American Journal of Educational Research, Nov 22, 2014
Survey method was adopted in this work. Usable data were collected from 200 students and lecturer... more Survey method was adopted in this work. Usable data were collected from 200 students and lecturers of University of Benin and Benson Idahosa University through randomly administered questionnaires. Data that relates to the research questions were analyzed using frequency count and percentage, while the Null hypothesis was tested using chi square test. The results showed a strong relationship between the use of ICT tools and enhancement in teaching and learning. Recommendations for more investment in ICT based teaching and learning tools, acquisition of ICT skills and the integration of ICT education in school curriculums were proffered.
American Journal of Educational Research, Nov 22, 2014
Survey method was adopted in this work. Usable data were collected from 200 students and lecturer... more Survey method was adopted in this work. Usable data were collected from 200 students and lecturers of University of Benin and Benson Idahosa University through randomly administered questionnaires. Data that relates to the research questions were analyzed using frequency count and percentage, while the Null hypothesis was tested using chi square test. The results showed a strong relationship between the use of ICT tools and enhancement in teaching and learning. Recommendations for more investment in ICT based teaching and learning tools, acquisition of ICT skills and the integration of ICT education in school curriculums were proffered.
Survey method was adopted in this work. Usable data were collected from 200 students and lecturer... more Survey method was adopted in this work. Usable data were collected from 200 students and lecturers of University of Benin and Benson Idahosa University through randomly administered questionnaires. Data that relates to the research questions were analyzed using frequency count and percentage, while the Null hypothesis was tested using chi square test. The results showed a strong relationship between the use of ICT tools and enhancement in teaching and learning. Recommendations for more investment in ICT based teaching and learning tools, acquisition of ICT skills and the integration of ICT education in school curriculums were proffered.
The study investigated the association between internal service quality (ISQ) and employee job sa... more The study investigated the association between internal service quality (ISQ) and employee job satisfaction (EJS) in Federal Neuro-Psychiatric Hospital, Benin City (FNPH). The specific purpose comprised the evaluation of the hospital's ISQ using SERVPERF model, assess the level of EJS, determine whether ISQ influences EJS, identify which dimensions of ISQ contribute significantly to overall EJS and two hypotheses were raised to guide this study. The survey method was adopted for data collection. A sample of 277 was drawn out of staff population of 900. The reliability of the instrument used for the survey was tested using Cronbach Alpha which yielded an index of (0.937). The data were analyzed using Boxplot, Mean, Standard deviation, Exploratory Factor Analysis and Regression Analysis. The results of analysis revealed ISQ dimensions of Assurance ranked high are the most important among FNPH staff, 65% of them were satisfied with their job and ISQ dimensions contributes 39.6% of...
The study investigated the association between internal service quality (ISQ) and employee job sa... more The study investigated the association between internal service quality (ISQ) and employee job satisfaction (EJS) in Federal Neuro-Psychiatric Hospital, Benin City (FNPH). The specific purpose comprised the evaluation of the hospital's ISQ using SERVPERF model, assess the level of EJS, determine whether ISQ influences EJS, identify which dimensions of ISQ contribute significantly to overall EJS and two hypotheses were raised to guide this study. The survey method was adopted for data collection. A sample of 277 was drawn out of staff population of 900. The reliability of the instrument used for the survey was tested using Cronbach Alpha which yielded an index of (0.937). The data were analyzed using Boxplot, Mean, Standard deviation, Exploratory Factor Analysis and Regression Analysis. The results of analysis revealed ISQ dimensions of Assurance ranked high are the most important among FNPH staff, 65% of them were satisfied with their job and ISQ dimensions contributes 39.6% of the total EJS. The study recommends upgrade of ISQ components, empowerment of the SERVICOM Unit to monitor and ensure service quality compliance not only to external customers (Patience) but also to monitor and enforce ISQ compliance among the Hospital's internal customers (Employees).
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