CHAPTER 3 Quality in Healthcare : Concepts and Practice

Asian Journal of Medicine and Health, 2021

Over several decades, a wealth of expertise and experience in improving the quality of health care has accrued globally. Despite this wealth of expertise, the challenge that is often faced by country level policymakers in both high- and low-medium income countries is to know which quality policies are being implemented. The goal of this report is to highlight and critically evaluate quality metrics published in the literature for healthcare establishments. Its goal is to present an integrated quality model that combines both technical and supportive quality indicators in order to reach the highest level of patient satisfaction. As some of the priorities of doctors and nurses are to improve patient satisfaction and patient care in a healthcare system Out of all the most critical criterion for evaluating the quality of service offered to the customer by a service provider is customer satisfaction. The quality of patient care and patient satisfaction can be assessed by the quality of f...

Megatrend revija, 2016

Scientific review article TWO QUALITY EVOLUTIONS: INDUSTRY VS. HEALTH CARE paper explains evolution of Global Quality Management Theory through changes of different quality management approaches in time and compares it to the evolution of Quality Management in Healthcare. Authors relied on already existing information and data sources published in scientific journals to define evolution paths and conduct their comparison to identify gaps and recommend improvements in Healthcare Quality Management. Additionally, four major activities that could improve healthcare quality management emerged from analysis, such as: mechanism for constant and systematic tracing errors, managing quality of supportive processes, control of outsource organizations and application of IT for quality assurance.

Health Care Analysis, 2000

During the past three decades, there has been an ongoing debate on the quality of health care. Defining quality is an important part of it. This paper offers a review of definitions and a conceptual analysis in order to understand and explain the differences between them. The analysis results in a semantic rule, expressing the meaning of quality as an optimal balance between possibilities realised and a framework of norms and values. This rule is postulated as a formal criterion of meaning, e.g. when (correctly) applied people understand each other. The rule suits the abstract nature of the term "quality." Quality doesn't exist as such. It is constructed in an interaction between people. This interaction is guided by rules in order to transfer information, e.g. communicate on quality. The rule improves our ability to discuss the debate on quality and to develop a theory grounding actions such as quality assurance or quality improvement.

2015

book 9th NOVO Symposium, Quality in health care DTU Orbit (10/11/2019) Abstract book 9th NOVO Symposium, Quality in health care

Health Care Quality – commissioning some basics. The CQC and organisational cultures. In this short piece, I argue that the CQC is about quality assurance rather than improving quality, that external inspections as QA might have unintended negative consequences, and outline an alternative perspective based on the long held recognition that front line staff are the key people who are able to drive quality forward.

Acta Facultatis Medicae Naissensis, 2012

UDC: 614.2

2020

Tracking the origins, defi ning and quantifying quality of care: can we reach a consensus J Hum Growth Dev. 2016; 26(2): 133-138 DOI: http://dx.doi.org/10.7322/jhgd.119237 Abstract This editorial presents a summary of the narrative used in teaching fundamentals of quality management in healthcare to medical students and health professionals with limited or negative prior experience in the fi eld of quality monitoring and improvement -i.e. those who fi nd the topic dry and disconnected from their everyday clinical experience, lacking in human dimension, and confusing due to the multitude of defi nitions of quality of care and the considerable inconsistency of the terminology used in quality assessment. In order to remedy the problem, the topic is presented through an historical perspective of the concept of quality as seen throughout the ages -beginning in antiquity, through 19 th and early 20 th century quality control initiatives which evolved into the quality management policies a...

Advances in Social Sciences Research Journal, 2014

' * Bouzgarrou*Lamia* Unité!de!recherche!Gestion!ergonomique!! du!risque!professionnel!en!milieu!hospitalier! * Tahar*Hakim*Benchekroun* Conservatoire!national!des!arts!et!métiers!(Cnam),Paris!France! * ABSTRACT* Within* the* health* sector,* the* concept* of* quality* is* becoming* increasingly* important* and* being* paid* more* attention* by* officials.* Therefore,* the* quality* standard* was* introduced* in* hospital* practices* thus* requiring* the* establishment* a* Quality* Management* System* (QMS)* which* provides* quality* as* the* responsibility* of* all* the* hospital* staff* (administrative,* medical* and* paramedical)* so* as* to* be* up* to* offer* a* service*that*responds*to*the*concerns*and*needs*of*patients.*The*Quality*in*hospitals* corresponds*to*the*balance*between*hospital*services*and*the*needs*and*expectations* of* the* patients* according* to* medical* knowledge* and* texts* rigors.* It* incorporates* an* intrinsic* component* of* safety* and* reliability* of* health* care.* All* these* specificities* raised*on*quality*imply*that*in*the*health*sector,*a*development*and*implementation* tooling* must* be* naturally* established.* As* a* matter* of* fact,* both* standardization* and* certification*are*among*the*main*tools*of*quality.