Help for Heroes: From organizational discourse to a new orthodoxy
Public Relations Inquiry
https://doi.org/10.1177/2046147X17753438Abstract
This article offers an account of the institutional entrepreneurship behind the formation of the UK charity for military veterans, Help for Heroes, along with an analysis of the symbols, narratives and rhetoric that made up its organizational discourse. Tracing the development of the charity since its launch in 2007, the inquiry considers the means of transmission used by Help for Heroes to diffuse its organizational discourse, arguing that a dualistic promotional approach across elite and mass media – narrative through a network of support from mass media outlets as well as individual actors, such as members of the Royal Family, politicians and celebrities – helped to propagate a new national orthodoxy of veterans as heroes. The conclusion is that 10 years after its foundation, Help for Heroes’ discursive legacy has reinvigorated the veteran charity sector in a way not seen since the end of World War I and established a wide and deep level of support among civic society for veteran...
References (64)
- Atkinson T (2008) Textual mapping of imitation and intertextuality in college and university mis- sion statements: A new institutional perspective. Semiotica 172(1): 361-387.
- Barthes R (2009) Mythologies. London: Vintage-Random House.
- BBC (2007) Army chief warns of social 'gulf'. BBC. Available at: http://news.bbc.co.uk/1/hi/ uk/7006720.stm (accessed 10 June 2016).
- BBC (2009) Poll watch: British in Afghanistan. BBC. Available at: http://news.bbc.co.uk/1/ hi/8238495.stm (accessed 6 June 2016).
- BBC (2010) History: Public opinion about the afghan war changes (pictures, video, facts & news). BBC. Available at: http://www.bbc.co.uk/history/events/public_opinion_about_the_afghan_ war_changes (accessed 6 June 2016).
- Broadfoot K, Deetz S and Anderson D (2004) Multi-levelled, Multimethod approaches. In: Grant D, Hardy C, Oswick C, et al. (eds) The SAGE Handbook of Organisational Discourse. London: Sage, pp.105-128.
- Chalaby J (1996) Beyond the prison-house of language: Discourse as a sociological concept. British Journal of Sociology 47(4): 684-698.
- Clarkson J (2007) Help our boys with a click of your mouse. The Sun, 6 October, p.15.
- Cole H (2016) Battle of Britain: WWII vets plead with Brits 'don't give away what we fought for' urging voters to back Brexit. The Sun, 20 June. Available at: https://www.thesun.co.uk/news/ politics/1313861/wwii-vets-plead-with-brits-dont-give-away-what-we-fought-for-urging- voters-to-back-brexit/ (accessed 16 December 2016).
- Collins T (2016) The cash rolled in -but as the charity grew and grew, it just lost its focus. Daily Mail, 7 February. Available at: http://www.dailymail.co.uk/debate/article-3435350/The- cash-rolled-charity-grew-grew-just-lost-focus-comment-TIM-COLLINS-led-British-troops- Iraq.html (accessed 25 July 2016).
- Conrad C (2011) Organizational Rhetoric. Cambridge: Polity.
- Cooren F (2015) Organizational Discourse. Cambridge: Polity.
- Coy P, Woehrle L and Maney G (2008) Discursive legacies: The US peace movements and 'sup- port the troops'. Social Problems 55: 161-189.
- DiMaggio P (1988) Interest and agency in institutional theory. In: Zucker L (ed.) Institutional Patterns and Organizations: Culture and Environment. Cambridge, MA: Ballinger, pp.3-22.
- Fairclough N (1993) Critical discourse analysis and the marketization of public discourse: The universities. Discourse & Society 4(2): 133-168.
- Fairclough N (2003) Analysing Discourse: Textual Analysis for Social Research. London: Routledge.
- Farmer B (2013) Military charities risk undermining army recruitment by portraying veterans as damaged victims in their marketing campaigns, a leading defence academic has warned. Daily Telegraph, 26 December, p.13.
- Fischer M (2014) Commemorating 9/11 NFL-style: Insights into America's culture of militarism. Journal of Sport & Social Issues 38(3): 199-221.
- Foster A (2012) The military covenant and British civil-military relations: Letting the genie out of the bottle. Armed Forces & Society 38(2): 273-290.
- Foucault M (1978) Politics and the study of discourse. Ideology & Consciousness 3: 7-26.
- Fredriksson M (2014) Crisis communication as institutional maintenance. Public Relations Inquiry 3(3): 319-340.
- Gillan A (2010) How Wootton Bassett became the town that cried. The Guardian, 25 February. Available at: https://www.theguardian.com/uk/2010/feb/25/wootton-bassett-audrey-gillan (accessed 10 June 2016).
- Grant D, Hardy C, Oswick C, et al. (2004) Introduction: Organizational discourse exploring the field. In: Grant D, Hardy C, Oswick C, et al. (eds) The SAGE Handbook of Organisational Discourse. London: Sage, pp.1-36.
- Green M (2015) Aftershock: The Untold Story of Surviving Peace. London: Portobello Books.
- Greenwood R, Oliver C, Sahlin K, et al. (2008) Introduction. In: Greenwood R, Oliver C, Sahlin K, et al. (eds) The SAGE Handbook of Organizational Institutionalism. London: Sage, pp.1-46.
- Gribble R, Wessely S, Klein S, et al. (2014) Public awareness of UK veterans' charities. RUSI Journal 159(1): 50-57.
- Gronemeyer M (2010) Helping. In: Sachs W (ed.) The Development Dictionary: A Guide to Knowledge as Power. London: Zed Books, pp.55-74.
- Grunig J (2001) Two-way symmetrical public relations: Past, present and future. In: Heath R (ed.) Handbook of Public Relations. Thousand Oaks, CA: Sage, pp.11-30.
- Heath R (1992) The Wrangle in the Marketplace: A rhetorical perspective of public relations. In: Toth E and Heath R (eds) Rhetorical and Critical Approaches to Public Relations. Hillsdale, NJ: Lawrence Erlbaum Associates, pp.17-36.
- Help for Heroes (2008) Annual report and financial statements 2008. Available at: http://www. helpforheroes.org.uk/Publications/Annual-Reports/2008/ (accessed 20 July 2016).
- Help for Heroes (2015) Annual report 2015. Available at: http://www.helpforheroes.org.uk/ Publications/Annual-Reports/2015/ (accessed 20 July 2016).
- Help for Heroes (2016a) FAQs: Frequently asked questions about Help for Heroes. Available at: http://www.helpforheroes.org.uk/how-we-help/about-us/faqs/ (accessed 20 July 2016). Help for Heroes (2016b) Team H4H: Celebrity Patrons. Available at: http://www.helpforheroes. org.uk/how-we-help/about-us/team-h4h/patrons/ (accessed 21 July 2016).
- Hines L, Gribble R, Wessely S, et al. (2015) Are the armed forces understood and supported by the public? A view from the United Kingdom. Armed Forces & Society 41(4): 688-713.
- Ipsos Mori (2009) Social grade A classification tool. Available at: https://www.ipsos-mori.com/ researchpublications/publications/1285/Social-Grade.aspx (accessed 19 July 2016).
- Johnson B (2007) You don't have to support the war but do support our troops. Daily Telegraph, 27
- September, p.24.
- Lawrence T and Suddaby R (2006) Institutions and institutional work. In: Clegg S, Hardy C, Nord W, et al. (eds) Handbook of Organization Studies. Thousand Oaks, CA: Sage, pp.215-254.
- Lawrence T, Suddaby R and Leca B (2009) Introduction theorizing and studying institutional work. In: Lawrence T, Suddaby R and Leca B (eds) Institutional Work: Actors and Agency in Institutional Studies. Cambridge: Cambridge University Press, pp.1-28.
- L'Etang J, Xifra J and Coombs T (2013) Institutional influences, societal interactions, dialogue and literacy. Public Relations Inquiry 2(2): 121-123.
- Merkelsen H (2013) Legitimacy and reputation in the institutional field of food safety: A public relations case study. Public Relations Inquiry 2(2): 243-265.
- Meyer J and Rowan B (1977) Institutionalized organizations: Formal structure as myth and cer- emony. American Journal of Sociology 83: 340-363.
- Millar K (2016) 'They need our help': Non-governmental organizations and the subjectifying dynamics of the military as social cause. Media, War and Conflict 9(1): 9-26.
- Mumby D and Clair R (1997) Organizational discourse. In: Van Dijk T (ed.) Discourse as Social Interaction. London: Sage, pp.181-205.
- Munir K and Phillips N (2005) The birth of the 'Kodak moment': Institutional entrepreneurship and the adoption of new technologies. Organization Studies 26(11): 1665-1687.
- Newton Dunn T (2007) Clarkson fights for warriors we forget. The Sun, 29 October, p.5. Newton Dunn T (2009) Help for Heroes campaign. The Sun, 30 March, p.6.
- Newton Dunn T (2014) Help for heroes: The party leaders show their support. The Sun, 24 September. Available at: https://www.thesun.co.uk/archives/politics/351309/help-for- heroes-the-party-leaders-show-their-support/ (accessed 16 July 2016).
- Newton Dunn T, Wheeler V and Wilson G (2007) Where there's a Wills. The Sun, 30 October, p.4. Nexis (2016) Online subscription database. Available at: www.nexis.com (accessed 22 July 2016).
- Parry B (2008) Chief Executive's Report. In Help for Heroes Annual Report 2008. Available at: http://www.helpforheroes.org.uk/Publications/Annual-Reports/2008/#8 (accessed at 20 July 2016).
- Parry B (2009) Chief executive's review. Help for Heroes Annual Report. Available at: https:// h4hcmsstorageprod.blob.core.windows.net/publications/Annual-Reports/2009/index.html (accessed 8 November 2017).
- Parry B and Parry E (2008) Co-founders letter. Help for Heroes Annual Report. Available at: http:// www.helpforheroes.org.uk/Publications/Annual-Reports/2008/#8 (accessed 20 July 2016).
- Penn-Barwell J, Roberts S, Midwinter M, et al. (2015) Improved survival in UK combat casualties from Iraq and Afghanistan. Journal of Trauma and Acute Care Surgery. Available at: http:// journals.lww.com/jtrauma/Fulltext/2015/05000/Improved_survival_in_UK_combat_casual- ties_from.18.aspx (accessed 6 June 2016).
- Porter H (2007) Labour loves a man in uniform as long as it is blue, not khaki. The Observer, 9 September, p.29.
- Reed M (2010) Is communication constitutive of organization? Management Communication Quarterly 24(1): 151-157.
- Rein L (2017) New White House website says VA reform, to start with firing corrupt and incompe- tent executives. Washington Post, 21 January. Available at: https://www.washingtonpost.com/ local/2017/live-updates/politics/live-coverage-of-trumps-inauguration/new-white-house- website-says-va-reform-to-start-with-firing-corrupt-and-incompetent-executives/?utm_ term=.2527115f7355 (accessed 29 December 2017).
- Royal British Legion (2015) Annual report and accounts year ending, 30 September. Available at: http://media.britishlegion.org.uk/Media/4421/annualreport2015.pdf (accessed 20 July 2017).
- Sahlin K and Widdlin L (2008) Circulating ideas: Imitation, translation and editing. In: Greenwood R, Oliver C, Sahlin K, et al. (eds) The SAGE Handbook of Organizational Institutionalism. London: Sage, pp.218-242.
- Sands S (2006) Sir Richard Dannatt: A very honest general. Daily Mail, 12 October. Available at: http://www.dailymail.co.uk/news/article-410175/Sir-Richard-Dannatt-A-honest-General. html (accessed 20 June 2016).
- Stahl R (2009) Why we support the troops: Rhetorical evolutions. Rhetoric and Public Affairs 12(4): 533-570.
- Steel M (2015) Persecuting people for hot wearing poppies -now that's real courage. The Independent, 5 November. Available at: http://www.independent.co.uk/voices/i-dont-care-if- you-fought-in-ww2-if-you-dont-wear-a-poppy-youre-a-traitor-a6723146.html (accessed 11 January 2017).
- Sunday Times (2008) 2008 Christmas Appeal. The Sunday Times, 20 January, p.5.
- Tidy J (2015) Forces sauces and eggs for soldiers: Food, nostalgia and the rehabilitation of the British military. Critical Military Studies 1(3): 220-232.
- Tipping C (2008) Understanding the military covenant. RUSI Journal 153(3): 12-15.
- UKIP (2015) UKIP is the party of defence, 7 April. Available at: http://www.ukip.org/ukip_is_ the_party_of_defence (accessed 16 December 2016).
- Zilber T (2009) Institutional maintenance as narrative acts. In: Lawrence T, Suddaby R and Leca B (eds) Institutional Work: Actors and Agency in Institutional Studies. Cambridge: Cambridge University Press, pp.205-235.