Papers by Firas M Alkhaldi
This research investigates IT Governance concepts, and its role in enhancing IT portfolio managem... more This research investigates IT Governance concepts, and its role in enhancing IT portfolio management in Jordanian public sector organizations. Quantitative method is adopted for answering the research questions. Factor analysis and PLS path analysis was utilized to analyze the collected data of a field survey of 26 organizations in Jordanian public sector. Findings show that there is a direct relationship between IT Governance and IT Portfolio Management Pillars; the Technique to Execute Organization Strategy (PMSE), Optimizing Resource Allocation across Projects (PMOS), Projectification of Business Strategy (PMPS), and Risk Balance (PMRB).
IT governance as a mechanism to enhance their performance as clearly in the case of E-government ... more IT governance as a mechanism to enhance their performance as clearly in the case of E-government in Jordan depended on a good infrastructure in Information and Communication Technology (ICT). This research investigates the Jordanian public sector readiness to implement IT Governance concepts, in order to enhance performance in Jordanian public sector organizations. Quantitative method is adopted for answering the research questions. Factor analysis and PLS path analysis statistics methods were utilized to analyze the data of a field survey of 26 organizations in Jordanian public sector. Findings of the research show that there is an existence of the relationship between IT Governance and its Pillars: accountability, transparency, participation, and predictability. Also the results show that there is a relationship between IT Governance and Performance.
This article investigate the relationship between the organizational culture and the willingness ... more This article investigate the relationship between the organizational culture and the willingness to transfer knowledge , where knowledge sharing appears to be influenced by the individualistic or cooperative nature of the culture. Differences in context between the source and destination of knowledge will challenge knowledge transfer activities, which requires deeper understandings of socialization activities and management policies that influence knowledge transfer among people. Organisations need to encourage the notion that the quality of ideas is more important than the status of source. This article offers an empirical investigation to understand the conditions of culture of knowledge transfer using confirmatory factor analysis. It hypothesized a direct positive relationship between cooperative culture refers to as " knowledge oriented culture (KOC) socialisation activities " and controlled culture refers to as " management practises ". Items representing the knowledge oriented culture (KOC) were developed from the findings of a wide review of literature regarding the most common frictions that inhabit and prevent knowledge transfer (KT). The main findings suggested that organisations should focus on and pay more to socialisation activities since it has more explanation powerful to organisation culture.
It has been argued by my philosophers and practitioners that information systems/technology plays... more It has been argued by my philosophers and practitioners that information systems/technology plays an imperative role in knowledge creation, yet none has devolve deeply into what attribute and capabilities should IT possess to create a dimensional shift to move from information to knowledge context. This paper capitalized on this gap to provide the needed perspective to comprehend the nature of IT support. A detailed analysis has been adopted by focusing on IT capabilities to the knowledge enabling factors. A robust methodology and critical evaluative criteria was adopted. A confirmatory factor analysis and structural equation modelling strategy was selected as the analysis tool to achieve the research objectives.
IKC REP Soc WI CAI QUL MKC MEN FAC INV FOS MOT LRN DEV DEL CKC INC TST STU CLI CUL KOC
According to different views in information systems and the socio-technical perspective, many org... more According to different views in information systems and the socio-technical perspective, many organizations was led to redefine their business with a more focused IT solutions, this study suggested a number of confirmatory measurement models that establish the ground for the hypothesed research constructs, and utilized the structural equation modeling techniques to test and validate the research hypotheses. The research present the results of a practical investigation of the influence and the effect of enterprise systems role applications and organizational knowledge capabilities on IT governance practices by enhancing its application and usability within the organization. The study suggests that smart enterprise systems capabilities (infrastructure scalability, planning alignments, and HR planning and professional capabilities the IT staff) and knowledge organizational capabilities (individual, managerial, and collaborative) have a positive dynamic influence on IT governance activities. It's also observed that enterprise systems role applications have a more profound influence on organizational knowledge capabilities (OKC) comparing to IT governance (ITGOV), where OKC played a significate additive role in mediating the effect and thus provided an enhanced extra effect on IT governance.
This article investigate of the most fundamental new trendy concepts in information technology an... more This article investigate of the most fundamental new trendy concepts in information technology and businesses as well, and attempt to practically identify the major value factors that could affect the investment decisions in technology services and infrastructures. It explore and examine the relationship between the Cloud Computing key characteristics as a key criteria of the investment-decision on Cloud computing technology field where the case study is Jordan public sector (JPS). Making an investment decision on Cloud Computing seems to be affected by the main and most features of Cloud Computing. Cloud Computing (CC) characteristics composed of many advantages that are including decreasing the cost, ability to be expanded, security and ability to manage our business whatever the place or the time. This article presented a practical opportunity to understand the conditions of Cloud Computing characteristics using confirmatory factor analysis. It hypothesized a direct positive relationship between Cloud Computing main factors and investment decision in Cloud Computing refers to as " CCID ". Items representing the Cloud Computing key characteristics were developed from the findings of a wide review of previous related studies that are mentioned for the most common features. The main findings suggested that Cloud Computing key characteristics (mostly security and scalability) would encourage and drive Technical Information Departments (TIDs) leaders in Jordan public sector to adopt such technology in their business.
Due to the fast growth of information through different mediums, the economies of many countries ... more Due to the fast growth of information through different mediums, the economies of many countries are depending more on knowledge availability and accessibility. Knowledge is becoming the key if not the ultimate factor of organization success in terms of its competence and survival. This fast growth created many problems in capturing, sharing and utilization of knowledge. This research aimed to present a conceptual framework of knowledge management life cycle. A coherent model of KMLC was developed based on a thorough investigation of various models presented in KM literature. The main emphasis was focused on the concept of verification and validation across the knowledge management cycle from knowledge capture to Knowledge utilization. The problems investigated here are related to the quality of knowledge captured, reliability of its sources, and its representation. There are many different knowledge management life cycle exist in the literature that describe the organization ability to create knowledge from different resources in order to be used, integrate and apply it in their business process. Analyzing various views, arrangements, content and results of these studies, the researchers drive a more robust knowledge life cycle that describe a more valid process of knowledge cycle.
This paper suggests a new insight of organizational learning. This insight adopts a systemic view... more This paper suggests a new insight of organizational learning. This insight adopts a systemic view of organizational learning (OL) to enhance the strategic alignment process. Organizational learning can be seen as a core competence, and it could be exploited to enhance strategic alignment process by broadening the focus of OL process to encompass both of internal and external organizational environments at three main levels. At the Internal environment level, it is expected that, OL enhances strategic alignment process not only between Information system (IS) department strategy and business strategy, but also it improves process-people strategic alignment level by emphasizing on the balanced view of technical and behavioral OL aspects. On the other hand, at the external environment level, OL may enhance the strategic alignment process between both of task environment and general environment by analyzing their elements and the other correlated issues dealing with expected and unexpected opportunities and threats. The third level of strategic alignment -dealing with the relationship between internal and external organizational environments is expected to occur when building on this more realistic and accurate OL. As a result of this systemic view of OL to enhance strategic alignment process, it is expected that an increased competitive advantage will occur.
Jordan Journal of Business Administration
This study investigates the relationship between the six main enablers of IT/Business strategic a... more This study investigates the relationship between the six main enablers of IT/Business strategic alignment on the one hand (senior executive support for IT, IT involvement in strategy development, IT understanding of the business, Business/IT partnership, well-prioritized IT projects, IT demonstrated leadership) and IT/Business strategic alignment enablement on the other hand. A suggested model was developed based on Luftman and his colleagues six IT/Business strategic alignment enablers model. The main hypothesis and other six sub hypotheses were derived to investigate the supposed relationship. An organization-wide assessment was adopted in this study to provide a macro objective view of the current IT/Business strategic alignment enablers within the researched companies. Therefore; a structured quantitative survey in the form of a questionnaire was developed and delivered to companies' members from all managerial levels within mobile and fixed telecommunications organizations in Jordan. Based on the perceptions of respondents, the six IT/Business enablers were explored throughout the study. The results of the study indicated that there is a significant relationship at (5) percent level between each of the independent variables (senior executive support for IT, IT involvement in strategy development, IT understanding of the business, Business/IT partnership, well-prioritized IT projects, IT demonstrated leadership) and the dependent variable (IT/Business strategic alignment enablement). Based on the results of this study, a set of recommendations were proposed. Some of them are:
The promotion of knowledge sharing within a firm depends to a large extent on changing employee a... more The promotion of knowledge sharing within a firm depends to a large extent on changing employee attitudes and behaviors to make them willing to share their knowledge the most significant challenges are culture, which is viewed as the key inhibitor or enabler to effective information exchange. It is interesting to understand and to explore people's attitudes toward sharing knowledge and to see whether there are significant factors can influence people's attitudes. The main purpose of this study is to understand attitudes of employees toward knowledge sharing and to explore culture influences on knowledge sharing. This research is designed to the understanding of factors that affect the bank employees' knowledge sharing and culture influence on knowledge sharing. The possible contribution of this research is to bridge the gap between what people (employees) know (information and expertise) and what they share. In this research researchers apply an extended theory of reasoned action (TRA) as theoretical framework to test knowledge sharing in the banking sector and to explore whether national culture influences users' perception and knowledge sharing.
An Empirical Model of the Customer Knowledge Sharing Management
Customer knowledge sharing management (CKSM) creates new knowledge sharing platforms and processe... more Customer knowledge sharing management (CKSM) creates new knowledge sharing platforms and processes between insurance companies in Jordan and their customers. It is a continuous strategic process by enabling customers to move from passive knowledge sources and recipients of services to active knowledge partners in services development. This study investigates significant contribution to KM and CRM field as an integration strategy between customer knowledge sharing (CKS) and customer relationship management value strategy (CRM) to developed conceptual model. Proposed model incorporates principles of knowledge sharing strategies and customer relationship management value strategies potentially powerful competitive strategy and contributing to improved competitive advantage of Jordanian insurance companies. Structural equation modeling (SEM) was used to infer fitting proposed model.
In this paper, the authors attempt to redefine the knowledge conversion and transfer processes to... more In this paper, the authors attempt to redefine the knowledge conversion and transfer processes to facilitate clearer, scientific and manageable knowledge activities. The authors examine carefully the conversion process of knowledge; i.e. tacit knowledge to explicit knowledge and finally to information and vise versa. They introduced a mathematical interpretation and representation of knowledge conversion and brought to light a new concept labeled as "Infoledge". The mathe-matical representation of knowledge transfer represents a new trend in this area that can be util-ized in wider domains, i.e. human sciences, cognitive science, artificial intelligence and so on, through exploiting this view in related applications.
Cross-Disciplinary Applications, 2012
for organizations in a wide variety of areas by using socio-technical perspective, which has help... more for organizations in a wide variety of areas by using socio-technical perspective, which has helped to deliver more business focused solutions. This study reports the results of an empirical examination of the effect of IT governance framework based on COBIT and Organizational Knowledge Pillars in enhancing the IT Governance framework (Business / IT Strategic alignment, Business value delivery, risk management, Resource management, performance measurement) to enhance the business intelligence application and usability within the organization. Quantitative method is adopted for answering the research questions. A questionnaire was used for data collection after contacting several companies, in addition confirmatory factor model and structural equation model were developed and tested and the overall results of the empirical investigation supported the general framework. Using confirmatory factor analysis techniques, the effects of the combination between IT governance factors seen by ITGI and organizational knowledge pillars of the firm on BI Systems application in it were tested and confirmed and the models were also verified. Several statistical methods were used for data analysis; moreover different statistical tools as software packages were employed such as SPSS 17 and EQS 6.1. The study proposes that knowledge management (KM) and IT Governance framework are vital organi-
The Role of Simulation in Business Process Reengineering
Page 1. 33 Copyright © 2009, IGI Global, distributing in print or electronic forms without writte... more Page 1. 33 Copyright © 2009, IGI Global, distributing in print or electronic forms without written permission of IGI Global is prohibited. Chapter III The Role of Simulation in Business Process Reengineering Firas M. Alkhaldi Arab ...
IBIMA Business Review Journal, 2010
Knowledge management and project management are recognized to be of supreme importance to the com... more Knowledge management and project management are recognized to be of supreme importance to the competitive advantage of organizations as well as a major agent of change in the new era of the knowledge economy. This study empirically examines the relationship between knowledge management processes and project management in the context of the information technology industry in Jordan. Very frequently projects, mostly information technology (IT) projects, fail or are challenged due to their incapability to get the right knowledge to the right people at the right time, and help people on the project share and put information into action in ways, which improve project performance. Knowledge management may be able to address this. Previous studies have not clearly identified nor demonstrated the relationship between the management of projects and the use of knowledge management processes. The purpose of this research is to identify if a positive relationship exists between the two? If a relationship does exist, which knowledge management processes in use by practitioners of project management are significant in terms of improving project management, and what is their impact? Hundred and fourteen project practitioners (project managers, managers, team leaders, team members, supervisors, etc) some affiliated with the Project Management Institute (PMI), and mostly from organizations in the IT industry both governmental and private had participated in the research to answer these questions. A positivistic approach was adapted using quantitative data. A survey aimed at project practitioners of information technology industry population was conducted in an effort to investigate the knowledge management activities and to examine the relationship of knowledge management processes and the improvement of project management.
This paper presents a logical, mathematical and geo metrical interpretation of the previously pre... more This paper presents a logical, mathematical and geo metrical interpretation of the previously pre- sented term, infoledge. There is a strong relations hip between the infoledge concept and complex numbers, which is utilized by the researchers in th e mathematical interpretation of the infoledge concept. Autopoietic theory skeleton is the startin g point in the current paper. Further more, the physical concepts, namely, kinematics and dynamics are introduced utilizing the cognition based concepts and certain concepts like domain and space . The current interpretation is expected to help in knowledge transfer simulation, cognition an d recognition, artificial intelligence develop- ing tools efforts. It is expected that the findings will enhance the relevant literature and applica- tions.
Discovering Knowledge Channels in Learning Organization: Case Study of Jordan
... Study of Jordan Maha T. El-Mahied The Arab Academy for Banking and Financial Sciences, Jordan... more ... Study of Jordan Maha T. El-Mahied The Arab Academy for Banking and Financial Sciences, Jordan Firas Alkhaldi The Arab Academy for Banking and Financial Sciences, Jordan Evon MO Abu ... Which really reflect what the organizations perceived as chan-nels of knowledge. ...
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Papers by Firas M Alkhaldi