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Cloud Computing (Co-location Independent Online Utility Provided On-Demand Computing) provides the ability to deliver computing services demanded on the internet to desktop computers, laptops, and mobile devices. In short, it provides services such as processing power and storage between provider applications over the web by bidding from a remote location [2-4]. At the same time, the availability of Industry 4.0 and Big Data has made it essential for the development of cloud computing technology [5,6]. The core elements of cloud computing are self-service on- demand, broad network access; shared resource pool; quickness and flexibility; measurable service [7]. Positioning models can be expressed as private cloud, community cloud, public cloud, and hybrid cloud (in Figure 1). Accepting that the data provided through information and communication technologies are independent and objective carries certain risks, as it means ignoring not only the limitations of technical expertise in making sense of the data but also the possible effects of the people involved in the processes of transmitting, processing and analyzing the data. The existence of restrictions on access and other transactions, whose data are determined by regulatory and supervisory units, also shows limitations regarding an order based on information and communication technologies [9,10]. The smart city, which indicates the management of the city through information systems, shows technocratic urban governance. In this sense, it runs the risk of preferring a “technocratic, managerial and entrepreneurial” state to a “citizen-state” at the expense of segments that lack

Figure 1 Cloud Computing (Co-location Independent Online Utility Provided On-Demand Computing) provides the ability to deliver computing services demanded on the internet to desktop computers, laptops, and mobile devices. In short, it provides services such as processing power and storage between provider applications over the web by bidding from a remote location [2-4]. At the same time, the availability of Industry 4.0 and Big Data has made it essential for the development of cloud computing technology [5,6]. The core elements of cloud computing are self-service on- demand, broad network access; shared resource pool; quickness and flexibility; measurable service [7]. Positioning models can be expressed as private cloud, community cloud, public cloud, and hybrid cloud (in Figure 1). Accepting that the data provided through information and communication technologies are independent and objective carries certain risks, as it means ignoring not only the limitations of technical expertise in making sense of the data but also the possible effects of the people involved in the processes of transmitting, processing and analyzing the data. The existence of restrictions on access and other transactions, whose data are determined by regulatory and supervisory units, also shows limitations regarding an order based on information and communication technologies [9,10]. The smart city, which indicates the management of the city through information systems, shows technocratic urban governance. In this sense, it runs the risk of preferring a “technocratic, managerial and entrepreneurial” state to a “citizen-state” at the expense of segments that lack

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established when deemed necessary, between the units of a particular municipality and between municipalities, and between the municipality and other public institutions [17]. In this way, it ensures an information which is created in a certain unit and transferred to the computer environment that can be seen and used by other units without re-entering it. In addition, information networks can be established between public units [18, 19]. Supporting decision-making mechanisms with information and communication technologies is possible to create numerical and graphic screenshots and/or reports that the administrators in the municipality need during decision- making. In this way, managers can make more accurate decisions by looking at all the statistical data on that subject before deciding on any subject [20].
established when deemed necessary, between the units of a particular municipality and between municipalities, and between the municipality and other public institutions [17]. In this way, it ensures an information which is created in a certain unit and transferred to the computer environment that can be seen and used by other units without re-entering it. In addition, information networks can be established between public units [18, 19]. Supporting decision-making mechanisms with information and communication technologies is possible to create numerical and graphic screenshots and/or reports that the administrators in the municipality need during decision- making. In this way, managers can make more accurate decisions by looking at all the statistical data on that subject before deciding on any subject [20].
ns Us » Citizens can apply to the Municipality in person or reach the Municipality outside working hours through fax, telephone, e-mail, internet, and SMS [24, 25]. Figure 4: Sapanca Municipality — e-municipality application example
ns Us » Citizens can apply to the Municipality in person or reach the Municipality outside working hours through fax, telephone, e-mail, internet, and SMS [24, 25]. Figure 4: Sapanca Municipality — e-municipality application example
When the complaints received by the system are resolved, the relevant actions are written on the complaint tracking form on the computer, an SMS message, fax or e-mail is sent to the person concerned, and the information that the complaint has been closed is sent along with the application form number.
When the complaints received by the system are resolved, the relevant actions are written on the complaint tracking form on the computer, an SMS message, fax or e-mail is sent to the person concerned, and the information that the complaint has been closed is sent along with the application form number.
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