Information Systems in a Services Based Economy

2010

Information Research, 2000

This paper provides a detailed assessment of the current status of the Information Systems (IS) field by tracing its historical evolution. It uses lessons drawn from the history of another social science, sociology, to highlight some of the fundamental choices now facing IS researchers. Firstly, the paper identifies the most important tensions and forces that shaped the evolution of the IS field in the 40 or so years of its history. Secondly, it draw a comparison between IS and sociology and uses some selected fundamental patterns of the history of the latter to explain the main aspects of the evolution of IS. Finally, noting that IS researchers do not seem to have succeeded in developing a core of concepts and definitions to enable the accumulation of knowledge in IS and to significantly contribute to the improvement of the business application of information systems, the paper calls for a debate on the future orientations of the field and identifies some of the choices that can be made at this stage of the evolution of the field.

2010

Information Systems Research, 2006

A cross the global economy, we are witnessing a dramatic transformation toward a services economy. At the same time, advances in information technologies provide significant opportunities for digitization of services and the development of services management thinking within the information systems community. This note aims to stimulate attention toward the promising research and teaching opportunities for information systems scholars in the domain of digitized services innovation, management, and use.

IFIP — The International Federation for Information Processing, 2008

The service economy calls for a new, interdisciplinary methodology for defining and valuing information technology services outsourcing needs. Parameters such as ill-informed provider selection and poor contract management have hitherto dominated the IT consulting literature, yet have offered inadequate explanations to the high failure rates in global outsourcing arrangements. This paper takes a different approach in examining the causes of the problem; we discuss the knowledge and power asymmetries that appear to prevent both parties from realizing potential benefits in the market. The concept of self-knowledge as opposed to relationship management is suggested. We posit that knowledge/power asymmetries can be better comprehended when the two parties are considered as interacting entities that influence each other in a dynamic way. Under this spectrum, we discuss the value of a clientfocused maturity assessment in realizing potential outsourcing benefits.

2010

2016

The 9th Mediterranean Conference on Information Systems (MCIS), organized in Samos on 3-5 October 2015 by the Information Systems Laboratory (ISL) of the Department of Information and Communication Systems Engineering of the University of the Aegean, under the auspices of Association of Information Systems (AIS), had a very ambitious objective: to contribute to the creation of new knowledge about the adoption, use and impact (at various levels: individual, firm, government agency, sector, society) of the numerous and continuously increasing types of information systems (IS) in the context of the rapidly changing modern economy and society. This paper provides an overview of the papers presented at the MCIS conference, identifying the main topics and issues as expressed by more than 50 authors and contributors.

The Global Text Project (http://globaltext.org/) was initiated in early 2006 to develop a series of free, open content, electronic textbooks. A description of the Global Text Project is available on the project's.

2011

Services innovations are intensively associated with ICT innovations and adoption and diffusion of ICT. Recently, various issues and views of services have been addressed through new disciplines of services. This paper attempts to review multiple disciplines of IT services in Information Systems and Computer Science briefly. While in SSME and ITSM, the focus is mostly on planning and management of IT services, in Services Computing discipline and in service oriented domains of services such as SOA and SOI, the emphasis is on service design and operation. As we discussed in this paper, there is a call to conducting research in service-oriented technology and management for the coming decade. Also there is a rich context for researchers on services design, services development, services marketing, services delivery, services management, and services operation from behavioural, economics, technical, and organizational perspectives in computer science, information systems, e-commerce and management disciplines. For achieving any research in this area, quantitative, qualitative and experiment methods, case and field studies, and design science approaches were encouraged to be considered.