Dauchot et al., 2020 - Google Patents

The journey to patient financial engagement: Lessons learned

Dauchot et al., 2020

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Document ID
3878843464585492301
Author
Dauchot S
Adams K
Taylor A
Fleming K
Publication year
Publication venue
Management in Healthcare

External Links

Snippet

As health-care consumers face increasing responsibility for medical care costs, health systems have launched innovative programmes to help patients successfully engage in the financial process from pre-service to final billing. Both national and regional organisations …
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Classifications

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