The human factors team in the Mission Analysis Division of TSA's Office of Security Capabilities ... more The human factors team in the Mission Analysis Division of TSA's Office of Security Capabilities explores the impact of technology, policies, procedures, and training on human systems performance during transportation security operations. This paper highlights some of the most critical human factors challenges currently facing the aviation security community and provides an overview of innovative on-going human factors projects at TSA that will address some of these challenges by enhancing performance assessment capabilities, improving training opportunities, and optimizing duty rotations and assignments.
One of the limitations of this study is that we did not include an automated search as a variable... more One of the limitations of this study is that we did not include an automated search as a variable. In this study, we forced the participants to visually search for items in the event lists. We made this decision based on our observations of TO Specialists in operational settings. We do not know, however, whether automation could counterbalance the negative performance aspects found for 5-item and 35-item lists in this study. v
Medical image interpretation is central to detecting, diagnosing, and staging cancer and many oth... more Medical image interpretation is central to detecting, diagnosing, and staging cancer and many other disorders. At a time when medical imaging is being transformed by digital technologies and artificial intelligence, understanding the basic perceptual and cognitive processes underlying medical image interpretation is vital for increasing diagnosticians’ accuracy and performance, improving patient outcomes, and reducing diagnostician burnout. Medical image perception remains substantially understudied. In September 2019, the National Cancer Institute convened a multidisciplinary panel of radiologists and pathologists together with researchers working in medical image perception and adjacent fields of cognition and perception for the “Cognition and Medical Image Perception Think Tank.” The Think Tank’s key objectives were to identify critical unsolved problems related to visual perception in pathology and radiology from the perspective of diagnosticians, discuss how these clinically re...
Protocol Analysis for X-ray Threat Detection Screeners
X-ray images provide information about the inner structure of the object and depict density, wher... more X-ray images provide information about the inner structure of the object and depict density, whereas photographs created by light reflection provide information about an object’s surface. Thus, X-ray screeners rely on a very different set of perceptual cues and strategies to recognize objects and potential threats. Also, the X-ray detection task is typically conducted in an environment with a high degree of uncertainty. The goals of the current study were to capture the cues, techniques and strategies that: 1) were associated with correct identification of threats, 2) resulted in threat identification rather than detecting cues that an image had been artificially inserted, and 3) clearly distinguished the cues, techniques and strategies of expert performers from those of lower performing individuals. [1] demonstrated that protocol analysis was highly effective in task domains that involved predominantly visualization and spatial manipulation skills. [2] indicated that the complexity...
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2019
The Department of Homeland Security (DHS) formally incorporated Human Systems Integration (HSI) i... more The Department of Homeland Security (DHS) formally incorporated Human Systems Integration (HSI) in systems and policy development in 2012. Since then, DHS components have been establishing HSI capabilities to meet their unique human needs. This discussion panel will focus on the operational transformation and governance strategy for implementing a successful human systems integration (HSI) program across components within the Department of Homeland Security (DHS). Members of the Transportation Security Administration (TSA), United States Coast Guard (USCG), and Department of Homeland Security Science and Technology Directorate (DHS S&T) will discuss the challenges faced when advocating for HSI, and the best practices developed to better integrate research activities with systems engineering.
A Systems Approach to Diagnosing and Measuring Teamwork in Complex Sociotechnical Organizations
Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 2014
This paper presents a novel approach to diagnosing and measuring teamwork in complex sociotechnic... more This paper presents a novel approach to diagnosing and measuring teamwork in complex sociotechnical systems. First, the underlying theoretical constructs that have inspired the development and use of a multi-level model to study team phenomena from a general systems perspective are presented. Next, in an attempt to theoretically ground the construct, “flow state” will be presented as an isomorphic variable in a multi-level model, meaning it is represented similarly at the system, team, and individual level. Approaching processes embedded in organizations from this perspective allows diagnosis of the systemic influences that contribute most to the variance in performance, identification of pervasive latent systemic failures, and the development of a tailored taxonomy of behavioral teamwork dimensions, which can then be translated into metrics to measure teamwork within any observable complex process.
The human factors team in the Mission Analysis Division of TSA's Office of Security Capabilities ... more The human factors team in the Mission Analysis Division of TSA's Office of Security Capabilities explores the impact of technology, policies, procedures, and training on human systems performance during transportation security operations. This paper highlights some of the most critical human factors challenges currently facing the aviation security community and provides an overview of innovative on-going human factors projects at TSA that will address some of these challenges by enhancing performance assessment capabilities, improving training opportunities, and optimizing duty rotations and assignments.
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Papers by Bonnie Kudrick