Figure 1. Summary of Scammers’ Characteristics. Figure 1 shows the overall scammer profile, and Table 1 summarizes the characteristics. 3.1.26. Verbal aggression. In eight (26.7%) of the cases the scammer did not become verbally aggressive if irritated, while in 20 cases (66.7%) the scammer became verbally aggressive when irritated, delayed, confused, confronted or exposed. In two (6.7%) cases the scammer did not have the chance to react because the call ended. Verbal aggression was measured by the amount of vulgar and insulting language expressed by the scammers.
