Performance Management In Construction: a Conceptual Framework

Ambiente Construído

Resumo O presente trabalho tem por objetivo identificar as oportunidades de melhoria para a medição de desempenho a partir de um estudo de caso múltiplo com quatro construtoras de Fortaleza, CE. Para tal, foram realizadas dez entrevistas semiestruturadas com intervenientes de diferentes níveis hierárquicos das empresas, além de terem sido analisados documentos comprobatórios. Foram identificadas lacunas de desempenho, a partir das quais se realizou a proposição de onze melhorias para os processos das empresas estudadas e para a melhoria do campo do conhecimento em medição de desempenho. Conclui-se que, devido às deficiências observadas, os sistemas de medição não contribuem para a gestão das empresas efetivamente, uma vez que as informações geradas não conseguem enfatizar as verdadeiras lacunas de desempenho da empresa, bem como proporcionar um estilo de gestão proativo para as mudanças do mercado, o que diminui sua capacidade competitiva.

Ambiente Construído

Resumo A literatura sobre medição e gestão de desempenho mostra o estágio ainda embrionário desses processos na indústria da construção. Assim, este trabalho tem como objetivo avaliar os processos de medição e gestão de desempenho no setor de construção. Por meio de três estudos de caso em empresas construtoras evidencia-se que os sistemas de medição de desempenho (SMD) em uso nas empresas estão focados apenas em aspectos operacionais da medição de desempenho, não sendo, portanto, capazes de promover uma gestão que integre finalidades mais estratégicas, como influenciar o comportamento dos atores e proporcionar aprendizado e melhoria, elementos fundamentais para o alcance dos objetivos organizacionais. Assim, o estudo contribui com a literatura de gestão da construção ao aprofundar e ampliar as discussões sobre os conceitos de medir e gerar o desempenho, trazendo as novas formas de examinar o tema com base em diversos conceitos que ascendem principalmente das ciências administrativa...

Cogent Business & Management

This study investigates the relationship between organizational culture (OC) and the performance of organizations in the United Arab Emirates (UAE). A theoretical framework to measure this relationship in the UAE is designed. Interviews with experts and questionnaires were conducted to prioritize certain identifiers and indicators of the relationship between organizational culture and performance in the context of the UAE. The OC-performance relationship framework was analyzed and tested. The number of respondents from the UAE organizations is 131. The results of the study showed a positive relationship between organizational culture and performance, and this relationship is especially stronger with job satisfaction. Moreover, the results also indicate that there is no evidence of any difference between the performance of organizations in the public and private sectors. Furthermore, the degree of implementation of the positive OC constructs varies from one construct to another. These positive OC constructs are goal achievement, employee engagement and commitment, and team spirit. This ABOUT THE AUTHOR Noora AlShehhi holds B.Sc. in Electrical Engineering from UAEU and MSc in Engineering Project Management from AURAK. Her research interests include Organizational behavior in culture and performance. Fatima AlZaabi holds a Bachelor Degree in Architectural Engineering and Master Degree in Engineering Project Management. Her research interests include Organization Behavior and Performance. Mohammed Alnahhal holds a PhD degree from Germany. He is working at the American University of Ras Al Khaimah. His research includes supply chain management, Simulation, Operations Research, data analysis, and

EN BLANCO. Revista de Arquitectura, 2013

El Edificio Pan American LifeInsurance en Bogotá, es un ejemplo de prácticas de innovación técnica en la década de los sesenta en la industria de la construcción en Colombia. El presente articulo, mediante el desarrollo de su caso de estudio explicativo, busca rescatar dichas prácticas, muchas de ellas totalmente olvidadas e inclusive desconocidas. Mediante el análisis y descripción de las innovaciones detectadas en el caso de estudio, innovaciones que aún hoy resultan ejemplares, se busca ilustrar la importancia de la incorporación de innovación en los procesos constructivos tradicionales

Sustainability

Cultural influence has recently received significant attention from academics due to its vital role in the success or failure of a project. In the construction industry, several empirical investigations have examined the influence of culture on project management. The aim of this study is to determine the impact of project organizational culture on the performance of construction projects. A total of 199 completed construction projects in Vietnam with specific data gathering through questionnaires were analyzed. The findings reveal that contractor commitment to contract agreements is the most significant cultural factor affecting project performance. Goal alignment and reliance, contractor commitment, and worker orientation (i.e., commitment to workers) contribute to improved overall performance and participant satisfaction. Contractor commitment and cooperative orientation enhance labor productivity, whereas goal alignment and trust and contractor commitment ensure learning performance (i.e., learning from experience). The findings of this study may assist construction professionals in implementing practices that can contribute to the sustainability and success of construction projects.

2021

Building construction projects suffer from many dangers such as cost and time overruns. A major reason for the failure of such projects is the lack of measurements of the construction performance. There is usually a disparity of judgment among the stakeholders when it comes to the perception of failure and success of a building construction project because it is based on personal indices. The aim of this study is to identify and rank the key performance indicators in their relative importance as a way to assist in building construction performance. A thorough literature review was conducted and 10 key performance indicators were identified. A questionnaire survey and interviews were used to collect data and the results were analyzed using the analytical hierarchical process, pair-wise comparison. As a result, the highest prioritized key performance indicator was safety, followed by time effectiveness and client satisfaction. The least prioritized key performance indicator was the en...

Knowledge Management in Organizations, 2018

An effectively functioning performance management process has become the key to success in today's tough competitive environment. It is necessary to have comprehensive knowledge of new approaches to performance measurement in order to create and implement such a process. The main aim of this paper is to contribute toward building on such knowledge by designing a performance measurement and management process diagram. To fulfill this goal, the features of a performance measurement system have been determined based on research in the literature; additionally, key elements that are necessary for a comprehensive process of performance management have been defined using case study analysis. The diagram also identifies critical elements of contemporary performance management process related to the provision of balanced performance indicators and their subsequent incorporation in strategic planning. The findings show that competitive-related performance aspects such as innovation, core competencies, and employee engagement are not sufficiently integrated in performance measurement.

Sustainability

The triple bottom line (TBL) principle encompasses the idea of continued economic and social well-being with minimal or reduced environmental pressure. However, in construction projects, the integration of social, economic, and environmental dimensions from the TBL perspective remains challenging. Green building rating tools/schemes, such as Green Rating for Integrated Habitat Assessment (GRIHA), Leadership in Energy and Environment Design (LEED), Building Research Establishment Environment Assessment (BREEAM), and their criteria, which serve as a yardstick in ensuring sustainability based practices and outcomes, are also left wanting. These green building rating tools/schemes not only fail to comprehensively evaluate the three dimensions (social, economic, and environment) and interaction therewith, but also lack in capturing a life cycle approach towards sustainability. Therefore, this study intends to address the aforementioned challenges. The first part of this study presents th...

2021

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Engineering, Construction and Architectural Management, 2021

Purpose Delays occur mostly in the construction process of many projects, which can have a consequent effect on the overall performance of the project in areas such as profitability, efficiency and safety. This study aims to suggest a structure that can be applied to manage construction projects effectively and, thus, to reduce delays. The integrated balanced scorecard (BSC) and quality function deployment (QFD) framework proposed in the present study enabled the identification and ranking of the objectives of the financial perspective and the enablers of construction delay mitigation. This will help construction industry professionals prioritize the enabling factors that influence the financial perspective, thereby helping them focus on the achievement of the most important ones which subsequently results in efficiency. Consequently, more tasks are accomplished with the use of less time and resources as the actions tend to be more narrowly focused on the achievement of the most imp...

Engineering, Technology & Applied Science Research, 2022

Controlling cost in construction projects is an essential issue. This study investigates the most critical problems that cause weakness in cost control in Iraqi construction projects. The quantitative technique was used by conducting a survey directed to professionals who work on construction projects. One hundred and sixty-four questionnaire forms were distributed to private sector companies, government companies, and government institutions, and the responses were subjected to the required statistical analysis. The results indicate that the most influential factors are the weakness in keeping up with the use of modern concepts, methods, and technologies, the delay in receiving the amounts due for work done from the owner, fluctuations in market prices, the lack of knowledge and the inefficient use of currently available tools and technology, and the security situation in the country. The results indicate that the Iraqi construction projects suffer from weakness in cost control, wh...

Journal of Information Technology in Construction, 2021

Existing research spanning academic and industrial literature shows that due to the ever-increasing number of descriptions of BIM on top of a saturation of standards methods and procedures, with little evidence on how to achieve goals for truly collaborative BIM, a gap is forming between theoretical and applied BIM, and thusly reducing the potential advantages and benefits of implemented BIM. Objectives set as part of this research, post systematic review of both academic and industrial literature were to firstly define a common meaning of what collaborative BIM is through the development of a syntax to support a hypothetical infrastructure project utilising academic and industry BIM experts. This was then followed by bringing to the front the inefficiencies in their current form and define how the fundamental parts of BIM are assigned and then prioritised both qualitatively and quantitively, in order to enhance information clarity (goals and objective achievement) and inconsistency...

Ambiente Construído, 2016

Resumo O crescente debate sobre medição de desempenho entre profissionais e entre pesquisadores da área de gestão organizacional ainda não foi suficiente para consolidar as práticas de medição na indústria da construção. O presente trabalho tem por objetivo identificar as oportunidades para o aprimoramento dos sistemas de medição de desempenho na Construção. Para tanto, foram avaliados 22 modelos identificados na literatura nacional e internacional dos últimos 25 anos, aplicando protocolo de análise proposto neste estudo, e validado por especialistas. A partir do mapeamento das principais características, papéis e processos das práticas de medição no setor, da avaliação realizada concluiu-se que há necessidade de melhorias (i) no processamento dos dados, integrando-o à rotina organizacional, (ii) na gestão da informação, melhorando os mecanismos de geração de conhecimentos, (iii) na conexão da avaliação com um sistema de recompensas, e (iv) na revisão sistemática, quanto à sua utili...

Project Management Journal, 2005

The importance of evaluating behaviors as an underpinning component of the project management body of knowledge is widely recognized. This paper reports on research that evaluated the behaviors of two functionally disparate sets of project managers operating within the construction industry. The first comprised those with overall responsibility for the on-site production function (the management contractor), while the second comprised client project managers overseeing project activities on behalf of the procuring organization (client's project managers). The behavioral competencies of both groups were evaluated using the established McBer methodology (cf. Spencer & Spencer, 1993), in which managerial characteristics are measured using behavioral event interviews. A total of 40 superior performing project managers were behaviorally profiled. The findings reveal 11 behaviors that are generic in nature and underpin effectiveness in the project management role, with one additional ...

Journal of Management in Engineering, 2021

Defects associated with dimensional and geometric variations (tolerance issues) are among the most costly and recurring defects in construction projects, yet the identification and mitigation of the causes of tolerance issues appear to be lacking in the construction industry. To enable the development of widely acceptable solutions for the perennial challenge of tolerance management, a more in-depth understanding of the causes of tolerance issues should be established. The aim of the research presented in this paper is to identify the potential causes of tolerance issues in construction based on a literature review and empirical studies. This research uses a case study approach. The empirical data are collected through direct observations, group interviews, semistructured interviews, and document reviews. Having triangulated the findings, a list of 18 potential causes was derived for the 11 observed tolerance issues in two case study projects. The contribution of this paper to knowledge in engineering management is fourfold: (1) the limitations of prior studies on causes of tolerance issues are revealed, (2) the empirical studies led to not only verifying and refining the causes collected from the literature by considering them in the context of the identified tolerance issues, but also finding new causes in the context of tolerance management when compared to literature, (3) the identified causes provide insight into reasons behind the recurrence of tolerance issues across the industry, and (4) it investigates the causes of tolerance issues while balancing managerial and engineering views. The findings of this study provide a pivotal basis for construction practitioners to develop effective solutions for tolerance management whereby tolerance risks can be identified and mitigated in a prescient manner, which can result in a significant amount of savings.

Engineering, Construction and Architectural Management, 2019

Purpose There is a long-standing interest in performance improvement within the construction industry. Approaches based upon cost, time and quality (often called the Iron Triangle), have been the focus of attention despite criticism of the validity of the Iron Triangle as a performance measure due to its simplistic approach. Furthermore, little emphasis has been placed on synthesising performance to understand whether this concept has evolved from the traditional view. An analysis of prominent literature was reviewed by classifying performance indicators which establish criteria for measuring performance in the construction industry. The purpose of this paper is to review the literature (1998–2018) on performance at a project level to determine a final rank of key performance indicators (KPIs) which will establish how projects are currently being measured. Design/methodology/approach This paper uses a combined qualitative and quantitative approach – a comprehensive literature review...

JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT, 2010

The importance of performance based benchmarking has become a necessity in a modern construction company and presents a constant challenge for the construction industry. The aim of this paper is to elaborate significance, role and types of Key Performance Indicators (KPI) in the construction industry and show how different management perspectives perceive the indicators. A literature review was carried out in order to generate a listing of KPIs, used among academe and the industry. Afterwards, using surveys and semi‐structured interviews, the data was gathered from more than 30 South‐East European construction companies. Results were analyzed, producing a final set of 37 indicators. This study identified a low level of awareness of KPI models and performance management processes among the companies. Furthermore, the analysis showed a substantial difference in perception of KPIs among investors, consultants and contractors, which consequently led to a compiling list of KPIs. The top ...

Frontiers of Engineering Management, 2020

Performance measurement (PM) generates useful data for process control, facilitates communication between different sectors, and helps to align efforts on the most important aspects of the business. Thus, PM plays a key role in the management of projects and organizations. PM is also important in the implementation of lean production principles and methods, such as reducing the share of nonvalue-adding activities, increasing process transparency, building continuous improvement into the process, and benchmarking. Moreover, the adoption of the lean production philosophy requires changes in PM. Despite its importance, limited studies have been conducted on the use of PM systems for assessing the impact of lean production programs in construction projects. In addition, studies on how lean companies (or projects) use performance measurement and to what extent the indicators adopted reflect the result of actions that have been undertaken are limited. This study proposes a set of requirements in PM systems of construction projects from the perspective of lean production and a taxonomy of performance metrics for lean production systems. Five empirical studies have been carried out on construction companies from South America involved in the implementation of lean production systems. The scope of this investigation is limited to the construction projects as production systems rather than PM at the level of construction organizations.

International Journal of Strategic Property Management, 2018

Numerous public-private partnership (PPP) infrastructure projects have been operating in China after nearly 30 years of development. Surprisingly, few lessons and experiences have been drawn from these existing cases, thereby creating an urgent demand for a comprehensive evaluation of their performance. Thus, this paper presents a timely contribution to the assessment of a representative PPP project in China's water sector, the Chengdu No. 6 Water Plant B Project, from a lifecycle perspective. Through a triangulation method, the project is generally deemed a success providing instructive lessons on the future evolutionary development of PPPs in China despite several imperfections caused by particular historical factors. Moreover, this paper advances the performance measurement of PPPs offering empirical insights to promote the efficacy of conceptual performance measurement frameworks. The outcomes of this research are especially valuable to the current Chinese PPP community where huge opportunities and challenges simultaneously exist.

Production Planning & Control

We report on the development, testing and implementation of a bespoke benchmarking framework and assess its influence on the open innovation performance of new healthcare infrastructure. The research was developed from a series of 10 workshops, which took place after a four-month public consultation. This investigation borrows a pragmatic paradigm and is inductive and qualitative by nature, but uses quantitative scoring within the benchmarking assessment. The established framework is composed of 4 dimensions: Infrastructure Design & Management; Service Provision & Deployment; Operational Systems and Decision-Making Enablers, and 39 criteria. The assessment of the focal healthcare infrastructure is provided, along with three specific external cases, two from the UK: P and W, and one from the USA: SH, considered as best practice. Importantly, the study also reports on the experts' reflective analysis, to examine in depth how benchmarking became the catalyst and knowledge management platform triggering open innovation.

Built Environment Project and Asset Management, 2019

Purpose Socially responsible procurement (SRP) utilises government expenditure on construction procurement as a means of generating social value from construction activities. The paper proposes that SRP is a type of innovation delivering social value in the form of employment opportunities to local communities. The purpose of this paper is to investigate the use of SRP in Northern Ireland procurement and align the findings with existing literature. Design/methodology/approach A three-stage approach was employed, namely, first, a review of innovation and SRP literature; second, a survey of 50 Northern Ireland construction organisations to extract perceptions of SRP in practice; and third, qualitative analysis of the literature with the empirical insights. Findings Findings show that SRP is being driven by social legislation and being delivered by contractors as part of their contractual obligations. SRP represents a significant shift from standard construction practice which makes it...

Engineering, Construction and Architectural Management, 2020

PurposeThis study aims to develop a strategic framework for the success of coastal urban projects in Vietnam, which is one of the Asia Pacific countries significantly affected by climate change.Design/methodology/approachA questionnaire was used to collect data from practitioners in Vietnam. Principal component analysis (PCA) technique was used to identify critical success factors (CSFs) of coastal urban projects. A strategy map for the success of coastal urban projects was also proposed using the balanced scorecard (BSC) method.FindingsThis study identified 41 project success factors that could contribute to project success, and thence, extracted 11 CSFs for coastal urban projects using the PCA technique. In addition, 11 key performance indicators (KPIs) for coastal urban projects were listed and their linking with project success factors and CSFs was explored. Furthermore, a strategy map for the success of coastal urban projects was proposed using the BSC method. The strategy map ...