An Intelligent System for Aggression De-Escalation Training
2016
https://doi.org/10.3233/978-1-61499-672-9-1805Abstract
Artificial Intelligence techniques are increasingly being used to develop smart training applications for professionals in various domains. This paper presents an intelligent training system that enables professionals in the public domain to practice their aggression de-escalation skills. The system is one of the main products of the STRESS project, an interdisciplinary research project involving partners from academia, industry and society. The system makes use of a variety of AI-related techniques, including simulation, virtual agents, sensor fusion, model-based analysis and adaptive support. A preliminary evaluation of the system has been conducted with two groups of potential end users, namely tram conductors and police academy students.
FAQs
AI
What are the learning goals of aggression de-escalation training systems?
The primary learning goals are recognizing the type of aggression and selecting appropriate communication styles. These goals align with emotional intelligence development, involving supportive or directive responses based on aggression types.
How does the STRESS training system adapt to user performance?
The STRESS system employs an adaptive training mechanism that adjusts scenario difficulty based on the user's performance scores. This allows users to progress through scenarios tailored to their learning needs, enhancing their skill acquisition.
What physiological measurements are utilized in the training assessment?
The system employs the Plux wireless biosensors for heart rate and skin conductance, alongside EEG signals from the Myndplay Brainband. These measurements inform the system's affective and decision-making models for real-time user feedback.
What differentiates virtual agent responses in this training system from traditional methods?
The training employs embodied conversational agents (ECAs) that exhibit internal emotional states, making their responses less predictable than traditional scripted interactions. This variability enhances the realism of encounters, improving de-escalation training efficacy.
What insights were gained from case studies in public transport and law enforcement?
Participants generally expressed positive feedback about the system's content and interactivity, noting its effectiveness for learning. However, they indicated a need for improved emotional engagement with virtual characters, potentially via haptic feedback technologies.
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