International Review of Management and Marketing, 2015
The objective of this study is to examine the performance of listed companies in Karachi Stock Ex... more The objective of this study is to examine the performance of listed companies in Karachi Stock Exchange by using economic value added (EVA) and market value added (MVA). To estimate performance of seven industrial sectors in Pakistan EVA is used along with operating cash flow, net operating profit after tax, net income and return on equity. Multiple regression models are applied on cross sectional data of 35 firms from seven sectors of Pakistan for year 2012 and 2013. Results and their analysis are portraying the actual picture for EVA in Pakistan indicating that ability of EVA to explain MVA is not significant.
International Review of Management and Marketing, 2015
The objective of this study is to examine the performance of listed companies in Karachi Stock Ex... more The objective of this study is to examine the performance of listed companies in Karachi Stock Exchange by using economic value added (EVA)
and market value added (MVA). To estimate performance of seven industrial sectors in Pakistan EVA is used along with operating cash flow, net
operating profit after tax, net income and return on equity. Multiple regression models are applied on cross sectional data of 35 firms from seven
sectors of Pakistan for year 2012 and 2013. Results and their analysis are portraying the actual picture for EVA in Pakistan indicating that ability of
EVA to explain MVA is not significant.
This explanatory study investigates the strategic effect of TQM factors modeled by the MBNQA crit... more This explanatory study investigates the strategic effect of TQM factors modeled by the MBNQA criteria on customer
satisfaction in modern retail industry of Pakistan. The factors comprise leadership, strategy and planning, information
and analysis, customer focus, people management and process management. The data were gathered from 129
employees from various departments of modern trade stores. The statistical analysis concludes that the overall
regression model is highly significant. Customer focus and process management were found to be the enablers with
highest level of significance when correlated with customer satisfaction i.e. 64.7% and 63.9%. However, an anomaly
was seen in the case of strategy and planning which showed a non-significant negative relationship. The findings of
this research can prove to be of high value for policy makers in these organizations and those who intend to take this
field as a new venture.
Keywords: MBNQA, Strategic Effect, Customer Satisfaction, Retail Industry, Leadership, Strategy and Planning,
Information and Analysis, Customer Focus, People Management, Process Management.
JEL Codes: L8, L81, M1
Uploads
Papers by Ali Akbar khan
and market value added (MVA). To estimate performance of seven industrial sectors in Pakistan EVA is used along with operating cash flow, net
operating profit after tax, net income and return on equity. Multiple regression models are applied on cross sectional data of 35 firms from seven
sectors of Pakistan for year 2012 and 2013. Results and their analysis are portraying the actual picture for EVA in Pakistan indicating that ability of
EVA to explain MVA is not significant.
satisfaction in modern retail industry of Pakistan. The factors comprise leadership, strategy and planning, information
and analysis, customer focus, people management and process management. The data were gathered from 129
employees from various departments of modern trade stores. The statistical analysis concludes that the overall
regression model is highly significant. Customer focus and process management were found to be the enablers with
highest level of significance when correlated with customer satisfaction i.e. 64.7% and 63.9%. However, an anomaly
was seen in the case of strategy and planning which showed a non-significant negative relationship. The findings of
this research can prove to be of high value for policy makers in these organizations and those who intend to take this
field as a new venture.
Keywords: MBNQA, Strategic Effect, Customer Satisfaction, Retail Industry, Leadership, Strategy and Planning,
Information and Analysis, Customer Focus, People Management, Process Management.
JEL Codes: L8, L81, M1