Papers by Dr. Rizwan Shaikh
Webology, 2021
Social media has emerged as a transformative force in enhancing Citizen Relationship Management (... more Social media has emerged as a transformative force in enhancing Citizen Relationship Management (CzRM) for e-Governance portals, particularly in Maharashtra, India. This paper examines the role of social media in CzRM for Maharashtra's e-Governance platforms, focusing on its impact on transparency, citizen engagement, service delivery, and trust. Using data collected from citizen surveys, interviews with officials, and reviews of web portals such as www.maharashtra.gov.in , all the official websites of all the department of Government of Maharashtra, MahaOnline, Aaple Sarkar, this study provides quantitative and qualitative insights into the potential and challenges of integrating social media into CzRM. This paper also discuss key futuristic aspects to improve CzRM for Maharashtra's e-Governance portals. The integration of social media into e-Governance systems has created new avenues for Citizen Relationship Management (CzRM). The also paper explores how the integration of social media into these platforms enhances citizen engagement, transparency, trust, and the efficiency of service delivery. It also evaluates the challenges faced and provides recommendations for further improvement.
Webology, 2021
Agriculture web portals have become vital tools in the dissemination of information, services, an... more Agriculture web portals have become vital tools in the dissemination of information, services, and schemes to farmers across India. These portals serve as a bridge between the government and the farming community, offering a wide range of features, including weather updates, market prices, subsidies, and advisory services. This paper presents an analysis of citizen responses to key agriculture web portals such as PM-KISAN, e-NAM, and Kisan Suvidha, focusing on their usability, accessibility, and effectiveness. The findings highlight positive outcomes in terms of information delivery, but also identify challenges related to digital literacy, internet accessibility, and user-friendliness of these platforms. In recent years, the agriculture sector in India has seen increased digitization, with government web portals playing a pivotal role in disseminating information, policies, and schemes to citizens, particularly farmers. Understanding how citizens, especially farmers, interact with these portals and respond to various government initiatives is critical for improving service delivery. This paper presents a comprehensive analysis of citizen responses and engagement with agriculture-specific web portals in India, using advanced business analytical tools. The study applies data mining techniques, sentiment analysis, and user behaviour metrics to assess the effectiveness of these portals in addressing the needs of farmers. The research highlights key trends in citizen engagement and provides actionable insights for policymakers to optimize the digital agricultural ecosystem.
International Journal of Computer Applications
In today's globalized world, one thing that acts as a barrier to healthy information exchange is ... more In today's globalized world, one thing that acts as a barrier to healthy information exchange is language. On top of that, with the onset of technologies such as YouTube and Facebook making it easy to share knowledge with people all around the world, language can impede that flow of information. If someone in India wants to access a piece of content in written form from another country, they can make use of services such as Google translate. However, the same cannot be extended for any piece of content which is rendered in an audiovisual medium since no such apparatus has been developed which can help people comprehend the content of that specific type. Specifically, students have experienced this first-hand when they try to access content from other universities but the medium of language is something that they are not wellversed in. With these issues in mind, this group is trying to build an automatic voice dubbing system: a speech-to-speech translation pipeline which can help users easily understand other users without the worry of language barrier. The model is called T.U.E.S.D.A.Y. (Translation Using machine learning for English Speech to Devanagari Automated for You) and is divided into three conversion modules: English speech to English text, English text to Devanagari text, and finally Devanagari text to Hindi speech. These modules work together in tandem to ensure an integrated model as a whole.
Indian Journal of Applied Research, 2011
G2C e-Governance models are designed to facilitate the process of citizen interaction with govern... more G2C e-Governance models are designed to facilitate the process of citizen interaction with government. Citizen Relationship Management has become thrust area for design and development of e-Governance systems. The facilities which governments provide through their e-Governance systems needs to evaluated. The parameters like reduced cost to citizens, reduced number of trips, alert (SMS, email, phone etc), citizen charter, response time, etc. are vital. Out of 80 e-Governance portals from the State of Maharashtra, India under G2C category, taken for evaluation, the web portal of Maharashtra State Road Transport Company (www.msrtc.gov.in) evaluated for 'Citizen Relation Management' parameter has scored maximum points.
Quality of Services: A Important Parameter for e-Governance Web Portal Audit
Evaluation of G2C e-Governance Web Portals of Maharashtra, India - Functional Content Parameters
Citizen Relationship Management: A Decisive Parameter of G2C e-Governance Web Portals of Maharashtra, India
G2C e-Governance models are designed to facilitate the process of citizen interaction with govern... more G2C e-Governance models are designed to facilitate the process of citizen interaction with government. Citizen Relationship Management has become thrust area for design and development of e-Governance systems. The facilities which governments provide through their e-Governance systems needs to evaluated. The parameters like reduced cost to citizens, reduced number of trips, alert (SMS, email, phone etc), citizen charter, response time, etc. are vital. Out of 80 e-Governance portals from the State of Maharashtra, India under G2C category, taken for evaluation, the web portal of Maharashtra State Road Transport Company (www.msrtc.gov.in) evaluated for „Citizen Relation Management‟ parameter has scored maximum points.
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Papers by Dr. Rizwan Shaikh