven pattern and a business-strategy–driven pattern) are identified, and a process model of the IT-business strategic alignment is developed. Moreover, this study focuses on the social dimension of strategic alignment and examines the role of this dimension, which is critical and fundamental with respect to other dimensions, in achieving strategic alignment....
Journal of Information Technology Teaching Cases, 2020
Much has been written and said about the need to be agile for businesses to transform themselves ... more Much has been written and said about the need to be agile for businesses to transform themselves and adapt in the dynamic digital economy. This case study traces the history of a Singaporean IT firm from its inception in 1993 to 2019. In particular, this case study illustrates how agility has enabled the company to grow from a start-up to be among the leading IT firms in Singapore albeit operating in the dynamic IT industry that has grown increasingly volatile with the emergence of disruptive digital technology and innovation. Apart from drawing insights on organizational agility and adaptation, this case study also provides illustration on the theme of entrepreneurship and leadership as manifested through the Founder and Chief Executive Officer.
Disruptive digital innovation (DDI) often creates hypercompetitive market environment that forces... more Disruptive digital innovation (DDI) often creates hypercompetitive market environment that forces firms to be agile to survive and remain competitive. Whereas most studies have focused on larger firms' effort to be agile, few have looked at how small‐ and medium‐sized enterprises (SMEs) respond to DDI. The study attempts to answer the research question of how SMEs achieve agility to respond to DDI. Drawing on a case study of an innovative SME, our study develops a framework on agility based on the processes of mitigating organizational rigidity, developing innovative capabilities, and balancing the tension of organizational ambidexterity. Specifically, our findings show that for SMEs, mitigating organizational rigidity is enabled by the mechanism of achieving boundary openness while developing innovative capability is enabled by the mechanism of achieving organizational adaptability. At the same time, given the inherent challenges of resource constraints, SMEs also need to balan...
Communications of the Association for Information Systems, 2015
Better managing diabetes has become a global priority, especially given the exponential increase ... more Better managing diabetes has become a global priority, especially given the exponential increase in the number of diabetes patients and the financial implications of treating this silent epidemic. In this paper, we focus on how it might be possible to use a mobile technology solution to support and enable superior diabetes monitoring and management. To test this solution, we examined the context of gestational diabetes and adopted a non-blinded randomized control trial with two-arm cross over applied to a private hospital in Victoria, Australia. Further, we use an accountable care system as the theoretical lens and, from this, develop a conceptual framework to bridge evidence-based management with technologies. Theoretically, we unpack McCleallan, McKethan, Lewis, Roski, and Fisher's (2010) study with our conceptual framework that comprises providers for information (evidence-based management) and technology (smartphone). We enhance Muhlestein, Croshaw, Merrill, Pena, and James' (2013) accountable care paradigm with three concepts: 1) quality of life, 2) evidence-based management, and 3) affordable care. From the perspective of practice, far-reaching implications have arisen particularly for hospital management pertaining to the cost and quality of care issues. In particular, it appears that adapting mobile technology solutions such as smartphones to support various aspects of care and patient-clinician interactions is a prudent choice to minimize costs and yet provide highquality care.
The Use of Smartphones for Accountable Care and Evidence-Based Decision Making in the Management of Gestational Diabetes
Superior management of diabetes has become a global priority especially given the exponential inc... more Superior management of diabetes has become a global priority especially given the exponential increase in the number of diabetes patients as well as the financial implications of treating this silent epidemic. This research focuses on trying to address this issue with a minimum cost by examining the possibility of using a mobile web-based reporting system that taps into existing widely available resources to monitor and manage gestational diabetes. To test this solution we adopted a randomized control trial with twoarm cross over applied to a private hospital in Victoria, Australia. We adopted an accountable care system as the theoretical lens and developed a conceptual framework to bridge evidence-based management with technologies. Theoretically, we unpacked McCleallan, et al's (2010) study with our conceptual framework that consists of providers for information (evidence based management) and technology (smartphone); enhanced Muhlestein, et al's (2013) accountable care paradigm with the three concepts (1) quality of life, (2) evidence-based management and (3) affordable care. From the perspective of practice, we have uncovered far reaching implications for hospital management's cost vs. quality care to patients. In particular, it appears that the adoption of smartphones to support many aspects of care and patient-clinician interactions is prudent.
Healthcare systems around the globe are facing a number of challenges. Increasing focus is thus b... more Healthcare systems around the globe are facing a number of challenges. Increasing focus is thus being placed on constructing appropriate healthcare reforms which are attempting to address how to tackle these challenges. A critical enabler in these reforms is the adoption of an e-health solution. Such e-health solutions are not only expensive and complex endeavors, but also have far reaching implications. Given that the implementation and adoption of these e-health solutions is so important; it is also vital to have an extensive evaluation and analysis of these systems with a theoretically informed lens. This then will serve to maximize and sustain the benefits of the proposed solution and realise its full potential for achieving superior healthcare delivery. To date the literature is voids of such evaluations. Hence, this paper proffers the use of a sociotechnical systems (STS) analysis. The exemplar case study under consideration is that of the Personally Controlled Electronic Health Record (PCEHR), the chosen e-health solution by the Australian government.
Alignment has been considered as a multi-dimension concept such as strategic alignment and social... more Alignment has been considered as a multi-dimension concept such as strategic alignment and social alignment. Besides, alignment is also recognized as a dynamic concept, which means it is always an ongoing process. Drawing on these two perspectives, we suggest that alignment could be achieved by various implementations, including IT strategy-driven implementation and business-driven implementation that could happen in the same organization, but in different periods of time. We also propose that social alignment is not simply one of the antecedents of strategic alignment, but is embedded in the whole process of implementation to help achieve strategic alignment. To integrate these two sets of findings, we further propose a process model about how the process of IT implementation and social alignment facilitate the alignment between organization's business strategy and IT strategy to illustrate the underlying mechanism.
With the advances in Information Technology (IT), the potential of IT in enabling enterprise agil... more With the advances in Information Technology (IT), the potential of IT in enabling enterprise agility has received increasing attention from practitioners and the academia in recent years. However, despite the recent advance of knowledge on agility and IT innovation, the relationship between the adoption of IT and enterprise agility is often treated as a "black box" and empirical validation of the relationship between IT and enterprise agility is still scare. Moreover, the importance of agility in healthcare sector has largely been ignored. Our study proposes a three-stage process model that describes and analyzes the ways how agility and innovative capabilities are implemented and managed during the innovation of healthcare IT in a hospital. Theoretical and practical contributions were shared and documented in this paper.
PROCESS OF SOCIAL INTEGRATION: THE KEY TO MAKING ENTERPRISE SYSTEMS-ENABLED CHANGE
Most previous enterprise systems (ES) studies focus on the ES implementation issues or critical s... more Most previous enterprise systems (ES) studies focus on the ES implementation issues or critical success factors without taking into consideration that complex relationship of reciprocal causality between technology and human factors would cause the failure of ES to meet organizational expectations or deliverance of values promised. In this study, we try to understand the concept of social integration (SI) through
Among recent enterprise systems (ES) research, not much attention and focus have been given to th... more Among recent enterprise systems (ES) research, not much attention and focus have been given to the use and management of ES. Thus, we will examine the daily operations of ES from the social integration (SI) perspective. The main purpose is to understand the influence of SI mechanisms in ES application. We adopt an interpretive case study approach, using 40 interviews
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