Context and Intent in Call Processing

2012 26th International Conference on Advanced Information Networking and Applications Workshops, 2012

Starting from a context-aware phonebook application, which allows users to see their contacts' situation, we introduce a collaborative context experience system. Users independently create notification rules, describing phonebookbased contextual situations for which they wish to receive notifications. The collaborative system gathers such rules from all users, and identifies important ones, that is, frequently declared ones. These rules are then processed to allow for generalization, and provided to users who can encounter a similar contextual situation. Similarities for this collaborative knowledge sharing mechanism are processed by applying semantic technology.

Interdisciplinary Journal of Information, Knowledge, and Management, 2021

Aim/Purpose: In this work, the authors propose an augmented model for human-centered Unified Communications & Collaboration (UC&C) product design and evaluation, which is supported by previous theoretical work. Background: Although the goal of implementing UC&C in an organization is to promote and mediate group dynamics, increasing overall productivity and collaboration; it does not seem to provide a solution for effective communication. It is clear that there is still a lack of consideration for human communication processes in the development of such products. Methodology: This paper is sustained by existing research to propose and test the application of an augmented model capable of supporting the design, development and evaluation of UC&C services that can be driven by the human communication process. To test the application of the augmented model in UC&C service development, a proof-of-concept mobile prototype was elaborated upon and evaluated, making use of User Experience (U...

Telecommunication Network Intelligence, 2000

In the last years, a variety of concepts for service integration and corresponding systems have gained momentum. On the one hand, they aim for the interworking and integration of classical telecommunications and data communications services. On the other hand, they are focusing on universal service access from a variety of end user systems. Many of the technical problems resulting from the service integration and service personalization have been solved during the last years. However, all these systems are driven by the concept of providing several technologies to users by keeping the peculiarity of each service.

1997

In this position paper, we use a controlled experiment to try and isolate what information people use to decide on whether another person is both available and interruptible.

User Modeling and User-Adapted Interaction, 2012

The widespread adoption of online services for performing work, home and leisure tasks enables users to operate in the ubiquitous environment provided by the Internet by managing a possibly high number of parallel (private and shared) activity contexts. The provision of awareness information is a key factor for keeping users up-to-date with what happens around them; e.g., with the operations performed by their collaborators. However, the delivery of notifications describing the occurred events can interrupt the users' activities, with a possible disruptive effect on their emotional and attentional states.

ACM Transactions on Autonomous and Adaptive Systems, 2007

Collaborative Ubiquitous Environments (CUEs) are environments that support collaboration among persons in a context of ubiquitous computing. This paper shows how results of the research in the Multi-Agent System (MAS) area, and in particular on MAS environments, can be used to model, design and engineer CUEs, with specific reference to the management of contextawareness information. After a description of the reference scenario, the Multilayered Multi-Agent Situated System model will be introduced and applied to represent and to manage several types of awareness information (both physical and logical contextual information). Finally, three different approaches to the design and engineering of CUEs will then be introduced and evaluated.

Proceedings of the 6th Annual International Conference on Mobile and Ubiquitous Systems: Computing, Networking and Services, 2009

In ubiquitous computing environments, certain entities (or actors) often need to interact with each other in achieving a joint goal in a dynamically changing context. To perform such interactions in a seamless manner, the actors need to be aware of not only their physical context (e.g. location) but also their changing relationships with respect to the particular task or goal. The latter interaction-oriented context, which we refer to as social context, has significant impacts on the way actors manage their adaptive behavior. However, very little research has focused on supporting such social context in ubiquitous environments. This paper presents our novel approach to modeling and realizing social context. Social context is modeled as a managed composition of loosely-coupled roles with their interaction relationships expressed as contracts. In addition, it is modeled from an individual actor's perspective to allow for possible differences in the actors' perception of the relationships. The social contexts of an actor are externalized from the actor itself to achieve easy management of the actors' adaptive behavior concerning interaction. A layered system architecture is introduced to realize the approach and demonstrate the development of automotive telematics systems that are physically and socially context-aware.

INTERFACE-BRUSSELS-, 1995

Synopsis: This paper outlines a dynamic formalism for modelling interaction. A dynamic formalism models the behaviour potential at each point throughout an interaction, rather than trying to present the possible types of completed interaction structures, as in a synoptic approach. It is thus more concerned with interaction as process, rather than interaction as product. We model an interaction as a sequence of tasks which together achieve the respective goals of the participants. The dynamic model details which tasks are appropriately performed at each point of the interaction (the interactional context), and how the performance of the selected task changes the interactional context, thus producing a new interactional task potential. To ground our discussions, we will model Telephonic Information Service interactions.

ACM Transactions on Computer-Human Interaction

Most systems that we use in everyday life are shared—because multiple people can interact or because an interaction by one person can affect other people. However, everyday Internet of Things systems are often designed for individual use. Prior research on collaboration technologies (Computer Supported Collaborative Work) has shown that to coordinate system sharing people require awareness of the social context, which interfaces can support by making salient information visible. Although literature exists on how to design for awareness, this can be fragmented and difficult to relate to other application domains. To introduce a broader audience of interaction designers to awareness, we aim to make the available design knowledge more generalizable and operational. With this aim, we construct the Designing for Awareness in Shared Systems framework that gives a structured and comprehensive overview of design considerations for awareness. The framework can stimulate reflection and inform...

Personal and Ubiquitous Computing, 2001

In the last years, a variety of concepts for service integration and corresponding systems have gained momentum. On the one hand, they aim for the interworking and integration of classical telecommunications and data communications services. On the other hand, they are focusing on universal service access from a variety of end user systems. Many of the technical problems, resulting from the service integration, and service personalization have been solved during the last years. However, all these systems are driven by the concept of providing several technologies to users by keeping the peculiarity of each service.