«Advancing Co-creation in Local Governance. The Role of Coping Strategies and Constructive Hybridization”, Policy, Administrative and Institutional Change series, pp 226, edited by Asbjørn Røiseland, Eva Sørensen og Jacob Torfing, 2024, Print ISBN: 9781802202229, eISBN: 9781802202236, DOI: https:..., 2024
This chapter investigates how administrators in three Norwegian municipalities across three welfa... more This chapter investigates how administrators in three Norwegian municipalities across three welfare and climate policy sectors cope with the tensions and
dilemmas emerging between the traditional roles and relationships embedded in classic bureaucracy and the new roles required for facilitating co-creation, which expects citizens to move from being clients and customers to empowered and resourceful partners. Such tensions call for effective coping strategies on the part of public administrators (PAs) who aim to combine old and new citizen roles in the co-creation of solutions, plans and projects (Ansell & Gash 2017; Brandsen et al. 2018; Pestoff 2019). We find that the multiple roles played by administrators are reflected in a multitude
of the roles played by citizens, suggesting that citizens are also pragmatic
and dynamic as service users, change agents, activists and lobbyists. There are
clashes that must be dealt with – but also bureaucratic and regulative systems
that provide the required framing and support for co-creation. Overall, we
find both pragmatic and agile administrative reformers in terms of pursuing
co-creation across all cases.
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dilemmas emerging between the traditional roles and relationships embedded in classic bureaucracy and the new roles required for facilitating co-creation, which expects citizens to move from being clients and customers to empowered and resourceful partners. Such tensions call for effective coping strategies on the part of public administrators (PAs) who aim to combine old and new citizen roles in the co-creation of solutions, plans and projects (Ansell & Gash 2017; Brandsen et al. 2018; Pestoff 2019). We find that the multiple roles played by administrators are reflected in a multitude
of the roles played by citizens, suggesting that citizens are also pragmatic
and dynamic as service users, change agents, activists and lobbyists. There are
clashes that must be dealt with – but also bureaucratic and regulative systems
that provide the required framing and support for co-creation. Overall, we
find both pragmatic and agile administrative reformers in terms of pursuing
co-creation across all cases.