Learmonth, 1986 - Google Patents

Information system technology can improve customer service

Learmonth, 1986

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Document ID
9080091567106938892
Author
Learmonth G
Publication year
Publication venue
ACM SIGMIS Database: the DATABASE for Advances in Information Systems

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Information system technology can improve customer service Page 1 INFORMATION SYSTEM TECHNOLOGY CA N IMPROVE CUSTOMER SERVICE by Gerard P. Learmonth and Blake Ives Creative deployment of information system technologies can lead to new ways to …
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Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q20/00—Payment architectures, schemes or protocols
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q10/00—Administration; Management
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
    • G06Q30/02—Marketing, e.g. market research and analysis, surveying, promotions, advertising, buyer profiling, customer management or rewards; Price estimation or determination
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q20/00—Payment architectures, schemes or protocols
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    • G06Q10/00—Administration; Management
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    • G—PHYSICS
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    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
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    • G06—COMPUTING; CALCULATING; COUNTING
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    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/12—Accounting
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    • G06Q10/00—Administration; Management
    • G06Q10/04—Forecasting or optimisation, e.g. linear programming, "travelling salesman problem" or "cutting stock problem"
    • G—PHYSICS
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    • G06Q50/00—Systems or methods specially adapted for a specific business sector, e.g. utilities or tourism
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING; COUNTING
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