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Outline

The Web of System Performance

2006, Communications of the …

Abstract
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The paper introduces a multi-goal model of system performance known as the Web of System Performance (WOSP), which integrates various components and objectives for evaluating the fitness of information systems in their environments. It discusses eight general performance goals: extendibility, security, flexibility, reliability, functionality, usability, connectivity, and privacy, and emphasizes the importance of understanding the interactions among these goals for enhancing system effectiveness.