Abstract
Adopting and implementing Strategic Asset Management (SAM) is a prerequisite to improving day-today management and long-term utility planning. Field-level employees play a key role in implementation of a SAM program and have to make often burdensome adjustments to their work processes to comply with newly instituted systems. They are not always consulted in planning and technology adoption. They frequently do not receive feedback or recognition for their contribution. Based on a water utility survey, the authors provide insights and recommendations on how to increase field staff commitment to SAM. They will utilize their results to conduct further research directly with field staff on their perceived role and what can be done to improve their adoption of SAM processes.
FAQs
AI
What role do field staff play in Strategic Asset Management adoption?
Field staff, particularly water/wastewater plant operators and maintenance workers, are crucial in adopting SAM programs, providing essential operational insights. They hold key information on site needs, influencing investment decisions.
How did the implementation of SAM affect field staff workload?
Survey results showed a split, with half indicating increased paperwork and new procedures post-SAM adoption. For example, operatives had to update the utility GIS database, which required further role engagement.
What skills did field staff need to acquire for SAM implementation?
Field staff commonly reported needing to learn new computer software and use handheld devices for data logging and reporting. This reflects an adaptation to evolving technologies in asset management.
How involved were field staff in the design of SAM programs?
Although some field staff were consulted during the design phase, many still felt excluded from decision-making processes. This involvement is crucial for ensuring their insights inform effective SAM practices.
Did field staff receive feedback on their contributions to SAM success?
Most utilities reported inadequate feedback to staff about their impact on SAM outcomes, with only a few acknowledging the role of field staff in prioritizing asset investments. Enhanced feedback mechanisms are recommended to improve engagement.
References (1)
- Asian Development Bank Water Utility Asset Management: A Guide for Practitioners. Asian Development Bank, Mandaluyong, Philippines. Report, https://www.adb.org/ documents/water-utility-asset-management-guide- development-practitioners (Accessed online 1 September 2018). AWWA Establishing the Level of Progress in Utility Asset Management Report. American Water Works Association, Denver, CO, USA. https://www.awwa.org/Portals/0/files/ resources/water%20knowledge/rc%20asset% 20management/Level%20of%20Progress%20in%20Utility% 20Asset%20Management%20v4.0.pdf (Accessed online 1 September 2018).