A review of the status of e-government implementation in Kenya

The aim of the study was to examine E-Government Services and Performance of County Governments in Kenya: The Case of Nairobi City County. Methodology: The study adopted a descriptive research design. The target population comprised of 11,603 employees from the Sectors of Mobility and Works, Business and Hustler Opportunities, Boroughs Administration and Personnel, Lands and Build Environment of the county government of Nairobi working at City Hall. The sample size was 387 staff that was calculated using Yamane formula and selected using stratified random sampling method. Piloting was done to establish the reliability and validity of the questionnaire. Quantitative data was analyzed using descriptive and inferential statistics. Descriptive statistics entailed percentages, means and standard deviation. Inferential statistics included Pearson Correlation analysis to determine the nature and strength of the correlation between e-government services and Nairobi City performance. Regression analysis was conducted using multiple regression models to determine the effect of e-government services on performance of Nairobi City County. Data was presented in form of tables. Findings: From the findings, e-government services had a positive and significant influence on the performance of Nairobi City County (F=49.021, P<0.05). Additionally, it was also established that eparking (b=0.212, p=0.000<0.05), E-Business Licensing (b=0.177, p=0.002<0.05), e-job application ((b=0.232, p=0.000<0.05) and e-land services (b=0.153, p=0.015<0.05) had a positive and significant affect performance of Nairobi City County. The study concluded that e-parking, e-business licensing, e-job application and e-land services are significant determinants of the performance of Nairobi City County. Unique Contribution to Theory, Practice and Policy: The study was guided by Diffusion of Innovation Theory. The study recommended that the county government of Nairobi ought to fully implement e-parking services, e-business licensing services, e-job application services and e-land service to tap its benefits. The study further recommended that the National Government through the ministry of Information, Communications and Digital Economy ought to digitize the delivery of government services to the citizens in all ministries.

Through advancement of ICT, many governments around the world embarked on projects that introduced E-government initiatives for efficient and effective government operations geared towards making a government accountable and transparent as well as providing timely services which are more convenient and cost-effective. The purpose of this study was to establish the influence of ICT Infrastructure on adoption of E-government in the County government of Kajiado in Kenya. The study was based on pragmatic paradigm. Descriptive survey was used in this study. A sample of 335 respondents was drawn from the target population of 2660 employees from the devolved 10 ministries in Kajiado County using Cochran (2007) formulae. Quantitative data was collected through open and closed-ended questionnaires while qualitative data was collected through an interview guide. Regression models and correlation were used to analyze inferential data and test hypotheses. Qualitative data was analyzed using content analysis. The study found that ICT infrastructure had a strong positive influence on adoption of E-government (r = 0.821, p-value=0.000). Thus, the study concludes that ICT infrastructure has a significant influence on the adoption of E-government in the County Government of Kajiado. The study recommends that the government of Kenya should develop ICT policy specifically for County governments so as to ensure that challenges such as slow network, lack of infrastructure and power interruptions are addressed. In addition, the National government should develop a policy aimed at addressing IFMIS and other systems related challenges so as to ensure efficiency and effectiveness in the supply of products and services in the County governments. Further, the County government of Kajiado should make sure that there are enough computers for use in different ministries. In addition, the County should start using a more reliable network and internet services. Network and internet service providers should be selected on the basis of their infrastructure and ability to provide reliable services.

2021

Implementation of electronic government initiatives is a major goal in Kenya as evident in the country’s National ICT Master Plan of 2018-2023. In 2011, the access and usage of computers was estimated at 8.4 per cent and the use of Internet to access government services was at 6.3 per cent. By 2017, the use of computers was reported by 75.1 per cent of public sector employees and the provision of online government services had increased to 43.4 per cent of the public institutions. However, even with the increased usage of modern technologies by most government institutions, the National Government Administrative Units in Kenya are not keeping pace in adopting new technologies. Paper-based service delivery in the sector has caused inefficiencies which has negatively affected provision of services. This study therefore evaluated the institutional determinants of electronic government adoption in the National Government Administrative Units in Kenya, with a reference to Migori County. ...

Many governments, globally, have in the last two decades started adopting E-government to improve efficiency and effectiveness in service delivery. However, the implementation of E-government is capital intensive and hence requires adequate financial resources. The purpose of this study was to establish the influence of financial capacity on the adoption of E-government in Kajiado County in Kenya. The study was based on pragmatic paradigm. Descriptive survey was used in this study. A sample of 335 respondents was drawn from the target population of 2660 employees from the devolved 10 ministries in Kajiado County using Cochran (2007) formulae. Quantitative data was collected through open and closed-ended questionnaires while qualitative data was collected through an interview guide. Regression models and correlation were used to analyze inferential data and test hypotheses. Qualitative data was analyzed using content analysis. The study found that Financial capacity had a strong positive influence on adoption of E-government (r= 0.595, p-value=0.000). The study concludes that financial capacity has a significant influence on the adoption of E-government in the County Government of Kajiado. The availability of financial resources helps to enhance or build organizational IT infrastructure, which is one of the strongest predictors of innovation. Therefore, the study recommends that the County government of Kajiado should increase its budget allocation to facilitate the implementation of E-government.

2011

My sincere gratitude goes to my supervisor Mr. Joseph Ogutu and panelists, Dr. Peter Waiganjo and Mr. Andrew Mwaura for their constant guidance, positive criticism and above all their viable suggestions and priceless advice throughout my project work that tremendously contributed to my success. I would also wish to my gratitude to my friends, especially MSc Class of 2007, for the healthy academic discussions we had that contributed to clarity o f my research project. Finally, my utmost gratitude goes to the almighty God for giving me good health and energy without which I would not have come this far. Thank You Lord.

2018

Although previous studies have shown that e-Government has the potential to accelerate reforms in the public sector and improve public service delivery, it is not clear to what extent the Kenyan e-Government Strategy that was launched in 2003 has had an impact on the performance of public service delivery if at all as the success of this initiative is more verbalized than quantified. The purpose of the study was to assess the influence of e-Government strategy implementation on the performance of the public service delivery in Kenya. The study further, highlighted, the eGovernment projects, the role of projects on the Kenyan public service delivery performance, found out if the projects have resolved the issues surrounding public service delivery performance, and provided an understanding about the critical success factors, implications, benefits, challenges and look at the coping strategies of e-Government Service Delivery initiatives on the performance of public service delivery i...

JKUAT-COHRED, 2021

Although studies have shown that E-Government has the potential to accelerate reforms in the public sector and improve public service delivery, it is not clear to what extent the Kenyan E-Government Strategy that was launched in 2003 has had an impact on public service delivery if at all as the success of this initiative is more verbalized than quantified. The purpose of this study was to examine the influence of E-Government strategy on the public service delivery of state agencies in Kenya. The study reviewed E-Commerce, E-Services, E-Administration and E-Participation as independent variables, strategy execution as a moderating variable and public service delivery as the dependent variable. The study performed a theoretical review of New Public Management (NPM), Technology Diffusion Theory, Unified Theory of Acceptance and Use of Technology (UTAUT), Actor Network Theory (ANT), Dynamic Capability Theory as well as Contingency Theory. This was followed by an empirical review in tandem with the subject influence of E-Government strategy in relation to the public service delivery of state agencies. It provided a review of scholarly works done in the past identifying the studies, authors, areas of investigation and the findings reported. The study adopted a descriptive research design to collect data from the target population comprising of 4230 employees within the management cadre at 132 specific government state agencies incorporated entities outside the mainstream civil service established for purposes of public service delivery in Kenya; 62 Executive Agencies, 25 Independent Regulatory Bodies as well as 45 Research Institutions, Public Universities and Tertiary Education Institutions. Documentary review was also used to compliment the data collected. Convenient sampling technique was used by the study to sample the respondents within the 132 specific government state agencies. Taro Yamani formula was applied to calculate the sample size of 365 employees and self-developed questionnaires were used to collect data from the sample. Data was analyzed using descriptive and inferential statistics. The study findings revealed that implementation of E-Commerce, E-Services, E-Administration and E-Participation leads to a significant improvement in the public service delivery of state agencies in Kenya. The study further concluded that implementation of E-Commerce practices such as having a high level of understanding of internal strengths, weaknesses, external opportunities and threats can lead to a significant improvement in the performance of public service delivery in Kenya. In addition, implementation of e-government strategy formulation, implementation and evaluation and audit practices can lead to a significant improvement in the performance of public service delivery in Kenya. Further, it can be concluded that strategy execution moderates the role played by E-Government strategies on public service delivery. Through proper analysis of the situation, execution and implementation of the strategy as well as strategy audits, the process of executing E-Government strategies is enhanced. The study recommends that the state agencies through the management ought to uphold E-Government strategies (E-Commerce, E-services, E-Administration and E-Participation) so as to enhance effective achievement of their mandate which is public service delivery.

International Journal of Innovative Research and Development, 2018

Based E-Government Models Most of the governments offer e-government services through the web-based models mainly through the Internet (Siebel, 2005). Some of the current e-government models in use in developed and developing countries like Kenya are the

Electronic governance has become a core target by many developing countries in improving the level of service delivery to their citizens. This has motivated them to invest in modern technology with an aim of achieving an equitable, accountable, effective and transparent public service. The success and survival of a state is dependent upon the administrative structures in place as well as technological strategies and government efforts to achieve both millennium and own set goals. This paper explores the nature, aim and scope of e-governance, specifically in terms of the need to extend its relevance and benefits to the level of public service delivery in the interest of both the government and the public, specifically in relation to Kenyan scenario. The paper employs a qualitative research design approach and discusses the concepts of public administration, governance and electronic service delivery thereby creating a distinction among the various variables. It builds a vivid understanding of the underlying impact of electronic governance on public management through various scholarly dimensions from different theoretical thoughts. The findings of this paper elucidate a rapid investment in e-governance in most developing countries. Many countries have now embraced the use e-governance as a step stone to increase efficient, effective, equitable, reliant and transparent, public sector service delivery. The study further revealed that e-governance remains a powerful enabling tool with capacity to help government achieve with relative ease development and administrative reforms inconformity with vision 2030 blueprint agenda in Kenya.

Communications