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Hayel Ababneh

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Hayel T. Ababneh is an Associate Professor in the
Department of Business Management at Al al-Bayt University, Jordan. He
obtained his PhD in Human Resource Information System from Salford
University, Manchester, UK in 2012. He is co-editor of the International
Journal of Management and Applied Research, an open-access, peer-reviewed
journal. His research interests focus on the domains of human resource
management, culture and IT diffusion, and contemporary information systems.
Supervisors: Alex Avramenko and Kevin Kane

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Papers by Hayel Ababneh

Examining the Foundation of Islamic Organisational Citizenship Behaviour in Jordanian Organisations

International journal of management and applied research, Apr 25, 2022

The purpose of this paper is to examine the role that religion plays in the working lives of Musl... more The purpose of this paper is to examine the role that religion plays in the working lives of Muslim employees, by exploring the influences of Islamic values on employees Organisational Citizenship Behaviour. This is a largely quantitative study conducted in Jordanian organisations. The study introduces a theoretical model drawing parallels between Organisational Citizenship Behaviour and Islamic Work Ethics. The participants, comprising of employees of Jordanian public and private sectors, have been randomly invited to express their views on the possible penetration of Islamic values in the workplace. A Partial Least Squares approach alongside a bootstrapping technique was used to analyse the data. The validity of the measurement model was tested using the Fornell and Larcker criterion. Findings indicate that Islamic values do influence the citizenship behaviour, organisational commitment and loyalty to the organisation of employees. Motivated by religion employees are more likely to adopt discretionary citizenship-alike behaviours in the workplace and be loyal to their organisation. The scope of this study is limited by its primary focus of developing an Islamic perspective within the domain of Organisational Citizenship Behaviour, which utilises the Islamic Work Ethics framework rather than being grounded in Islamic holy texts. This paper not only provides a useful insight into the link between religious motivation, citizenship behaviour, and organisational commitment and loyalty, but also notes the influence of religion in the workplace.

Predicting behavioral intentions using an extended technology acceptance model

International Journal of Knowledge Management Studies, 2022

Toward Realizing Operational Excellence through e-Procurement Adoption: A Resource based view

This study examines a conceptual framework that investigates the determining factors affecting th... more This study examines a conceptual framework that investigates the determining factors affecting the e-procurement adoption by SMEs in Jordan. It extends to discover how eprocurement adoption contributes to the enhancement of operational excellence. The proposed conceptual framework was examined by distributing a structured questionnaire to a group of Jordan SMEs. Confirmatory factor analysis and structural equation modeling technique were used to test the research hypotheses. The study results reveal that the IT infrastructure, top management support, and IT staff readiness have strong influences on e-procurement adoption. It was also found that e-procurement adoption is a powerful business tool to reach operational excellence. This implies that organizations with similar contextual settings can potentially utilize this study's findings and promote further implementation of e-procurement systems. This study gives deeper attention to the internal resources that decision makers sho...

How information system investment evaluation is being initiated: an actor network theory perspective

Int. J. Bus. Inf. Syst., 2016

Determining whether investments in information technology (IT) have an impact on firm performance... more Determining whether investments in information technology (IT) have an impact on firm performance has been and continues to be a major problem for information systems researchers and practitioners. To better understand the often far-reaching implications associated with technology investment and interrelated IS evaluation, this study follows actor-network theory (ANT) as a lens and interpretive case study as a methodology to understand how Information System investment ideas being initiated in the developing country context of Jordan.The purpose of applying ANT is to produce an initial functional outline of the different actors—human, nonhuman, technical, social and cultural—that interact in the actor network. With respect to IS investment, examination of the interactions surrounding the idea of IS investment will provide information on many important issues and on the relationships between human and nonhuman actors. This paper seeks to make a contribution through exploring IS syste...

Incorporating Self Efficacy and Subjective Norms into the Integrated TAM/TTF to Evaluate Drivers of Corporate Career Portals and Users' Performance

Journal of Management Research, 2018

The goal of this research is to understand how recruiters perceive the fit between the characteri... more The goal of this research is to understand how recruiters perceive the fit between the characteristics of electronic job marketplaces and their needs, and how that fit influences the use of corporate career portals and expected performance. This paper contributes in providing considerable attention of technological, individual and social factors; thus, it integrates TAM and TTF and incorporates subjective norms and computer self-efficacy into the integrated model. This unique model is developed to interpret recruiters' attitudes towards its actual use, and consequently to understand the expected performance. A total of 145 valid responses collected from HR practitioners at Jordanian banks were statistically analysed. Results showed a good fit between the model’s technological attributes and the task of recruiting. Thus, the results indicated that the proposed model could be used to predict the users' intention toward corporate career portal. The Actual use of corporate caree...

Impact of Islamic values on HRM practices: an empirical study of Jordanian universities

International Journal of Business Excellence, 2016

This study aims to present an in-depth theoretical and practical analysis of HRM practice in ligh... more This study aims to present an in-depth theoretical and practical analysis of HRM practice in light of Islamic values and principles. Besides establishing a theoretical base for the influence of Islam on HRM, it analyses the key characteristics of HRM practices in Islam and investigates the extent to which Islamic values are embedded in that practice. The paper draws on a structured questionnaire distributed to 500 respondents working in four Jordanian universities which sought to elicit the respondents' views. The findings indicate that diffusion of Islamic values into HRM practice varies between the participating organisations and that Islamic values are being practiced explicitly, albeit to a limited extent. Due to insufficient literature addressing the role of spirituality and/or religion in shaping the working of contemporary organisations, this paper assesses the extent of the absorption of religious values into the management of human resources.

Extending the Technology Acceptance Model and Critical Success Factors Model to Predict the Use of Cloud Computing

Journal of Information Technology Research, 2016

This study aims to extend the Technology Acceptance Model (TAM) in the context of using Cloud Com... more This study aims to extend the Technology Acceptance Model (TAM) in the context of using Cloud Computing. The hypothesized model is validated empirically using a sample collected from 307 valid responses. It synthesizes the Information System Success model and the TAM, to explain and predict the users' attitudes toward using Cloud Computing. It offers Cloud Computing Acceptance Model (CCAM) to be used for predicting the future implementation and actual usage of innovative business solutions. To examine the reliability and validity of the measurement model, the confirmatory factor analysis was performed whereas multiple regression analysis was conducted to evaluate the associations between the constructs in the proposed model. It concludes with the essentiality of establishing stronger organisational culture and building trust between users and new technology. Moreover, more attention to system and service quality is needed to assist users perceptions toward Cloud Computing useful...

Approaching information system evaluation methodology and techniques: a comprehensive review

International Journal of Business Information Systems, 2017

This paper advances our knowledge of information systems (IS) by drawing ideas and insights from ... more This paper advances our knowledge of information systems (IS) by drawing ideas and insights from IT/IS evaluation. The emergence and increasing pressure to invest in new IS architecture and infrastructures has become a high priority issue within organisations, and largely influenced by the need to deliver better value products and service through robust and responsive supply chains. With this in mind, business managers are seeking to use appropriate methods and techniques to appraise and justify the financial contribution of IS at strategic, operational and tactical levels. Thus, comprehensive but understandable methodologies are needed to solve the complicated project justification problems arising from the complexity of new technologies. Notwithstanding, a wide body of literature has emerged that sheds light on various methods for evaluating the cost and benefits of IT/IS investment, ranging from simple to very complex techniques. This paper sets out to provide a review of this literature in order to lend insights into our understanding of the plethora of reported research in the literature that has propagated investment justification and benefits management models and frameworks. We show that the IT/IS evaluation literature contributes significantly to scholarship on the IS.

Analysing the Role of Culture in IS Studies

International Business Research, 2014

The purpose of the present paper is to theoretically review the role of culture on using Informat... more The purpose of the present paper is to theoretically review the role of culture on using Information Systems. This study revises, criticises, and extends cultural dimensions developed by main scholars such as Hofstede and Hall. Furthermore, it discusses the two levels of national and organisational culture and their role in shaping the use of Information Systems and its development. It significantly explains various levels of use of IS among different nations and industries located in different cultures. The results demonstrate the important role of national and derived organizational culture as immediate antecedents to and key success factor of using Information Systems. Because this revision outlines major lines of research in the field, it can be useful for both academics and practitioners. Further, it discusses limitations of existing research and suggests a new dimension of culture (Traditionalism-Modernity) which stimulates further research to investigate its validity in characterising diverse nations in terms of their national culture.

Human Capital Information Systems: An Introduction

International Journal of Business and Management, 2014

This article seeks to look into the needs of users of Human Resource Information Systems (HRIS) i... more This article seeks to look into the needs of users of Human Resource Information Systems (HRIS) in Jordan. Its primary purpose to analyse the existing and future functionality that will help HRIS to improve the performance of the HR function and the value of human capital. This paper takes the opportunity to improve the understanding of the future of HRIS and its impact on transforming the approach to HRM and introduces a new concept: Human Capital Information Systems (HCIS). HCIS is potentially a new paradigm for HRIS development which indicates a shift in thinking about its future potential. Personal interviews were used to collect data from HR professionals and managers in the telecommunications companies of Jordan. Through considering the influence of culture, religion, human and other contextual factors on users' attitudes towards the use of HRIS, newer functionalities are expected to facilitate the further development of new more employee-centred systems.

Predicting behavioural intentions using an extended technology acceptance model

International Journal of Knowledge Management Studies

Managing Corporate Image in the Context of social responsibility: “An Empirical Study in the Jordanian Mobile Telecommunication Companies"

The purpose of this study is to explore the extent to which Jordanian mobile telecommunication di... more The purpose of this study is to explore the extent to which Jordanian mobile
telecommunication display importance toward the practices of social responsibility
via stakeholders (Community, Employees, Customers, Suppliers, Environment,
Shareholders), and to determine the level of differences in the awareness of social
responsibilities elements among sample study according to their personal
characteristics, The study also seeks to evaluate the impact of social responsibility in
managing the corporate image. Data were collected using a questionnaire that was
administered to managers, employees, and customers in Amman city, Different suitable
descriptive and inferential statistical tools were used to test the questions and study
hypotheses. The findings show the following:
Jordanian mobile telecommunication display high importance toward the practices
of social responsibility via stakeholders as indicated by the total average mean.
No significance differences in the awareness of social responsibilities elements
among sample study according to their personal characteristics.
A significant impact for social responsibility in the management of corporate image.
No significant impact for social responsibility in the management of self image.
A significant impact for social responsibility in the management of projected image,
it appears that the social responsibility toward the employees and suppliers display
more impact on the management of projected image.
No significant impact for social responsibility in the management of perceived
image. But it reveals that there is a significant impact for social responsibility toward
suppliers in the management of perceived image.

How information system investment evaluation is being initiated: an actor network theory perspective

by Hayel Ababneh and Fayiz Shrafat

Determining whether investments in information technology (IT) have an impact on firm performance... more Determining whether investments in information technology (IT) have an impact on firm performance has been and continues to be a major problem for information system (IS) researchers and practitioners. To better understand the often far-reaching implications associated with technology investment and interrelated IS evaluation, this study follows actor-network theory (ANT) as a theoretical lens and interpretive case study as a methodology. This paper seeks to make a contribution to the theory of IS evaluation in a developing country context to close a gap in knowledge by generating new understanding of the IS pre-evaluation practices adopted by a large Jordanian bank. In addressing the above issues the study serves an important objective which is to provide valuable insights regarding the way in which IS investments projects are evaluated, which is currently lacking in both the information systems and the management literature.

Approaching information system evaluation methodology and techniques: a comprehensive review

This paper advances our knowledge of information systems (IS) by drawing ideas and insights from ... more This paper advances our knowledge of information systems (IS) by drawing ideas and insights from IT/IS evaluation. The emergence and increasing pressure to invest in new IS architecture and infrastructures has become a high priority issue within organisations, and largely influenced by the need to deliver better value products and service through robust and responsive supply chains. With this in mind, business managers are seeking to use appropriate methods and techniques to appraise and justify the financial contribution of IS at strategic, operational and tactical levels. Thus, comprehensive but understandable methodologies are needed to solve the complicated project justification problems arising from the complexity of new technologies. Notwithstanding, a wide body of literature has emerged that sheds light on various methods for evaluating the cost and benefits of IT/IS investment, ranging from simple to very complex techniques. This paper sets out to provide a review of this literature in order to lend insights into our understanding of the plethora of reported research in the literature that has propagated investment justification and benefits management models and frameworks. We show that the IT/IS evaluation literature contributes significantly to scholarship on the IS.

Integrating Organizational Culture into the Technology Acceptance Model in the Use of E-Learning System from the Viewpoint of Academic Staff at Al al-Bayt University

The study aims at investigating the factors affecting the intention to use E-Learning through tes... more The study aims at investigating the factors affecting the intention to use E-Learning through testing the Technology Acceptance Model (TAM) by inclusion of organizational culture. The population of the study consists of academic staff in all colleges and institutes within Al al-Bayt University. )180( questionnaires were distributed and )115( were analysed via AMOS software. The revised TAM model was evaluated through reliability and validity tests which show that the proposed model is a good tool for assimilating and interpreting the intended behavior toward using the electronic learning system. Afterward, the researcher used descriptive analytic method to test the proposed hypotheses. The main results of the study are as follow:

(1) No statistically significant impact of organizational culture on both perceived ease of use and perceived usefulness of e-learning.
(2) No statistically significant impact of perceived ease of use on perceived usefulness of E-learning.
(3) A statistically significant impact was found for both perceived usefulness and perceived ease of use on the intention to use E -learning.
(4) No statistically significant impact of organisational culture on the intention to use E -learning. The study recommends for considering more attention on strengthening employee perception toward potential usefulness of using technology at both individual and organisational level. Moreover, trust between users and technology should also been built strongly through valuing highly the positive results of e-learning. Providing training programs on using technology, especially e-learning systems will change users' perception toward its ease of use, and consequently facilitate better use.

Incorporating Self Efficacy and Subjective Norms into the Integrated TAM/TTF to Evaluate Drivers of Corporate Career Portals and Users' Performance

The goal of this research is to understand how recruiters perceive the fit between the characteri... more The goal of this research is to understand how recruiters perceive the fit between the characteristics of electronic job marketplaces and their needs, and how that fit influences the use of corporate career portals and expected performance. This paper contributes in providing considerable attention of technological, individual and social factors; thus, it integrates TAM and TTF and incorporates subjective norms and computer self-efficacy into the integrated model. This unique model is developed to interpret recruiters' attitudes towards its actual use, and consequently to understand the expected performance. A total of 145 valid responses collected from HR practitioners at Jordanian banks were statistically analysed. Results showed a good fit between the model's technological attributes and the task of recruiting. Thus, the results indicated that the proposed model could be used to predict the users' intention toward corporate career portal. The Actual use of corporate career portals was

Toward Realizing Operational Excellence through e-Procurement Adoption: A Resource based view Toward Realizing Operational Excellence through e-Procurement Adoption: A Resource based view

This study examines a conceptual framework that investigates the determining factors affecting th... more This study examines a conceptual framework that investigates the determining factors affecting the e-procurement adoption by SMEs in Jordan. It extends to discover how e-procurement adoption contributes to the enhancement of operational excellence. The proposed conceptual framework was examined by distributing a structured questionnaire to a group of Jordan SMEs. Confirmatory factor analysis and structural equation modeling technique were used to test the research hypotheses. The study results reveal that the IT infrastructure, top management support, and IT staff readiness have strong influences on e-procurement adoption. It was also found that e-procurement adoption is a powerful business tool to reach operational excellence. This implies that organizations with similar contextual settings can potentially utilize this study's findings and promote further implementation of e-procurement systems. This study gives deeper attention to the internal resources that decision makers should emphasize to adopt e-procurement successfully and consequently obtain its potential desired outcomes. Abstract-This study examines a conceptual framework that investigates the determining factors affecting the e-procurement adoption by SMEs in Jordan. It extends to discover how e-procurement adoption contributes to the enhancement of operational excellence. The proposed conceptual framework was examined by distributing a structured questionnaire to a group of Jordan SMEs. Confirmatory factor analysis and structural equation modeling technique were used to test the research hypotheses. The study results reveal that the IT infrastructure, top management support, and IT staff readiness have strong influences on e-procurement adoption. It was also found that e-procurement adoption is a powerful business tool to reach operational excellence. This implies that organizations with similar contextual settings can potentially utilize this study's findings and promote further implementation of e-procurement systems. This study gives deeper attention to the internal resources that decision makers should emphasize to adopt e-procurement successfully and consequently obtain its potential desired outcomes. The current study scrutinizes the intra-organizational competitive capabilities that enhance successful adoption of e-procurement and provides strong evidence on the possibility to harvest operational benefits through applying e-procurement in the SME's.

Extending the Technology Acceptance Model and Critical Success Factors Model to Predict the Use of Cloud Computing

This study aims to extend the Technology Acceptance Model (TAM) in the context of using Cloud Com... more This study aims to extend the Technology Acceptance Model (TAM) in the context of using Cloud Computing. The hypothesized model is validated empirically using a sample collected from 307 valid responses. It synthesizes the Information System Success model and the TAM, to explain and predict the users' attitudes toward using Cloud Computing. It offers Cloud Computing Acceptance Model (CCAM) to be used for predicting the future implementation and actual usage of innovative business solutions. To examine the reliability and validity of the measurement model, the confirmatory factor analysis was performed whereas multiple regression analysis was conducted to evaluate the associations between the constructs in the proposed model. It concludes with the essentiality of establishing stronger organisational culture and building trust between users and new technology. Moreover, more attention to system and service quality is needed to assist users perceptions toward Cloud Computing usefulness and its ease of use which are crucial to for its success.

Impact of Islamic values on HRM practices: an empirical study of Jordanian universities

This study aims to present an in-depth theoretical and practical analysis of HRM practice in ligh... more This study aims to present an in-depth theoretical and practical
analysis of HRM practice in light of Islamic values and principles. Besides
establishing a theoretical base for the influence of Islam on HRM, it analyses
the key characteristics of HRM practices in Islam and investigates the extent
to which Islamic values are embedded in that practice. The paper draws on a
structured questionnaire distributed to 500 respondents working in four
Jordanian universities which sought to elicit the respondents’ views. The
findings indicate that diffusion of Islamic values into HRM practice varies
between the participating organisations and that Islamic values are being
practiced explicitly, albeit to a limited extent. Due to insufficient literature
addressing the role of spirituality and/or religion in shaping the working of
contemporary organisations, this paper assesses the extent of the absorption of
religious values into the management of human resources.